Five Rivers Property Management Group Inc.

Expérience négative: Terrible property management. They take days to respond to emails, never answer calls, and take weeks to resolve even basic issues. The fees they charge are completely unreasonable. Avoid this company at all costs — hard to imagine anything worse.

Expérience négative: Nobody pick up the phone during normal business hours?

Expérience fantastique: We have had Five Rivers (David is our property manager) managing our property for years and have had a great experience. They are timely to take care of issues, work with great companies to complete work, including landscaping and winter care. David is great to deal with. Always friendly and kind and works hard to make sure our owners and property are well taken care of. It's always and easy decision to renew our contract with them .

Expérience fantastique: I had the most unique experience talking to Diane, all I can say is someone needs to set up a desk in the front hall for that woman. Or honestly even the head of security at the parliament. She wouldn’t even let a child through without them knowing where they are supposed to be and who they are seeing, even then, she might not let them through without their birth certificate and SIN number. Best. Security. Ever.

Expérience négative: Terrible. Absolutely terrible. Out of anywhere between the southeast side of Fort Worth, TX and Ontario, Canada ive lived.. ive never faced such incompetent and poor management under such abuse in my life. NEVER move into these apartment run condos if you know what's good for you. I lived through hell and faced abuse with her for saving their building from their own mismanagement. Avoid Five Rivers like the plague.

Expérience fantastique: I am the president of the condo board I am on and David and his team provide excellent, timely service at a very reasonable cost. The network of contractors they have make doing almost all jobs a breeze.

Expérience fantastique: Vivian has been great to deal with, we had a wasp issue done in a day and a big water issue in the backyard and she got us taken care of in a day.

Expérience fantastique: We have dealt with Five Rivers Property Management Group for a number of years and our experience has always been very positive. The staff are wonderful to deal with and their service is professional and efficient. We would highly recommend working with Five Rivers.

Expérience fantastique: As a landscape business, we have add nothing but excellent experiences working with the team at Five Rivers over the last 4 years. Everyone we have worked with is very professional, responsive, and considerate of our needs and constraints while making sure their customers are happy.

Expérience fantastique: We've had the pleasure of working with Five Rivers Property Management Group for over a decade and continue to value their professionalism and reliability. Their team has always been attentive and responsive, building a trusted and dependable partnership.

Expérience fantastique: I’ve been a condo board member for 4 years in my current residence which is managed by the team at Five Rivers. This is the fourth condo property management team I have worked alongside with as a board member over the last 12 years (three different residences), and they are by far the most professional, knowledgable and responsive. They are respectful of the residents and keep on top of maintenance requests. Highly recommend this team to any condo corporation seeking outstanding management! Thank you to David and Andrea specifically for all of your hard work!

Expérience fantastique: I have been working closely with Five Rivers for over 10 years now and they have been outstanding! Their professionalism, communication, and attention to detail really stand out. I’m very impressed with the level of service and co-operation.

Expérience fantastique: We have had the privilege of working with Five Rivers as a trusted vendor for many years, and our experience have always been very positive. Their team is professional, organized, and responsive, which makes working with them a breeze. Communication is always clear and timely, and they treat their vendors with the same respect and courtesy as they do their residents and property owners. Its clear that they care deeply about maintaining their properties to a high standard while also fostering strong, reliable partnerships.

Expérience fantastique: Five Rivers PM has an exceptional team of managers who are passionate about the buildings and residents they serve. ATR has had the pleasure of working with them as a preferred contractor for several of their buildings. The FRPM team always ensures we have everything needed to do our job seamlessly, and have consistently been professional and responsive. They go above and beyond to ensure that residents are completely satisfied and comfortable during repairs to their living space. We thank them for their continued support, concise and timely communication, and dedication to the field!

Expérience fantastique: As a locksmith who has worked with numerous property management companies over the years, I can confidently say that Five Rivers Property Management stands out for all the right reasons. Their team is organized, responsive, and professional in every interaction. Whether it's coordinating access for scheduled work, handling emergency lockouts, or ensuring tenant security upgrades are addressed promptly, they communicate clearly and consistently—which makes my job smoother and more efficient. What really sets them apart is their respect for both their contractors and the tenants they serve. It's clear they value strong relationships, timely service, and high standards of property care. Their attention to detail and quick decision-making help me get the job done right the first time. If you're looking for a management company that truly takes pride in what they do, I’d highly recommend Five Rivers. It's always a pleasure working with their team. Jackie Cote Cote Lock Services Inc.

Expérience fantastique: I had the pleasure of working with Five Rivers as a member of a condo board at a property they manage. They were always easy to work with, quick to answer any questions, and thorough in their explanations around decisions that were made. Their team is knowledgeable across a wide range of areas, and they provided great local recommendations for reliable companies to address issues within our units. Their professionalism and responsiveness make a big difference for our board and community.

Expérience fantastique: Working with Five Rivers Property Management has always been straightforward and reliable. They’re organized, quick to respond, and handle issues with a practical, solutions-focused approach. From our side as contractors, it makes a big difference having a management team that communicates well and keeps things moving — it allows us to do our work efficiently and ensures the properties they manage are well looked after.

Expérience fantastique: My business, Acorn Waste Service, has been working with Five Rivers for over 20 years. I can say they have always been a model of professionalism and compassion. Five Rivers takes pride in being very involved in the condo community and for staying up to date on all government requirements. I can collect the garbage from condos but I would never want the task of managing the expectations of the thousands of people that live in the properties they manage. Any condo is in great hands with Five Rivers. Well done Five Rivers Team!

Expérience fantastique: We’ve had the opportunity to work alongside Five Rivers Property Management on a number of projects over the years, and it’s always been a positive experience. They’re professional, responsive, and easy to coordinate with, which makes our job much smoother. It’s clear they value strong working relationships with their contractors, and that kind of cooperation really shows in the end results for their clients.

Expérience fantastique: We’ve been working with Five Rivers Property Management for several years and really value the partnership we’ve built. As a plumbing and heating contractor, we appreciate how organized and straightforward they are to work with — communication is clear, expectations are realistic, and they treat trade partners like part of the team. That kind of professionalism makes projects run smoother and helps us deliver the best results for their clients.

Expérience fantastique: We have the pleasure of working with Five Rivers Property Management as a service provider the team is well organized.I appreciate their quick communication that makes the jobs run smoothly. They care about me as a provider and the tenants living in their condos or townhouses from project managers David and Andrea to accounting Harmony and amongst others thank you.

Expérience fantastique: Professional and hardworking people!

Expérience fantastique: I know some of those individuals working at Five Rivers. They serve their customers with honesty and integrity. They are knowledgeable and for those truly interested in living in a condo setting they can provide the guidance you need to make informative decisions on the property you seek.

Expérience fantastique: I know the owners of this company and they work ethically, professionally, and respectfully. Concerns that people have raised about the alleged actions of this company are misplaced, as the company follows the direction of the condo board and must comply with these directions. I suggest that those with issues with these decisions take them up directly with their board and not the company who is hired to follow these directions.

Expérience fantastique: Been with this company for 3 or 4 years now with our townhouse complex. We did have someone that wasn’t really good at following up and such but have got someone different now and he is super on top of things and really does a good job of advocating for us to our builder.

Expérience fantastique: My company (Plaza Property Services) has been working with Five Rivers Property Management Group (formerly MF) for many years and without exception the staff are a pleasure to deal with, consistently professional, effective and friendly. They always have the best interest of the residents in mind and that's how we like to do business. I would highly recommend them to both owners and vendors.

Expérience fantastique: Great property management firm. I formerly lived at a condominium managed by Five Rivers, and have also work with them professionally. They are leaders in the industry.

Expérience fantastique: The staff at Five Rivers Property Management Group are always professional and pleasant to deal with. They do a great job managing the properties I’ve been involved with over the years. Highly recommend.

Expérience fantastique: Low Rider Maintenance has been working with five rivers previously known as MF property management for many years now. It has been a pleasure working as a service provider for five rivers. They are professional, courteous and they care about the communities they service. Over all and I would highly recommend them!

Expérience fantastique: I have nothing but good things to say about Five Rivers. Questions and comments have always received a quick and professional response. I have dealt with several members of their team, and all have been courteous and, just as importantly, clearly know their stuff. Highly recommend.

Expérience fantastique: Great company to work with. Very friendly and they get back to you promptly. A pleasure to work with.

Expérience fantastique: Condo Manager Dave is so great! He’s very responsive to concerns, super helpful and takes great pride in what he does.

Expérience fantastique: We've had a long-standing partnership with Five Rivers Property Management, and it's been nothing short of excellent. Their team is professional, responsive, and truly committed to maintaining high standards in property management. Communication is always smooth, and we’ve consistently found them to be reliable and easy to work with. It's rare to find a firm that combines both efficiency and integrity so well. Looking forward to many more successful years of collaboration!

Expérience fantastique: I’ve served on our condo board of directors for over 5 years, and Five Rivers has been our management company for that entire time. We hired them to replace our previous management company, who were frankly terrible — and the difference has been night and day. It’s unfortunate that some of the negative reviews they receive come from people who don’t realize the difference between the condo corporation (who makes the decisions) and the condo management company (who implements them). Five Rivers is not responsible for board decisions, yet often gets blamed for them. In our experience, they have been nothing but professional, responsive, and attentive to both the board and our residents. Our senior property manager is outstanding. He responds to emails quickly, whether from myself or other owners, and is on-site at least once a month to inspect the property. He proactively checks for issues, reviews landscaping concerns, and ensures our service providers are doing their jobs well. Whenever we request quotes for a service or project, Five Rivers diligently sources multiple options so we can make informed decisions and get the best value. A recent example: we’re currently replacing our outdated analog intercom system — something that was already past end-of-life when the building was built. I happened to discover a potential replacement through an Instagram ad, and after some initial research and meetings, I presented it to Five Rivers. They worked closely with me to gather full project details, pricing, and scope. Together, we prepared everything to present to the rest of the board, and the project was approved without a hitch. Five Rivers has been a steady, reliable partner in running our community. They treat our property with care, keep communication clear and professional, and help us make the best choices for our residents. After 5 years of working with them, I can confidently say they’ve exceeded expectations at every turn. Highly recommended.

Expérience fantastique: Super professional and helpful! David was awesome!

Expérience fantastique: David was the best!! Super helpful and responsive.

Expérience fantastique: David has been great to work with on roofing jobs. Looking forward to working together on future projects.

Expérience fantastique: Five Rivers Property Management Group Inc. formally known as MF Property Management Limited has been a trusted and dedicated partner to condominium owners and homeowners in our community since it’s founding by Maria Finoro in 1992. Over the years I’ve had the privilege of working closely, not only with Maria personally but with her team too starting in the 1990s and continuing through the decades as both my career and the company evolved throughout this time. Five Rivers has consistently demonstrated a strong commitment to excellence in property management. The team is responsive, attentive and genuinely invested in the well-being of their clients, whether addressing concerns or managing day-to-day operations they approach every task with professionalism and care. They understand that a home is not just a place -it’s where the heart is and often our most significant investment. If you’re in need of reliable property management services, I wholeheartedly recommend Five Rivers Property Management Group. . They’ll support you every step of the way from A-to-Z. .

Expérience fantastique: Five Rivers Property Management Group is a fantastic company, we have enjoyed many years working together. Our relationship over the years has felt like a family. I highly recommend using them for all your property management needs.

Expérience fantastique: As a professional fire & life safety company (Vintage Fire) we find Five Rivers Property Management a pleasure to work alongside. They have a high dedication to the safety of their buildings and the tenants/owners who reside in them. Their employees on site are easy to work with & accommodating and the office staff are very helpful and available. We value our partnership and thank them for their continued business.

Expérience fantastique: Working with Five Rivers over the years has been nothing short of excellent. They bring professionalism, ethical standards, and industry expertise to everything they do. Their management team respectful and works collaboratively with hardworking service providers, which is much appreciated. We can say with confidence they are among the best in the industry and they truly care about doing things right. Five Rivers has the best interests of their condo communities at heart and it shows. A pleasure to work with!

Expérience fantastique: Excellent Partnership with Five Rivers Property Management As a roofing professional, I've had the pleasure of working closely with Five Rives PM on numerous projects and I can say it's been an outstanding experience. What truly sets them apart is their exceptional communication and professionalism. From the initial inquiry to project completion. Five Rivers is always incredibly responsive, clear in their requests and proactive in addressing any concerns. This level of organization ensures that all roofing projects, whether it's routine maintenance or complex repairs, proceed smoothly and efficiently. They genuinely understand the intricacies of property maintenance and value quality workmanship. Their promptness in approvals and clear understanding of our scope of work makes our job easier, allowing us to focus on delivering the best possible roofing solutions for their properties. It's a true partnership where mutual respect and clear objectives lead to successful outcomes.

Expérience fantastique: I have had the opportunity to work with Five Rivers over the past few years. They work diligently to solve any issues with there garage doors and we do our best to help keep them working.

Expérience fantastique: I have been a condo board member for 7 years and I have been extremely happy working with Five Rivers Property Management Group during that entire time. Our property management team of David and Andrea have been consistently responsive, helpful and proactive in addressing any issues that come up. What stands out most is the time and effort they have taken to understand the unique needs of our condo, always going above and beyond to ensure everything runs smoothly. I highly recommend Five Rivers to anyone looking for a property management company that cares and delivers excellent service.

Expérience fantastique: This family run property management company has been very attentive and quick to respond to issues. David and Andrea have been able to anticipate our needs and give timely advice. I look forward to continuing our relationship.

Expérience fantastique: I have dealt with them for the last five years, in a business relationship, on solving issues on their properties they manage. Always easy to deal with, professional and friendly

Expérience fantastique: We've had a great experience working with Five Rivers Property Management Group in serving our shared clients. They're consistently responsive, highly knowledgeable about all aspects of condominium management, and clearly passionate about the condo industry. Their active involvement with the Canadian Condominium Institute's Grand River Chapter speaks volumes about their commitment and expertise to the industry.

Expérience fantastique: Five Rivers Property Management is an amazing company to work with, Links Security Services have been working with them for a long time managing their security requirements and together making sure the clients get the best service. The property managers are very professional, easy to work with and very accessible.

Expérience fantastique: Great company with friendly staff.

Expérience fantastique: Five Rivers is a great company, we have enjoyed many years working together. I highly recommend using them for your property management needs.

Expérience fantastique: Five Rivers Property Management Group Inc. is one of the best management companies in the province. They provide excellent customer service, advice on a variety of matters, and guide their condominiums through some of the toughest situations. I work with them regularly and find them great to work with. I highly recommend them from my personal and professional experiences.

Expérience fantastique: We've had the pleasure of working with Five Rivers Property Management for several years, and the experience has been nothing short of outstanding. Our partnership has been built on mutual trust, clear communication, and a shared commitment to high-quality service. The team at Five Rivers is always professional, responsive, and proactive—qualities that make collaboration seamless and productive. Whether coordinating projects, solving challenges, or managing day-to-day operations, they approach everything with efficiency and integrity. It’s rare to find a property management company that values long-term partnerships the way Five Rivers does. We're proud to continue working alongside them and highly recommend their services.

Expérience fantastique: We've had the pleasure of working with Five Rivers Property Management on several electrical projects, and they have been fantastic every step of the way. Their team is highly professional, extremely organized, and a real pleasure to work with. Communication is always clear, timelines are respected, and everything runs smoothly from start to finish. It's refreshing to partner with a company that values quality and professionalism as much as we do. Looking forward to continuing our work together!

Expérience fantastique: I've worked with this team over the years and found them to be very professional. From the very beginning, they have been nothing but professional and responsive. Any time I've had an issue or a question, they've been incredibly quick to respond and resolve it. The properties are always well-maintained. I truly feel like they care about their tenants and the properties they manage. As a contractor this helps immensely as we both need to work/communicate efficiently to provide service and repairs to maintain the buildings. I highly recommend them to anyone looking for a reliable and top-notch property management company!

Expérience négative: I am posting this review as I hope this will turn first time home buyers away from condo corps like this one. My husband and I bought our house 6 years ago and was not educated on how a condo corp can ruin such an amazing accomplishment. We have had issues with our visitors vehicles being towed even after calling them in, we have had our flowers (that my 2 year old daughter picked out and planted) ripped out of our garden and we have received invoices for over $1000 a week before Christmas because they decided we needed better ‘protection from raccoons’. Please do your research because not all condo corps are this frustrating and if possible avoid dealing with Lori-Ann Munro at all costs. Absolutely ridiculous

Expérience négative: I am writing this out of deep frustration and sadness. I am planning to sell my condo at 1440 Gordon Street due to repeated negative experiences with the management team, especially Natalie Marconi. My elderly mother has Alzheimer’s disease and is already on the waiting list for long-term care. On two occasions, she wandered out of our unit and likely couldn’t remember which unit was ours. She tried entering other condos but left immediately when she realized they were not ours. We apologized sincerely and multiple times for the distress this may have caused. Despite this, Natalie called the police and requested that my mother be taken into custody. We were also charged $270 plus tax for this incident, which felt extremely unfair and insensitive given the circumstances. More recently, my mother accidentally threw her dentures into the garbage. I contacted management immediately—by both phone and email—to ask if they could unlock the garbage bin so I could retrieve them. I received no response. It wasn’t until the next day that I was finally able to reach someone. They charged me an additional $150 for access to the garbage room and refused to let me enter myself. A staff member came, took the money, spent 15 minutes inside, and returned saying he couldn’t find our black and red garbage bag. No effort was made to allow me to help identify the item or assist in the search. Throughout this entire ordeal, I was met with rudeness, yelling, and a complete lack of compassion from both staff members involved. I wouldn’t wish this kind of treatment on anyone, but I do hope they one day understand the heartbreak and stress of caring 24/7 for a loved one with Alzheimer’s. A little empathy and kindness should not be so difficult to offer. Now, my mother is going into long-term care—without her dentures. I don’t know how long it will take or how much it will cost to replace them. In the meantime, she will be in an unfamiliar environment, likely unable to eat properly. This breaks my heart. We are all human. We will all grow old one day. A bit of basic decency and humanity from the management at 1440 Gordon Street would have gone a long way. If there is a higher authority where I can escalate this complaint, I would appreciate any guidance. The emotional toll and financial burden caused by this situation have been overwhelming.

Expérience négative: Stay far away!! A horrible company. They will tow your car and not even notify you why. Visitors get tickets for parking overnight and there's no proper signage warning against overnight parking.

Expérience négative: Worst property managers ever. Changed the locks on everything and didn't give me the new keys, just kept saying they'll get back to me because I missed the agm. How do you expect the condo door to be locked if I don't have any keys?

Expérience fantastique: I'm a local realtor in Waterloo Region, 40 yrs in the business, and I have to say that Five Rivers (previously MF) offers outstanding follow up service. Questions are answered swiftly and correctly, and always with a helpful friendly attitude! I'm guessing they strive for an office culture of high integrity, which is greatly appreciated. Lisa Hube

Expérience négative: This business should be avoided. I’ve been dealing with them for over a month. They don’t answer emails, and they continuously promise that they will update me “today.” I think I’ve been promised this about 4 times already, and then radio silence. So far, it’s been almost 6 weeks and no updates or action have taken place. Terribly run!

Expérience négative: If you're looking for a management service for a building, you are actually better off neglecting the property all together than hiring these clowns. This company will take your money, AND neglect any concerns raised to them if it requires them to lift a finger. This company is the pinnacle of "you get what you pay for" so don't look at their undercut prices as an incentive to hire them. The average rating on these guys should be enough to keep looking around for a better management company

Expérience négative: Condo building management is slow, non proactive, and doesn’t care to fix problems within their buildings. Edit: After 5 months, they never fixed a leak in my apartment at BlackStone. Don’t deal with any apartments they manage unless you don’t want them to fix your issues! Very rude to me as a tenant as well.

Expérience fantastique: For over 40 years my Company Darmax Inc. has worked with Owners, Developers and Management companies. The team at Five Rivers Property Management Group excels in the world of Commercial, Industrial and Residential Condominium Management. They treat myself and our team of professional maintenance/handymen with respect and are incredibly through when related to building and property maintenance. Payments for invoices are always made within a reasonable time frame and they are great to work with and alongside. Highly recommend the team at Five Rivers.

Expérience négative: Last summer I have a leak from the apartment above.It was in my bedroom.I have calld and called but the management never ever responded.I did not have a choice but do to do repair on my own.

Expérience fantastique: The managers and management team at Five Rivers MGI have a solid commitment to the industry, its understanding of the legalities aspect of Condo ownership, boards and property management. They give serious advice for board members, for financial management required to deal with multiple resident issues, multiple building issues, short and long term options, they understand the maintenance issues and budgeting, and legal compliance in Ontario. Sometimes boards who refuse to come to a consensus, and act politely, and they handle this still with a smile, that they are trying to do the best for the clients, and their residents. They deal with suppliers, and partners in a respectable manner, and boards can know their interests are in good management, and they have the connections across the condo industry to get results when the boards need it.

Expérience négative: We are still waiting for an issue regarding back water to be resolved since June 10th. The occupant on the left side of our townhouse blocked the drainage and till today, has yet to make any changes. The property manager claimed to have informed them of what needs to be done. We have tried to follow up with the property manager but he does not pick any calls and has not responded to any of our emails or voice mails asking for any updates since July. I have taken the time to put our email thread together in a PDF document and escalated to their generic email, no response yet. I'm just baffled at the level of unprofessionalism. I hope this review will trigger a response.

Expérience négative: Wow the responses you get when trying to solve an issue or get help always seems to be on the owner's hand or plate.. It's like your giving them money monthly to them to solve your own issue when they come up.. Edit 2024 of course I'm an owner bought brand new 12 years ago... why wouldn't I own?? So glad to hear that this management is being kick out of our community as of the end of August... and to get their kick before the leave they renstated tickets at our visitors parking after informing us that we no longer need to worry about a parking pass... even with the pass ppl are getting tickets... end of August is circled on my calendar... by the since your comments none of my request have been met ( guelph)

Expérience négative: If you are a Realtor watch out because they cut your lockbox off. Apparently the lockbox has to be registered, but they didn't post a note by the lockboxes with who and how to register. They also didn't notify our Board about this rule. When you call with questions or complaint they don't call you back. Very unproffessional company.

Expérience négative: Thank goodness this company was removed from managing the condo where I own a home in Guelph. I agree with all the comments about Dave Wilson's rudeness. I am glad I no longer have to interact with this man!. Not sure how he holds a job in this field, but look out- for any of you that still have MF Properties and Dave Wilson as your property Manager!! Added to MF Response: Funny how for all the negative reviews, MF Comes back with the same garbage...email us at..etc..When I had a problem with the bully Dave Wilson, the email address provided was going directly to Dave Wilson's inbox. You can't address the issues about the bully, with the bully!..Now the best defense from MF is Dave is retired...I wonder why?. This company needs to retire. Terrible and incompetent all round.

Expérience négative: Folks, I mirror the same frustration and terrible experience with the current project manager of our building with all the poor reviews. I've had nothing but terrible feedback and high cost on reparations in our condo unit. It seems that the contractor was given the green light and the work in our unit was carried out while we were away, against our wishes. Total cost for reparations was sky high and feed back on queries on invoices were inadequate from MF management and the contractor. Better off filing complaints to BBB Ontario and CMRAO. The responses to my complaints to MF Management manager were quite inadequate. The incidents have been a personal racket for my wife and myself on how poorly the reparation projects were carried out and the high invoices by the contractor have been managed by MF Management. Very Unhappy Condo Owner

Expérience négative: It’s at least reassuring to see so many other negative reviews that mirror my thoughts. Simply put, this company is unorganized, unprofessional, late, rude, expensive, low value. Beware, if you are unlucky enough to live/own in a building managed by them…be prepared for some “head aches”. The money this company wastes at the owners expense is unreal. The contractors they hire for general maintenance, landscaping, roofing projects are all low rated companies with a history of low quality work and public complaints. The schedules/timelines allotted to complete projects is very inflated and almost always drag on well past the stated deadline. There also seems to be a consistent list of “make work jobs” ie: jobs that could likely be avoided or alternate cheaper solutions could be used. The superintendent of the building’s is especially useless. The cost vs value this company provides is so shockingly bad, it makes one wonder if there is more going on then just incompetence…money laundering? Edit: note how this company routinely reply’s to negative reviews by also publicly attacking/questioning the validity of the customers complaint. Very unprofessional. The customer is not held to the same standard as you….

Expérience fantastique: Cynthia was super helpful and understanding with parking when family was down for emergency. She was on the ball for us. Thank you!

Expérience négative: Very unprofessional company. Cannot reach anyone, no one returns calls or emails. It's always "after hours"

Expérience négative: I generally don’t post reviews….they don’t deserve even one star.

Expérience négative: Brutal. They literally damage your property then tell you they're not responsible for it. Buyer beware for real. Edit: cut a hole in MY deck but won't repair or replace.

Expérience négative: They don't give two cents about you as aperson. just spent 25 min calling after hours contact. Had to give up. The worst people to deal with period. Buyer beware Your reply makes no sense whatsoever, unless you have specific phone numbers for each property you "manage". When is a snowfall a blizzard? The reason people use Google review is show transparency.

Expérience fantastique: The team at MF is fantastic. They are always professional, prompt and friendly. We have had the pleasure of working with them often, and are always impressed by the level of care received and attention to detail they provide with all their services.

Expérience négative: I dont even want to give 1 star to mf property, my manager is rude and replies late to my emails. I complianed about main door entrance lock being defective and opens when you open the door without the fob key. I complianed to manager of mf property, the answer i got "If people are propping the doors open, please close them.  I cannot control what people are doing in the building.  Notices have been posted to not prop the doors and to not let strangers in". Ridiculous. I also advised management someone broke into my car few months ago and should have atleast some sort of security for main entrance, management dont seem to care if a stranger walks in with defective door. Please be aware who is your management before moving in to building that are under mf property, as management replies days late and rude. No wonder they have 2.3 star reviews.

Expérience négative: Sorry but I have to take my words back. I gave a 5 star review and a compliment because I had updated my bank details with the condo corporation and the service was quick and I felt how professional they are. Now that I am dealing with a real issue for almost a week where I had my kitchen sink unclogged and it was clogged 10FT in behind the walls. That was supposed to be the responsibility of the condo’s corporation as per by laws and declaration. No phone calls have been answered or call back. Only email came back that they won’t reimburse or pay for the invoice. It’s so stressful and frustrating.

Expérience positive: I went into google reviews and noticed a review done for one of the representatives, Sara H. I agree whole heartedly she is great, receptive and extremely professional. She is wonderful. Although I have to mention not everyone at MF Property Management have the same business ethics and/or is as responsive.

Expérience négative: Have had nothing but an inconvenient and upsetting experience with MF Property Management at the BlackStones building in Waterloo. To list a few of the biggest inconveniences: - Fire door and subsequent door alarm going off for days at a time - Underground parking garage door stuck shut on a weekday for over 24 hours … without notice to any owners. Has happened on multiple occasions. Many residents unable to go to work because they are not able to get out of the parking garage. -Above ground parking is extremely poorly marked. Residents coming home almost daily to others parked in their spots - Promised amenities such as a hot-tub that has never existed yet condo fees continue to rise - Many times the hot water has gone out for hours at a time - Inconsistent wifi (provided through the building) - Air conditioning and heat switched over far too late into the season leaving many tenants in apartments up to 32 degrees in the spring and down to 15 degrees in the Fall I understand that things happen that are out of their control, however the communication and accommodations provided to owners here has been poor and non existent in most cases. I think it is imperative to notify residents asap if they cannot move their vehicle out of the parking garage. Many people had to call in to work, take an unpaid day, or pay their fare to make it to their place of employment. Almost 24 hours later and the issue is still not resolved. Brutal. $450 condo fees for what? We pay for low maintenance living and this company has provided the most high-maintenance environment I’ve ever experienced.

Expérience fantastique: The property manager for my condo has been professional, responsive, understanding and cooperative with all situations that have arised within my condominium. She responds in a timely manor with a positive attitude, considers all options and provides solutions to issues. I appreciate the hard work that goes into keeping my property running smoothly.

Expérience fantastique: I just wanted to share how amazing it has been working with Sara Hicks as our property manager. I have been on the board for over 2 years and not only has she kept us on track financially she has so much experience to help us with the decisions we need to make for our residents. I’ve heard horror stories about other property managers and I must say we have been blessed. Always quick to respond and if she doesn’t have an answer she knows right where to get the answers quickly. 12/10 recommend MF :)

Expérience fantastique: Wonderful company to work with. They manage our Condominium Corporation and I couldn't be happier. Having experienced other companies in the passed I can say that they are far superior in terms of response time, conflict resolution and overall management. Price point they are very comparable to other companies but, in my opinion, This is definitely a more bang for you book style company! The "full-service" style management allows me to have reassurance that any issues that may arise will be dealt with in a professional and timely manner!

Expérience négative: -100 Star!!!!!.. They force to let people enter my unit during covid-19 with no evident of emergency.

Expérience négative: Laurie Krusky is very rude. Worst experience dealing with MF property management

Expérience fantastique: Dealing with Diane at MF Properties is a pleasure....her prompt attention to concerns we have with our rental property in Guelph is very much appreciated. Updates /bulletins to our condo building are often and keep us up to date - Thank you Diane Job well Done

Expérience fantastique: Staff very helpful, require an appointment to enter. Excellent service

Expérience négative: Looks like I am not the only one who finds this property management group to be very poor. Customer serivce and responses are lacking to the extreme. Melissa from this office is very disappointing and lacks any sort of interpersonal skills. She has zero customer service awareness.

Expérience fantastique: Thumbs up for the entire MF Properties team! As a restorations contractor servicing property management firms across KW and Guelph, our company (Woodhouse Group) loves working with MF Properties. Everyone on the MF team is incredibly friendly, attentive, responsive, and helpful. Our staff - especially our Project Managers - are always impressed by the care and consideration they show their clients and vendors. They also appreciate how doing business with them is such a smooth process! MF staff and leadership are reasonable and clear with their service requests, respond to our questions quickly and courteously, maintain an open and professional dialogue, and always provide the support we need to complete the work. Their cooperation and collaboration goes a long way in getting projects over the finish line and helps make the entire process so much easier for small business like ours. They are a pleasure to service and we look forward to continuing working with the phenomenal MF Properties team!

Expérience négative: They have policies to book the elevator with a 5 days advanced notice. Michelle Dyer confirmed for 25 Kay Cr Condo. On day of of moving, she is not responding to any emails or phone calls. This is completely unacceptable as I booked the moving truck, booked the day off of work as well and my mover. Do not recommend this company at all. The best part of it all is I finally got my elevator at around 2pm and was rushed out of the condo by 5pm. WORST condo group in the city. **How is this company still in business? Any complaint you have they just give a generic response : We do not have your name in your registry LOL give me a break.

Expérience négative: We live at the Barra on Queen in Kitchener. We've had a break in and theft from our "secure" storage locker. Still no response from the property manager. Unbelievably unprofessional and uncaring about the owners and residents who are now on edge from the ENDLESS security breaches and invasions of privacy. They have done nothing over 1.5 years to address the OBVIOUS security deficiencies. It should take more than a screwdriver to get into a condo building. Seriously.

Expérience négative: Glad that I’m a tenant and not an owner, otherwise I’d be furious with exorbitant condo fees that you would be paying them to do absolutely nothing. I feel for my neighbours and owners whose property values have suffered due to their mismanagement. Unwilling to come up with actionable solutions for the legitimate problems and concerns of residents. For example: this door has been shattered and taped off for half a year now. How is this acceptable? Isn’t that a fire hazard? Common elements (like a party room) remain inaccessible to residents for over a year, but their staff seem more than welcome to use those privileges that are paid for by the condo fees. Really bad property managers. Literally anyone else could do better.

Expérience négative: Having read some of the negative reviews, I guess the term "the top sets the tone" may be applicable here. My email and a voice message detailing my concerns to one of the principals have to this day been unanswered. Clearly disappointing but not surprised. I guess you get what you pay for. I see you added your standard reply to contact you at a designated email. There are 4 principals in the company and one of them has received both emails and voice messages. You can ask Cynthia.

Expérience fantastique: MF Property Management have been exceptional clients of ours (Abell Pest Control) for many years now. They are extremely professional and treat our staff with curtesy and respect. They are a pleasure to deal with and provide the care for their buildings at an exceptional level. Bryan Maier- Kitchener Branch Manager at Abell Pest Control

Expérience négative: They do an excellent job keeping the building clean. However, they lack in many other departments. We are so happy we sold our condo of seven years and got out of there . While I miss our beautiful condo, we fell free now.

Expérience fantastique: Our condo corporation has been with MF for 13 years now. The board is very pleased with how we have built a great working relationship with our property manager, Angelica. A great working relationship is so beneficial to the corporation and to owners. We can always depend on their professionalism when working on projects or helping owners with problems. We commend how much our corporation has been able to accomplish over the years. And a big thank you to Angelica, Sara, and all the other professionals who have made Our relationship so strong and beneficial over the years.

Expérience négative: Although they were fairly responsive (and the receptionist was extremely helpful and kind) I had a very poor experience with the property manager, Dave Wilson. He was extremely rude over the phone, cutting me off multiple times. Made me feel as if I was genuinely stupid, and even ended up hanging up on me. Really disappointing to be treated that way when kindly and simply trying to ask questions and clarify property rules.

Expérience fantastique: On behalf of WSCC # 242, MF Property Management has been the Rockwood Mews property management company since our condo inception in September 2017. They have been consistent in their professionalism, responsiveness, and willingness to work with the Board to address any issues which have developed, especially with the original builder and subcontractor follow up and/or repairs. Their assigned property managers have exemplified the comments above and have been a pleasure with whom to interact. The Board recently examined other first tier property management companies as part of our due diligence before renewing their contract, and we found them to be on par or better with respect to references, quality of work, professionalism, and terms.

Expérience négative: Awful company. Garage door is completely broken at least once a month. Good luck getting anywhere because they'll take their sweet time to fix it too, and the most fun part? IF they answer the phone, they're genuinely the definition of useless and will only anger you more. Edit: They replied to me and asked me to email them wanting to seem like they're open and "responsive"! I received no response, but to be honest I didn't expect one either. Let's talk about a few more things while I'm here. You can hear the pipes from your upstairs neighbors anytime they decide they want to use the toilet. Feels like you're at the water park, only far less fun. Two years ago the property team came in (seemingly due to a complaint, as a city representative was there too) and claimed they were going to have it fixed. Nope, the water works are as prevalent and loud as ever. I have videos where you can hear the sheer force of the pipes. I have lost sleep multiple times due to this, but does MF Property care? You guessed it! Imagine my frustration when I have had to uber to work multiple times because I couldn't get my car out of the garage. I've ubered to appointments and meeting in other CITIES because MF (most frustrating) property managers are too busy or too egotistical to take my call. Obviously under normal (good) management I should be reimbursed for this, as the garage door shouldn't be breaking for no apparent reason as often as it does; however I didn't even bother asking as I have a better chance of walking to the moon than getting in contact with the property manager at MF Property. I have personally had to call the garage door company many, many times to the point where I am on a first name basis with the receptionist there. She is very nice but is always quite confused when I tell her I can't get in contact with my own property managers, as she should be receiving the call from them. I have witnessed cars slide down the garage ramp and into other cars / directly into the garage door, also cutting off access to or from the garage, because of a lack of salt in the winter. Imagine you have an emergency, and you're forced to be trapped in the garage due to MF Property negligence, this is not a situation you want to be in. It's a garage door, it has two jobs, OPEN AND CLOSE! I've lived in apartment buildings and condos my whole life and have NEVER seen one close to as mismanaged as MF Property Limited. Avoid at all costs. I have many more nightmare stories but will spare you the essay.