Devon Properties

Expérience négative: Very disappointing property management experience with Cynthia Labao, and Carson Beinder. Ongoing tenant concerns are not addressed, and communication from management is poor. Basic responsibilities are repeatedly ignored, leaving residents feeling unsupported and unsafe. Significant improvement in responsiveness and accountability is needed.

Expérience fantastique: Jordan from Devon Properties was by far the nicest and most accommodating person we dealt with while apartment hunting in the Victoria area. He was honest, helpful, and never pushy and contacted me before the viewing,which made the whole experience much more comfortable.

Expérience fantastique: I had the pleasure of communicating with Max Winters over the phone about leasing an apartment with Devon properties, since I live out of town I was not able to view the apartment in person, but they made the experience very pleasant and informative over the phone to ensure I was happy with the layout and location of my new apartment. I highly recommend renting with Devon Properties and if you also get to work with Max consider yourself very lucky!

Expérience fantastique: Jordan was so great! Super friendly & personable, was able to have our rental sorted within 24 hours! 5 stars on Communication, quick to reply to any information/questions needed. Amazing experience!

Expérience négative: Awful awful living experience. Dishwasher broke because they use awful appliances and flooded my house and they are trying to make me pay for the floors. Total joke company that will gouge you for everything. Then they find there property managers from tent city downtown

Expérience fantastique: I have lived in various rentals throughout Vic but truly enjoyed living at 1000 McKenzie. The managers J & L Kalcsa keep the property clean and functioning. Added to that is the location. One block to a direct bus to downtown for work in half hour, no need to drive. London Drugs, gas station, restaurants, Tim Hortons, Starbucks, Thriftys, etc at the corner. Swan Lake and several beautiful walking paths close by. My one bedroom main floor suite was huge, renovated, private and QUIET at night (big one for me). Could see hummingbirds, deer, squirrels from my living room couch. Ask for unit 103!!!

Expérience fantastique: I would like to express my appreciation for Robert Flores, the Building Manager at Fernwood Manor. He consistently excels in his role and maintains a professional approach when assisting tenants with their concerns.

Expérience fantastique: We would like to share some positive feedback regarding Robert Flores, our building manager at Fernwood Manor. He consistently does an excellent job keeping the building clean and well maintained. The common areas are always tidy, organized, and pleasant, which really makes a difference in our day-to-day experience living here. He is also very responsive and dependable. Whenever we have questions or need assistance, he replies promptly and handles things efficiently. It’s clear that he takes his responsibilities seriously and genuinely cares about the tenants’ concerns. We also appreciate how visible and approachable he is. He makes an effort to be present around the building, which creates a strong sense of reassurance and community. It’s comforting to know that he’s accessible and willing to help whenever needed. On top of that, he is always professional, respectful, and friendly in his interactions. His positive attitude and consistency do not go unnoticed, and they contribute greatly to the overall atmosphere of the building. We’re truly grateful for the hard work and dedication he puts into maintaining the property and supporting the residents.

Expérience fantastique: Our building manager Robert (Fernwood Manor) does an outstanding job! He is always quick to respond, efficient, and professional in handling any questions or concerns. It’s clear he works very hard to keep everything running smoothly, and his reliability makes a big difference for residents. We truly appreciate his dedication and all the effort he puts into the building. Thank you Robert!

Expérience fantastique: Fast and easy, replied to their posting same day. Signed a lease within 24 hrs of booking a viewing. Highly recommend

Expérience négative: Below is my experience at Bella Vista, a Devon Properties managed building: Our experience at Bella Vista (2505 Hackett Crescent) has been very disappointing. The move-in process was frustrating from the start. The rental portal kept failing, our inspection was cancelled after we had already taken time off work, and when it was rescheduled the walkthrough felt rushed. The unit was not properly cleaned when we took possession. Since then, there have been ongoing issues including elevator problems on move-in day, delays receiving mail keys, garage opener issues, repeated mechanical alarms, patio door sealing problems, and plumbing repairs that required multiple visits and time off work. Communication from management has been inconsistent and follow-ups often go unanswered. It took over 100 days to address concerns (in an unsatisfactory manner). There were also instances where contractors showed up without clear notice, which was uncomfortable.Common areas have had cleanliness issues as well. Overall, the level of organization, communication, and quality has not matched what we expected for a new building at this price point. Based on our experience, we would not recommend living here or renting with Devon.

Expérience fantastique: Robert has done a great job has building manager. He has always been kind courteous and addresses issues in a timely manner.

Expérience fantastique: We’ve been living here for six months now, and the experience has been fantastic, largely thanks to Robert Flores. He is incredibly professional, but what impresses us most is his speed in solving problems. Any time an issue comes up, he addresses it almost instantly. The building is well-maintained and communication is always clear. It’s a huge relief to have a manager who is so responsive and truly cares about the tenants.

Expérience fantastique: Jeff and Laura, thank you for all the hard work you put into managing our building. We really appreciate your efforts in keeping everything running smoothly.

Expérience fantastique: Laura and Jeff, I want to offer my sincerest gratitude for your work and commitment to this building. Your dedication to keeping everything running smoothly is invaluable. Best property manager I have come across!

Expérience fantastique: I have been living at 4036 Quadra Woods for almost 11 yrs now . I have lived in peace and with good neighboursb. I would like to add that Jeff and Laura are magnificent property managers and really keep the place in good shape. I have also found that my concerns have been resolved in a timely manner and satisfactorily. Thank you #415-Jorge Del Castillo and Carmen Acevedo (wife)

Expérience fantastique: Friendly and approachable. Angela is always smiling and helpful

Expérience fantastique: I have lived here for way over 30 years and this is my forever home. Over the years we've had good building managers and not so good but Laura and Geoff are the best by far. They're amazing. Whenever i have a problem (like the mice issue) i can rely on them to help and take care of the issue. I have what I refer to as the best view in the building, looking out back to grass and trees and all the wildlife. I just love this place.

Expérience fantastique: Stephen my landlord does such an incredible job. Above and beyond with a positive helpful attitude . From acknowledging a request asap to changing light bulbs to unplugging my toilet ( very embarrassing) to climbing on the roof to check out issues with my skylight in a storm . He is always a text away. I appreciate him greatly and I thank the hiring manager for bringing him on board .

Expérience fantastique: Gordon is the best building manager. Always deals with my concerns in a very timely manner.

Expérience fantastique: I have a had a great experience renting at the gorge. The apts.are beautiful and any concerns have always being promptly addressed by in house manager Julie. She is very efficient and helpful and always calm with all issues. I would highly recommend renting here.

Expérience positive: I had a very positive experience with Devon Properties in Courtenay. Our rental manager,Salim, answered all of our questions promptly. Our move out experience was excellent. I would recommended.

Expérience fantastique: Gordon does a great job at the Herald Building. We've lived here for a few years now and he always answers us in a timely fashion.

Expérience fantastique: Mark has always made us feel welcome and the building is clean and run respectfully. Thank you for always keeping our place clean and managed extremely well.

Expérience positive: We have had 3 managers in 5 years in our building. The first was retiring & was tired out. The second was a disaster & we worried about the third manager. But we need not have worried as Patricia Rhoades is a 5 star manager in a 4 star building. She is kind but not overly friendly. Professional but not cold. She is efficient, listens but does not promise more than she can allow. Devon Properties should thank her daily for her work as a manager. Our building has many residents who have resided there for more than 10 years - some longer than they lived in a house! The building is a special building with a special manager that needs to recognized as Employee of the Year! Best regards, Connie McCann 1178 Beach Drive

Expérience négative: DO NOT RENT FROM DEVON PROPERTIES! YOU WILL REGRET IT!!!! SAVE YOURSELF WHILE YOU HAVE THE CHANCE! NIGHTMARE NIGHTMARE NIGHTMARE!! I lived at their gorge property in 2024 and the management and communication was truly awful! I had to move out unexpectedly due to a DV situation - they did not answer my calls or emails and once they finally did, THEY SENT MY FORWARDING ADDRESS TO MY ABUSER! Absolute negligence!!!! I had received an email from one of their property managers stating I am not liable for any remaining fees/damages and “promised” they would not come after me for collections. Is there a catch? Of course! ONE YEAR LATER - GUESS WHO SENT COLLECTIONS AFTER ME FOR THOUSANDS!!!! Luckily the collections agency couldn’t believe it and resolved it out for me! Absolute nightmare!!!!! This company is awful. They are money hungry and greedy scammers and only care about payday. Now, I can’t speak for every employee as I’m sure there are nice ones, but willingly devoting your time to this corrupt business makes you just as complicit. I feel sorry for the poor sap who has to read these and copy and paste these generic fake apologetic responses asking people to reach out and “someone will be in touch”. If you guys had read emails in the first place we wouldn’t be here right now! Future tenants - you have been warned! All of these 1 star reviews I promise you are true. The 5 stars on the other hand - I’d bet you anything they have been incentivized in some way. Karma is a wonderful thing!!!! Have the day you deserve, Devon properties!

Expérience fantastique: Allan is great, responsive, friendly and only a text and supportive solution away when you need him. He keeps things simple! A great building manager to have as your neighbour!

Expérience fantastique: I've lived here for going on 38 years. Wonderful well cared for apartments. Excellent management.

Expérience fantastique: My husband and I are leaving in Willow gardens more than 3 years. Willow gardens is truly our home . I would like to express our big gratitude to our wonderful managers Olga and Anatoly. Their remarkable support and care creates a sense of safety and comfort for all residents. The cleanliness and order they maintain throughout the complex reflects their hard work and attention to details. Willow gardens feel like a cozy garden or resort. The vibrant flowers and lush greenery that surround us allows us to enjoy the natural right out of our doorstep . I truly appreciate leaving here .

Expérience fantastique: Robert Flores our manager at FERNWOOD Manor has provided us with excellent service since he became manager.He and his team are consistently there for us and is attentive to our needs and requests.He is very personable and should be rewarded by Devon Properties.

Expérience fantastique: I am a long term tenant at Seaport Apartments on 200 Dallas Rd. where Stephen and Kelly Morgan are the building managers. I like Stephen and Kelly and any repairs needed in my apartment are done in a timely fashion. When I run into them around the building they are always pleasant and we chat for a few minutes. I realize how large our building is so I try to not take up their time because they are usually busy juggling showings and repairs with various trade companies.

Expérience fantastique: Angela, and Simon are both great. They are always quick to address any concerns, or questions I have. I've found them to be really accommodating. Angela made my move in transition so smooth, during a really stressful time. My building is clean, and really quiet. Angela always makes sure to connect with the residents.....and our dogs mine love her!

Expérience fantastique: Always have such great interactions with Steve and Kelly! Really great building managers and genuinely lovely people

Expérience négative: Worst management, worst maintenance I’ve ever lived at. They use bullying , harassment as a form of communication. Building manager never replies to emails, when you meet with him in person he tells you to book on an app that never works, in general would not recommend to my worst enemy

Expérience fantastique: Dean as a manager is courteous, helpful, and friendly. Im very happy and greatful that I am in a really nice building with a great manager.

Expérience fantastique: I love my location! My neighbours are all very friendly and our building is very well kept!

Expérience fantastique: Clean building and best building manager as well

Expérience fantastique: Love our apartment, and the building manager Dean is very friendly, professional and helpful

Expérience négative: Impressive in how poorly run it is. Completely mismanaged. I met with three people before I moved in, then everyone left and we couldn’t get ahold of anyone in the building for a month. The agent got lost trying to show me my unit. Didn’t have keys ready. Couldn’t do any repairs as were needed. Terrible communication. Awful customer service. Poor follow through on requests and the power goes out six times a day with no resolution. Devon Properties, what an awful company. There’s a voicemail at your reception from two months ago you haven’t got back to by the way.

Expérience négative: High turnover rate of building managers, main office doesnt answer the phone when you call, because of high turnover rate problems go unsolved. My previous building manager re assigned my parking stall (a signed contract) without me knowing and and the new manager still expects me to pay. Over all property manager not reachable, ongoing 5 month issue unsolved.

Expérience négative: Worst place to rent. Management is absolutely horrible and they charge way too much in rent. They don’t take any maintenance seriously or do it in a timely manner. I absolutely do not recommend renting from them. I’ve filed so many complaints and will be filing a lawsuit against them for their negligence

Expérience négative: Unfortunately, I had a very disappointing experience with the building management during my move-out process. First of all the Building Manager who conducted my move-out inspection was not the same person who handled my move-in inspection. Although several deficiencies were properly documented and signed at the time of move-in to avoid future charges, these records did not seem to be taken into consideration during the move-out walkthrough. Throughout my tenancy, I took very good care of the apartment. I work in the construction field and personally completed touch-ups to ensure the unit was left in good condition. Despite this, I was charged $250 from my damage deposit for issues that were already present when I moved in. What added to my frustration was a comment made during the inspection implying that if we had lived in the unit for another year, this situation would not be happening, simply because we only rented the unit for one year. This felt inappropriate and unprofessional. Overall, this experience felt unfair and gave the impression that the damage deposit was withheld without proper consideration of the documented move-in condition. I strongly recommend future tenants document everything carefully and remain cautious during both move-in and move-out inspections.

Expérience fantastique: Great experience with Jasjit Kaur, Leasing agent at Shoreline West End, Vancouver. She was very professional, knowledgeable and patient with us in finding the right place in the West End. Highly recommend her for helping with your specific property needs.

Expérience fantastique: after a frustrating experience with finding time to book a viewing for an apartment, devon and a building manager reached out to me directly and were extremely accommodating and supportive to schedule and confirm a viewing for an apartment that had everything we were looking for. we are just now starting the application process, however, i am extremely relieved and grateful for how quickly i received a response to remedy the situation from both parties. the building managers of their different apartment buildings and support team have been kind and helpful in traversing finding a new place to live.

Expérience fantastique: I had a house viewing earlier this week, and was greeted by Max Winters. Very friendly and answered all my questions. I was supposed to only see one apartment but Max then showed me another apartment right next to the one I was looking at that fit my needs even more. Max really listens and makes sure you find what you are looking for. Highly recommend going through this stressful process with Max!

Expérience fantastique: Very big shout out to Max Winters for helping my family find our new home. Max is incredibly professional, personable, and knowledgeable. It has been an absolute pleasure working with them. I wish everyone could be so lucky as to deal with such a great person in delicate matters such as finding housing. I cannot give over 5 stars, or I would, and I mean that. Thank you.

Expérience négative: Maybe they should spend more time communicating to their tenants rather than leaving replies on these google reviews.

Expérience fantastique: The rental process at Raven Apartments has been one of the best experiences we’ve had. Jordan was sincere, kind, and incredibly supportive from start to finish. During what was a stressful time in our lives, he helped us feel confident and cared for, offering thoughtful options and answering all our questions with patience. We couldn’t have asked for a more helpful person to guide us through this transition. We are forever grateful to him and the Raven team.

Expérience fantastique: I recently rented a unit in downtown Victoria. Jordan Gold was amazing and my experience was nothing but pleasant, the showing was on time and my application was processed quickly. Communication was professional and follow up was immediate when needed!

Expérience fantastique: A special shoutout to Harman of Devon properties. Thank you for working with me on the lease and ensuring repairs were carried out. I really appreciate your efforts and you have been very easy to work with! Kind regards, Michael

Expérience fantastique: I’ve had a great experience with Property Manager Harman Basra and the team. He has been very responsive and professional—always quick to reply and take action. When I moved in, he arranged maintenance immediately and made sure everything was taken care of, which I really appreciated. He even returned my call over the weekend, showing genuine care for his clients and a strong willingness to resolve issues promptly. Overall, very reliable and supportive management.

Expérience négative: Awful experience was promised a unit at continental and then last minute switched the unit - leaving me with no options for alternative and stuck with a unit facing a brick wall

Expérience négative: I've lived at Dundas Manor for over 15 years now and it's been getting worse and worse. They've started a " renovation " a few months ago , painting the exterior for one and it's been a nightmare. The contractor showed up for a few hours every few days and it took forever. The management had us move all our personal belongings from our decks into our suites. Then the deck repairs started . . . & i was told this will be ANOTHER 2 months ! The deck repair person put a stick in my sliding glass door on the outside and i could not open it preventing me from an Emergency fire escape. ( Also in the door of 2 other suites and one poor woman was in tears not being able to get out if she had to. ) Then the new railing have to be installed ! How much longer do we have to live with our apartments filled with all our deck items ?? I've sent 2 emails to Devon Properties Duncan McAllister and after a week he has not even had the courtesy to reply. Very very poor and unorganized. UPDATE ; As per Devons reply ; NOT ONE person has answered an email from me. ALSO , this project has gone on for about 3 months and i was told at LEAST ANOTHER 2 months. Looks like their reply is more like window dressing.

Expérience fantastique: Chanelle helped us renting this awesome place. She was there at every process from showing until the finalization of lease agreement.

Expérience fantastique: I was so impressed working with Max Winters to find an appropriate rental. They were extremely conscientious, patient and thorough. Max clearly cares about supporting people to find their next home, I can't thank you enough!!

Expérience négative: Lived at 3149 aggregate court Make sure you don't need to deal with a refund because I was told 3-4 weeks for my money back but we are coming up on week 7 and no money yet!

Expérience fantastique: I found this place through an ad on FB marketplace for another unit but was quickly directed to a unit that was available from Clayton. From start to finish everything was so smooth and quick. Clayton was super professional and responsive and everything was done in two days! I would definitely work with Clayton at Devon Properties again in a heartbeat to find a home. He made my journey to finding my first real home in the area so lovely! Thank you!

Expérience négative: I lived in 1295 Craigflower Rd building for about a year and I cannot recommend it at all. There were many issues. The parking lot is outside the building, uncovered, far from the units, and spots were assigned unfairly. Those with connections to management got the better spots, while newcomers and immigrants were given the worst locations. Management changes frequently and communication is poor. They constantly checked which parking or storage units belonged to whom, and due to frequent management turnover, no one really knew the history of the units. During rain, the sound of water hitting the windows was extremely loud, which shows the building wasn’t properly constructed. The layout of the apartments is misleading. Although advertised as two-bedroom, one room has no natural light and is essentially just a den. Rent is very high, and the building management is unprofessional, often trying to charge tenants extra to cover their own expenses. Other buildings usually only charge for actual damages, not to cover their costs. Overall, I had a very disappointing experience and would not recommend living here.

Expérience négative: Absolute nightmare of a property management firm. In the 4 years I’ve lived at a Devon Property we’ve had 5 building managers and a constant state of disorganisation and confusion. Do yourself a favour and read the 1 star reviews before renting with this mismanaged company. “ In terms of ability, integrity, and ethics, this company is not worthy of the fees you pay them. The only thing they good at is using their advantages to exploit customers. If you haven't worked with them, you're lucky. If you're considering engaging with them, I hope you to be cautious, they are not trustworthy. I don’t deny that there are some responsible employees in the company, but the management is undoubtedly the worst I have seen. I hope our experiences can help more people avoid falling into the trap.”

Expérience fantastique: Dexter Lim was an amazing building manager while we were with Devon Properties. He was always so friendly and easy to talk to, and he took care of things right away whenever we needed help. You could tell he cared about the people living there. We feel lucky to have had him looking out for us, and if you get the chance to live in one of the buildings he manages, I’d recommend it! Thanks Dexter

Expérience négative: no customer service,no respont to water damage.worst company. one tenant park close to my parking spot.i have the 19. the other guy must park on his 17 parking spot. 18 spot must be empty. that guy is contructor for DEVOR. TRAIN YOURS CONTRUCTORS TO HAVE RESPECT

Expérience négative: ⚠️ Warning for Future Tenants: Issues with 1295 Craigflower Rd Manageme I recently moved out of unit 601-1295 Craigflower Rd, Victoria, BC. Based on my experience, I want to share some important observations for future tenants: Before moving in, make sure to take photos and videos of every uneven wall, extra spots, color changes, and anything small, and email them to the building manager as evidence. When you move out, management may use these problems against you. On the day of move-in, two of the bathrooms already had stool stains, but I did not mention anything in order to avoid starting off on bad terms with the manager (who claimed to have cleaned them)—this was my mistake. Before any inspection, be careful: remove or fix any decorations or items on the walls, because they will zoom in on them and charge you. After you give them move out date, they will come for inspection and they take photos of your walls and belongings, without your consent to use them for compare in the move out date. Even if you repair something, they will still look for the smallest excuse to charge you. Overall, move-in and move-out inspections were handled inefficiently and they conduct move-out inspections in an overly strict and unreasonable way, especially if you move out after a year—they want to minimize their losses. The building management does not handle any complaints properly. Any issue—like rain noise, hood noise, or other problems—requires multiple follow-ups and usually does not get resolved. Overall, I do not recommend this building. Future tenants should document everything carefully and be very cautious.

Expérience fantastique: We have had an amazing experience in the beginning steps of leasing our new apartment, through Jordan Gold. He was very knowledgeable of the building, quick responses/updates, and the most welcoming. We are very pleased to be apart of the Raven Community.

Expérience fantastique: I don’t know when you guys had a bad day which turned into a bad week, which then turned into a bad year… but that’s pretty much been my past year. Infinite battles, one after another, everything breaking nothing harmonizing and one big struggle with alligators in quicksand. Then I encountered Max Winters, now I didn’t know a realtor could basically play the role of impromptu spirit guide but when they told me about the place. How it had a fireplace and zen garden and they used to live in it long ago. My ears started ringing, like a singing bowl. I told myself this is it. This is going to be it. Then that night the day before I was supposed to view the apartment…. my cellphone broke. I felt like a damn fool, I don’t know where things were or how to get around or where specific addresses and roads were in a new city I’ve only briefly explored doing delivery apps. I missed the first viewing. I just held a mental image inside of my mind and told myself this will be the apartment. A: ideal location for doing uber//doordash. B: zen garden C: Fernwood D:fits my budgetary needs given the hell ive wrestled this past year. Once my cellphone got repaired I finally had a chance to see it. Max was stern and honest with me, not just letting me know my credit wasn’t barely breathing. It had been decaying. My father offered to be my guarantor. He knows how hard life has been. After we presented them with all the information my father was willing to give, they still informed me that it was going to be a cry in hell. I don’t know how they did it. Maybe they saw that I was tired and actually got a glimmer of happiness out of a space which ignited a fire in my heart to assert a rise out of the ashes of my break up, following a robbery that happened to me. Like when I say I am writing this as a human who has lost everything in this past year. Finally feeling like there is going to be some peace and joy entering into my life in a spot where hopefully the world will choose to treat me as well as I treat it. Long story short here’s my review on Max the apartment guide They are patient, clear, concise, honest, genuine and clearly they listen. Honesty and being genuine can come off as brutal but I’ve been truthful. So should they. I maintained the faith it was going to happen. I’ve got a lot of appreciation for this individual. Giving me the opportunity to be in an environment which doesn’t just have a zen garden and a fire place. It’s also in a really good community. Max you opened the door for me to have so many good opportunities. With fair rent as the cherry on my sundae. Despite me not making it to the first meeting because of my cellphone giving up the ghost. despite days passing between my cellphone getting repaired. Despite this last fear with how decayed I’ve let my finances get. When I actually got off the phone this evening and they gave me the good news. That was the first breath of oxygen I’ve had in awhile. The relief, but also the gratitude. So Max you’re a legend. I’m sorry I’ve carved out such a giant of words. Honestly I don’t care how personal it is in a public forum. You’ve changed my life here for the better. Without pretext the story is nonsensical. I promise I’m going be an excellent tenant. Thank you Max. You’ve made me the happiest I’ve been in a very very long time. Time to dust myself off straighten my spine and be open to having a positive change. Thank you from the infinitesimal reaches of all the edges of this dimension. My cats thank you as well.

Expérience négative: Think well If you’re planning to rent at 1002 McKenzie, be aware that you’ll be forced to use moldy laundry machines — and pay extra for them. There’s no alternative option. The machines have a strong mold smell, which can lead to night-time coughing and potentially more serious health issues. Despite multiple requests for help, there’s been no response. The property management blames Coinamatic, the laundry service provider, but Coinamatic also provides zero support. You’re left on your own with no accountability from either side.

Expérience négative: Do not rent from this company. - They took over our building and jacked up all the prices, gouging new tenants, scamming old tenants with new requirements for storage and parking. - They turned off the air conditioning in the building. - They barely maintain or return the disposal bins. - They take ages to address any issues. - Everything’s falling apart and cheaply made and they’re renting bachelors for over 2k and 1 bedrooms for 3k. - They are rude or unresponsive to communicate with. - They organize inspections and window washing and audits without proper notice. - The rent has increased by 50% since 2018. - They do nothing to improve security after several break ins to the garage and common areas and things stolen where everyone’s paying 2k + to live here. Devon Properties is a hallow, greedy, scam company that doesn’t care about tenants.

Expérience fantastique: Really grateful for all the help I received to rent an apartment at Raven! The team was lovely and they answered all my questions and were really detailed with all the process.

Expérience négative: Disappointed by lack of urgency and communication during elevator outage We recently moved out of one of Devon Properties’ buildings over the September long weekend, and unfortunately, the building’s only elevator broke down on Friday night—right before our scheduled move on Saturday morning. We called the emergency line four separate times over 12 hours in hopes of getting the elevator repaired before our movers arrived at 8 a.m. The elevator wasn’t fixed until mid-morning Sunday, forcing us (and the moving company) to carry an entire two-bedroom apartment down four flights of stairs. The movers even noted in writing that the job could have taken less than 2 hours if the elevator had been working—it ended up taking nearly twice that. Not only did this cause financial strain, but there are tenants in the building who rely on the elevator for accessibility, and this delay could have been dangerous for them. I’ve emailed the Devon Properties customer service team requesting compensation for the extra moving costs, but I wanted to share this publicly as well to emphasize the importance of timely maintenance and emergency response—especially when there is only one elevator in the building.

Expérience fantastique: Devon properties were amazing to work with! My partner and I viewed a listing, which they accommodated virtually, and we signed a lease later that day! It was efficient, friendly, and comprehensive. We worked with Jordan, and he was helpful, kind, and fantastic.

Expérience fantastique: Just signed a lease in the new building ‘The Raven’ and it was such a smooth and easy process! Jordan made the whole experience really easy and I can’t wait to move into this building! Thank you.

Expérience fantastique: I recently used Devon Properties and was impressed with how quickly and efficiently they handled everything. They really understand their clients and made the process smooth. I’d recommend them to anyone looking to rent.

Expérience fantastique: I can’t speak highly enough about the amazing service we got with Max at Devon properties here in Victoria. What a gem! So helpful, with excellent and prompt communication and clarity. I’m eternally grateful!

Expérience négative: I had an incredibly frustrating experience with my buildings access system. Due to a broken fob, two out of three entry points being out of service, and my manual key being left inside during a short trip out, I ended up locked out of my home for nearly two full days. I followed the emergency process and called the after-hours line, but the response was slow and unhelpful, leaving me stranded without access to my own home. What made it worse was that management offered no compensation at all for the significant inconvenience, stress, and disruption this caused. As a tenant, I expect reliable access to my home and, when issues happen, quick and fair resolution. Unfortunately, neither of those happened here. I hope management takes this feedback seriously and addresses both the reliability of the entry system and the accountability of their emergency support

Expérience fantastique: We recently leased a unit for September in The Gateway, and I have to say the process went very smoothly. Our leasing agent Cathie was informative and accommodating, and just a pleasure to deal with. We've also corresponded with Jordan and Dorothy about various details, and every interaction has been pleasant and professional. Very much looking forward to occupying our new home in Esquimalt!

Expérience fantastique: Jacob from Devon Properties was so helpful in showing me potential apartments. He put no pressure on me and took his time helping me identify which place would be a good fit. What a sweet guy! He seemed genuinely happy for me when I figured out which place I wanted and got approved for moving in. I love my new place. I recommend giving Jacob a call if you are looking for a rental in the West Victoria area.

Expérience fantastique: I’ve lived in two Devon properties so far and both building managers have been awesome! Especially Lindsey at The Cove! In the process of moving to the Gateway and the team behind that have been fantastic! Great communication, informative and personable. Specifically Jordan and Cathie :)

Expérience fantastique: I had the absolute pleasure of working with Clayton Williams, the leasing specialist for The Gorge, in securing my new rental apartment, & I can confidently say this was the smoothest experience I’ve had. From our very first conversation, Clayton demonstrated exceptional professionalism, efficiency, and dedication. He stayed on top of every detail, communicated clearly and promptly, and ensured that all paperwork and approvals were handled seamlessly. Clayton was genuinely courteous and proactive and made what usually could be such a stressful process feel effortless and straightforward. I couldn’t be happier with the result and the experience overall. Thank you again —truly outstanding work! 5 starts!

Expérience fantastique: We had a great experience with Max! Super friendly and kind from the beginning. Max patiently answered all of our questions and helped us view several different units in the building so we could compare our options. Thanks to Max’s support, we were able to complete our application quickly and secure the apartment we really liked. We truly appreciated the positive and helpful attitude throughout the process. Highly recommend!!

Expérience fantastique: Clayton was incredibly helpful during our search for a place in Victoria. He kept us constantly updated on new properties, was highly responsive, and went out of his way to accommodate our schedule so we could view as many places as possible. Outstanding service - if all the agents at Devon Properties are like Clayton, I’ll be recommending them to everyone!

Expérience fantastique: I’ve been renting for quite some time, and I can confidently say this has been one of the most professional and seamless experiences I’ve had. I worked with Kyle to secure a rental property, and he truly stands out as one of the best realtors I’ve dealt with. His professionalism, attention to detail, and genuine commitment to ensuring a smooth process made all the difference. The level of support and responsiveness we received is rare to find in today’s market. I highly recommend working with this team if you’re looking for a stress-free and well-handled rental experience.

Expérience fantastique: I had a great experience leasing at Raven. The leasing process was smooth and straightforward, and the staff were incredibly helpful and accommodating. I really appreciated how responsive and flexible they were throughout the process. Overall, I’m very happy with how everything was handled and I’m excited to move in!

Expérience fantastique: Teagan was very sweet and helpful, my partner and I are very excited to move in. They gave us different options when we were looking and were very good at helping us find what we were looking for. The only issue i’ve had is with the docusign app used to handle the paperwork.

Expérience positive: Overall very positive experience! I reached out with a billing inquiry and, while the initial communication was a bit unclear, things improved quickly once I connected with their main office. Harman Basra (Property Manager) was especially helpful and provided clear, informative support. All team members along the journey of this inquiry (from the Building Manager, Property Manager and other team members) with were friendly and professional. Appreciate the help!

Expérience négative: Unprofessional behaviour. I had a conversation with the property manager at Bayside Manor Apartments to view the property. He informed me that he was available that entire day. Consequently, I selected a time to view the property after that. However, I received no response. I attempted to contact him via phone, but there was no answer. I also called while standing in front of the building, but there was still no answer. It was a regular workday.

Expérience négative: Never respond to emails or concerns, so try to bring up problems with building manager in person and they were rude, condescending and aggressive. Would not rent with them again, all they care about is getting their money and not actually taking care of their properties or tenants.

Expérience fantastique: Clayton was so friendly and helpful in helping me find an apartment at Ravenline Estates! He was knowledgeable, extremely responsive, and had patience with all of my questions. I couldn't have hoped for a better experience.

Expérience positive: Mixed experience. On my move-out day, both elevator broken down at least as early as 6:30 am and didn't come back up until after 8 am. Being on high floors with several large person items I missed my international flight at 9:30 am. Eric the building manager was an absolute star of the day - he quickly requested for support from accounting and found a vacant unit for me to stay for the time being to rebook flights and coordinate with my employer. While this was indeed very helpful, the accounting department didn't seem engaging. I was worried during this process and ended up delaying my travel date further for slightly cheaper flights. At the end accounting refused to cover for flight rebooking apparently citing the reason that I had already signed the move-out inspection form the day prior (obviously because of the early flight). In the past, I've never missed a single rent payment and my inspection showed zero issue (full deposit returned). Overall no other complaints with my stay but a more equitable solution would've made it 5 stars.

Expérience négative: A company that doesn't care about you in anyway. They make life difficult as it can be. Leasing agents show up when they want and cancel appointments for viewings. Once you sign a lease you are screwed. What a terrible company from top to bottom.

Expérience négative: Really bad management and worst customer service. We lived in building for 1 year when we terminated the lease we signed the termination form everything was settled but after two months i got mail the your rent is due for next month after multiple mail no contact and didn't even got my security deposit back. Will file a complaint with manitoba residence branch

Expérience fantastique: Titob is by far the best Building Manager we've ever had! Friendly, warm, efficient, and proactive :) We're all so thankful for his competence, professionalism, and approachable nature. Couldn't ask for more!

Expérience négative: Dear Devon Properties, This is the third time in two months that we’ve had to clarify the same details regarding our move-out process. The incompetence, lack of internal communication and due process on your end are unacceptable. To recap: In March, we informed Becky (your former Building Manager) of our intent to vacate by the end of April and requested the necessary procedures. Jayme-Lyn also confirmed we needed to complete forms, which were delivered a week later. We submitted them promptly, giving formal notice that the unit would be available for re-renting at the end of April. On April 3, movers collected our furniture, for which we arranged lift access with Becky. Between April 23 and 25, we fully cleared the unit and scheduled a final inspection with Becky for April 30. During that inspection, Becky explicitly stated the unit was in excellent condition, even comparing it favorably to another unit she’d reviewed. We agreed to use your cleaners, signed all paperwork, and were told we’d receive copies of the forms and the cleaning invoice via email. She provided a statement showing a $225 balance for fees, which we agreed to pay alongside the cleaning invoice once received. Becky assured us the cleaning cost would likely be under $200, given the unit’s condition. We followed every step of your process, trusting your TRUSTED Building Manager’s instructions explicitly. Yet, here we are, weeks later, with no cleaning invoice, no returned deposit, and worse, your new manager, Sahib and his manager, Jayme-Lyn, have ignored our direct request not to contact our family. On May 6 or 7, Sahib reached out to our guarantor despite our clear instructions to communicate only via email, as we were no longer in Canada. We reiterated that contacting our family constitutes harassment and is completely unacceptable. We provided Sahib with all the details above, yet he failed to follow up, despite our three attempts to reach him. No calls returned. To be clear: The only outstanding payment is the $225 in fees, which we are prepared to pay once we receive the cleaning invoice, something you have failed to provide. As confirmed by Becky and the statement provided, April’s rent was complimentary, and we owed nothing further upon move-out. We went out of our way to ensure a smooth transition, sparing our family from involvement. Yet, your team has shown zero respect for our requests, your own procedures, or basic professionalism. We demand the following immediately: The cleaning invoice and finalised paperwork, as promised by Becky. Confirmation that our deposit will be returned without further delay. A guarantee that our family will not be contacted again. This is your final opportunity to resolve this before we pursue formal avenues. We expect a response within 48 hours.

Expérience négative: If I could give them negative stars I would! DO NOT RENT FROM THEM. They care about one thing: your money. Once they have it, they couldn’t care less about you as a tenant. They’re friendly and helpful when they’re trying to get you in the door, but the second you’ve signed that lease, it’s a completely different story. Good luck getting a response to your emails, having maintenance requests dealt with, or being treated with any kind of basic respect. They operate with zero accountability and make it incredibly difficult to resolve even simple issues. We had an angry and aggressive neighbour below us that was out of line on many occasions and although I complained to the site manager and the head office multiple times they did absolutely nothing. It’s all about protecting their profits — not supporting their tenants. Devon Properties SHAME ON YOU!! You should not be trusted to manage anything. If you’re considering renting from them, do it yourself a favour and look elsewhere. They’re not just careless — they’re exploitative and crooks. DO NOT RENT FROM THEM you will regret it .

Expérience fantastique: I was lucky enough to have Max Winters as my leasing agent. Max went above and beyond in helping me find and secure my beautiful new apartment. My experience was exceptional and this is customer service at it's best! Thank you again. Meghan

Expérience fantastique: We enjoy working with Devon Properties and their professional and dedicated team. I have the pleasure to work closely with property manager, Harman, as a property services company. I'm impressed at his approach to quick problem-solving while considering the community in the buildings and the owners. He is always available to support us as well, as a vendor.

Expérience négative: I've been really disappointed with the management at Devon Property. There are clear issues with communication, responsiveness, and overall handling, which have negatively impacted our experience. As renters, we expect professionalism, timely solutions, and respect; unfortunately, all of these have been lacking. I'm looking forward to the day I no longer have to rent from Devon Properties.

Expérience négative: Having read all the reviews I wouldn’t be shocked if the 5 star ratings are faked or paid for. Devon properties has recently purchased the building I live in. Previous owners were great! Communication was amazing and when there was an issue is was addressed next day. Devon Properties has been a terrible company to rent from. Concerns are never addressed but they will argue with you until you just want to give up. (I refuse to) Very unprofessional. Do yourself a favour and look for a different property management company.

Expérience fantastique: I had the absolute pleasure of working with Jacob from Devon Properties, and I can honestly say that he is an exceptional professional. From the very first moment, his friendly and approachable demeanor made me feel at ease, especially as a parent with young children in tow. Jacob was incredibly patient and kind to my child, which completely alleviated any concerns I had about the property viewing process. What impressed me the most was his efficiency. The process was incredibly fast and seamless, which made the typically stressful task of finding a home an enjoyable experience. Jacob’s expertise, attention to detail, and impeccable professionalism were evident throughout the entire process. He was well-prepared, and genuinely cared about my needs. His cleanliness, thoughtfulness, and ability to go above and beyond were truly remarkable. I am deeply grateful for Jacob’s support, and I wouldn’t hesitate for a second to recommend him to anyone looking for a trustworthy and dedicated real estate professional. When the time comes to move again, I will certainly be reaching out to him. Thank you, Jacob!

Expérience négative: Showering this morning and the water suddenly went off. Called my building manager, he told me to call the office. Called the office, they said they had no idea. Talked to the property manager, he said “my bad”, he forgot to tell us the water was getting shut off. No way to flush my toilet or finish showering and I had absolutely no notice. The property manager told me he would arrange to get me a bucket of water to flush my toilet, but this was never delivered. EDITED TO ADD: I emailed them as they requested. It’s been a week, no one has replied to me. Great to add insult to injury.

Expérience négative: I was offered a gift card TWICE as a bribe in the time I’ve lived in my building in exchange for a 5-star review. I said no because the property management has been garbage, with slow responses to major repairs, constant building issues that go unchecked for weeks, and the staff turnover has been out of control.

Expérience négative: I live at the gorge building in Victoria, the buildings nice however my building manager never responds to my emails and rent costs an arm and a leg, parking is also 125$ for ONE spot which I think is kind of ridiculous. I wasn’t aware that it wasn’t included in my rent and so they took the liberty of adding late fees. I also had to switch which account rent came out of and not realizing I couldn’t pay out of that account was giving MORE LATE FEES. I am a student and i understand that life is expensive however I am a good quite clean tenant and it feels like Devon properties doesn’t care about its tenants. When honest mistakes are made like not paying for parking because you were unaware of the extra fees until you received a ledger 6 months later and there is over 100$ in late fees it really makes you realize that they are just a big corporation. Not to mention when I reached out to my building manager multiple times she simply did not respond. I realize I should have read my tenant agreement more thoroughly and i accept responsibility on that front. I have payed back all of my debt however in the future they should take into account individuals circumstance and have some leniency. I am a young adult trying to figure out how to do life and would appreciate some patience.