Panadew Property Management

Negative experience: Beware of this company. As another reviewer noted, I'd give Panadew zero stars if it was an option. They are a disgrace of a company that does not care at all about tenants. We rented a house last year for 4th year and here are a few of our experiences with their totally inadequate service: the house had not been cleaned when we were scheduled to move in; In mid-December, it took 9 days for the back door to be repaired to close a visible gap which was letting in sub-zero air making our living space miserably cold and driving up the heating bill; Then there was absolutely no heat at all for 6 days during sub-zero temperatures in January; A leak from the bathroom, on the second floor caused disgustingly unsanitary water to leak into the kitchen below and was not fixed for 3 days. Through it all they couldn't have cared less; they bully and/or ignore tenants knowing they are students who don't have the means or wherewithal to fight back. If you get stuck with these guys, photograph and document everything, and seek compensation immediately. And watch out when you move out, they will fleece you for every speck of dust you leave behind. Shame on you, Panadew Property Management.

Fantastic experience: Just signed a lease with Panadew and it was a very smooth experience compared to other landlords previously dealt with and they were very friendly. Was with them previously at another location.

Negative experience: Avoid properties managed by this company due to their age and unreliable management. During my move-in, I emailed after the deadline to request permission to leave belongings behind. We left study tables, chairs, and a couch in one room, only to find everything had been thrown out. The house was both dirty and empty. Despite knowing these were our belongings, they discarded them because we didn't confirm by the deadline, even though we informed them by phone that our items were still there. I’ve overlooked many issues before, but I shouldn't have, as they trap tenants in leases and threaten legal action. Also, the upstairs unit had an electrical problem that is accessible only from my room (the basement door is through a private room), and I receive biweekly calls at unreasonable times asking me to switch on their electricity from the basement. Management often comes with temporary fixes. Additionally, the oven had a rat when we moved in; it should have been clean. The fridge is so old that gaps allow mosquitoes and cockroaches to enter and contaminate the space when opened. Please be cautious and avoid this company.

Negative experience: I would give 0 stars if I could. Our back door does not fully close and it is -20 degrees outside. We call and email, they say they will fix it and they don't. The house was a complete mess when we moved in and had so much broken stuff. Joke of a company. They prey on students. Please do not rent with them unless you have no other choice. I have rented with other property managers in Kingston and none have been this bad.

Fantastic experience: Panadew is an excellent property manager. We were with them for over 5 years and had excellent service. The accounting was always on time and the property was well looked after. I highly recommend them.

Fantastic experience: My daughter rented from the Panadew for 4 years when she’s at Queen’s. The repair requests were dealt with timely. Overall very professional.

Negative experience: Panadew is the absolute worst property manager out there. Do anything but live in one of their properties. Stay away.

Fantastic experience: 2018: Great service, great value. We switched to Panadew for property management about a year and a half ago and have no regrets. We had some very poor quality tenants and the previous management company had trouble renting out one of the vacant apartments. Panadew got repairs and renovations done quickly and at a fair price, got us back to full occupancy, and improved the quality of the tenants so that our upkeep costs are lower. The invoicing/reporting and communications are consistent, on-time, clear and friendly. I can't say enough for their service - it has been a huge weight off my shoulders to have them taking care of my property. UPDATE 2025: I'm still really happy with Panadew's service. We continue to have low tenant turnover, the upkeep continues to be consistent and well priced. We had a bit of a fire issue 2 years ago and they were very helpful with emergency repairs, managing the insurance contractor and keeping me informed. Definitely 5 stars - Thanks again Panadew!

Fantastic experience: I have worked with several property management companies over the years, and you are, by far, the most professional and convenient one I have encountered. There are no hidden fees, which I genuinely appreciate. Thank you for your excellent service.

Negative experience: Slum landlords. Do not communicate or respond. Ever. Leave property in unliveable conditions. Water shuts off. Electricity goes out. Do not repair anything. DO NOT RENT FROM THEM!! Hellish experience.

Positive experience: They've been great to move into, It's so difficult to find a place to rent that allows pets. I wish they had the backyard fully fenced in at my unit but overall they have been good as of yet. I would recommend Panadew. : )

Negative experience: Unprofessional. Could write an essay on how terrible the company is, and I just might, stay tuned. (Yes that is a bat pictured below, they were my roommates for a year, thanks Panadew!).

Negative experience: Panadew is the worst property management company in Kingston from a tenant’s perspective. Panadew regularly downplays tenant’s concerns and even ignores them. In my case, Panadew refused to do anything about a bat infestation in the attic, citing that there was “nothing they could do about it”. Despite asking them on numerous occasions, an exterminator was never brought to the house and the holes that the bats were entering from were never sealed. This eventually led to someone getting bit by a bat in the house. Panadew also consistently overcharges for basic services like removing excess garbage and small repairs. Upon moving out of our unit, Panadew attempted to charge us with a 600$ cleaning fee despite receiving the unit in a a very reasonable state of cleanliness. Panadew’s staff were also very unprofessional in email correspondences regarding disagreements. They also entered our house on numerous occasions without providing us with any prior notice. Overall this is just a really bad management company that I would avoid at all costs.

Negative experience: Shocking service .stay clear of them

Fantastic experience: The Team at Panadew has been wonderful to deal with! We are very happy with the rental property they found for us. The maintenance team is always prompt and friendly. Issues with an appliance were dealt with quickly.

Negative experience: Absolute slum lords. As a parent I watched them bully, lie and connive students. I have in writing them telling students to violate fire and safety requirements, ignore photo evidence of black mold, and then when your lease is done they bully students into sending $1000’s of dollars for cleaning bills which are completely unwarranted. The poor kids are threatened with LTB tribunals and so they send money. I wish I had known in time as I would WELCOME a chance to get these crooks in front of LTB. I have lots of photos/ videos and emails to sink them. Stay away. Zero integrity. Zero credibility.

Positive experience: Prompt response from the management to find long term student lease. Definitely recommend it.

Negative experience: Rent price is too high for that quality of suite, this suite was full of pest: centipede, cockroaches, spiders especially in summer, fall and spring. Floors are outdated, suites is hard to clean. When first move it it was dirt and dust was thick. Because I move out a month early, because it was not guarantee if my next landlord can let me move in early. If I did move out on the end of month for example June 30, I have no place to stay, no place to put all my belongings, no rooms to keep stuff at hotel for a night. But have to wait until July 1 to put all the stuff in. Landlord did keep my deposit and I was still charged for moving cleaning cost. Why don't landlord use my deposit to cover my clean up charge. I did tried called Panadew several times and no answer to question the charge. They just want more money from students. I recommend everyone to stay away from Panadew

Negative experience: When I used Panadew, somehow they managed to find ways to spend my money every month so it was never a single month of rent - their 9% fee. They also somehow failed to be able to rent my property out for multiple months in a row and still collected their fee for essentially doing nothing. They installed trim on the inside of a basement door to an unfinished basement without permission, and charged me for materials and labour. If I could go back in time I would have never used this company.

Negative experience: Terrible landlords, do not recommend!

Negative experience: Not reliable

Negative experience: A terrible and dishonest company. Tara in particular is very negligent and honestly a liar. She lied to me multiple times about her completion of my application, left out parts of it so I had to reach out and ask for it, a pretty important part I may add - ID and paystubs. Terrible communication. She told me it was done and waiting for approval meanwhile she hadn’t even called my references yet on the 31st of the month meanwhile I applied on the 10th. Kept me waiting for over two weeks from I originally sent in my application just to tell me it was denied for something she could have told me from the beginning , and should have been more than fine with a good co-signer- (which I had). It seemed to me like she just wanted to give the apartment to someone else, maybe a family member.Overall a terrible and dishonest company who will blatantly lie to you about your application status. 0/10 do not recommend.

Negative experience: Not responsible. The environment in the building is not safe. I lost my parcel several times. Someone in the building stole it. And their monitor is useless. The entrance doors setting do not make any sense. Homeless people get access to the building and they buzz at night or early in the morning, which was extremely scary. The elevator sucks coz it’s very old and slow and sometimes not working with the tabs. The management were not helping with any of the trouble I met in the building.

Fantastic experience: I’ve been renting with them for over a year and just resigned my lease. There’s a few things I would change, but by and large it’s no different than any landlord issue. Their team is really responsive and handles problems as quickly as possible and really seem to want to make the best of any living situation. You’ll never find a perfect landlord. So make sure you get everything in writing, cross your Ts and dot your Is, and read the contract you sign. Specifically, I want to shout out Kayla who has been really great at making sure any problem we have gets taken care of immediately and that our needs are validated. Kayla, you’re a rockstar and we really appreciate everything you do.

Fantastic experience: I had a great experience renting a parking spot from Panadew (for over a year)! Kayla was always quick to respond to any questions or concerns I had

Negative experience: Not good to rent from. Have had way better landlords in the past. They changed our parking spot a couple months into our lease and we had to park 3 blocks away from where we lived. Suite was very cold in winter. Floors were very outdated and in need of repair. Windows also in need of repair. Any repairs that were done were very minimal.

Negative experience: I rent from them a few years ago, I had so many problems. And they never cared about the tenants unless rent was involved. When bats keep getting into the place they told me “oh that just happens at our units” and made me deal with it. They also are so bad at responding to tenants. And charge way too much for rent for small places 0/10. I tell everyone I know never to rent from them.

Negative experience: Two days no hot water and the solution is space heaters aimed at the pipes. This happens every winter and it always takes days before plumbers are called to fix it because the space heaters don't work. Response to the owner's response below: I fully agree that the plumbers were amazing at getting to everyone around who needed their help and if this were their review I would give them 5 stars. What you aren't aware of maybe is that I actually need to leave the hot tap running in order for it not to freeze in the winter. The plumbers are the ones who advise me to do that every winter. *Please disregard the review below about 1 star reviews being fake. My review is not fake.

Negative experience: It is a terrible institution. I was planning to move to 493, one of their apartments. After I communicated with them and talked with my friends, I gave up moving into 493 and do not want to move into any of their properties. In the description of their advertisement page, it says that 493 is a nice place. But when I went there, I spend nearly half an hour finding the location. It is difficult to find the location. Then, there are construction sites, so it is not a good place for people to stay inside the room all day. After that, the price for the rent is not suitable enough. The construction is old, the elevator is slow, the laundry room has little laundry machine and three of them are broken. The garbage room is full of messing garbage…… My friend told me that their moving day is not pleasant. Since they have lots of furniture, they don’t want to change the location. Since they want to live in a lower noise location, they change their floor and their room location. But for lots of furniture and only one household at that time, Panadew Property only provides them with 3 hours of moving time moving all the furniture from one floor to another. That was kind of impossible! Also, once my friend’s door lock was broken, there was no way for the property to send someone to repair the door lock immediately. Fortunately, he found a way to open the door so that he can get food outside, or he had to call 911. In conclusion, if you want a pleasant living experience, do not trust them!

Positive experience: Shawna and her team were super responsive and supportive for all new tenants, especially those leasing student housing and renting for the very first time! Shawna replies very fast and provides all the information you need. The company also gives a lot of updates and notices, and has maintained safety effectively throughout covid! They deal with problems quickly and are active in responding to urgent problems!!

Positive experience: When I discovered that my kitchen counter was disintegrating from water damage, I contacted the team at Panadew to see if they could check out the problem. The original inspection order got lost in the fray, but when I contacted them again a month or two later, I had a brand new counter and kitchen sink within a week.

Fantastic experience: We have been clients of PANADEW past three years. They have been awesome.

Fantastic experience: I just wanted to warn people to ignore 1 star comments. There is a lady on TikTok asking everyone to go write poor reviews because she is being evicted for not paying rent I took the screenshots if someone from the company wants them.

Fantastic experience: My housemates and I went through this company. Shawna was the best, very helpful, and very sweet! Fantastic costumer service!

Fantastic experience: Love to visit nice people great

Fantastic experience: My wife and I have rented from Panadew for over 3 years and they're absolutely wonderful. They're quick on addressing any issues and are very understanding of frustrations that arise when a repair takes a while. (Someone broke into our mailboxes, took a while to fix. Not Panadew's fault) They're always quick to reply to e-mails about the little things too, which is quite nice. The general areas of our building are always kept nice and clean as well. I would recommend Panadew to anyone looking for a rental. :)

Negative experience: Rented us a place with a moldy bathroom where the ceiling continuously collapsed. They kept tacking up pieces of drywall, which would begin to mold a week later and collapse again. Never addressed the actual problem. Absolute trash. Edit: I am not surprised you've lost the record. That seems perfectly in line with my experience with Panadew. This was not posted in error.

Fantastic experience: Excellent organization Competent and professional Great communications Invoices and related items always on time and accurate Maintenance always done efficiently and quickly. Would recommend Panadew to others

Fantastic experience: Panadew has been utterly professional from day one that I contacted them to help me from outside the country. I rest assured knowing that they are caring for my home while out of Canada. Thank you for the peace of mind.

Fantastic experience: Great listings The only thing I would say is that they need to be more supportive.

Negative experience: Probably the worst property management company for students. They try and charge you for any small inconvenience that any reputable landlord wouldn't think twice about. Avoid them if you are a student!

Fantastic experience: Panadew is an excellent organization to manage your rental property if you are looking for transparency and an honest business relationship. For two years Panadew has provided sound advice on finding and maintaining quality renters who stay long term, advising us about house maintenance and improvements while we live overseas. They provide quality service and peace of mind.

Fantastic experience: Lived in a Panadew managed property for a 7-year period and had a great experience. All my service requests were consistently addressed in a timely fashion by either Panadew employees or independent contractors. General building maintenance was performed on a routine basis and the management company was great about keeping up with general apartment maintenance for even minor issues. Communication was always prompt, polite, and professional. Overall: they're a competent, well-established group who are a delight to interact with. What more can you ask for?

Fantastic experience: We have had a pleasant experience with Panadew. They have been professional, friendly, and timely with maintenance repairs, although we haven't had many and we live in an old building. Our property is well kept and they even painted the whole apartment before we moved in. The only issue we have had is when we waited hours for our keys when moving in. However, our experiences the whole year have been positive and we look forward to staying in our apartment next year!

Negative experience: I was turned away from a viewing because they knew an old friend of mine

Fantastic experience: The customer service was polite and helpful with prompt response times.

Negative experience: Horrible rental practices. My husband and I were the first people to see and apply for one of their properties. My husband is military so we have stable income. We have owned our own home for more than 2 years. We got glowing reviews from 2 seperate sources. More than a week after our application process was started (while in constant contact with the company about it), we recieved an email saying that the property had been rented and if we were interested in another property then they would forward our application onto that property. We know for a fact that no one else even saw the property until several days after we did so we were the only application for the property for the first few days, meaning, that the application process does not take as long as we were waiting. I responded stating as much and recieved an email back saying my husband failed the credit check (they specified my husband meaning they either didn't check my credit aswell or didn't care that my credit was better). They never told us that our application was denied or why, and had no intention of doing so, so we were not given the opportunity to come back with a cosigner. BUT they were going to send that same application that had already apparently been denied onto any other property we may have been interested in knowing it would not be accepted and never telling us why.

Negative experience: Had a small problem with my bank account .took caah into pay rent .i asked if i would recieve an nsf charge on my account .they said no. Little did i know they somehow charge their renters nsf fees aswell as the bank. I got an nsf from my bank so rent was 50 dollars more this month .They basically said its my problem .Pathetic. Currently looking for new place. EDIT: my rent was paid 3 days in advance in cash after my bank delima so i dint know where there getting their delusions from . i have a reciept to prove it too that i will glady upload if i need to.

Fantastic experience: Best property manager in Kingston

Fantastic experience: Panadew has managed properties for me for over 10 years. I find them to be professional and responsive to my requirements and the needs of my tenants. For me, the test of a really good company is how do they handle things when something gets messed up? They take ownership of the problem and promptly resolve it. I highly recommend this company

Negative experience: Tried to schedule viewings at various units for over a month, staff rarely responded to repeated emails. Responses were usually late when they did come, and rental agents promised to prioritize our file after completing several applications but did no such thing. Kingston's rental market is very competitive so it's understandable that listings come and go quickly, but timely and accurate correspondence seems to be a reasonable expectation for a property company.

Positive experience: Rented an apartment downtown for a year. For student living the unit and building were in decent shape, however they would have benefited from some improvements such as windows that do not accumulate frost on the inside and new laundry machines (since the existing ones were under repair quite often). Customer service was great in the beginning but frustrating near the end as we would receive little or no notice of interruptions to electricity/water and they were unaccommodating when it came to scheduling our move out.

Fantastic experience: I have been very happy with Panadew property management since they started managing our building. Any maintenance issues are dealt with and adressed quickly and professionally. The management and staff are allways friendly and helpfull, our building and property grounds are well maintained on a regular basis.

Negative experience: This company is terrible. Check any of the Queen's facebook year pages, or housing pages, and witness for yourself. When I moved out of a house I lived under their care in second year they tried charging us for a cleaning fee. The fee was 200+ dollars (ridiculous seeing as 5 bedroom TORONTO house cleaning services charge half that). Moreover, we left the place cleaner than we had gotten it. MOREOVER X2, they never inspected the house even though we called them multiple times as we tried to hand them the keys. If they had let us know about their bogus claim that the house was dirty the day we had moved out - we would have cleaned it. Sucky company.

Negative experience: Terrible Customer Service. No exaggeration when I say every single request required multiple follow-ups in order to get the issue resolved. Be it having to send two work orders, 5 emails for a requested document, or monthly phone calls to fix parking issues which supposedly got remedied after every call. Place was absolutely filthy upon moving ( representative rushed us through the move-in inspection). We were lied to about having access to our fusebox. The list goes on. I would caution everyone from renting from Panadew.

Fantastic experience: My experience with Panadew was great. They always addressed my questions in a time manner and were very pleasant to deal with. I would recommend anyone who is either new to Kingston or looking for a reputable landlord to rent from to strongly consider Panadew as an option.

Positive experience: efficient renting process and quick response for consulting and fixing problems.

Fantastic experience: Panadew is excellent! When we needed our window replaced as it was broken and was part of our fire escape, they fully replaced it with a brand new one in a timely manner. They maintain their buildings and when someone from Panadew needs to enter your unit, they always give at least 24 hours notice. If you have any issues with your unit, they are always willing to help!

Negative experience: If I could give ZERO stars I would. Waited 45 minutes outside of property that I verified 2hrs before appointment. Agent showed up 40 minutes late. No call, text or email.

Fantastic experience: My husband and I worked with Panadew in an emergency. They were cooperative and processed our application quickly allowing us a speedy resolution to a difficult situation. I appreciate their efficiency and attention. Panadew dealt with issues promptly and politely at all times. I especially enjoyed working with Tara, she is lovely to deal with. I would recommend Panadew without hesitation. Thank you for all your help, both coming and going.

Fantastic experience: I rented from Panadew for three years and had only positive experiences. The rent was affordable, the place was nice and clean, the building was safe, and the staff was always helpful and responded quickly. I have rented from other companies since and nobody has been as good as these guys. If a place that suits me opens up, I'd go back to them in a heartbeat.

Negative experience: Absolutely frustrating. Would not recommend to anyone ( student, or other). They will not return calls and hardly address emails. Very disappointing. very unprofessional. Legitimately worried about " being in their care"

Positive experience: Initially my experience with Panadew was less then desirable, however they worked quickly to fix issues with the rental unit and were quite pleasant to deal with. When I went down to the Panadew office downtown, they took the time to sit down with me and made good on promises to fix the situation I found myself in.

Positive experience: I've been a tenant with a property managed by Panadew. They're ok, relatively professional, and Zak and the main maintenance guy (the really tall one) are nice people who show up when they say they will, but other admin staff have been poor (including attempts to charge us tenants for services that were supposed to be inclusive, leading to the property owner intervening, and a really bumpy end of contract process involving waiting hours for someone who didn't turn up, and was really unhelpful when contacted). However they haven't tried to kill my cat which makes them better than previous letting agencies I've encountered.

Fantastic experience: Two of my daughters stayed at 33 Aberdeen St as tenants of Panadew for 2 years while at Queens University; all good, very professional and recommended.

Positive experience: The best experience I've ever had with a property company or landlord in Kingston. I've been renting in Kingston for 4 years and only this company has been so organized. I can email them with concerns and can expect quick replies. The service staff have always been fast. Today I called about a power outage, their receptionist was understanding, provided me the Kingston Utilities number and requested I called her ASAP if Kington Utilities didn't report an outage in the area. Highly recommended.

Fantastic experience: Prompt and friendly. I have rented from Panadew for almost 4 years now and it's been excellent. I put in the odd maintenance request over the years and they're always there right away. I recommend them as definitely one of the better landlords in the city.

Negative experience: Attempting to rent an apartment from Panadew has been the single most frustrating, confusing, humiliating and poorly handled rental transaction I have ever had, and I've been renting in downtown Kingston for 6+ years. After the way my partner and I were treated, I'm quite frankly shocked they're still in business. Long story short, we looked at and applied for an apartment. After receiving our applications, Panadew sent us a lease to sign and pre-authorized debit forms to fill out, which we did and returned to them asap. Crazy us thought that having signed a lease, we now had an apartment. Apparently not. After two days of no money being withdrawn and absolutely no contact from Panadew, we called to figure out what was going on. After almost 10 days of jumping through their hoops and being promised calls back which we never received, we decided to cancel our application and run far far away from this awful company. If I could give them 0 stars I absolutely would.

Fantastic experience: I rented from Panadew Property Management as a Queens student and I was thrilled that Panadew took care of things for me so I could focus on my studies. I decided to stay in Kingston after graduation and they are helping me find a suitable apartment downtown. Very good service, attentive staff, professional and responsive maintenance people - everything you could ask for in property managers.

Fantastic experience: Good landlords, maintenance guys are awesome, and my apartment was great. I would definitely rent from them again. Thanks Panadew!!