Valiant Group of Companies Limited

The "harsh" chemicals are routine cleaning agents, widely available in any department store. Following up on your complaints, numerous municipal law enforcement officers as well as Animal Services visited the building, and not one of them agreed that your complaints are valid, or that there is any danger to you or your pet.

Thank you so much for your comment! Indeed she is, and we truly appreciate you taking the time to post this comment!

Thank you so much for your comment! Yes, Monique is a very important part of our team, and we appreciate all her efforts!

Thank you so much for your comment! Very much appreciated! Holly is one of our best employees, and we simply cherish her!

Hello Samantha. Some of the neighbours you greet each day, and share your home with, are hard working people earning minimum wage. Some of them work multiple minimum wage jobs in order to feed their families and pay their rent. Utilizing minimum wage as a tool to disrespect another person, is cognisant of the lack of depth in your character. Perhaps it is time to raise the bar from this shallow level. In the event your requests were not granted by the property manager, there are much more productive channels to pursue than the one you chose. Please feel free to contact our head office at any time.

Hello Tammy. Thank you for your feedback. We apologize for not being able to accomodate your request. We need to keep every tenant's safety and well being in mind, even if that means saying no to individual requests. As for the tenant committee. A hand-written scrap of paper was delivered to tenants in your building, indicating a date/time for a meeting to discuss forming a tenant association, for anyone who was unhappy with management. Valiant received dozens of calls from tenants asking if this note was sent by the landlord. We confirmed that it was not. In an effort to assist our tenants, we posted notices in the building, offering up our recreation room for this meeting. We also purchased coffee, tea and snacks. There are over 250 people residing in your building. The turnout yielded less than 10 people, most of whom returned home after finding out that the meeting was organized by 2 ladies, who were upset about a staffing matter.

Hello Naveen. Thank you for your feedback. Unfortunately, you did not provide enough information, so that your comment can be adequately addressed. Perhaps if you contacted head office and offered the full story, we would be able to assist you. I am fairly certain, that random people reading this comment will not be able to provide any type of service to you, which may lead to resolving this matter.

Hello I am Noni. Thank you for your comment. The intercom was disconnected by Bell, while doing work in the area. We had to wait for several days for Bell to service several of our buildings, including yours. We posted notices to tenants in order to advise them of what happened. To answer your question though - no, a locksmith is not difficult to get. We have one on staff. The building is clean, damage free, and well managed.

Hello Sammy Lynn. Thank you for your feedback. We agree. This employee was not a good fit. Unfortunately, it is hard to tell from a couple of short interviews. She has been replaced.
We apologize for the inconvenience.

We are experiencing severe staff shortages, and the manager is juggling three positions at once. This building has several hundred tenants. Although it took some time, for which we apologized repeatedly, you were provided with a detailed explanation of your balance, as requested. No one that you have dealt with has been rude to you. You were asked to be a little patient, which you interpreted as not being important.

Thank you for your post. We were not aware that Oshawa is experiencing a downfall due to our actions. We also checked our records carefully, and we have not been advised of any tenant applications filed at the LTB siting screwing over tenants and being greedy. If there is an actual issue that you would like to discuss, please do not hesitate to contact us.

Thank you for taking the time to post this comment. All of us here at Valiant truly appreciate it.

Thank you for taking the time to post this comment. All of us here at Valiant truly appreciate it.

Thank you very much for your post. We very much appreciate it!

Thank you for your review.
Yes, we had some issues with the elevators lately, and we have posted notices in the building to keep tenants updated. Due to the pandemic, parts arriving from the US were delayed, in some cases by several months.
There is absolutely nothing that we could do about this situation. We are happy to announce that all 3 are in working condition at this time.
As a side note, it seems that you may have accidentally borrowed some mats from 177 Nonquon Road, Oshawa.
We would like to take this opportunity to thank you for returning them.

Thank you for taking the time to post your comments. All of us here at Valiant, appreciate it very much!

Thank you for your post.  You are correct.  During this unprecedented, extremely stressful and traumatic time, we made a mistake.  We admit it.  We apologized to you immediately upon discovering the mistake.  We explained exactly what happened (which was entering the incorrect vacate date).  Then apologized again.

Our manager supervised this entire situation personally, from start to finish.

Your decades old, worn, half-broken kitchen supplies were replaced with brand new items.

We gave you gift certificates to purchase brand new shoes, in place of shoes that were not in good enough condition to donate.

We gave you a gift certificate to purchase brand new coats.

We purchased brand new tanks for your shrimp.

Please do not regret that you did not go to the police – we did not steal your belongings.

We thought you left these items behind, because you moved your valuable belongings out way earlier then your actual vacate date.  Although the live animals – the shrimp – were left behind for days without anyone checking on them.

Not only did we not fight you every step of the way, we asked you to prepare your own list of what was discarded, and approve everything prior to us purchasing the items.

We then asked if you were completely satisfied with everything we purchased, the refund you received for the rent, and the gift certificates you were given.

The final document was executed only once we received your approval – in writing.

As for the burners not working on your stove.  There are no work order requests in your file regarding your stove.  Not a single one.  We do not live with you.  We cannot know that your stove isn’t working properly unless you advise us.

This situation was our fault.  No question – but we did everything in our power to make it right.

Thank you for taking the time to post this comment. All of us here at Valiant truly appreciate it.

Thank you for taking the time to post this comment. All of us here at Valiant truly appreciate it.

Thank you for taking the time to post this comment. All of us here at Valiant truly appreciate it.

Thank you for your post.
To clarify, you gave us 1 star because you are not a fan of a particular spice.
I work in this building every day, full time, Monday to Friday.
I share the building with tenants and their families. Yes, they cook. Yes, spices are being used as part of their meal prep.
It is by no means overbearing.
This building is home to several hundred people. Yes, you will hear regular, day to day noises. Again, nothing overbearing.
We currently have 0% vacancy. There are 245 units in this building. It is safe to say, this wouldn’t be the case if the building was a dump, inside or out.

Thank you for taking the time to post this comment. All of us here at Valiant truly appreciate it.

Hi Dawn,
Thank you very much for taking the time to post a review. We are happy to hear Ida was able to provide you with everything you needed.
Sincerely,
VRPL

Hi Holly,

Thank you for you review. We are always available for tenants and can arrange a meeting to further discuss the issue. Please contact Andrea directly to discuss so we can make this situation right.

Thank you,
VRPL

Hi Doris,

Thank you very much for taking the time to review VRPL. We will be sure to pass along your review to the staff for a job well done.

Sincerely,
VRPL

Warren,
Thank you for taking the time to review us and for choosing VRPL.

We are sorry that you did not have a pleasant experience with us. We pride ourselves on excellent customer service. Our records do not indicate any correspondence from you regarding dissatisfaction during your tenancy. Unfortunately, this means we missed our opportunity to make things right.
Wishing you all the best! - Valiant Rental Properties Limited

Hi Clark,
Thank you for taking the time to review us. We are sorry that you did not have a pleasant experience. To better understand the review we have received could you please email [email protected] with how we can serve you better.
Sincerely,
Valiant Rental Properties Limited

Hi Sarne,
Thank you for sharing your thoughts. We would like to hear a bit more about your feedback - please email [email protected] with how we can serve you better.

Thank you for your feedback.
Our company has been in business since 1922. Our owners make significant annual contributions to local organizations, such as Lakeridge Health, Public Libraries and UOIT.
We would have absolutely no reason to ban an event without cause, especially when some of the proceeds are donated to charity.
We own and manage several centres, all of which are being utilized by organizations such as Girl Guides, Cadets, children’s sport teams, The Salvation Army, etc.
The truthful version of this story is that the organizers of the Classic Car Show refused to submit their insurance documents and set up the cars in a mutually agreeable area.
We did not ban them from our property until they physically threatened our employees.
There are procedures to be followed on any private property, especially when the owners give approval to the organizers to utilize it at no cost.
As a side note, they were forced to provide the appropriate insurance documentation to Canadian Tire when they relocated to that property.
Sincerely,
VRPL

Thank you for your feedback.
Our company has been in business since 1922. Our owners make significant annual contributions to local organizations, such as Lakeridge Health, Public Libraries and UOIT.
We would have absolutely no reason to ban an event without cause, especially when some of the proceeds are donated to charity.
We own and manage several centres, all of which are being utilized by organizations such as Girl Guides, Cadets, children’s sport teams, The Salvation Army, etc.
The truthful version of this story is that the organizers of the Classic Car Show refused to submit their insurance documents and set up the cars in a mutually agreeable area.
We did not ban them from our property until they physically threatened our employees.
There are procedures to be followed on any private property, especially when the owners give approval to the organizers to utilize it at no cost.
As a side note, they were forced to provide the appropriate insurance documentation to Canadian Tire when they relocated to that property.
Sincerely,
VRPL

Thank you for your feedback.
Our company has been in business since 1922. Our owners make significant annual contributions to local organizations, such as Lakeridge Health, Public Libraries and UOIT.
We would have absolutely no reason to ban an event without cause, especially when some of the proceeds are donated to charity.
We own and manage several centres, all of which are being utilized by organizations such as Girl Guides, Cadets, children’s sport teams, The Salvation Army, etc.
The truthful version of this story is that the organizers of the Classic Car Show refused to submit their insurance documents and set up the cars in a mutually agreeable area.
We did not ban them from our property until they physically threatened our employees.
There are procedures to be followed on any private property, especially when the owners give approval to the organizers to utilize it at no cost.
As a side note, they were forced to provide the appropriate insurance documentation to Canadian Tire when they relocated to that property.
Sincerely,
VRPL

Thank you for your feedback.
Our company has been in business since 1922. Our owners make significant annual contributions to local organizations, such as Lakeridge Health, Public Libraries and UOIT.
We would have absolutely no reason to ban an event without cause, especially when some of the proceeds are donated to charity.
We own and manage several centres, all of which are being utilized by organizations such as Girl Guides, Cadets, children’s sport teams, The Salvation Army, etc.
The truthful version of this story is that the organizers of the Classic Car Show refused to submit their insurance documents and set up the cars in a mutually agreeable area.
We did not ban them from our property until they physically threatened our employees.
There are procedures to be followed on any private property, especially when the owners give approval to the organizers to utilize it at no cost.
As a side note, they were forced to provide the appropriate insurance documentation to Canadian Tire when they relocated to that property.
Sincerely,
VRPL

Thank you for your feedback.
Our company has been in business since 1922. Our owners make significant annual contributions to local organizations, such as Lakeridge Health, Public Libraries and UOIT.
We would have absolutely no reason to ban an event without cause, especially when some of the proceeds are donated to charity.
We own and manage several centres, all of which are being utilized by organizations such as Girl Guides, Cadets, children’s sport teams, The Salvation Army, etc.
The truthful version of this story is that the organizers of the Classic Car Show refused to submit their insurance documents and set up the cars in a mutually agreeable area.
We did not ban them from our property until they physically threatened our employees.
There are procedures to be followed on any private property, especially when the owners give approval to the organizers to utilize it at no cost.
As a side note, they were forced to provide the appropriate insurance documentation to Canadian Tire when they relocated to that property.
Sincerely,
VRPL

David,
Thank you for taking the time to review VRPL. To help us achieved more than "okay" could you e-mail [email protected] with how to serve you better.
Sincerely,
VRPL

Mirjam,
Thank you for taking the time to review us and for choosing VRPL!

Thank you for your response Ms. Bower.
Yes, we do take the necessary time to properly assess applicants – if they have rental history with us, their performance with respect to payment is also taken into consideration.
Yes, we also ask for several documents – which we believe is what you mean by “nit-picky”.
We apologize that you did not feel that applying for an apartment was as easy and as simple as applying for a storage unit.
We believe that you will agree with us when we say that the stakes are much higher when handling something as important as someone’s future home.
Sincerely,
VRPL

Thank you for your feedback.
Our offices are open 8:30am to 4:30pm. We employ a full time receptionist during regular business hours and we have an answering machine for the main office line.
The rental office stays open until 9:00pm. We have two full time agents on duty from 9:00am to 9:00pm, they carry a cell phone when they are out of the office to show units and the rental office phone has an answering machine.
The Superintendents’ cell phone is answered 24/7, 365 days per year.
You did not mention in your post which of these numbers you were calling and whether or not you left a message.
After calling for an entire week without speaking to any of the over dozen employees assigned to answering these phones, did you maybe send an e-mail to us?
We would be happy to investigate what could have happened if you provide us with more information.
Sincerely,
VRPL

Thank you for your feedback.
There are two reasons for us requesting the number of documents we do and spending extra time thoroughly reviewing applicants.
One, we owe it to our existing tenants.
Two, we want the applicants to be comfortable with their new venture, both financially and logically.

Thank you for your feedback. Lease agreements are legal documents and can not be treated as irrelevant. If you would like to provide further information about the event which prompted you to write this review. Please contact us at [email protected]

Thank you for your feedback Mr. Belej. Ida Colbary has been with this company for over 25 years. Although we are surprised to hear that you did not find your interaction with her beneficial, we apologize none the less. There are many variables taken into consideration when we assess applicants. Income is only one of those variables – it is important, but it does not on its own serve as a deciding factor.
There are two reasons for us requesting the number of documents we do and spending extra time thoroughly reviewing applicants.
One, we owe it to our existing tenants.
Two, we want the applicants to be comfortable with their new venture, both financially and logically.
Please be assured that we are protected by the latest and most advanced anti-virus and data/internet protection systems.
Sincerely,
VRPL

Patricia,
Thank you for taking the time to review us and for choosing VRPL.

Todd,
Thank you for taking the time to review us and for choosing VRPL.

Thank you for your comments Robin. Unfortunately, our company – as well as all other Landlords managing rental units – struggle from time to time with this issue.
The Residential Tenancies Act and the Human Rights Code clash when it comes to the matter of smoking. Both smokers and non-smokers have certain rights. Both government agencies are designed to protect people’s rights. We cannot prevent tenants from smoking in their homes. Regrettably, their neighbours who do not smoke are negatively impacted. Once we receive complaints from tenants whose neighbours smoke, we do take these cases to the Tribunal. The decision however, is up to them. We cannot overrule them.
Hopefully you have found a newly constructed building which owners/Landlords can designate as non-smoking. Older buildings are not awarded with this opportunity.
Sincerely,
VRPL

Thank you for your comments Mr. Callaghan. Our records indicate that you have deposited the refund cheque provided to you for the difference in the size of the unit you were renting.
Regrettably, we cannot elaborate on the reasons for terminating your tenancy, as it would violate our confidentiality policy.
Sincerely,
VRPL

We appreciate your comments Ms. Gummerson. Your family member viewed the unit prior to accepting it. As you may be aware, once a tenant obtains possession of his/her apartment, the Landlord has no legal right to enter. This means, if your family member does not report the problems, we cannot make the necessary repairs. We cannot fix problems we do not know about. We have sent the superintendent to take a look at the stairs you mentioned. If required, repairs will be made forthwith.
Sincerely,
VRPL