Exclusive Rentals Ltd

Expérience fantastique: I had a wonderful experience at their customer service as they were highly responsive and helpful with me finding the perfect lease at the time when I needed it!

Expérience négative: The service is horrible, when I had to call their main office 3 times to get a document they told me that they would but they kept not sending it, wasted 2 hours of my day and was very rude, I realized that the 2 girls only do what they have to, the bare minimum. I would not recommend this service to anyone.

Expérience fantastique: It was hard to live without heat, till we got our little heaters, but I didn't realize how much more comfortable I would feel in my home till the heater was fixed. We waited a long time, but it was worth it. The only thing is that it gets hot in the morning when I wake up, when I have to open a window, whichever one is not stuck. Anyway, the forecast is calling for some sort of terrible cold weather, so, if this is true, then I'd say the work has been done just in time. The guys were very professional. I understand it was a difficult transition from the old system, but they did it. Will I be able to control the heat with the current thermostat ? It doesn't seem like it, but I don't really know.

Expérience positive: I sent a text last week, no response. Today, I sent an email, the issue was fixed, the same day

Expérience fantastique: Maintenance team is prompt and efficient!

Expérience fantastique: They were very professional, and the dryer & washer now work. It's nice to have things clean again.

Expérience fantastique: Great service, quick response to our concerns, would recommend! :)

Expérience négative: I would not recommend Exclusive Rentals. I rented a place for several years from them (have recently moved out), and they are largely disorganized, and happy to skip some of the smaller rules governing landlords in Ontario. Few examples of experiences - Not provided with interest on deposit on completion of lease as required by law. - Notice of entry issues. Either not provided, provided and no one showed up, or showed up at a different time/day then stated - Repair issues to more time to resolve then they should have - No control of heat/cooling in unit. Had to rely on windows and opening or closing of ducts - Threats of fees/charges for property issues that were a normal part of wear and tear or standard landlord maintenance (Did not pay any of them) - Not provided with mail box key, had to pay an additional fee with Canada post to have it re-keyed. While many of these issues, are issues that you may face with other landlords, and none of the issues were life threatening, the companies disorganization caused lots of stress, and would require a tenant to know their rights, and push back as required.

Expérience fantastique: Ron was super kind when teaching us how to turn the heating on in our house. He made sure to stay on the phone until we managed to find the furnace switch and the walked us through the whole process! Couldn’t have had a better experience!

Expérience négative: If there was a -100 stars for reviews this company would be getting it. STUDENTS AND PARENTS BE AWARE AND STEAR CLEAR OF EXCLUSIVE RENTAL. Nothing but issues with this company since the get go. We have now reported them to the Better Business Bureau, the Landlord and Tenancy Board and a couple other places and our lawyer is involved. They take full advantage of students, send text messages asking students for money for ridiculous things, do not fully disclose issue until AFTER a lease has been signed, and I mean well after and that's if you actually figure it out yourself and call them out on it. Completely unprofessional and will ghost you on emails when they say the kids are getting sent to collections.so it makes the kids pay up for the $ they want from them because these kids are scared of getting sent to collections. Emails not responded to

Expérience fantastique: The service that you provide is out standing Ur maintenance guy Ron was great and very friendly and professional thanks and have s great day

Expérience fantastique: Wonderful experience, the house is great and clean and newely renovated. Highly recommend!

Expérience fantastique: Maintenance responded within 1 day and solved our issues very quickly and professionally!

Expérience fantastique: Super quick service turnaround, very attentive and helpful.

Expérience fantastique: They’re really helpful. Everything was smooth and easy

Expérience fantastique: Great and quick service. Came same after hours night before going on vacation. Checked and talked through a couple other issues as well. Service has always been professional and immediate. Thanks again

Expérience fantastique: Rented thru exclusive for about three years, had a good experience, timely about any repairs, always gave us good notice when they needed entry, good communication all around. Would happily rent thru exclusive again.

Expérience fantastique: Thank you Ron for your great help It’s just one hour , he stepped in and resolve it . We are enjoying the cool A/C . Abdul

Expérience positive: Great and friendly customer service from a great Team. Problems faced are dealt with efficiently and promptly by there highly trained Team. Would totally recommend them.

Expérience positive: I haven’t yet experienced the place I’m staying in but ever since signing the lease Ron has been so helpful communicating with us, letting us know what sort of maintenance and care is happening to the house, which we appreciate very much.

Expérience fantastique: Ive rented from Exclusive for 3 yeats now. Always responsive and quick to address issues. Friendly, trustworthy service.

Expérience fantastique: After experiencing dishwasher issues with little success troubleshooting for a solution online I contacted the Maintenance Team at Exclusive Rental. The next day they had a technician come by who diagnosed and fixed the problem within 15 minutes of arrival. Amazing and fast service!

Expérience fantastique: Our recent move to London has only been the best and most positive experience because of the knowledge and support given by Exclusive Rentals Ltd., their staff, and in particular Wendy Hare. Wendy Hare is the Office Administrator and has been the most kind and understanding soul we have met on this journey. She has been a delight to speak with and always provides a personal touch that is often lost in that industry. Exclusive Rentals Ltd. is a family and will treat yours the same way. Exclusive Rentals Ltd. as a company go above and beyond to care for those who care for the homes they are renting. They always provide prompt response to maintenance requests and are available through phone and email to answer any other questions or concerns a renter may have. Because of Exclusive Rentals Ltd. and the staff with Wendy Hare I plan on staying with them for a very long time. I am elated that my family found this company's family and look forward to the years to come! When it comes to rental property management companies, Exclusive Rentals Ltd. is #1! It is not only the administrative staff that are amazing it is the response time and quality of work whenever you have a problem. Ron in the maintenance department is always quick to respond to questions and requests. Notice is given and follow up is provided! This is by far the best company to rent from!

Expérience fantastique: Exclusive Rentals is a wonderful property management company that prioritizes the needs of their tenants, as well as their well-being. When an outage had occurred in the home, one of the admin supports, Ron, was not only quick to provide assistance, but also guided us through the step-by-step process. The responsiveness and compassion of the property can be truly felt. They provide easily one of the greatest maintenance, care, and communication that could be offered. I am so grateful for the year I rented from them :)

Expérience fantastique: Amazing people, amazing service. Did more than they had to. Very kind and generous. Super grateful to the people who do repairs inside the house and outside on the deck- thank you for helping me retrieve my graduation ring :)

Expérience fantastique: Ron at exclusive rentals is awesome! He always sends over maintenance repair teams in a very timely manner and always has solutions to any problems with the house! I blew a circuit and he was immediately sending a request for a repair man! Thanks Ron

Expérience fantastique: Great experience dealing with Exclusive Rentals. They offer prompt, efficient services when needed. We have had a super experience with them! Thank you!

Expérience fantastique: Ron is very kind and efficient in ensuring we receive appropriate services for our property on time. Thanks guys!

Expérience fantastique: A couple of pipes were leaking so we called and within 24 hours they had both fixed the leak and dried out all the water on the ground. Also friendly customer service so would recommend.

Expérience fantastique: I am very thankful that the salt I had asked for was delivered promptly and not just one bag but two! Thank you very much to all the maintenance staff for their kindness and professionalism. Miles

Expérience fantastique: Spoke to Ron after being locked out of my house, within 20 minutes someone had come to unlock the door. Great customer service!

Expérience positive: (This place is same as Luxury Student Rentals.) (2025/01/24) The old microwave in my unit went down recently. Due to a part being unavailable, a replacement was confirmed. The whole replacement process took slightly longer than one week, I finally saw the new microwave today. Overall good, but the efficiency still could be improved. (2024/08/17) Arrived late last night and successfully picked up my keys from their lockboxes. The property looked good, no big issues so far. (2024/05/27) Ryan is a helpful agent, answering my questions with efficiency and patience. Still in the middle of the renting process, let's see how everything goes. Will come back to update for sure.

Expérience fantastique: I can't thank Ron enough for the great service he has provided in my house full of girls. Ron is very quick, efficient, professional and reliable. Ron is always there for us when we reach out for help, he typically comes by within 24 hours of receiving our concern. Thank you Ron!

Expérience fantastique: Maintenance for my building always responds quickly and issues are always addressed! Management is really communicative about issues and in the past year have been really helpful in adding in QoL things around the building.

Expérience fantastique: We had a maintenance issue with our property and the company was very helpful in solving the issue within an hour. Their staff is very friendly over the phone and Ron especially is very funny. I have had a great experience with their customer/tenant support and they made my day!

Expérience négative: Worst experience renting I’ve ever had, they wouldn’t address a leak for months until it started pooling in a light fixture, while dong absolutely no mold tests. The house block we were renting in was in absolute horrid condition with every door having signs it’s been broken down at least once. If an appliance breaks it’s about a 50% chance they believe you, leaving the house without things like a washing machine, air conditioning, or a dishwasher. I would rather live in a trailer than give money to a company that has such a horrible business practice again. Exclusive rental properties makes London look like a ghetto, expect every part of the house to come improperly maintained and then to be blamed by them for it. When we moved in there were piles of garbage in the basement and garage that they then started harassing us over. Not to mention the parking lot has absolutely massive pot holes that are up to 8” deep and completely unavoidable. Worst experience ever, avoid at all costs they will rip you off, harass you, and they take your money to make London just a worse place to live in.

Expérience fantastique: Great maintenance team. Representatives were all very responsive and tended to our needs quickly and efficiently. I highly recommend them, they're a great company, especially for students.

Expérience fantastique: The management of this building is outstanding. Constantly considering the tenants' requirements and promptly resolving any issues. The building is immaculate, and the neighbours are lovely.

Expérience fantastique: I’ve had a great experience with exclusive rentals over the past 3 years! Any questions or maintenance needs are answered and handled very quickly and the people who help are very pleasant. I would definitely rent from here again!

Expérience fantastique: Exclusive Rentals was super quick and efficient, everyone was very friendly and helpful. Our washer and dryer was broken, and they dealt with the problem immideatly! I would recommend this company to everyone

Expérience négative: Taking advantage of students. Renting out old properties that have mold and no A/C. Many things were left over from the old tenants and the house was dirty upon arrival. Overall, the property is heavily under maintained for the price me and my roommates are paying and to some extent a health hazard.

Expérience fantastique: Initially when signing with a property management company I had my reservations due to repetitional rumours, however we have had such an amazing experience renting with exclusive rentals. Ron and the maintenance team are quick with their responses, they send a team to help us with any maintenance issues we uncover so we never have to worry about finding handyman services elsewhere. They notify us days in advance of their arrivals and schedule us in promptly. Additionally, the administrative team is extremely helpful with any questions we have had in our time here. Overall a very great experience!! Thank you Exclusive Rentals Team!

Expérience fantastique: Exclusive Rentals has demonstrated professionalism and compassion over the course of our rental agreement going on three years. They were fantastic about making repaires asap and without extra hassel!

Expérience négative: STUDENTS BEWARE! Would give 0 stars if possible. Big rental bullies, will absolutely take advantage of students and prey on lack of tenant rights knowledge. When we moved out, we were hit with ridiculous cleaning fees because of “dust”. They also expected a full deep cleaning of the unit and charged us for damages from previous tenants that were recorded on our move in inspection. They threatened credit agency which is total baloney because they didn’t even apply to the Landlord Tenant Board which they HAVE to do BY LAW if they want to dispute maintenance fees. Of course, they roped in our parent guarantors mentioning loosely about “credit impact” which obviously scared everyone and bullies us into paying fees. Also, they don’t even do anything once they collect fees. I wouldn’t even be as upset if they charge us and ACTUALLY clean the place for the next tenants. When we moved in, the place was filthy (like black gunk on walls, yellow toilets, dirty kitchen) Completely unprofessional in taking advantage of students, basically doing illegal things until pointed out by students who do the research.

Expérience fantastique: Called about a tree that fell due to being hit by lightning and they came and cleaned it up within five hours of my call. There was nothing left of the tree and it was completely mess free. Very happy with all their hard work!!!

Expérience fantastique: Thank you very much for the exceptional job that you're doing Exclusive Rentals. I lock myself out of my room, And this amazing company came to my rescue and also gave me a free Thank you. ☺️ ❤️

Expérience négative: This company cuts corners and takes advantage of the tennets. I rented a house with my best friend and we were verbally told we could park in the whole conjoined back parking because our parking spaces were already full. They also owned the adjoining property however at some point the neighbor complained about my car that had been sitting in the same spot for a couple days so we got a notice to move the car by Monday. I went to work on and move the car on Sunday but it was gone, after calling the front desk where they gave me 0 information. I called around town to find out it had been towed and crushed without the ownership signed which is illegal. They also made us pay for many appliances which were broken from years of use(aka a really old laundry machine that never worked right). When we moved in the screens were torn and not replaced even though we had requested for them to be. Trying to get ahold of the company and get simple maintenance and repairs done was extremely frustrating and took an excessive amount of time. Also had a maintenance man steal my best friends case of tools! BEWARE EVERYONE

Expérience fantastique: Had trouble closing the window (crank mechanism). Left a message at 8a.m. with Executive Rentals that it was not working and a technician arrived by noon to fix it. I was very pleased at the quick turnaround.

Expérience fantastique: Ron was very helpful in getting us help with the maintenance of the room. He was able to send someone out ASAP to change the lock as well as fix the draining in the basement bathroom.

Expérience fantastique: I was a tenant for 3 years. Great service and responsible. We barely had to call service desk, house was in good condition in and out, always available upon emergency. Privacy was valued

Expérience fantastique: Thank you so very much to Ryan Clegg. I must say, he is a very kind and generous person by the way he helped my daughter and her friends. He found them the perfect accommodation for their location and budget needs within 36 hours. And then he went above and beyond to help guide the girls as to how they could most effectively find sublets for the 4 out of 12 months they won’t need the accommodation. Ryan did not have to do this second part, most other agents could not have been bothered once they got their own lease and commission signed. My daughter and her roommates are very fortunate to have dealt with Ryan. His top notch service is much appreciated and we will deal with him every year for the rest of university!

Expérience fantastique: Exclusive Rentals is tentative to all tenants needs. My rental properties Heater was not working, me and my roommates contacted the emergency team and our heater was quickly fixed within an hour. The maintenance is always very quick and has great service.

Expérience fantastique: When I call the extension number and provide the concern and information I speak to one of the customer service he was Super friendly, Approaching and easily to communicate. I provide all the information that needed and he check it already. Good job.

Expérience fantastique: Was quick and easy help. Ron was quick to set up a scheduled electrician appointment after trying to troubleshoot my problems. Quick and very communicative response! Thanks for the help.

Expérience positive: Applicance technician was able to resolve dishwasher issue quickly and effectively. Great work overall by the exclusive team.

Expérience fantastique: Landlords are great. If there’s a problem it gets fixed quickly and properly. Workers are friendly and social as-well which is a plus. Overall good place to live in.

Expérience fantastique: Amazing rental company! Very responsive to emails and concerns about the house. The support they offer is consistent and fast. Never any issues regarding rent problems as well.

Expérience fantastique: Exclusive rentals responds quickly to any of my concerns with maintenance. Minor issues with my dryer and furnace have been resolved, and I am so happy with the quality and efficiency of the maintenance service. Thanks to exclusive rentals and Ron for always quickly responding to our concerns! The lease experience with you has been nothing but positive for us!

Expérience fantastique: Exclusive Rentals, I stayed in two separate locations for my 2nd, 3rd and 4th year at UWO and I can’t thank them enough for an easy rent. The process of finding a place was quick and they provided a ride so we could scoot around to multiple places back to back! A students dream. Especially since they found places in our price range and with everything we wanted. As for maintenance, neither property really needed any serious maintenance that I couldn’t fix myself, and so I can’t speak of their prowess or lack of pm that subject. Now that I have graduated and am trying to rent elsewhere, I have asked to put them down as a reference. Of which was a simple phone call. Thank you for the service!

Expérience fantastique: Trish and Grant are both Fantastic in every way possible. They both respond quickly and are super understanding. Trish and Grant also have fantastic communication with all their people they are dealing with. From their outstanding professionalism to their unwavering dedication, Grant and Trish exemplify what it means to provide exceptional customer service. Grant's friendly demeanor and positive attitude made interactions with him a pleasure, and I always felt valued and respected as a client. Trish was always available to assist with any questions or requests I had. Trish's exceptional communication skills and genuine care for the residents made her a true asset to the property management team. What truly stood out to me about Grant and Trish was their genuine commitment to going the extra mile. They consistently demonstrated a high level of professionalism and competence in their work, and their exceptional customer service skills were evident in every interaction I had with them. They both exude a positive and welcoming energy that made my experience as a client truly enjoyable.

Expérience fantastique: Would definitely recommend, they were all so helpful and anytime I had a question they were quick to respond, the process was so smooth. Also the agent Ryan that was helping us find a tenant, was very responsive and made sure they we had a tenant that would be secure and responsible. Loved working with them! Would for sure work with them again and recommend to anyone who needs this type of service!

Expérience fantastique: Ron helped me with all my issues! He was extremely helpful and provided immediate support for issues I had with the key to my room as well as a security request. Great customer service!

Expérience fantastique: Excellent Property Management company always looking to help owners when needed. I recommend 100% to investors looking for a reliable partner to look after your properties in London

Expérience fantastique: After a rather dramatic toilet flood, Exclusive Rentals organized for plumbers to come to the house and fix the problem (ran a snake) withing 45 minutes of our panicked call. Excellent & professional service.

Expérience fantastique: Excellent atention. Usually you cannot recommend someone until you have a problem and see how they act to solve it, and in recent days, Exclusive Rentals have helped me solve the problems I have had very efficiently. Thanks for your job.

Expérience fantastique: Exclusive Rentals is a great Property Manager! I've had some bad experiences with a few previous to this. Wanted to give a special shout out to Trish Amaral in their office. I've had the pleasure of speaking with her many times and she is always so pleasant, kind and helpful! Highly recommend these guys!

Expérience fantastique: I have been a tenant with Exclusive Rentals for the past three years and I can honestly say that Trish is such a wonderful Administrator. She took care of all of my groups rental requirements and helped us pick up our keys with peace of mind. She goes above and beyond and has always directed any of our concerns to the appropriate departments! I will continue using exclusive rentals and sharing my experience with friends and family for many years to come ! Thank you

Expérience fantastique: This is an amazing company that truly supports their clients and staff. Everyone always has a positive attitude and smile on their face and we couldn't be more proud to work with such a wonderful company. We love Exclusive Rentals !

Expérience fantastique: After a few attempts renting my property with other agencies, I found Exclusive. Having used them for approximately 15 years, I can say that they provide excellent service and advice and I would recommend them wholeheartedly to anyone who wants an easy and stress free rental experience. Thank you Exclusive!

Expérience fantastique: I have used Exclusive Rentals Ltd. for many years now and am completely satisfied with their professional, competent service. I have been a Landlord for almost 43 years and will always look to Britta and her team to rent my apartments. No regrets period.

Expérience fantastique: I have been a tenant with Exclusive Rental for the last 3 years and continuing this year. they have been amazing, i have no complaints. they are very accommodating and supportive!

Expérience positive: Very good, no problems. Other then a litttle work on the showers little bit of rust would be better if it was gone. But pretty decent house.

Expérience positive: Overall was a good location, only issues were wallpaper coming off continually on the washroom as it was press on wall paper, and hot water never lasted more than 10 minutes. Other than that it was good.

Expérience fantastique: I was going through some serious financial struggles due to the lockdown. Wendy Hare at exclusive rental worked with me to help me catch up with my rent. Wendy was courteous and patient and treated me with dignity. I will be forever grateful to Wendy and exclusive rentals.

Expérience positive: Exclusive rentals was able to find a place that suited my criteria, in a very quick and efficient manner. Ryan was able to give me a showing on short notice. Was responsive to my endless inquiries and a decent chap. Trish at the office was quick to respond to my emails and phone calls. All in all , they made it a pretty painless process. I would definitely recommend them to both property owners and renters.

Expérience fantastique: Exclusive Rentals has been a terrific company to rent from. They communicate effectively & are often maintaining the place we live. They always answer our questions and get anything fixed in a timely manner. They have been extremely understanding to challenging times & really try to work with you and help you. Wendy is phenomenal, a very responsible and respectful person. Shes been extremely supportive and proactive and would give exclusive 5 stars just for Wendy alone. I am grateful for all their support and to be one of their tenants!!

Expérience fantastique: I've had a great experience with Ryan who was professional and kind when I inquired about and viewed an apartment. The Exclusive Rentals administrative team has been very friendly and responsive throughout the rental process, replying to my questions and emails practically immediately. Thank you!

Expérience fantastique: Hello, I would like to share my experience with exclusive rentals and the property 204 regent street which is the located in the most convenient spot of the city and very close to western university, the convenience store, bus stop and food outlets. We stayed here for almost 3 years. Overall, we had a great experience in finding a rental home in London city and working with exclusive rentals. Great service, professionalism, quick response. I would highly recommend you to connect with exclusive rentals if you’re looking for great service and a very good property.

Expérience fantastique: Very kind, went above and beyond the exceptions. I needed them to check my fire alarm and without me saying anything they added an extra fire alarm by my kitchen. This sounds like it should be no big deal but he had to go back down to his car to go get a ladder and stay for extra time past his required 8 hour shift, and it was his idea to install it. Very pleasant to deal with!

Expérience négative: What a trash company run by even trashier people. Where to begin: - told we had AC - didn’t - had 2 hot water heaters, a bathtub and sink leak catastrophically - agents showed up without giving notice - never repaired water damage from the 4 massive leaks. - expect the property to be cleaner (and fixed I guess?) than when you arrived despite literal piles of dirt and junk throughout the house when I got there - straight up wasn’t clean when I moved in - hired substandard cleaners after 3 MONTHS of complaining (cleaned less than half of the house and left) - sends collection agencies after struggling students over these issues. - never actually did receive that referral gift card even though I asked... and asked and asked about it. I’m sure there’ll be more. I’ll add as they come to me. Do yourself a favour and don’t rent with Exclusive/Ryan.

Expérience fantastique: This morning our kitchen lost power, Ron was amazing and quick to help us solve our problem. When the lights didn’t come back on right away he assisted the people living below us, and guided them over the phone on how to work the switches, and now our power is back, thanks Ron!

Expérience fantastique: During my search of finding a house this year, Britta was such an amazing help. She kept me up to date and sent me listings that appealed to my group. She was always on top of things and never once let us down. I would definitely recommend Britta and the exclusive rental team, they are so trustworthy! Ryan was also a great realtor when showing us properties!

Expérience fantastique: Exclusive rentals does an amazing job when it comes to taking care of your home and tenants needs. Jenny, Rebecca and the team are always a phone call away and respond to emails and follow up pretty much immediately. Thank you

Expérience fantastique: Excellent customer service, fast response when being transferred. A kind man answered and despite our late inquiries, he found availabilities to accommodate our needs. Prices are very reasonable for students as well! Highly recommended.

Expérience fantastique: Our new management is so on the spot. -They don’t waste time. - Have after hours service - We had so many complaints, our old management was not getting bothered at all but since they have taken over, they have fixed every single issue we had and everything was fixed in timely manner - They are always, always there. In future, not anytime soon though, if I ever started business in properties, I will make sure I will come to them to give a contract to manage my properties.

Expérience fantastique: Britta and her team have always done the best for us. She has had our houses rented every year. We have been with Britta/exclusive rentals for over 15 years!!

Expérience fantastique: Their staff is friendly and wonderful to work with during the start of our tenancy. The maintenance team is very quick and courteous to handle questions and repairs. Notice is always given in several different ways to make sure we are home, the time frame of work, and if there are any delays.

Expérience positive: A really great rental experience. The owner of the house is a little slow on approving maintenance requests but the rental company follows up with him and with us. It is nice to know they care about our maintenance issues.

Expérience négative: I've rented off them for a few years and was recently attacked in the doorway of my apartment building by someone who doesn't live there but knows the building code. These people are lazy and have shown they have zero back bone. If you want to rent off slum lords come here and ask for Priscilla.

Expérience fantastique: Ron was excellent in helping me with my needs. I received great customer care with efficient service. I forgot the code to my house and after security questions, he helped me get in. Highly recommend!

Expérience fantastique: I tried calling the customer service as I was looking for an apartment. The experience was really good as they helped me out to find a good place. The person on the call was really very helpful and support. I spoke with a guy in customer service and he found a really easy way for me to get in.

Expérience fantastique: Exclusive Rentals managed my three properties for almost ten years. Never a missed payment, serious tenant issue, or vacancy. They are at the top of their game.

Expérience fantastique: Ryan at Exclusive Rentals really came through for us !!! I was helping my son and his group of four friends look for accommodation for the next school year at UWO and we were hitting dead ends everywhere. I contacted Ryan on a listing he had which had unfortunately already rented. I asked him to please keep me in mind if any other appropriate property came up and he did just that. He reached out to let us know about a new listing as it went live on the rental portal and my son and his friends were able to arrange a viewing and they took the house !!! It is perfect and they are so pleased!! If Ryan hadn't followed through on his word I know we would still be looking. He was professional and respectful and made the process quick and easy for them. Thank you Ryan - for your amazing customer service and for keeping your word. It made ALL the difference to us. Liane B

Expérience positive: I reached out to a customer service representative to inquire about a rental I was interested in and the gentleman was very friendly, knowlegeable, and patient. I asked a variety of questions and he was able to respond in a very professional manner via phone. I would definitely recommend Exclusive Rentals Ltd.

Expérience fantastique: With COVID restrictions and the pandemic, my roommates and I were worried about finding a suitable place for next year. However, with the help of Ryan, we were able to find a place that we love and are very excited to move into! He was professional, patient, kind and made sure to clarify any questions that we had during the rental process. Thank you so much Ryan!

Expérience négative: Exclusive has time and time again failed me and my friends as renters. They are constantly unresponsive, are not consistent when being messaged, and fail to follow through on tasks they have agreed to do. My girlfriend lives downtown and the locks were changed on her apartment door while she was at work and she was not given a key. When she called, they informed her they were closed. Luckily, she had a place to go, but I cannot imagine what someone would do in her situation if they did not have anywhere to go and were locked out of their own apartment that they pay to live in. This was on Thursday evening, and they still have not brought her a key, after saying they were going to at some point today. She is now unable to get into her apartment for the whole weekend, as they are closed from Fridays at 3pm until Monday morning. I am just completely appalled at how unprofessional, uncaring, and honestly horrible this company has proven to be over the years. Please, if you have any way to avoid renting with this company, I could not recommend it more. I cannot believe the stupidity.

Expérience fantastique: Britta Stern, helped myself and my four other roommates, find an amazing luxury student home for 2022. We were having some difficulties finding a new place in Old North as it is the most popular place to live as a student. However, with Britta's help we were able to find a house that meet our requirements within two days.

Expérience fantastique: Ron is very professional and has been a great help in my house hunt for next year. As a first year in university I especially appreciate the fast updates he provides me and my roommates. He's always doing his best to help accommodate to our needs and it shows. Strongly recommend asking for his help if you're looking at properties on Exclusive Rentals Ltd, he'll help find you a good home for a good price :)

Expérience négative: My daughter and her friends booked a time to see two properties. The agent picked them up AND THEN said that the properties were rented and they were going somewhere else. No notice given to the current tenants before entering, they just walked in. One tenant was sleeping. Agent’s driving was so bad that the group did not get back in their car and chose to walk home.

Expérience fantastique: I have found executive rentals in London to be a very professionally run business and its agents are quite responsive. The units that they rent out are of good quality and excellent value. Great team!