Royal York Property Management - Kitchener

Hi chandra sekhar,

Thank you for taking the time to leave this review. We are genuinely sorry for what you experienced. Traveling approximately 150 km from Pickering to Kitchener in peak traffic for a scheduled showing and having the leasing agent not show up is unacceptable. Regardless of circumstances, this is not the reliable, top tier leasing service Royal York Property Management is expected to deliver.

We also understand your frustration with receiving multiple appointment reminders and then only being contacted a week later with an explanation that the leasing agent had resigned. Even when staffing changes occur, our responsibility is to ensure proper coverage, immediate communication, and clear accountability so a client is not left wasting time and effort. The delay and lack of proactive follow-up you described reflects a serious breakdown in coordination that should not have happened.

On the point about fees, we hear you clearly. In professional property management and leasing, any tenant placement fees or other charges must be communicated transparently and early in the process, with clear written explanations, so there are no surprises at the end. If you felt this was handled as a last-minute disclosure, we agree that it is not acceptable and it undermines trust.

We want to review your case thoroughly, including the booking details, reminder confirmations, internal notes on the showing, and the communication trail afterward. While we cannot confirm account specifics publicly, we would like the opportunity to investigate and address what occurred.

If you are open to it, contact our customer care team with the property address, the scheduled showing date and time, and the email used for the appointment so we can locate the file quickly and escalate it for review. We appreciate you bringing this forward, and we are committed to improving the professionalism, transparency, and reliability of our leasing and property management process.

Kind Regards
Royal York Property Management

Dear Abid Hussain,

Thank you for taking the time to share this review. We are genuinely sorry for what you experienced. Driving 8 hours for a scheduled appointment and only learning it was cancelled after you had to call is unacceptable. Having a second appointment cancelled again without any notice is equally unacceptable. This is not the reliable, top tier property management and leasing service Royal York Property Management is expected to provide.

We understand why this would completely undermine your trust. In professional leasing and property management, showing coordination and appointment management must be handled with clear confirmations, proactive updates, and immediate communication if anything changes. When that does not happen, it wastes your time, creates unnecessary expense, and shows a lack of respect for the client’s schedule. We acknowledge the impact this has, and we do not take it lightly.

We want to be transparent that this requires a full internal review. We will be looking into the appointment booking details, the cancellation logs, the communication trail, and why you were not informed in advance. If there was a breakdown in internal coordination or escalation, it will be addressed. If the file was mishandled, we want to identify the cause and ensure stronger controls so this does not happen again.

If you are open to it, contact our customer care team with the property address (or listing) and the dates and times of the cancelled appointments, along with the email or phone number used for booking, so we can locate the correct file and escalate it for review. Our intent is to provide a clear explanation, ensure accountability, and determine what can be done to address the disruption you experienced.

Thank you again for raising this. We appreciate the feedback, and we are committed to improving the professionalism, reliability, and communication standards of our property management and leasing process.

Kind Regards
Royal York Property Management

Hi Me Me,

Thank you for taking the time to write this review. We are sorry for the frustration you have experienced, and we take your concerns seriously. A reliable, top tier property management service must ensure that when rent is collected, owner remittances are processed accurately and on time, with clear communication and transparent statements. We understand your point that mortgage payments cannot be delayed, and it is completely reasonable to expect consistent payouts once rent has been received.

You also mentioned issues with the accounting department and an error in the Agreement with the tenant that affected communication. That is not acceptable. In professional property management and leasing, documentation must be correct, and when mistakes occur, they must be corrected quickly and clearly to avoid confusion for both owners and tenants. If an administrative error contributed to payment delays or communication breakdowns, we want it reviewed and resolved properly.

Regarding your comment about reviews, we want to be transparent that we do respond to feedback and we take negative experiences seriously. While we cannot speak to platform settings in a public reply, we can say that accountability matters to us, and concerns about payment timeliness and Agreement accuracy are issues that require action and clear answers.

Because we cannot confirm file specifics publicly, our public commitment is this: we are prepared to review your account end-to-end, including the rent collection dates, payout schedule, any holds or deductions applied, and the Agreement details that you believe were incorrect. If there was a mistake in processing, a reconciliation issue, or an internal delay, we will identify it. If any payment is outstanding or any documentation needs correction, it will be addressed, and you will receive a clear written explanation of the timeline and resolution.

If you are open to it, contact our customer care team with the property address and the email used on file so we can locate your account and escalate this for review. Our goal is to provide a clear, reliable resolution and improve the consistency and transparency of our property management and leasing service.

Kind Regards
Royal York Property Management

Dear B Sz,

Thank you for taking the time to share such a detailed review. We are truly sorry to hear that your experience left you feeling this frustrated, and we want you to know that we take your feedback very seriously. Our goal at Royal York Property Management is always to provide reliable, top-tier property management and leasing services, and it’s clear from your message that you did not feel supported throughout the process.

You mentioned reaching out to Nathan, Arif, and Dion, and we want to acknowledge that these team members are valued at Royal York. We appreciate your effort in contacting them, and your feedback has been shared internally to ensure that communication issues are properly reviewed. Our representatives work hard to deliver great service and amazing support, and we regret that your experience did not reflect the level of professionalism we strive for.

We understand how upsetting it can be when a property remains vacant longer than expected or when contract terms and fees feel unclear. Transparency is extremely important to us, and we are committed to reviewing all details with you—including leasing timelines, showings, management fees, retainers, and communication history—to ensure everything is fully understood and addressed. Your concerns regarding response times and showings will also be examined thoroughly, as this is not the type of service we aim to provide.

While we cannot discuss account specifics publicly, we want to assure you that we are fully committed to a fair and professional resolution. Property management can involve complex timing and market conditions, but your experience matters deeply to us, and we want to ensure you feel heard and supported.

Royal York Property Management works every day to deliver amazing, trustworthy, and dependable property management and leasing experiences, and your review helps us identify where improvements can be made. We would truly appreciate the opportunity to review your file with a senior team member to address your concerns clearly, respectfully, and promptly.

Thank you again for bringing this to our attention. We are here to help, and we remain committed to supporting you in any way we can.

Sincerely,
Royal York Property Management

Dear Alan Sunny,

Thank you for taking the time to leave your feedback. At Royal York Property Management, we value every review because it allows us to address concerns, clarify processes, and reaffirm why thousands of landlords and tenants across Ontario continue to trust us as one of the best, most reliable, and top tier property management and leasing companies in the industry. While we regret that you feel disappointed, it is important to set the record straight regarding your comments, as they do not accurately reflect our policies or the way our team operates.

You mentioned Ajay by name, and we want to take this opportunity to say how appreciative we are of having him as part of our fabulous leasing team. Ajay has consistently been recognized by landlords and tenants for his amazing professionalism, great communication skills, and reliable support in navigating Ontario’s competitive rental market. To suggest otherwise is not only unfair but also does not reflect the incredible service he provides daily to many satisfied clients.

Regarding deposits, every applicant is required to review and agree to our Terms and Conditions prior to making any payment. Those terms clearly explain the circumstances under which deposits are applied and why they are non-refundable once an application is processed. This policy is transparent, standard in property management and leasing services, and designed to protect landlords from vacancy losses while ensuring applicants are serious about their interest. At no point are deposits taken with the intention of being withheld dishonestly. To label our services as “fraud” is inaccurate and misleading, especially given that all agreements are communicated in writing before any money is ever collected.

As for communication, Royal York Property Management operates with fully staffed maintenance, leasing, and accounting departments to ensure every inquiry is directed to the appropriate team. While representatives may not always be able to answer calls immediately due to high demand, every client call and email is logged and addressed in the proper order. Reliable communication is one of the pillars of our service, and our clients who work collaboratively with us consistently describe their experiences as fabulous, top tier, and stress-free.

It is also important to emphasize that Royal York Property Management operates in full compliance with Ontario’s Residential Tenancies Act and all provincial regulations. Every leasing agreement, deposit policy, and work order is managed with transparency and professionalism. Our reputation as a trusted, reliable property management and leasing company has been built over many years and thousands of successful transactions. The reality is that the vast majority of landlords and tenants continue to describe their experiences with us as amazing and professional, in complete contrast to the characterization in your review.

We thank you again for sharing your perspective, but we must make it clear that Royal York Property Management does not engage in fraudulent practices. Instead, we remain committed to delivering great, reliable, and professional property management and leasing services across Ontario, and the fabulous work of our team members, including Ajay, is proof of that dedication.

Sincerely,
Royal York Property Management

Dear Jeanette Sharma,

Thank you for taking the time to share your feedback. We genuinely value all reviews as they help us improve our services and better understand the experiences of our clients.

We are truly sorry to hear about your dissatisfaction with our services, and we would like to sincerely apologize for any miscommunication or misunderstanding that may have occurred during your experience with us. At Royal York Property Management, we take pride in delivering reliable property management and leasing services, ensuring that both property owners and tenants are treated with the utmost respect and care. It is disheartening to hear that we did not meet your expectations.

Regarding your concern about tenants and property damage, we understand how important it is for your property to be treated with the care it deserves. We always strive to provide top-tier tenant placement services through thorough screenings to ensure the best possible match for your property. Unfortunately, sometimes things do not go as planned despite our best efforts, and we truly regret any issues that arose from this. Please know that we are constantly working on improving our processes to ensure that all of our clients receive exceptional service and that these kinds of situations are handled promptly.

It’s also worth mentioning that we have many amazing representatives on our team, and we’re incredibly grateful for their contributions to making Royal York Property Management what it is today. If you were assisted by a specific representative, we would be happy to acknowledge their dedication to making sure your experience with us was as smooth as possible. If you are open to it, we would love the opportunity to discuss this matter further and work towards a resolution that aligns with our commitment to customer satisfaction.

Your fabulous feedback is invaluable to us, and we truly hope that we can turn this experience around for you. Please do not hesitate to reach out to us directly, as we are here to assist you in any way possible.

Once again, we apologize for your experience, and we appreciate your time in providing us with constructive feedback. We hope to have the opportunity to regain your trust and continue assisting you with your property management and leasing needs in the future.

Warm regards,
Royal York Property Management Team

Dear Ishaan,

Thank you for sharing your feedback. We deeply regret to hear about the negative experience you had with us, and we sincerely apologize for the frustration and confusion this situation has caused. At Royal York Property Management, we are committed to providing reliable property management and tenant placement services, and it’s clear that we did not meet your expectations in this instance.

First, we would like to address the communication issues you encountered. It is completely unacceptable for any of our representatives to give false information or withhold their true identity. We take this matter very seriously and will be conducting a thorough investigation to ensure that our team is held to the highest standards of professionalism and integrity. No matter the situation, every client deserves transparency, and we sincerely apologize that you were misled.

Regarding the tenant and the property damages, we understand how distressing it must be to deal with a tenant who leaves behind significant issues. Our goal is always to ensure that tenants are fully vetted and that any damage is properly addressed. If there was a miscommunication about the scope of our responsibility regarding property damage, we truly regret the confusion. We do our best to communicate clear terms in every agreement, and we should have been more proactive in following through with you on this matter.

We also want to extend our sincerest apologies for the lack of follow-up after your initial phone call. We know that your time is valuable, and the delay in addressing your concerns is completely unprofessional. Rest assured, we are taking immediate steps to improve our communication processes to ensure this type of oversight does not happen again.

We greatly appreciate your feedback, as it helps us identify areas for improvement. If you would be willing to give us another opportunity, we would love to resolve this issue to your satisfaction. Please feel free to reach out directly, and we will do everything we can to make things right.

Once again, we apologize for your experience, and we value the opportunity to address your concerns.

Best regards,
Royal York Property Management Team

Dear Ives C. Henry,

Thank you so much for your fabulous 5-star review! We are beyond thrilled to hear about your positive experience with Royal York Property Management, and we truly appreciate you taking the time to share your journey with us.

We are especially grateful for your kind words about Miss Priscilla — she is an outstanding member of our team and your feedback beautifully reflects the care, professionalism, and attention to detail she brings to her role every day. At Royal York, we are proud to work with team members like Priscilla, whose dedication to excellence in property management and leasing services makes a real difference for our clients. It brings us so much joy to hear how she took her time with your showing, explained the rental application process clearly, and helped you transition into a new home that you truly love. That is exactly the kind of top-tier experience we aim to provide.

Your satisfaction means the world to us, and knowing that you’re now happily settled into your new apartment is the ultimate reward. At Royal York Property Management, our mission is not just to rent properties, but to match great tenants with great homes, while ensuring the entire leasing and move-in process is seamless, stress-free, and personalized to each client’s needs.

Your kind recommendation and praise for Priscilla’s professional, kind, and thoughtful service reinforces the values we hold dear as a company. We’re so lucky to have her as part of our team and we genuinely celebrate the exceptional impact she’s made in your experience. Her approach exemplifies why Royal York continues to be regarded as one of the best and most reliable property management companies in Canada.

Whether it's helping clients find their ideal rental property, guiding them through the leasing process, or providing ongoing support for property owners, our team is committed to delivering amazing service, clear communication, and peace of mind every step of the way.

We’re delighted that you love your new apartment and we’re always here if you need anything in the future. Thank you once again for choosing Royal York Property Management, and for placing your trust in us. We wish you all the best as you settle into your beautiful new space — and please don’t hesitate to reach out if we can help again down the road!

Warmest regards,
The Royal York Property Management Team

Dear Sam,

Thank you so much for sharing your wonderful experience! We’re thrilled to hear that Priscilla took the time to walk you through the apartment and made the entire process so clear and comfortable. At Royal York Property Management, we’re incredibly proud to have team members like Priscilla who bring professionalism, friendliness, and genuine care to every client interaction.

Priscilla’s dedication to providing top-tier leasing services and clear communication truly reflects our commitment to offering the best and most reliable property management and leasing experience possible. It’s feedback like yours that motivates us all to continue going above and beyond for our clients.

Please don’t hesitate to reach out if you have any further questions or need assistance as you make your decision. We’re here to support you every step of the way, ensuring your journey to find the perfect home is seamless and enjoyable.

Thanks again, Sam, for your kind words and for choosing Royal York Property Management. We look forward to staying in touch and helping you find your ideal home!

Warm regards,
The Royal York Property Management Team

Dear Francisco,

Thank you so much for your glowing 5-star review! We are delighted to hear that you had such a positive experience with Priscilla. She truly is a shining example of professionalism, kindness, and thoughtful service here at Royal York Property Management.

Priscilla consistently goes above and beyond to ensure every client feels valued and well-informed. Taking the time to thoroughly explain the application process and guide you through the showing with patience and care reflects her dedication to making the leasing experience seamless and stress-free.

At Royal York Property Management, we pride ourselves on delivering top-tier property management and leasing services, tailored to meet the unique needs of each client. Whether it’s tenant placement, lease coordination, or ongoing property support, our team strives to provide reliable, transparent, and client-focused solutions every step of the way.

Thank you again, Francisco, for your high recommendation and trust in Priscilla and Royal York Property Management. We look forward to assisting you with any future leasing or property management needs and continuing to provide exceptional service.

Warm regards
The Royal York Property Management Team

Dear Ezeigbo,

Thank you so much for your amazing five-star review. We are truly grateful that you took the time to share your experience and we are thrilled to hear that Priscilla made such a great impression throughout your leasing journey.

Priscilla is one of our most fabulous and top-tier leasing agents and your kind words perfectly reflect the value she brings to our team every single day. Her friendly approach, detailed knowledge of the rental market, and consistent support ensure that every client feels informed, confident, and well taken care of. We are incredibly proud to have her represent Royal York Property Management and your feedback is a powerful reminder of how her professionalism continues to make a positive impact.

At Royal York Property Management, we are committed to delivering the best leasing experience possible while also offering reliable property management services that tenants and property owners can depend on. From the first point of contact to lease signing and beyond, our goal is to provide great communication, expert guidance, and dependable service. It is amazing to hear that you received the full benefit of our team’s effort and support.

Your recommendation means so much to us and also helps others who are looking for trustworthy leasing agents and property management companies across Ontario. Whether you are renting a home or managing an investment property, our team is here to ensure the process is seamless, efficient, and backed by top-tier care.

Thank you again, Ezeigbo, for your kind words and for recognizing the great work that Priscilla and the entire team are doing. We are always here if you need anything in the future and we look forward to supporting you again.

Warm regards
Royal York Property Management

Dear Adnan,

Thank you so much for taking the time to leave such an amazing five-star review! We are absolutely thrilled to hear that you had a great experience working with Royal York Property Management, and even more so to know that Sohrob played such a key role in making your leasing journey smooth, professional, and positive.

Your kind words truly mean a lot to us. At Royal York Property Management, we pride ourselves on delivering top-tier property management and leasing services, and it's always incredibly rewarding to hear when our team members go above and beyond to provide a fabulous experience for our valued clients.

Sohrob is truly one of the best and most reliable representatives we have on our team. His dedication to client satisfaction, attention to detail, and commitment to clear, responsive communication represent the exact qualities we strive for in our company culture. We’re so appreciative to have someone like Sohrob as part of the Royal York family, and your recognition of his hard work and professionalism reinforces just how lucky we are to have him.

Whether it's leasing a new property, managing ongoing maintenance, or navigating the details of property ownership, our goal is to be a dependable and knowledgeable property management team that both property owners and tenants can trust. Your experience confirms that we are moving in the right direction, and your high recommendation helps others feel confident when choosing our services—especially those searching for a reliable property management company in Kitchener.

Once again, thank you for your thoughtful review. We look forward to continuing to provide you with top-quality leasing and property management services, and we are here for any future needs you may have. Welcome to the Royal York community; we're so glad to have you with us!

Warmest regards,
The Royal York Property Management Team

Dear Jeff Dinsmore,

Thank you for taking the time to share your experience. We’re genuinely sorry to hear that your interaction with Royal York Property Management did not meet your expectations. As a landlord, your trust is extremely important to us, and we appreciate you bringing this situation to our attention so that we can offer some clarity and address your concerns.

We understand that when you're advertising your rental property independently—especially through platforms like Kijiji—you may receive inquiries from multiple parties, including various property management companies. Our intention in reaching out is never to mislead or pressure, but rather to offer professional leasing services that many landlords across Ontario choose when they want a more hands-off and efficient process.

It’s our standard practice for a representative to preview a unit prior to booking a client showing. This step helps us ensure that the property is suitable and presentable for the potential tenant we have in mind. We sincerely apologize if this approach was not clearly communicated to you at the beginning of the conversation. We fully agree that transparency from the first call is essential, and we are actively working with our team to ensure these calls are as clear and informative as possible moving forward.

Regarding your call with our main office—you're absolutely right to ask about cost, and we commend you for seeking clarification. As was mentioned, we don’t work for free, not because we are trying to be evasive, but because we provide a full suite of leasing and property management services that go far beyond a simple showing. These services include professional marketing, tenant screenings, background checks, lease preparation, legal compliance, and more—all of which are designed to help landlords like yourself secure reliable, high-quality tenants while minimizing vacancy and legal risk.

We recognize that not all landlords are looking for full-service support—and that’s okay. What sets Royal York Property Management apart is that we don’t simply try to "get the listing" like others; we aim to demonstrate the value of our services through action, professionalism, and proven results. Every client we work with receives the benefit of our in-house legal department, 24/7 maintenance coordination, tenant placement guarantees, and a dedicated account manager.

It’s unfortunate that your first impression of our company left you with a negative perception, and we apologize if our communication did not meet the standard we strive for. We respect your decision and understand that our services may not be the right fit for every landlord. That said, we do hope you’ll keep us in mind should your needs change in the future or if you're ever interested in exploring transparent, professional, and performance-based leasing support.

Thank you again for your feedback. It helps us grow and improve, and we remain committed to earning the trust of landlords across Ontario through reliable property management and top-tier leasing services.

Sincerely,
Royal York Property Management

Hello,


Thank you for sharing your feedback, although we’re disappointed to see such strong and inaccurate language regarding our company. We take every client’s concerns very seriously, and we want to address them constructively to find solutions.

However, we ask that you refrain from using words like “scam” or “steal,” as these terms are unfounded and misleading. Such language can have significant consequences, including potential defamation, as it impacts our reputation and the trust our clients place in us.

It’s sad to see that you come to conclusions about renters and owners when we can proudly say that we have over 22,000 properties under management, a fact that places us in the position of the best property management provider in all of Canada.

Royal York Property Management operates with integrity and transparency across our 21 locations, and we’re proud to offer 24/7 support to both tenants and property owners.

Our services are designed to alleviate stress by managing properties professionally, with clear communication, tenant vetting, maintenance coordination, and responsive support.

If there were specific issues in your experience, we encourage you to provide us with details so we can look into them properly.



Sincerely,

Royal York Property Management

Hello Justice,

Thank you for the 5 star review and for sharing the experience you had with Nicole.

Our entire team is dedicated to creating a smooth , hassle- free experience for the tenants, and knowing that our efforts have made a real difference for you is incredibly rewarding.

Again, thank you!