Greater Vancouver Tenant & Property Management Ltd.
Information about Greater Vancouver Tenant & Property Management Ltd.
Opening hours
- sunday: (closed)
- monday: 9h-17h
- tuesday: 9h-17h
- wednesday: 9h-17h
- thursday: 9h-17h
- friday: 9h-17h
- saturday: (closed)
Greater Vancouver Tenant & Property Management Ltd. is a full-service rental and property management company serving Vancouver, North Vancouver, West Vancouver, East Vancouver, and Richmond. Our experienced team handles every aspect of renting and property management, from marketing and tenant screening to rent collection and maintenance. We provide landlords with peace of mind through clear communication, regular financial reporting, routine inspections, and 24/7 emergency support. Our proven results, including a 99%+ rent collection rate, speak for themselves. As a leading rental management company, we are the property management Vancouver trusts for stress-free rentals.
Greater Vancouver Tenant & Property Management Ltd.: Reviews
2 weeks ago Fantastic experience: Patricia is friendly, helpful, and highly professional. We’ve seen multiple units with different agents, and she was the only one who wore a company name badge, something that really stood out. She came well prepared and showed genuine care during the viewing, unlike some agents who seemed less engaged.
2 weeks ago Fantastic experience: Patricia was very helpful and honest. I wouldn't hesitate to work with her again.
2 weeks ago Fantastic experience: The showings are done by knowledgeable professionals, who are very kind, patient and helpful. Definitely recommend!
3 weeks ago Fantastic experience: Devin helped me tour the suite, being friendly and pointing out all the amenities in the apartment.
4 weeks ago Fantastic experience: Everything was perfect.
1 month ago Fantastic experience: I would like to thank Davin for the viewing. He was very professional, well-prepared, and respectful throughout the entire process. He answered all our questions clearly and made the experience smooth and comfortable. Davin’s work exceeded all my expectations, and I truly appreciate his professionalism and support. Thank you again.
1 month ago Negative experience: Terrible management company; I would genuinely never consider a place managed by this team again. They lead you on to believe you’ve gotten the place by taking all your info and tell you the next step is signing the lease, then at the last minute say it’s gone to someone else. Save yourself the time and don’t bother with these people.
1 month ago Fantastic experience: Great team. On time, polite, friendly. 10/10.
Thanks Mark! Glad to hear you enjoyed your showing. Best of luck with the search
- The Rental Team, Greater Vancouver Tenant & Property Management Ltd.
https://gvantpm.com/property/
1 month ago Fantastic experience: It was a brief 10-minute visit, but the staff were very friendly and did a great job explaining everything and answering my questions, making it a pleasant showing experience.
Thanks for the comments and rating KM! We've passed your comments onto the team, much appreciated
- The Rental Team, Greater Vancouver Tenant & Property Management Ltd.
https://gvantpm.com/property/
1 month ago Negative experience: Great experience overall! Very professional, responsive, and helpful throughout the process.
We're really glad to hear this Riahi. We will be sure to share your review and rating with the team!
- The Rental Team, Greater Vancouver Tenant & Property Management Ltd.
https://gvantpm.com/property/
1 month ago Fantastic experience: Property manager was very nice and so professional!
Thanks Mia! Really glad to hear you had a good experience.
- The Rental Team, Greater Vancouver Tenant & Property Management Ltd.
https://gvantpm.com/homeowner-landlord-services/
1 month ago Fantastic experience: Good service. They were polite and helpful during the showing process. Thank you.
So great to hear Yoni. We really appreciate you sharing your comments with us.
- The Rental Team, Greater Vancouver Tenant & Property Management Ltd.
https://gvantpm.com/property/
1 month ago Fantastic experience: I had a lot of questions and concerns about water damage in my unit, and Keaton was incredibly helpful! He took the time to explain things clearly, offered insights I hadn’t even considered, and brought a level of clarity that really helped me feel more confident about navigating the situation:)
Glad to hear Keaton was able to help you out Marja. Best of luck with the water damage and don't hesitate to reach out if you have more questions.
- The Rental Team, Greater Vancouver Tenant & Property Management Ltd.
https://gvantpm.com/homeowner-landlord-services/
1 month ago Fantastic experience: They where very nice and accommodating, thank you :)
Great to hear Ana! We'll be sure to share this with the team
- The Rental Team, Greater Vancouver Tenant & Property Management Ltd.
https://gvantpm.com/property/
1 month ago Fantastic experience: Good service and reliable
Thanks for the comments and stars Arash, much appreciated!
- The Rental Team, Greater Vancouver Tenant & Property Management Ltd.
https://gvantpm.com/homeowner-landlord-services/
2 months ago Fantastic experience: Great customer care
Thanks for the 5/5 Anuar! The team will be happy to hear about your positive feedback with the showing and application process.
- The Rental Team, Greater Vancouver Tenant & Property Management Ltd.
https://gvantpm.com/property/
2 months ago Negative experience: Very unresponsive. Even other reviewers have mentioned the same issue. Although our income was more than three times the rent and clearly met the requirements, they declined us due to a long-term student loan. I explained everything clearly and also offered to pay 3months upfront but NO SURPRISE,No response AGAIN!
Thank you for taking the time to review and comment on our screening process.
We have reviewed your file to ensure our screening process was followed as communicated and its clear that the process was followed correctly.
We spend significant effort communicating the requirements and providing additional options for qualification, but we will not put a tenant in a home that they cannot afford.
If we are unable to find an applicant who can afford the home, the rent is reduced after consultation with our client.
More information on our screening process here: https://gvantpm.com/how-do-i-screen-a-tenant-in-bc/
We wish you all the best in your search and upcoming move!
- The Rental Team, Greater Vancouver Tenant & Property Management Ltd.
https://gvantpm.com/property/
3 months ago Fantastic experience: Keaton has expert-level knowledge about the property management side of the real estate market.
Thanks for the rating and comments David. We are glad Keaton was able to assist you with your inquiries about your property. All the best with your plans and don't hesitate to reach out again in the future if needed.
- The Rental Team, Greater Vancouver Tenant & Property Management Ltd.
https://gvantpm.com/homeowner-landlord-services/
3 months ago Fantastic experience: We had the opportunity to view the apartment on Saturday with Maria, and the entire experience was outstanding. She was courteous, well-prepared, and extremely helpful throughout the visit. Maria provided clear and transparent information, while also giving us ample time to look around and get a true feel for the space. She addressed all of our questions with patience and professionalism, which made the viewing both comfortable and informative. The apartment was presented beautifully, and the overall process felt smooth and well managed. Thank you, Maria, for such a pleasant and well-organized viewing experience.
The team was very happy to hear about your showing experience with Maria. We are so glad that you had a good experience, and we look forward to seeing your application come through so we can continue working with you.
- The Rental Team, Greater Vancouver Tenant & Property Management Ltd.
https://gvantpm.com/property/
3 months ago Negative experience: We have been living in a unit in Beach Avenue managed by this company since 2023, and unfortunately, our experience has been extremely disappointing. The level of professionalism in responding to emails and handling maintenance issues is shockingly poor. We have submitted several maintenance requests so far, and all of them were handled very badly. At one point, our refrigerator was broken and leaking water for months. We had to manually empty the water every day, and some of our food was spoiled as a result. At the same time, our washer and dryer were also malfunctioning. The dryer was damaging our clothes, and we reported this issue as well. However, getting approval quotes and arranging for replacements took months. The entire replacement process was unreasonably slow and frustrating. Eventually, I was forced to purchase a refrigerator myself because the replacement process took so long. During this period, our emails were often ignored, and getting approval quotes and permission to proceed took far too long. This was completely unprofessional. We also requested to replace the flooring in our unit and even offered to pay 50% of the cost ourselves. We found our own contractor because the ones they suggested quoted prices that were more than double the reasonable market rate. Despite the fact that we handled most of the coordination, they delayed the permit application for months. Poor communication between the owner and management caused even more unnecessary delays. Most recently, a staff member who inspected our unit personally saw a water leak and submitted a maintenance request on our behalf. After more than a month of follow-up, the head of maintenance responded by saying that the leak was ‘incredibly minor.’ This is unacceptable. As tenants who live in the unit, our concerns should be taken seriously. Overall, communication with this company is extremely difficult. Emails receive automatic replies, phone calls are rarely answered, and reaching anyone is very challenging. We strongly do NOT recommend any building managed by this company. Our experience has been frustrating, stressful, and disappointing from start to finish.
Ali,
Thanks for taking the time to outline your experience as a tenant with us.
We’re sorry to hear that you feel this way.
We’ve reviewed the maintenance history for your unit and can confirm that the requests referenced in your review were addressed, including the replacement of appliances and follow-up inspections. In several cases the timing was dependent on owner approvals, contractor scheduling, and permitting requirements, which can unfortunately extend timelines beyond what anyone would prefer, especially when wanting to replace the flooring in an occupied unit at your request.
Regarding the recent leak mentioned, our maintenance team inspected the issue and confirmed it was minor and does not require repair at this time. If conditions change, please advise our office.
We also want to note that despite the concerns described here, you recently chose to renew your lease with us in a very soft rental market.
Our team manages hundreds of homes and we work hard to address maintenance requests as promptly and professionally as possible. If there are any outstanding issues you’d still like us to review, please contact our office directly and we will be happy to assist.
- The Rental Team, Greater Vancouver Tenant & Property Management Ltd.
https://gvantpm.com/homeowner-landlord-services/
3 months ago Positive experience: *Adjusted to 3 star after owner reached out* Just a poor experience as someone trying to rent. Super bad communication, very low level of urgency. They told us our application was "pre approved" . We do a final walkthrough, and on the way out they showed another viewing to another party. The next day they say the other application has been prioritized over us. Took them *two full weeks to review* the other application, other places are under 24 hours (what a joke). Then they texted me saying our offer is approved and the other backed out. I missed that text, texted them yesterday seeing if we can proceed (I dont even want to anymore, just seeing how poor their operations are) .. and 24 hours still no reply , cant get ahold of them by phone. No call for approval? No email? Do you really want to earn someones business? We were evicted and needed reply times + approvals .. seen similar reviews from tenants - avoid them at all costs Please step up your operations
Michael,
Thanks for your response over email.
First and foremost, thank you for taking the time to provide your feedback. I also want to sincerely apologize for the frustration you experienced. My goal in writing is simply to offer clarity, acknowledge where we fell short, and thank you for bringing this to our attention. To be clear, we are not asking you to change your review — we want our reviews to reflect honest experiences so we can continue improving our processes.
I have reviewed your email and text message history with our team, and you are absolutely correct: your experience was not enjoyable, and it was not acceptable.
While we operate at the direction of our property owners, we take pride in strong communication, clear processes, and moving applications forward efficiently. In your case, two key factors contributed to the outcome:
1. Our client instructed us to continue working with a primary applicant before proceeding to the next application.
2. You did not receive timely updates, due in part to staff holidays and reduced availability.
We take reports like yours seriously, and we view them as an opportunity to improve. As a result, we have permanently added additional support to our leasing team to ensure better coverage during periods of high volume, vacations, and holidays.
Thank you again and thanks for your response.
- The Rental Team, Greater Vancouver Tenant & Property Management Ltd.
https://gvantpm.com/homeowner-landlord-services/
3 months ago Fantastic experience: Great showing and people at an equally warm house.
Thanks for the stars and kind words Callum, much appreciated!
- The Rental Team, Greater Vancouver Tenant & Property Management Ltd.
https://gvantpm.com/property/
3 months ago Fantastic experience: Great people, responsive and an amazing attention!
Thanks so much Luis, we really appreciate the stars and feedback
We share these reviews with our team on a weekly basis, and they were happy to see you pop up in our review channel.
- The Rental Team, Greater Vancouver Tenant & Property Management Ltd.
https://gvantpm.com/property/
4 months ago Negative experience: Taking too long time to give responses
Thanks for taking a moment to leave a rating and comments about our application process Naresh.
I can see from our system that an application was submitted on Jan 12 from your co-applicant and they received an instant response connecting them to our leasing team. They were already in our system for another property so their application was expedited for review to our landlord client. The landlord confirmed to put the application into a backup position as another application had an earlier start date.
A couple days later your applicant informed us they had rented another home and following that we confirmed we had rented the home you were interested in.
Throughout the communication process we can see that responses were either instant, within minutes, or the next business day depending on timing of communications.
If there is any further feedback you wish to provide--anything we are missing on our end, it would be much appreciated so we can continue to improve our processes to the benefit of potential tenants and our landlord clients.
Please update your review with further feedback or contact our managing broker directly:
Keaton Bessey
Greater Vancouver Tenant & Property
Management Ltd.
(604) 398-4047 ext. 2 | [email protected] | www.gvantpm.com
- The Rental Team, Greater Vancouver Tenant & Property Management Ltd.
https://gvantpm.com/property/
4 months ago Fantastic experience: As tenants in Vancouver, we have had a great expierence with this company thus far. The showing, and application process is streamlined and makes our time easier when looking for a long term property in Vancouver.
Thanks so much Talia. We really love hearing about these experiences. The showing and application process can be very complex and stressful, so we put a ton of effort into being clear, quick, helpful, and caring. I am glad that came up for you!
- The Rental Team, Greater Vancouver Tenant & Property Management Ltd.
https://gvantpm.com/property/
4 months ago Fantastic experience: Very kind and helpful! Making the process easy and simple when looking at places!
Thank you Jessica! We'll be sure to share this with the team, they love hearing from people like you
- The Rental Team, Greater Vancouver Tenant & Property Management Ltd.
https://gvantpm.com/property/
4 months ago Fantastic experience: Fantastic viewing experience with Maria this week and a smooth application process. Screening call also was great as they answered any lingering questions we had!
Maria will be thrilled to hear about your review and comments Sarah. Thank you very much!
- The Rental Team, Greater Vancouver Tenant & Property Management Ltd.
https://gvantpm.com/property/
4 months ago Fantastic experience: Polite and on time personal. They quickly start working on our application while it was just before Christmas holidays. Hopefully, we can pass approval process that they do precisely. Any way, as a growing local company I will highly recommend them to landlords who needs excellent services.
Thanks for the rating and review Masood⭐️. We are glad to hear that the team was quick to assist even over the holiday season. Thank you for the support!
- The Rental Team, Greater Vancouver Tenant & Property Management Ltd.
https://gvantpm.com/property/
4 months ago Fantastic experience: ⭐⭐⭐⭐⭐ Excellent viewing experience We visited the apartment on Saturday, and Maria showed us around. The experience was excellent from start to finish. Maria was professional, knowledgeable, and very pleasant, giving us clear and honest information while allowing us the time and space to properly explore the apartment. She answered all our questions thoroughly and made the visit feel relaxed and well organized. The apartment itself was presented very well, and the overall experience left a very positive impression. Thank you, Maria, for a great viewing.
Great to hear about your experience with Maria . We share our reviews with the team during our weekly meetings and Maria will be very happy to hear how you felt following your showing.
- The Rental Team, Greater Vancouver Tenant & Property Management Ltd.
https://gvantpm.com/property/
4 months ago Fantastic experience: They were kind. I had her help me find an apartment. She gave me a very detailed explanation of the house. Thank you so much
Thank you for the kind words and 5 stars Chino
- The Rental Team, Greater Vancouver Tenant & Property Management Ltd.
https://gvantpm.com/property/
5 months ago Fantastic experience: Neha was very nice and informative when giving us the tour! Communication is consistent and professional!
Thanks Julia! Neha will be happy to hear the comments about your experience. The team works very hard on their communication and consistency so its always nice to hear it!
- The Rental Team, Greater Vancouver Tenant & Property Management Ltd.
https://gvantpm.com/property/
5 months ago Fantastic experience: great communication and follow up
Thanks RainCity! We cannot provide great service to our clients and tenants without the support of our great vendors!
- The Rental Team, Greater Vancouver Tenant & Property Management Ltd.
https://gvantpm.com/homeowner-landlord-services/
5 months ago Fantastic experience: We had a great experience with you. You explained everything so clearly and in depth. We also appreciate you taking the time to walk us through the features of the house and showing us how to use the website to find more homes, it was really helpful. Thank you again for showing us the property we’re considering renting.
Thanks for sharing your experience with us Archana. Our team puts a lot of effort into making the private showing, application, and move in process as smooth, helpful, and quick as possible while allowing you the time to ask questions as needed.
If you don't end up renting with us, we wish you all the best in your search
- The Rental Team, Greater Vancouver Tenant & Property Management Ltd.
https://gvantpm.com/homeowner-landlord-services/
5 months ago Fantastic experience: Professional services. Awesome
Love seeing those 5 stars YuSweZin ⭐️
- The Rental Team, Greater Vancouver Tenant & Property Management Ltd.
https://gvantpm.com/property/
6 months ago Fantastic experience: Great first meeting with Keaton. He is a wealth of information. I look forward to working with him.
Thanks so much Shari . We're glad to hear you enjoyed your conversation with Keaton. We look forward to hearing back!
- The Rental Team, Greater Vancouver Tenant & Property Management Ltd.
https://gvantpm.com/homeowner-landlord-services/
6 months ago Fantastic experience: Keaton and his team are top notch; fully delivered on what I needed. When I had some outstanding questions he quickly arranged a strategy call and shared important insights and broke down strategy. We'll be using them again and referring them to my network.
Thanks for the review and 5 stars Shaun. Always a pleasure helping you out with your rental!
- The Rental Team, Greater Vancouver Tenant & Property Management Ltd.
https://gvantpm.com/homeowner-landlord-services/
6 months ago Fantastic experience: Agent was on time and knowledgable about the unit. I did not apply so I can't speak to the application process but booking a viewing and seeing the rental was very straight forward and easy.
Thanks for sharing your experience with us Sarah. We're really glad to hear that we checked all the boxes on service. We wish you all the best in your search!
Checkout our other listings: https://gvantpm.com/property/
- The Rental Team, Greater Vancouver Tenant & Property Management Ltd.
7 months ago Fantastic experience: I went to the viewing with my child, and we both really liked the home. It’s very suitable for families with children, especially with the yard where kids can play safely. The layout is excellent, and the facilities are modern and well-maintained. We truly love this place.
Thanks for the stars and review Eliz. We're really glad you enjoyed your showing and the property.
- The Rental Team, Greater Vancouver Tenant & Property Management Ltd.
https://gvantpm.com/property/
7 months ago Fantastic experience: We hired them for placing a tenant. Right off the bat, they were incredibly professional, moved quickly, and provided me with all the details I needed to make decisions. Their free pricing estimate was fair. Their process is incredibly smooth from start to finish and we found tenants we are happy with. Keaton and Isabelle are extremely responsive. Highly recommend Greater Vancouver Tenant & Property Management!
Thanks for the rating and review Karthik! The team is really happy you had such a good experience. We are thankful for the business, and we wish you all the best with your new tenant!
- The Rental Team, Greater Vancouver Tenant & Property Management Ltd.
https://gvantpm.com/homeowner-landlord-services/
7 months ago Positive experience: This unit is really good and spacious but I feel the location is not safe to live on.
Thanks Amanat for sharing your experience. Our team has passed along the feedback to the owner.
We wish you all the best in your search!
- The Rental Team, Greater Vancouver Tenant & Property Management Ltd.
https://gvantpm.com/property/
7 months ago Fantastic experience: Taylyn was great & very accommodating during our showing.
Thanks Brendan!
We're glad you enjoyed your showing experience with Taylyn. We have passed along your kind words to her and the team.
- The Rental Team, Greater Vancouver Tenant & Property Management Ltd.
https://gvantpm.com/property/
7 months ago Fantastic experience: The Showing was amazing, Maria made everything pleased. She clarified all our doubts and answered all our questions. I totally recommend Greater Vancouver Tenant & Property Management LTD.
Thanks for the rating and review about your showing with Maria. We're glad you got the information you needed and we are grateful for the recommendation
- The Rental Team, Greater Vancouver Tenant & Property Management Ltd.
https://gvantpm.com/property/
7 months ago Fantastic experience: Showing experience was good. Team was on time and gave us all the information we needed to proceed forward
So glad to hear you had a good showing experience Vivek. The team works hard to deliver clear communication and an enjoying time!
- The Rental Team, Greater Vancouver Tenant & Property Management Ltd.
https://gvantpm.com/property/
8 months ago Fantastic experience: All went well, communication was smooth and to the point. Maria is a very pleasant viewing host.
Thank you Olena! Maria is very happy to hear from you and we're all glad you enjoyed your showing.
- The Rental Team, Greater Vancouver Tenant & Property Management Ltd.
https://gvantpm.com/property/
8 months ago Negative experience: Unresponsive. All I receive is text messages asking how the viewing went - still haven't seen it. Tried your agent number that is shown on ad - nothing Not impressed at all
Thanks for the comments and the review Angela. I am glad we were able to connect with you and resolve the communication issue.
Good to hear from you about the updates searching for a new home for your father. If you need any further information, please reach out to our Managing Broker directly:
Keaton Bessey
Greater Vancouver Tenant & Property
Management Ltd.
(604) 398-4047 ext. 2 | [email protected] | www.gvantpm.com
- The Rental Team, Greater Vancouver Tenant & Property Management Ltd.
https://gvantpm.com/property/
8 months ago Fantastic experience: Neha was very solicit and showed us everything, answered all questions and gave great instructions. They were also very responsive and the showing options (day and time) were just perfect for our needs!
Thanks for the comments and 5 stars Camila. We are glad you enjoyed your showing and Neha is very happy to hear from you!
- The Rental Team, Greater Vancouver Tenant & Property Management Ltd.
https://gvantpm.com/property/
9 months ago Fantastic experience: Keaton always makes himself available to address our concerns. He goes to great lengths explaining and answering all our questions. Keaton knowledge is unmatched in his profession. We have been asking Keaton for advice over ten years and he has never let us down. Thanks again for everything Keaton.
Great to see your name come up here Cindy. We really appreciate your business and support. The team loves dealing with you and we look forward to another 10 years!
- The Rental Team, Greater Vancouver Tenant & Property Management Ltd.
https://gvantpm.com/homeowner-landlord-services/
9 months ago Fantastic experience: Perfect
9 months ago Negative experience: The person showing us the unit was very kind and I appricate her honesty and ability to answer our questions... The unit itself is unfisnished and Definitely not move in ready. It has a cracked window and unusable balcony space, due to an ongoing atmrgument with STRTA... And the floor is unfinished its dry and splinters. The location is fine if you have a vehicle but the advertisement was deceptive. It makes the unit look larger then it really is. Personally not a home for me. Hope they get their stuff figured out.
Thanks for taking the time to leave your comments and a rating Kaleb.
Upon review of your comments with the team, we have the following responses:
- The cracked window is new from our involvement and the owner has been in touch with Strata to have it replaced as it is a hazard. This is underway but takes a few weeks for the measurements, ordering and scheduling.
- The balcony is unusable. The owner is not arguing with the Strata, but the building is reviewing engineering reports and coordinating with the developer/warranty on the safety of the balconies. The ad clearly states the balcony is not accessible, the booking page has you confirm that you understand it is not accessible and to not access it, and you checked that you understand this while you still attended the showing
- As for the flooring, there were no comments made during the showings or found in our property inspection, so we'll be taking a look again with our team. The property does have hardwood floors, they are not recently finished, but they are 10 years old and may be coming to the point where it needs a bit of maintenance in an area or two, but they are still great floors!
- As far as the ad being deceptive, the square footage is accurate per BC Assessment and the photos are not edited or taken with a lens in anyway to make the space larger than it is. Our photographers are specifically directed not to do that, and they do a great job of delivering accurate photos which look great, especially of this 928ft waterfront 2 bedroom apartment.
This unit has been rented since your showing to some happy and excited tenants. They are going to be compensated on a monthly basis for the loss of use of the balcony while the Strata plans to get any work done that would be required. While it is an awkward scenario with the balconies, we have worked with our client and been clear with all prospects to make sure the property is available to interested prospects, adjusted the rent and compensation accordingly, updated our lease to reflect these changes, and we look forward to moving in the new tenants to their new home!
If you have any further comments or feedback you wish to pass along, our managing broker would be happy to speak with you:
Keaton Bessey
Greater Vancouver Tenant & Property
Management Ltd.
(604) 398-4047 ext. 2 | [email protected] | www.gvantpm.com
- The Rental Team, Greater Vancouver Tenant & Property Management Ltd.
https://gvantpm.com/homeowner-landlord-services/
9 months ago Fantastic experience: The viewing process was straight forward and easy. At the day of the viewing, the agent arrived in time and thoroughly showed us the unit and answered all the questions.
Thanks for the review and 5 stars Johnny. We're glad you enjoyed your viewing with Davin. We'll be sure to acknowledge him at our next team meeting!
- The Rental Team, Greater Vancouver Tenant & Property Management Ltd.
https://gvantpm.com/property/
9 months ago Fantastic experience: The staff here have made this process very easy and efficient for my partner and I being first time renters. Their response time is very quick and they are very nice and thorough with applications which reduces our stress and helps to feel more secure in this decision:)
We are thrilled to hear you had a good application experience, especially considering you are first time renters. We will pass along your kind words to the team!
- The Rental Team, Greater Vancouver Tenant & Property Management Ltd.
https://gvantpm.com/property/
10 months ago Fantastic experience: The was very helpful with answers to all our concerns. Thank you for your patience and time.
10 months ago Negative experience: I have been a tenant with Greater Vancouver Tenant and Property Management for almost 6 months. When moving in there was a deficiency list we filled out that was supposed to be fixed before we moved in. The Strata rules in this building prevented them from these repairs before we could move in. We are still waiting for some of these repairs. At this point they are no longer answering out emails and it is very difficult to get ahold of anyone vie phone or in person. We are just a pay cheque to them and they do not care to resolve any issues we may have. BEWARE!!
Thanks for taking the time to leave a rating and review Jeff.
While you have been a tenant with us for nearly 6 months, and you're correct that Strata rules prevented us from completing some minor painting in the unit before you could move in, your final comments are quite unfair.
- There was an electrical diagnostic as you were concerned about your utility usage after explaining it was due to a sudden change in weather, this was confirmed no issue by a certified electrician and resolved--but we'll be checking in again on our next inspection to ensure there have been no further issues
- You had a small plumbing issue that was resolved with troubleshooting the same day (using a plunger)
- Painting 3 walls--delayed by the Strata--while at the same time weather stripping was applied to a window
While we definitely respond to emails--even from the most difficult of tenant relationships--we also apply responses in priority sequence. We are available 24/7/365 for emergencies, you receive an instant response when submitting a maintenance request, and all requests are troubleshot within 1-2 business days. I can see that even on Canada Day (today) we have 1 unanswered maintenance request which was submitted last night, and it's incredibly minor.
You are able to contact us via email (you will have at least 3 emails from our team members already), phone (all our team's direct phone and extensions are included in our email signatures), and if you feel the team is not assisting to resolve your issues, you can always escalate it to our managing broker.
Please feel free to reach out to him using the contact information below:
Keaton Bessey
Greater Vancouver Tenant & Property
Management Ltd.
(604) 398-4047 ext. 2 | [email protected] | www.gvantpm.com
- The Rental Team, Greater Vancouver Tenant & Property Management Ltd.
https://gvantpm.com/homeowner-landlord-services/
11 months ago Fantastic experience: The showing was on time. Professional done and carried out by Davis Josan. All my questions was answered satisfactorily. The unit looks like something I would be comfortable with
Awesome to hear Solomon. Davin is a great member of our team and he'll be happy to hear he nailed it again. We look forward to your application!
The Rental Team, Greater Vancouver Tenant & Property Management Ltd.
https://gvantpm.com/property/
11 months ago Fantastic experience: Very professional and quick responses. Cooperative staff and helpful for making the right decisions. It was a great experience.
Thanks for the rating and review Maina. The team will be thrilled to hear it!
The Rental Team, Greater Vancouver Tenant & Property Management Ltd.
https://gvantpm.com/homeowner-landlord-services/
11 months ago Fantastic experience: Excellent property management company. Very responsive and customer oriented.
11 months ago Fantastic experience: We had a great experience. The service was friendly and professional. They explained everything to us in detail and made sure we understood the whole process.
Thanks so much for the rating and review Luis! We are really happy to hear you had a good experience at your showing.
The Rental Team, Greater Vancouver Tenant & Property Management Ltd.
https://gvantpm.com/property/
11 months ago Fantastic experience: I am very impressed with the professionalism and efficiency from the team at Greater Vancouver Tenant & Property Management! Highly recommend working with this team.
Thanks for the kind words and 5 stars Brody! The team works hard to make things easy and make sure people are taken care of. We'll be sure to pass this along to the team, they really appreciate it!
- The Rental Team, Greater Vancouver Tenant & Property Management Ltd.
https://gvantpm.com/homeowner-landlord-services/
1 year ago Fantastic experience: Amazing team to work with!
1 year ago Fantastic experience: Very responsive. I was able to easily schedule an appointment and the agent was friendly and greeted us at the viewing, showed us around the entire building, amenities, and the unit. Answered all our questions patiently. Great service.
So great to hear about your experience with our team Sai. We truly believe that a private scheduled showing is the best way to market rental property and it looks like you agree!
- The Rental Team, Greater Vancouver Tenant & Property Management Ltd.
Https://www.gvantpm.com/homes-for-rent
1 year ago Fantastic experience: There is no better way than to deal with a real person. Good luck to your company.
Thanks Pol for taking a moment to leave a review.
We pride ourselves on personal service at our showings, providing private showings to each prospective applicant, and our client consultations. Our team is very busy managing hundreds--sometimes thousands--of prospects at any given time, so hearing you had a good experience is great.
- The Rental Team, Greater Vancouver Tenant & Property Management Ltd.
https://gvantpm.com/homeowner-landlord-services/
1 year ago Positive experience: It is strange that after submitting the maintenace request, the page redirected me to this review page. It didn't even let me know if my maintenace request has been submitted successfully though. And they have not done anything to address the mainenace issue before wanting a review from me.
Thanks for your review and comments Jiyang. Once you've submitted the maintenance request and it takes you to this page, we have received the request. You also receive an email automatically letting you know it has been received, connecting you to our maintenance team, and letting you know next steps.
We can see that in your specific non-urgent submission on Saturday morning, there was no email. We have recently added an option to include more detail with this type of request, and we can see that the automatic email was not yet setup so you would not have received the email right away. We can however see that our maintenance team was in touch with you on the Monday with a resolution and our development team has fixed the email the issue since then as well.
Thank you so much for the message and feedback! We appreciate your support as one of our newest tenants.
- The Rental Team, Greater Vancouver Tenant & Property Management Ltd.
https://gvantpm.com/homeowner-landlord-services/
1 year ago Positive experience: Very easy to book an appointment and the representative was very friendly.
Great to hear our team was friendly and it was easy to book an appointment Bel. We will be sure to pass it on!
- The Rental Team, Greater Vancouver Tenant & Property Management Ltd.
Https://www.gvantpm.com/homes-for-rent
1 year ago Fantastic experience: Vey professional and courtesy
1 year ago Fantastic experience: Realtor was very efficient & professional! Text & calendar system also great.
1 year ago Positive experience: Friendly, prompt and informed on the main points. It’s our second viewing and the agent had a clear memory of all our asks from the first.
Great to hear the team is on it! Thanks for the review Ines
- The Rental Team, Greater Vancouver Tenant & Property Management Ltd.
https://www.gvantpm.com/property_management_fees_services
1 year ago Fantastic experience: Very nice and professional. Neha was really nice!
Neha IS really nice
Thanks for the 5 stars and we’ll pass along to Neha about your experience.
- The Rental Team, Greater Vancouver Tenant & Property Management Ltd.
Https://www.gvantpm.com/homes-for-rent
1 year ago Fantastic experience: Very professional and friendly
1 year ago Fantastic experience: Fantastic company does exactly what they say ! Highly recommend
Glad to hear our team sticks to their word Steve. Its great you've had a good experience with us. Thanks!
- The Rental Team, Greater Vancouver Tenant & Property Management Ltd.
https://www.gvantpm.com/property_management_fees_services
1 year ago Fantastic experience: ¡Excelente servicio! Greater Vancouver Tenant & Property Management Ltd. se destaca por su profesionalismo y atención al cliente. Su equipo es muy eficiente, siempre dispuesto a resolver dudas y brindar soluciones rápidas. Se nota que tienen experiencia en la administración de propiedades y se preocupan tanto por los propietarios como por los inquilinos. Si buscas una empresa confiable para gestionar tu propiedad en Vancouver, definitivamente los recomiendo. ¡Gracias por su gran trabajo!
Greater Vancouver Tenant & Property Management Ltd. Also speaks Spanish!
¡Muchas gracias, Javier!
Nos alegra mucho saber que tu experiencia con Greater Vancouver Tenant & Property Management Ltd. ha sido tan positiva. Nuestro equipo trabaja con mucha dedicación para ofrecer un servicio profesional y eficiente, y comentarios como el tuyo nos motivan a seguir mejorando cada día. Trasladaremos a todo el equipo tus amables palabras ya que todos agradecemos enormemente el reconocimiento.
¡Estamos aquí para ayudarte siempre que lo necesites!
- The Rental Team, Greater Vancouver Tenant & Property Management Ltd.
https://www.gvantpm.com/property_management_fees_services
1 year ago Positive experience: The person who guided our viewing of the property was very nice, but I felt as though many of the questions we had went unanswered.
Thanks for the rating and the feedback Sam.
We have addressed this with our team and unfortunately during the showing day, there was a change in the relationship with our client, so answers were limited. An unfortunate and rare occurrence, but we're glad to know it was a one off situation, and not the performance of the showing specialist on site. Good luck with your search!
- The Rental Team, Greater Vancouver Tenant & Property Management Ltd.
https://www.gvantpm.com/homes-for-rent
1 year ago Fantastic experience: The guy who helped us was super friendly, he explained things to us and gave us a good tour, a 10 for him
1 year ago Fantastic experience: So helpful and accommodating, Tanya made sure I knew where everything was and al the keys it was probably the most seamless easy move I have ever done. Highly recommend
Amazing to hear about your experience with Tanya. The move in is supposed to be exciting, but can also be quite stressful. We know how much effort Tanya puts in to make sure our tenants moves are as smooth as possible. It also helps when we have great tenants like you who are organized, timely, and great to deal with. Congrats on your new place!
- The Rental Team, Greater Vancouver Tenant & Property Management Ltd.
https://www.gvantpm.com/homes-for-rent
1 year ago Fantastic experience: I really like this real estate company. They treated us very well, and I will definitely rent an apartment from them.
1 year ago Fantastic experience: Professional and responsive.
Glad to hear the team is on top of it. Thanks Alissa!
- The Rental Team, Greater Vancouver Tenant & Property Management Ltd.
https://www.gvantpm.com/homes-for-rent
1 year ago Fantastic experience: Highly recommended! They were very friendly and are always open to answer customer concerns. Very good company!
Thanks so much Santiago! We are very glad to hear that you have a good experience dealing with our team
- The Rental Team, Greater Vancouver Tenant & Property Management Ltd.
https://www.gvantpm.com/property_management_fees_services
1 year ago Fantastic experience: Their support was outstanding, and they truly go above and beyond to help their clients. Their dedication and customer service are commendable. I highly recommend them to anyone looking for reliable and professional service. Keep up the great work!
We really appreciate the rating and comments Keyvan. So glad you had a good experience with us. Thats what we're here to do!
- The Rental Team, Greater Vancouver Tenant & Property Management Ltd.
https://www.gvantpm.com/homes-for-rent
1 year ago Fantastic experience: Had a great experience exploring potential units. The agent was knowledgeable and super helpful. It was really refreshing to have an appointment that was both confirmed and punctual, without feeling rushed.
Great to hear about your experience Saurabh. Our team is on site to make sure you have your questions answered. They are also not compensated by commission so they are not incentivised to breathe down your neck and push you to apply if you're not interested. We really appreciate the comments and rating!
- The Rental Team, Greater Vancouver Tenant & Property Management Ltd.
https://www.gvantpm.com/homes-for-rent
1 year ago Fantastic experience: Great experience viewing potential units. Agent was very knowledgeable and really helpful. Very refreshing to have an appointment that was confirmed and on time without feeling rushed through.
Really glad to hear about your experience Lisa. Our team puts a lot of effort, energy, and resources to ensure we are on time to all our showings across the entire metro region. The coordination is daunting, but we've got it dialed in so you can enjoy house hunting!
- The Rental Team, Greater Vancouver Tenant & Property Management Ltd.
https://www.gvantpm.com/homes-for-rent
1 year ago Fantastic experience: Very helpful and efficient company. Highly recommend Keaton !
Thanks so much Nargis! Don't hesitate to reach out as needed in the future.
- The Rental Team, Greater Vancouver Tenant & Property Management Ltd.
https://www.gvantpm.com/property_management_fees_services
1 year ago Fantastic experience: An amazing showing on Port Coquitlam
1 year ago Positive experience: They were kind and all the information was perfect
Glad to hear you had a good experience at your showing Juan. We will be sure to pass that on to the team!
- The Rental Team, Greater Vancouver Tenant & Property Management Ltd.
https://www.gvantpm.com/homes-for-rent
1 year ago Fantastic experience: Keaton was referred to me by an acquaintence. He was prompt and professional and extremely helpful as I considered rental options. He even stuck with me when it was apparent I would not need his help. He is definitely in the game to HELP people
Thanks for taking a moment to leave a rating and review Brad . We are here to help people. Business is not much fun unless you do! Thank you for the support!
- The Rental Team, Greater Vancouver Tenant & Property Management Ltd.
https://www.gvantpm.com/property_management_fees_services
1 year ago Fantastic experience: very satisfied
Glad to hear it Oualid!
- The Rental Team, Greater Vancouver Tenant & Property Management Ltd.
https://www.gvantpm.com/homes-for-rent
1 year ago Fantastic experience: We had a good experience with them two days ago, our agent was a man, unfortunatly, i forget exact his name (it was like David), he was a responsible person who support us, i appreciate his effort.
Thanks for your 5/5 and kind words about Davin, Ati.
- The Rental Team, Greater Vancouver Tenant & Property Management Ltd.
https://www.gvantpm.com/homes-for-rent
1 year ago Fantastic experience: Greater Van has been awesome to work with for the past 5 years. They manage the apartment we rent and have been nothing but helpful, professional, and easy to communicate with since day 1. Highly recommend!!
Thanks so much Dominique! We are really grateful to have great tenants like yourself to take care of our clients properties and report in issues when they come up. Proof that Tenants and Landlords are not always at arms against each other. Everyone needs somewhere to live that is well maintained and stress free!
- The Rental Team, Greater Vancouver Tenant & Property Management Ltd.
https://www.gvantpm.com/property_management_fees_services
1 year ago Positive experience: The place was ok. The person was kind and helpful.
Thanks for the review and stars Laine. Sorry the place did not live up to your expectations, but glad you were able to see it in person at a private showing so that you can determine that for yourself. The best of luck in your search!
- The Rental Team, Greater Vancouver Tenant & Property Management Ltd.
https://www.gvantpm.com/homes-for-rent
1 year ago Fantastic experience: Maria was very kind and attentive.
1 year ago Fantastic experience: I have been working with Keaton for more than a year. The team is very professional and attentive, at an affordable pricing. Highly suggested!
Thanks for the review and rating Menelaos. We're very happy to hear that you find the team attentive and professional. We work hard to deliver our services at an affordable rate. Your words are much appreciated!
- The Rental Team, Greater Vancouver Tenant & Property Management Ltd.
https://www.gvantpm.com/property_management_fees_services
1 year ago Negative experience: Worst property management company
Thanks for the rating here Ajay and the back and forth over email. I hope that helps you further understand that the items you have raised as frustrations are out of our control and we are working with the building--resorted to a Strata Council hearing, after repeated follow up--to help resolve the issue with the building wide intercom system, noise from the upstairs neighbours, and pest control investigation.
Thankfully it seems there is progress on everything except the intercom, but we will continue to push on the Strata to get their system online as it does not only affect you, but the rest of the building as well.
You have our managing broker's information for follow up if needed and we're working hard to get this final item resolved for you. If we managed the building, it would have been resolved already.
- The Rental Team, Greater Vancouver Tenant & Property Management Ltd.
https://www.gvantpm.com/property_management_fees_services
1 year ago Fantastic experience: service is excellent
Thanks so much Yuzheng! Much appreciated, glad you had a good experience.
- The Rental Team, Greater Vancouver Tenant & Property Management Ltd.
https://www.gvantpm.com/property_management_fees_services
1 year ago Positive experience: A professional team.
Thanks Ali! The team really prides themselves on their professionalism and communication.
- The Rental Team, Greater Vancouver Tenant & Property Management Ltd.
https://www.gvantpm.com/homes-for-rent
1 year ago Fantastic experience: Prompt in advance most of the queries relating to leasing of property, which are then clearly ellaborate in the Zoom meeting.
Great to hear Chan. Really glad you enjoyed our leasing process. We put a lot of effort into the quick and clear communications to make renting a property as easy as possible.
- The Rental Team, Greater Vancouver Tenant & Property Management Ltd.
https://www.gvantpm.com/homes-for-rent
1 year ago Fantastic experience: Professional and straight forward leasing process.
1 year ago Fantastic experience: Good comoany and good team to work with
1 year ago Fantastic experience: Edan showed us our new soon to be home! We loved his energy right away. He was very friendly and extremely helpful. He was just as excited as we were about the place!
Thanks for the 5 stars and the great experience you had with Idan! We'll make sure to pass your comments along to the team and we look forward to completing your application to be our newest tenants!
- The Rental Team, Greater Vancouver Tenant & Property Management Ltd.
https://www.gvantpm.com/homes-for-rent
1 year ago Fantastic experience: The agent was very helpful and informative, good experience.
Thanks for the 5/5 Nels We're glad you enjoyed your showing. We'll pass that onto to the team!
- The Rental Team, Greater Vancouver Tenant & Property Management Ltd.
https://www.gvantpm.com/homes-for-rent
1 year ago Fantastic experience: Meeting with realtor went really well and he offered a very good reception. The homes was beautiful at very good neighborhood. Thanks for introducing me to your home.
1 year ago Fantastic experience: Property manager was great!!
Thanks for the comments and 5/5 Patricia. We really appreciate it!
- The Rental Team, Greater Vancouver Tenant & Property Management Ltd.
https://www.gvantpm.com/property_management_fees_services
1 year ago Fantastic experience: This company was very efficient and easy to deal with to setup a viewing.
Thanks Sheyna! I'm glad you found our booking system quick and easy to use. We find that the faster prospective tenants can fill their schedules with showings, the faster they'll find a home they will love.
- The Rental Team, Greater Vancouver Tenant & Property Management Ltd.
https://www.gvantpm.com/homes-for-rent
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