Prompton Real Estate Services Inc.

Fantastic experience: Inga has been very helpful in getting the right renters and also acted efficiently in listing our unit and subsequently rented it out. In the current extremely competitive Vancouver rental market, it was very commendable. I would recommend her to anyone looking for a place in Yaletown or Downtown area.

Fantastic experience: Had a wonderful experience with Prompton. Jolene Hakemi was an amazing property manager for the duration of my lease. Always extremely responsive and kind. Handled complications quickly, smoothly and professionally. Very grateful to have had her!

Fantastic experience: I’ve lived in a building managed by Prompton for the past four and a half years, and I’ve always had a great relationship with the management team. Jess is incredibly helpful, and whenever I need support, she consistently provides the assistance we need and helps resolve any issues quickly. If I ever have to move, I would absolutely look for another property managed by Prompton, ideally with Jess’s help, because of the consistently positive experience I’ve had.

Fantastic experience: We have been with Prompton over the last three years, and have worked with Jess - she has been outstanding in her service to us. Communicates early and clearly, and was able to get our unit rented out in a tough market.

Fantastic experience: We had a great experience with our property manager, Inga Dari from Prompton Real Estate Management. In a very difficult rental market, she was able to find excellent tenants for our condo, which gave us real peace of mind. She went above and beyond; before the new tenants moved in, she cleaned up the patio leaves to make sure everything looked perfect. Her professionalism, dedication, and attention to detail stand out. We highly recommend her to anyone looking for a reliable and caring property manager.

Fantastic experience: Property managers Inga and Sharmini with Prompton are excellent always reply soon with any text or emails, have found me good tenants . Would highly recommend them

Fantastic experience: I wanted to write this review to say how wonderful Jess Baddan has been as a property manager. She is always so on top of things and is such a great resource whenever I had any concerns or questions. I had lost my initial manager and the transitional manager wasn't so great. I was even thinking of leaving prompton when Jess took over my account and she really turned things around. If you can- try to get her as your property manager !

Fantastic experience: I’ve been renting with Prompton for a few months now and my experience has been very positive, largely thanks to Jess Badden. She’s been kind, responsive, and really helpful whenever I have questions. She made settling in feel stress-free and I’ve really appreciated her professionalism and support!

Fantastic experience: We only had about a month to find a place, so it was stressful, but Olivia Martens, our property manager called back even during a long weekend. We didn’t expect anything to move during the holidays, and that made things a lot less stressful.

Negative experience: Rudest property manager i have ever encountered. They reply very late, that too i had to call them like 10 times and send them god know how many emails. They never reply on listing website like liv.rent etc. Also, Jess was rude while showing me the property, she was like she was doing us a favor. For these reasons i decided not to go ahead with that property. And after more than a month, that property is still open, so........

Fantastic experience: I wanted to say a big thank you for everything Charmaine has done over the past year. She made our stay in W1 a smooth experience. She was always responsive, helpful, and made sure we felt supported whenever we needed anything. I truly appreciate the care and effort!

Fantastic experience: “I’ve been working with Prompton as my real estate service agent since 2018 and have consistently had an excellent experience. Charmaine, Chloe, and the entire team have been outstanding—responsive, attentive, and truly committed to addressing my needs. I deeply appreciate their professionalism and look forward to collaborating with them again in the future.”

Fantastic experience: Olivia Martens is my property manager and I have never had any issues that she has not addressed. It feels great to know that I can be stress free because she takes care of any concerns I ever have. Everything was so smooth with her during my move as well. She is very responsive and is excellent at her job! Thanks Olivia for everything you do ♥️

Fantastic experience: I’ve been supported by Prompton’s property management team over the last 2.5 years and have had a great experience. Jess Baddan is my current property manager and she is professional, responsive, and reliable. My partner and I moved into a new apartment this summer, which would have typically been quite stressful, but Jess made the process so much easier for us. We feel at peace at our current home knowing we have Prompton’s support, and I would recommend their services to my family and friends.

Fantastic experience: Charmine Law from Prompton Real Estate Services Inc. is the property manager for the building we are currently living in. One time in September, the power button of the mirowave at our unit stopped working. We reported the issue to Charmine on a Monday. A technican stopped by on Wednesday in the same week and fixed the microwave. This proves that Charmine is very attentive and can quickly have our issues resolved. Last week, our builiding had some noticable water quality issue. We notified Charmine and once again, she liasied with the strata manager/building conceige for us and followed up to ensure water quality issue was resolved. It has been a pleasure working with Charmine. We greatly appreciate her prompt assistance and professionalism. Thank you Charmine!

Fantastic experience: Jess Baddan was always attentive and helped us quickly whenever we needed it. We greatly appreciated her service through Prompton.

Fantastic experience: Great experience with Corry! From viewing the property all the way through to the final steps, Corry was incredibly helpful, patient, and kind. She made the entire process smooth, and with her professionalism and clear communication.

Fantastic experience: Great experience with this company. Corry has been super helpful, friendly, and always quick to respond. She made everything easy and stress-free. I really appreciate her professionalism and support. Highly recommend

Fantastic experience: Olivia Martens was absolutely essential in helping us find our rental unit. She took her time and showed a few listings and we were able to secure a suitable place for our growing family. She provides us excellent follow-up support, assistance us with the maintenance and setup issue we encountered after moving into the unit. I highly recommend her for funding your next home!

Fantastic experience: Jess has been our property manager for several years and has responded to any issues we have had promptly. She has been fair, professional and efficient. We have no problem giving a good revue.

Fantastic experience: I had the pleasure of being a tenant with Property Manager Jess Baddan for the past five years, and the experience has been truly outstanding. Jess has always been professional, responsive, and genuinely supportive. What truly stands out is the genuine care and concern she shows for her tenants, she goes beyond just managing the property to ensure people feel supported and looked after. Any maintenance concerns were handled promptly and with care, and her communication has always been respectful. I'm grateful for the exceptional service and support Jess has provided over the years. Highly recommend!

Fantastic experience: We’ve been renting through Jess Baddan for over a year now. She has generally been fair, responsive, and easy to communicate with. Jess has followed up on concerns and passed along important requests to the landlord in a timely manner. The leasing process was smooth, and she’s been respectful and professional in her interactions with us. We would recommend Jess and Prompton Realtors to future home owners and renters.

Fantastic experience: Jess ia very helpful, friendly, and accommodating. If I ever have a problem, I go see Jess Baden for a quick resolution!

Fantastic experience: Jess at prompton has been great since I have been a tenant at park west. Always professional and ready to offer advice if I have issues with my suite and very easy to communicate with and get ahold of!

Fantastic experience: Been renting from Jess who works with Prompton and have had nothing but great experiences with her as a landlord. If you are in need of a new home and like a friendly and supportive landlord look no further then Jess as she is more than equipped for the job.

Fantastic experience: I appreciate the personalized approach coupled with professionalism that Prompton demonstrates. They will help you find a home that suits your needs. Jess, the property manager, has assisted me with all the information and help I needed since the beginning of me renting my current residence. I think choosing Prompton is choosing flexible, fair negotiators that take into consideration your needs. I a hundred percent recommend Prompton.

Fantastic experience: Jess is an amazing agent — she works quickly, communicates clearly, and always finds flexible solutions when challenges come up. She made the entire rental process smooth and stress-free. I really appreciate her professionalism and efficiency, and I’d highly recommend her to anyone looking for a reliable and capable agent.

Fantastic experience: Jess B. has always been very diligent, responsible, and consistently willing to help. Her communication is clear and prompt, and she truly cares about providing great service. I’m very happy with and I highly recommend her.

Fantastic experience: We have received excellent support from Jess Badan. She always responds promptly and handles any issues with our apartment efficiently and professionally. Over the past four years, she has shown genuine dedication to maintaining a positive and long-lasting relationship. Thank you, Jess, for all your outstanding support!

Fantastic experience: I’ve rented a condo managed by Jess Baddan for over six years. She’s been professional and approachable throughout my tenancy. Any concerns I’ve had were addressed in a reasonable time, and communication has always been clear. It’s been a positive experience overall, and I’ve appreciated her consistency and friendliness over the years.

Negative experience: I called their office after emailing them since Tuesday (and my husband had already emailed the week before which i explained to them on the phone that we had been sending inquiries since last weeek), and the woman on the phone was incredibly rude - she wanted to just prove me wrong so she took my name and searched it in her system and said i sent the inquiries today and on tuesday when my husband did so last week and i dod it again today and tuesday because he had not heard back. I explained that we’d been waiting for a response for over two weeks, and instead of helping or apologizing, she just snapped that it takes “two business days” for them to reply. It’s been way longer than that, but she seemed more interested in proving me wrong than actually connecting us with a property manager.so i just hung up on her rude tone becauze as a tenant i dont wnat to be treated like that from a property manager when im paying the rent! It just shows how unresponsive they will be if i had a problem in the unit Her tone was dismissive and unprofessional — not what you’d expect from anyone dealing with the public. I honestly feel bad for the landlords who trust this company to rent out their properties. If this is how they treat potential tenants, who would ever want to deal with them as a property management company?

Fantastic experience: Olivia was absolutely wonderful to work with! She was friendly, patient, and always supportive throughout the entire process. Her positive attitude and genuine care made everything so much easier for us. We truly appreciate her help and would highly recommend her to anyone looking for a great realtor!

Fantastic experience: I’ve had a great experience working with Olivia Martens. She has always been professional, responsive, and very helpful whenever I had questions or concerns. The entire renting process was smooth and straightforward, and Olivia has consistently shown excellent communication and genuine care for her tenants. I truly appreciate her support and professionalism — highly recommended!

Fantastic experience: Prompton were great with helping me get set up in my new apartment and Jess Baddan was very helpful!!

Fantastic experience: I’ve been a tenant at Park West, managed by Prompton, for the past 7 years, and my experience has been consistently excellent. Sharmini has been my main point of contact, and she’s always been professional, responsive, and genuinely helpful with any maintenance or lease questions. The property is well-maintained, and the team makes living here feel effortless. Highly recommend Prompton for anyone looking for reliable property management! 5 stars!

Fantastic experience: Olivia Martens was super helpful. Helping me (first time solo renter) get into an amazing apartment and make that transition smooth as butter. If she's your property manager you're in great hands

Fantastic experience: Olivia has been nothing but helpful and kind. From the beginning of the process to signing the lease and to now, she does her best to be present and reassuring. It’s put my mind at ease as a renter to have an attentive point of contact and it’s made my first time experience with a property manager stellar so far. Thank you as always!

Fantastic experience: Olivia helped us to find a beautiful apartment and she was very friendly and very helpful. Easy to get verified and fast process as long as you meet the conditions

Fantastic experience: I’ve dealt with prompton for the last eight years, and what a breath of fresh air compared to other property management companies I’ve dealt with (check my reviews). They’ve been very courteous, professional and always respond quickly. Recently they introduced an app and it makes managing my relationship with them even easier! Olivia has been a great property manager, always addressing my concerns post haste.

Fantastic experience: I highly recommend Prompton if you are looking to rent or buy a home! I had such a seamless and non stressful experience while looking for an apartment! Olivia Martens was extremely dedicated and detail oriented, and I appreciate her efforts in helping me find exactly what I was looking for in a home. I am very fortunate that I got the pleasure of working with Olivia, and even after move in, she has been very proactive in answering any questions and helping me find information when I need it. I truly could not recommend her enough!

Fantastic experience: Olivia was very helpful in getting my new home ready. Fast response and a woman of word.

Fantastic experience: Jess has been a very thorough and friendly property manager for us for nearly 4 years now. We have lived in two different units under her management and have had little to no issues during our tenancy. Even if such issues arise, she is very prompt with getting them resolved.

Fantastic experience: I'm having a great experience getting services fromJess Baddan, she is an excellent property manager.

Fantastic experience: Dealing with Prompton Real Estate Services for exactly 3.5 years was great. Under the management, I found that problems were addressed quickly and thoroughly, especially with Emily Su as acting Leasing Manager. My tenancy was excellent, with the move-in and move-out process being well supported and communicated. Overall, I appreciate having dealt with Emily and the team at Prompton.

Fantastic experience: I had a wonderful experience working with Jess from Prompton while renting my one-bedroom apartment. From beginning to end, the process was smooth and stress-free. Jess was incredibly professional, responsive, and always willing to help with any questions I had along the way. The apartment was exactly as described, clean, and ready for move-in on time. I appreciated Jess’s clear communication, transparency, and positive attitude throughout the entire process. It truly made the transition easier and gave me confidence in my new home. I highly recommend Jess and the Prompton team to anyone looking for a reliable and supportive property manager. Thank you for making this rental experience seamless and enjoyable!

Negative experience: Very disappointing experience. The agency doesn’t respond at all... not to calls, and barely to emails. Whenever we tried calling, we were told to only communicate by email, but even then there was no proper follow-up. The process feels completely unprofessional and inefficient. It’s been extremely frustrating trying to get any updates or help.

Negative experience: I’ve lived in my unit for over 3 years, paying more than $3k/month. Heating stopped working a month ago, and after dozens of emails and promises of repair and reimbursement, Prompton Real Estate has still done nothing. Now after a month, there is still no heat and no meaningful response. I even had to stay at a friend’s place for a few days because it was too cold to stay here. Now, it's 3am in the morning, I’m writing this review from my own unit, bundled in layers of clothing, freezing. Their agents rarely reply to emails, you often need to follow up multiple times before hearing back. Property management should be responsible and responsive, not neglectful of tenants’ basic living needs. I waited patiently for a month, giving every opportunity for them to resolve this. I’m not someone who writes reviews or complains easily, I’ve always been understanding and tolerant, but this situation is beyond frustrating. I’ve now had to file a claim with the Residential Tenancy Branch in the hope this finally prompts action.

Negative experience: Prepare yourself for the lowest, sneakiest, deceptive, and deceitful management company. They will lie to get you into an apartment, and make you jump through hoops to get anything fixed. Floods, leaks, mould, broken facilities, rude representatives. They'll let your pets starve in an emergency when you are out of town and the key they gave you for a backup doesn't work. Yes, they will let your pets starve. Think about it. It gets better too - their property managers, specifically Jess Baddan, chase you down in the lobby and scream at you - then, turn around and complain that it was the other person who did it to try and get you in trouble. Total greasy people.

Negative experience: They are a “sophisticated” agency only values their own profits. They get you into problematic properties without disclosing critical defects which will cost you a lot in both of your money and your health. They don’t make any effort on solving the problems caused by the defects once you signed the contract but can suddenly become professional during their inspections and try to find every reason to take every penny out of you for the consequences of their misrepresentation. We had an exterior water leak and contacted them several times for repair, they did nothing but finding excuses and stalling for almost a year. Once we told them we were moving out, they fixed the leak immediately in the next day since they were going show the unit the day after. If you’re a tenant looking for a proper place to live in the long run, don’t go for them since there is always a catch. Update: It’s interesting to see how the owner responded. You mentioned you maintain transparency, but I was never informed regarding the defects which caused several heath issues on me and my family, fortunately our problems were gone months after we moved out, and you guys should be thankful that we’ve never filed a lawsuit against you on this, and I imagine you should have a lot of them on your plate already. Of course you can simply pull something from your “about” page saying that you follow all your repair/maintenance protocols and treat owners and tenants fairly, but you’ve been doing differently. Poor management is a critical issue already, but what your organization did shows more than management issues but dishonest business ethics and organizational culture. Instead of faking positive reviews to cover up the truths from real tenants, why don’t you guys actually try improving yourselves? Fix your management issues, have some proper ethical training for your agents, and start taking responsibility please.

Negative experience: The worst rental management company I have ever dealt with. Somehow, they always seem to find the worst tenant for your unit. Found us a tenant overdue for 6 months, and after the chaos happened, no apology was received. The agent, Lili Wan , showed zero decency, even though all the evidence exists. She still lies to my face.

Negative experience: If you enjoy filling out mini-application forms for the possibility of seeing a property, this is your place. After sending basic contact info, I was met with a laundry list of personal questions — budget, employment, reason for leaving my current home — all before they would even confirm whether the type of unit I wanted actually existed. It’s an efficient system… for them. They get your personal details up front; you get a polite “we’ll see” in return. No confirmed availability, no viewing date, just hoops to jump through. In a renter’s market, I expected a two-way conversation. Instead, it felt like they were screening for data collection rather than showing homes.

Negative experience: My experience with Jess was disappointing and did not meet basic expectations. Communication was consistently slow, often taking more than 24 hours to get a response. When we scheduled a viewing, I arrived on time and waited near the entrance. Jess initially ignored my calls and texts, and when she finally called back, she blamed me for not standing directly in front of the door, even though I was just a meter away. During the showing, Jess appeared unprofessional, wearing headphones throughout the showing . The visit was rushed and limited to a brief explanation about payments, with no tour of the building. She stated it wasn’t possible to view the rest of the property at that time without any clear reason. Despite our interest, Jess never followed up afterward and effectively disappeared. Overall, the professionalism and effort expected from a realtor were noticeably lacking.

Fantastic experience: We had a fantastic experience working with Jolene Hakemi and couldn’t be more grateful for her support during our relocation to Vancouver. She made the entire process of finding a home in Yaletown smooth and stress-free. Jolene is highly professional, attentive, and truly understands her clients’ needs. She immediately grasped what we were looking for and was always proactive in addressing any questions or issues that came up. Her knowledge of the market and dedication to her clients made all the difference. We truly enjoyed working with Jolene and highly recommend her to anyone looking for a reliable and exceptional real estate agent. Thank you, Jolene!

Negative experience: I didn’t have the best experience with Jess. Communication was slow, and during our interaction, I felt a lack of professionalism and respect. I also left with the impression that there may have been some bias or discriminatory attitude, which made the experience uncomfortable.

Fantastic experience: Exceptional Property Management for Out-of-Country Owners As an international owner of a condominium in False Creek, Vancouver, I highly recommend Prompton Real Estate Services. For over 15 years, they have managed my property with outstanding professionalism, efficiency, and care, consistently exceeding my expectations. My initial plan was for the condo to be a vacation home, but when that changed, I hired Prompton based on a recommendation. It was one of the best decisions I've made. Key highlights of my experience include: • High Occupancy: Prompton effectively keeps the unit rented, achieving over 90% occupancy throughout our long partnership. This provides steady income and immense peace of mind, especially with Empty House Taxation. • Quality Tenants: They consistently find excellent tenants, usually professionals or retired individuals, who treat the property with great respect, keeping it clean and well-maintained. • Proactive Management: Prompton's team is professional and understanding. They successfully resolve all issues, from repairs to complex insurance matters, always prioritizing my interests. Their excellent accounting services also simplify everything. As an owner living outside Canada, their reliable and proactive support is incredibly valuable. • Market Knowledge: The managers possess deep market knowledge, easily finding tenants who appreciate the False Creek and Yaletown areas. Their ability to secure renters quickly is a testament to their expertise. In short, Prompton Real Estate Services has provided me with a seamless, stress-free ownership experience. They are a wonderful company, and their team is a credit to the industry. I strongly recommend them to any property owner, particularly those abroad needing a trustworthy partner to protect their investment

Negative experience: BASED ON THEIR REPLY - I guess over 24 hours is not a delay eh? How can your company randomly rekeyed another person's apartment leaving them over 24 hours without a key to their home. This happened in park george tower 1 13768 100th Avenue. Who gave you the authority to switch the locks without consent? You then blame the locksmith that did the work for you. Your hire your responsibility. This is what happens when the two companies(concord and prompton) sleeps together. They have the power to do as they choose. No recourse of action what so ever.

Negative experience: My experience as a tenant with Prompton Real Estate, particularly with agent Nicole Huen, has been deeply disappointing. Over time, we’ve been subjected to consistent racist and unprofessional behavior, and it’s clear we’re being treated differently based on our race and color. This kind of treatment is completely unacceptable — especially in a country that claims to uphold equality and fairness. Sadly, this experience is yet another reminder that systemic racism still exists here, and that the promises of fairness and inclusion in Canada often fall flat in reality. Prompton should take accountability for this conduct, and no one should have to tolerate discrimination when seeking housing or professional services.

Fantastic experience: I had a great experience working with Jess Baddan! Communication was excellent throughout, always responsive and professional. They checked in regularly to keep me updated, which I really appreciated. Any issues that came up were resolved quickly and efficiently, and the turnaround on everything was impressively fast. It's clear that Jess is dedicated, reliable, and takes pride in their work. As someone building a career in property management, they’re off to a fantastic start. Highly recommend working with them!

Fantastic experience: Exceptional Property Manager – Highly Recommend! My family and I had the pleasure of renting our first apartment in Canada through Jess Baddan, and we couldn’t have asked for a better experience. From the very beginning, Jess was incredibly professional, responsive, and genuinely caring. She went above and beyond to ensure our transition into our new home was smooth and stress-free. Whether it was answering our questions promptly, addressing any concerns with efficiency, or simply making us feel welcome, her dedication was evident in every interaction. Jess is not only knowledgeable and reliable but also a property manager who truly values her tenants. Her kindness and professionalism made a lasting impression on us, and we are deeply grateful for her support. If you’re looking for a property manager who is attentive, proactive, and a pleasure to work with, I highly recommend Jess Baddan!

Fantastic experience: I found Prompton's property management services to be highly professional and responsive. I relied on them for 10 years. Inga Darii is a great property manager, very courteous, attentive and always available.

Fantastic experience: This was our first time working with Prompton, and the experience has been fantastic—especially thanks to our property manager, Jess Baddan. She was incredibly responsive to our inquiry and guided us seamlessly through the process of securing our desired unit. Her professionalism stood out every step of the way. Even after we moved in, she continued to be helpful, promptly assisting with any issues or repairs in the apartment.

Fantastic experience: I’ve had a really great experience with Jess at Prompton Real Estate. She’s super easy to communicate with and always quick to help with anything I need. My family and I’ve been really happy here, and I definitely recommend working with her if you're looking for a reliable and caring property manager!

Fantastic experience: I've rented an apartment with Prompton a few months ago and so far I've had a great experience with the company and with Jess Baddan. She was instrumental in finding a place that suited our needs and budget and went above and beyond to get us settled. Onboarding experience was very detailed and she provided guidance every step of the way. The building is well maintained, staff is very polite and the apartment is in great condition. Easy, no-fuss bureaucracy.

Fantastic experience: An amazing experience dealing with Prompton, particularly, with Jess Baddan. She has and continue to be tremendously supportive and responsive throughout our journey. Jess conducted thorough due diligence from posting/marketing, screening, to key handover. There are plenty of unruly tenants in the market, trust that Jess is able to find you 1 that is responsible, courteous, and clean. I’ve also read a couple reviews below that mentioned that she was rude etc., which I completely disagree with. As a homeowner, you’d want your Property Manager to be direct, don’t beat around the bush, and on-point to ensure your property is in good hands when rented out. Although my experience with Jess has been from a tenant perspective, I would definitely recommend her to owners who are looking to rent out their property.

Fantastic experience: After owning our own homes for over 25 years we were nervous and unsure what to expect moving into a managed property situation. We've found Prompton Real Estate, and in particular our property manager Jess, to be very professional, easy to work with, and very quick to handle any issues. We've had a couple independent issues (a leak, a dishwasher seal) and Jess acted swiftly to handle these. It's a big comfort knowing if anything arises or there are any challenges there is quick resolution.

Fantastic experience: Excellent service when renting our apartment unit! Jess was incredibly helpful, always quick to respond, and willing to assist whenever we had issues with the unit. Highly recommend!

Fantastic experience: Jess has been an outstanding property manager! From the moment I started working with her, she’s been professional, approachable, and incredibly efficient. She always responds promptly to any inquiries and ensures that any maintenance issues are resolved quickly and hassle-free. I couldn’t be happier with the service I’ve received from Jess and the team at Prompton. If you’re looking for someone reliable, responsive, and easy to work with, I highly recommend her!

Fantastic experience: Sharmini is a total rockstar. She helped us immensely with our moving and answered all of our questions, no matter how tiny or frequent they were, making the whole process very easy and, dare I even say, pleasant! I highly recommend her.

Fantastic experience: Derek is a pleasure to deal. Great communicator that consistently proves he cares about doing a good job. He has been professional and transparent with my partner and me from the very beginning and that is very much appreciated. He has also addressed every one of our concerns very promptly (no pun intended). We're lucky to have him as our property manager!

Negative experience: My experience is with Corry, and her manager Aime. Long story short, I am an existing tenant, received rent increase form in September, msged Corry as the property manager to relay the msg to the owner to ask for some leniency right away, but she failed to do so in 3 months. Msged her 3 separate times within the 3 months, finally she responded , and that defeats the 3 months notice. She also called me rude when I ask her why she didn’t respond in time. Seems like Prompton is not so “Prompt”

Negative experience: We terminated our contract with Prompton following 4 years of cleaning service. Over a 4 year period we had regular late payments on our invoices from Corry, Sharmini, Nicole, Marcella, and Monica. As context - 7 months for Marcella, 5 months for Nicole, 5 months for Corry, and 4 months for Monica. Reoccurring with no improvement. When we brought this to attention of Aimee, their Director, no action was taken and excuses were given. We had to reach out to James (managing broker) to finally have resolution to our overdue invoices. Other trades (painting specifically) have had their 5 figure payments also delayed regularly. They did want to rock the boat - we wanted to ensure accountability. Aimee has done nothing in the 4 years to performance manage and professionally develop her PM team. She provides no support. Unbelievably, when we ask about our overdue payments we are responded to unprofessionally with excuses. To all Trades - be careful.

Negative experience: I had a disappointing experience with this realtor company. After moving into my apartment, I encountered a water leakage issue that took over two months to address. The response of the realtor was quite slow, and I felt left to manage the situation on my own, but filing a dispute to seek my rights. If you're a landlord, I recommend considering your options carefully before choosing their services, as this type of situation can be troublesome. And for tenants, it’s important to research who will be managing your rental to avoid similar issues.

Fantastic experience: My boyfriend and I have been living in the prompton properties for a few years now and we have to say we’ve had such a great experience due to the property manager Jess. She is always professional and gives speedy responses. She helped with our move from property to property, as well as with any troubles we have in the apartment. She is someone you know you can count on to be reliable.

Fantastic experience: I have entrusted my property to Prompton's Real Estates Services Inc. since I became the owner. Throughout the years, I've found the company and its staff to be honest and highly committed to integrity in its client interactions. The daily management services are consistently responsible and detail-oriented. Whenever I have inquiries, the team, especially the property manager, Jess Baddan, is always prepared to assist and responds with great efficiency. I truly believe that they treat my property as if it were their own. I am extremely pleased how its property manager Jess Baddan has handled my peoperty undet her management. Overall, I am very confident that choosing Prompton for my property management needs was the right decision.

Fantastic experience: I've had a years-long great experience with Prompton, from a few different Property Managers over the years, but most recently Jess. I really appreciate having someone to liaise with about leases, unit issues, or any general issues or concerns. I get quick responses and have the relief of knowing things are done by the book and in a timely manner. It helps to take a lot of the stress out of renting!

Fantastic experience: I am very pleased with my cooperation with this company, especially with Jess. Thanks to her, we were able to rent the apartment we had dreamed of. She always responded quickly to all messages, was incredibly helpful, and I am very grateful for her patience and for waiting while we gathered all the necessary documents. Even after we moved in, she continued to assist with resolving any issues and repairs in the apartment. I highly recommend reaching out to her!

Positive experience: Have been renting a yard from Prompton for the last few years. The manager at the site is unbelievable and the best person you can ask for Thank you BETIM. It's been a real pleasure dealing with you.

Fantastic experience: We decided to rent through a property management company after having private landlords for many years. We are so glad we found a rental with Prompton and our property manager Jess Baddan has been amazing! She is always friendly and professional. She is quick to respond to any issues that arise and it’s felt like a weight has been lifted off our shoulders since we moved here.

Fantastic experience: I had a fantastic experience renting in Vancouver with Sean Patterson at Prompton Real Estate Services. Sean was always easy to reach and a pleasure to talk to, making the entire process smooth and stress-free. The move-in and move-out process was super easy, and it was incredibly helpful that Prompton offered additional services like cleaning and carpet shampooing. This was greatly appreciated and made everything super convenient. Thank you, Sean, for your excellent service!

Fantastic experience: We have been recently trying to rent a place and came across to meet this nice & humble person CORRY who is an agent working for Prompton Real Estate Services. We still haven’t rented any unit but wanted to share our views about her effective communication which was incredible. Corry constantly updated on answering any of our queries, gave us alternatives, and has exceptional knowledge on the market around her. Her proactive approach was evident when organizing multiple showings with attractive offers. We are so very impressed with Corry’s support beyond her services & reliability. I’m sure that Prompton has similar other efficient agents too who are so customer centric and would recommend you to approach Prompton Real Estate Services if you’re looking to buy/ rent a property. Kudos to you CORRY, thank you so much for all your services. Your dedication & humbleness have won our hearts. Wishing you all the very best for your future endeavours!!!

Fantastic experience: I'm on my second rental contract with Prompton and I'd like to highlight the support I've received and the excellence of the services provided. Monica Geyser has helped me a lot since my arrival in Canada, always very transparent and careful to explain the details to me, since I came from another country. When my first rental contract ended, I didn't think twice about looking for Prompton to have Monica's support again, because whenever I needed it, she was ready to help me and this time was no different. I highly recommend her services.

Fantastic experience: Jess Baddan from Prompton Real Estate services was an incredible help on facilitating my move in process and she was always quick on responding to any questions I had throughout my rental experience. She is honest, efficient and professional.

Positive experience: I am the owner of Concord Garden, one of the property being managed by Prompton Real Estate Services. I am appreciated the works of Monica Geyser, Senior Property Manager of Prompton who has done a great job to manage my property including to rent out my flat.

Fantastic experience: It has been a pleasure being a tenant of Prompton Real Estate Services under Betim Morina, he is an absolute professional, communicative and easy to deal with. He has been dedicated and supportive of our business over many years, and caring in finding solutions to the complexities of commercial real estate. He is an asset to the company and hope to work with him again.

Fantastic experience: I’ve had an great experience with Prompton Real Estate Services and has been their customer for about 4 years. I am glad to have Monica Geyser, a Senior Property Manager of this good company, taking care of the rental business of my property. Monica is very friendly, respectful, professional and responsible. She is an asset to the company and a good and trustworthy agent to the customers.

Fantastic experience: It was a really great experience working with Prompton, especially with Sean! They were very understanding throughout the whole process and made my journey to get a new place completely smooth. If you are looking for a new place in Vancouver, I would definitely recommend reaching out to them!

Fantastic experience: I recently signed a new lease with Sean at Prompton and could not be happier with how easy the process was. Communication was very clear and Sean was extremely proactive with responding to all of my requests. I could not recommend his services enough. Cheers

Fantastic experience: My partner and I were looking for a rental in downtown Vancouver and met with Sean who showed us a couple listings. He was an absolute pleasure to deal with. Very professional while also very personable. Would highly recommend contacting them if you’re looking for a property.

Fantastic experience: Great experience with Prompton!!! Corry was very responsive and made the whole process smooth from beginning. Prompton's portal also helps a lot making the tenant's life easier where you can find all docs, info, requests etc. in one hub.

Fantastic experience: Jess Baddan has managed our properties in Surrey these past couple years. She is energetic, very professional and is always on it. She anticipates the need and takes action promptly while keeping us informed at all times. We could not manage without her. Five star service!

Fantastic experience: I’ve had an amazing experience with Prompton Real Estate Services and has been their customer for almost 5 years. Jess Baddan, a property manager, is very nice and professional. I am very satisfied with their service.

Fantastic experience: Choosing Prompton to manage my condo suites has been a wise decision. They take care everything and give me peace of mind. Especially, I would like to express my appreciation for my new property manager, Sean. Sean has been an exemplary point of contact, always responding promptly and effectively to my queries. What stands out most is his dedication to resolving issues, highlighted by his successful retrieval of a relatively big amount for a water leak instance from the tenant - a challenge I had faced for over two years. Overall, I highly recommend Prompton’s services to anyone looking for reliable and efficient property management.

Negative experience: I’ll note here that this is the second review on this page about Jess Baddan. My experience has been the most horrible I’ve ever experienced as tenant. At first, I dealt with a great person named Megan in the process of renting the unit. Since then, I’ve had to deal with Jess Baddan - the worst experience I’ve ever had. Her tone is rude and unprofessional to the point of insulting. Her emails are always harsh with no customer service whatsoever. I’ve even tried to have a chat with her over the phone and her response was “All our conversations will need to be in writing via email as evidence.” I’ve always had great reviews from past owners and property managers in the past, as I take great care of the apartments I’ve lived in. The only reasoning I see here with her demeanour is that since I started renting during the pandemic at a lower price, she wants me out of the unit to make more money on the unit. Don’t just walk away from being managed by Prompton, RUN!

Fantastic experience: Called about new lease our 7th. Prompton has been great making sure our place and appliances working. We really like our home and price is okay thanks Thomas Robertson

Fantastic experience: I’ve been in the real estate industry for over 10 years, Prompton is a leader in the management space and for good reason. The service and expertise they provide is setting a standard in the industry that is great for property owners and tenants.

Negative experience: I rented with them and it was the worst experience. Reaching out to my property manager was SO DIFFICULT and frustrating for he has no answers to any of my questions. Unhelpful and I had to consult BC Tenancy Law directly to clarify my rights. They are bias and I received my deposit two months after my move out and only after I called them multiple times. During collection of deposit, the amount, and collection time was confirmed hours before. When I arrived, they had problems with my deposit and had to wait for a reply from current tenants. I WAITED AT THEIR LOBBY despite receiving an email CONFIRMING the amount and date/time of collection. Truly unprofessional and I have never received such poor customer service. would highly recommend anyone to go somewhere else. // editing my review after reading the response from the Prompton team. I stand by my original review because at the end of the day, I still received terrible service and had to call BC tenancy law multiple times to review my rights as my agent was not helpful. Btw, it takes about 30 mins atleast to call BC tenancy law. I had to do this 5-6 times because the agent couldn’t help, so that’s already 3 hours wasted. Yes, they helped me break my lease as it was allowed to as per contract agreement and with the current tenants, but I had to waste ALOT of hours going back and forth because Prompton could not offer better services or advice. It was an UNSAFE environment and I had to leave, what choice do I have?? Thus, my break of lease. In regards to the deposit refund, as I said, it was already agreed on via email confirmation. Prompton should’ve verified it when the email was sent and not after. If anything, dealing with Prompton felt like a waste as I ended up having to clarify it with the tenants on my own. The fact that your team cannot admit that the service was poor, has to push the blame back to me for your lack of support during this experience or even apologise for the lack of diligence when dealing with the lease break, just shows how problematic dealing with them can be. Again, spend your time and money elsewhere. It’s not worth it ◡̈

Negative experience: Prompton used to be a well established and knowledgeable company, however now they're working against the City hall rules and regulations, and that take us through an unnecessarily time consuming dispute process. If you need a professional property management company think twice before dealing with them!

Fantastic experience: I have been a client of Chris Clarke's for a couple of years now and I can't think of anyone better than him to manage my rental properties. He is a wealth of knowledge. He has educated me about rentals when I needed it. He has guided me through some tricky situations. He has handled every aspect of my rental so much to the point that today I enjoy a peace of mind that I always aspired for as a rental investor. I would highly recommend him considering a rental management service. In fact the rules, by-laws and renter sentiments change so often that having a professional focused in that area is a must for anyone who owns a rental.

Negative experience: Mislead by “A Reputation That Inspires Confidence” We entered into a Residential Tenancy Agreement (the “Agreement”) effective August 30, 2021 with a landlord who was represented by Patricia Wong PREC* as their Agent. Prompton Real Estate Services Inc. address was used as the Address For Service. The Agreement was negotiated by Brenton Wong PREC* (who we understand is Patricia’s son). We entered into the Agreement, following due diligence and an understanding that Patricia was a practicing Real Estate Agent in British Columbia and was affiliated with Prompton Real Estate Services to enable her to use their address in the Agreement. We expected professionalism and duty of care towards her clients, both landlord and tenants. At a minimum, we expected Patricia Wong as Agent (and Brenton Wong) to represent the Landlord in accordance with the BC Residential Tenancy Act in which the Agreement was executed under. Forty-seven (47) days into our Tenancy Agreement, on October 16, 2021 we discovered a Water Ingress Issue, with water pooling along the wall of our living room. As at January 5, 2024 the Water Ingress Issue remains, with what would best be described as minimal attempts to engage contractors with little credibility to complete repairs. This is the opposite treatment to what we received when being pushed to enter the Agreement. During 2023, it was confirmed in writing by email that Patricia and Brenton were no longer engaged to act for the landlord, as it was conveyed that Patricia and Brenton from the commencement of the Agreement, were not professionally engaged, rather doing a favor and not being paid – quote “All these are free labor, Brenton & I are not getting pay for all these. I’m just the liaison between the owner and the tenants”. After two years of hope and being misled by Patricia, Brenton and the Landlord, in August 2023 we filed a dispute with the Residential Tenancy Branch and in November 2023 an Order was made for the landlord to (i) engage a contractor to provide a written recommendation by December 30, 2023, and (ii) complete the repairs by January 31, 2024. As at January 5, 2024, the Landlord is non-compliant with the Order after failing to provide a written recommendation by 30 December, 2023 and communication has deteriorated to a point where it would be a miracle for repairs to be completed by January 31, 2024. We are now left with (i) the Agreement still noting Patricia Wong as Agent and Prompton Real Estate Services Inc.’s Address For Service, (ii) a landlord who does not comply with their responsibilities under the Agreement or the BC Tenancy Act, and (iii) a landlord who does not comply with Orders handed down by the Residential Tenancy Branch. While we understand there is likely little Prompton Real Estate Services Inc. can do in this situation, we hope to highlight the fact that Prompton Real Estate Services Inc.’s reputation and credibility has been misrepresented (by affiliation and use of their address) in unprofessional engagements and linked to what most would call a “scum landlord”, an ever increasing problem faced in BC in which the Residential Tenancy Branch had to create a special Compliance and Enforcement Unit which is the route we are now taking to resolve this problem.

Positive experience: When Emily was responsible for my place everything was great, she's super responsive and a caring real estate agent. Then [redacted] took over for my flat and he's been completely unresponsive! Doesn't pickup calls, doesn't want to share their cell work number, barely replies to emails, used to not send out important building email alerts. Awful service. Eventually posting this review helped though, so keep on persisting if you have issues. They got to all my concerns afterwards.