Quay Pacific Property Management Ltd

Expérience fantastique: Entrusting Quay Pacific for their property management services has been a great decision. Reg and Geoffrey are great to work with as they're professional, attentive, and responds in a timely manner. I also appreciate Quay Pacific’s support in the community by giving back as they donate to local children’s charities, hospitals, schools, food banks, etc. Five stars for excellent property management services and being community focused!

Expérience fantastique: Arthur Wong, Property Manager, Quay Pacific Thank you for your time and support these past few fiscal years. We are so pleased to have you consistently on our side, attending meetings, interacting regularily with our Council via emails and telephone calls and always keeping us informed. We have had many different management companies over the years along with a revolving door of Property Managers each year. You have been with us for several years now. We are pleased to have you and for your listening ear as well as your knowledge. Hermine Benson, Council President, Orangewood

Expérience fantastique: Our complex has been with Quay Pacific since 2018. When Michael Love was assigned as our property manager, things definitely improved. He is extremely knowledgeable, reliable, communicative, and professional. Everything runs smoothly, and he is a pleasure to deal with.

Expérience fantastique: Arthur consistently delivers engaging and informative sessions. His expertise truly enhances our meetings, making them both educational and enjoyable. We consistently look forward to his contributions. His knowledge is greatly appreciated, and we are eager to continue collaborating with him. Working with him is a highly positive experience.

Expérience fantastique: Arthur Wong has been an excellent strata manager for our building. He is responsive, organized, and consistently follows through on issues that need attention. Communication is clear and timely, and he makes the process easy for residents by addressing concerns proactively. We appreciate his professionalism and dedication to keeping our strata running smoothly. On behalf of the Council Lansdowne Square - Richmond

Expérience fantastique: Arthur is always responsive to my phone calls and takes the appropriate action to get issues resolved.

Expérience fantastique: Quay Pacific Management assigned Arthur Wong as Strata Property Manager to our strata and for the past 3 years Arthur was great in managing the strata and doing his duties and would like to extend my appreciation to Arthur Thank you Arthur.

Expérience fantastique: Experience with QP so far has been fantastic. Been working with Michael Love for the year in our strata and he's amazingly professional and helpful to our council. With lots of experience and timely responses, he's been a valuable resource to ensuring our building runs well. I appreciate his genuine care for how the residents live in our building.

Expérience fantastique: This is our first experience with a property management group and strata’s period. Also being new to the strata council world, I find working with Michael Love to be an informative and accommodating property manager.

Expérience fantastique: Marianna has been very responsive and helpful. In my past experiences with other strata managers, I had to constantly chase and follow up, but Marianna has been proactive in keeping me informed.

Expérience fantastique: After going through 4 previous management companies over the past 15 years we have finally found one that exceeds all the previous. Fast, efficient. Our council meetings with Micheal have been great, things are focused and gone through in a timely matter. Highly recommend anyone looking for a solid company to manage their strata.

Expérience fantastique: I wanted to give a shoutout to Marianna Pandy from Quay Pacific.She has been our property manager for a few years now and is just like a caring mom to us.Things are not always perfectly smooth like with everything, but Marianna is always on the ball, leaves her ego at the door and has never allowed herself to have any kind of negative attitude towards our council and residents even if she sometimes gets it from the other end.It's not easy to be like this, especially since I have witnessed some of these unreasonable attitudes from some of our residents over the years.So Marianna has the mark of a true professional and a service provider and I would wholeheartedly recommend her as a property manager to anyone!Thanks Marianna!

Expérience fantastique: As always, your mileage will vary based on specific circumstances and the nature of your contracted services, but as a Strata Council member, we've been incredibly lucky to have Michael as our assigned Property Manager. He does a lot of hidden work, has an incredible depth of knowledge, and is always available to consult. While I can't speak to other aspects, I can say that as a new home owner and as a Strata Council member, I've been thoroughly impressed with Michael and his efforts to manage the (often intensive) day to day of our strata's needs. Otherwise, the administrative tasks have always been efficiently handled in a "I don't notice it until it's done so it isn't an issue" way, which is exactly the way you want it! These sorts of businesses are always heavily dependent on your Rep (within constraints of the company's policy), but at least on that front, if Michael is indicative, I can recommend Quay.

Expérience fantastique: We’ve had a few management companies, and Quay has been the most reliable by far. I’ve been on council for 2 years now and Michael Love is awesome to deal with!

Expérience fantastique: During my 2 1/2 years on our Strata Council I found Michael Love to be a most helpful resource. His knowledge and experience helped us through some major projects / decisions and we are all the more wiser for this. Thanks Michael

Expérience fantastique: Working with this management company has been an excellent experience. Their professionalism, responsiveness, and attention to detail truly set them apart. A special thank you to Marianna, who has been incredibly supportive, knowledgeable, and always willing to go the extra mile. Her communication and dedication made the entire process smooth and stress-free. Highly recommended!

Expérience fantastique: We’ve gone through several property managers/companies at our strata. Michael Love is by far the best.

Expérience fantastique: We’ve been using Quay Pacific to manage our strata complex in Port Moody for the past few years, and the experience has been excellent. As a council member, I can confidently say that our strata manager, Michael, has been great to work with. He replies quickly, communicates clearly, and consistently helps us navigate any issues that come up in our community. We really appreciate his support and look forward to working with him for years to come.

Expérience fantastique: Our building has been under Michael and Quay Pacific's management for almost two years. Michael is quick to respond to emails, is informative and collaborative with council. We have been satisfied with their expertise and professionalism.

Expérience fantastique: Quick and efficient response to phone calls, texts and emails. Michael is knowledgable and an excellent source of information for the strata council.

Expérience fantastique: Michael, our manager has conducted our council meetings with consummate efficiency and professionalism, while maintaining a casual atmosphere, and consistently giving us very sound information and advice. Thanks, Michael.

Expérience fantastique: With our stratas complex needs Michael L our PM has been great. We are very happy with both Quay Pacific and Michael

Expérience fantastique: QP has provided excellent service since we had Michael Love assigned to our strata. He is an excellent PM. QP as a whole has been responsive and helpful with all our PM needs.

Expérience positive: Gillian Jamieson always takes care of us. She is patient with me when I don't know all the regulations and always helps us to get to an appropriate resolution.

Expérience fantastique: Michael Love is a fantastic strata manager! He did an excellent job over the many years he served at HPL, and he continues to be the best manager we ever had at Holly Park Lane. Council member Gary Sugrim

Expérience négative: Posted a review of this company 2 days ago & it's been mysteriously missing now. Their rating was a 2.8 and there were only 3 reviews. Today I see a bunch of 5 star reviews which I'm assuming have been made by family and friends of theirs to do damage control. Absolutely avoid doing business with this group, especially if they'll be this deceptive publicly. How can you expect someone to manage a building when they can't manage their own company efficiently and honestly. I only wish I knew of a better property management group to recommend here.

Expérience fantastique: My Starta started with Quay Pacific 6 months ago, and we are very satisfied with the level of service. Our Property Manager responds to emails and calls within a reasonable timeframe and is highly knowledgeable about addressing day-to-day problems and bylaws. Living in a larger Strata, there are also numerous things to deal with (it's never-ending at times). Thank you, Quay Pacific! Strata member, Ever-Lee.

Expérience fantastique: I have dealt with Quay and James Jamieson for many years as a Council Member. They have been extremely helpful efficient and helpful. We have had a very challenging time at our strata in New Westminster and they have guided the strata in the right manner. I highly recommend theme

Expérience négative: Quay Pacific Property Management was a terrible company to deal with. It was impossible to get a hold of anyone. Emails and phone calls were not returned. Any issues brought forward were dismissed. Emergencies were not taken seriously. James was rude and incompetent. They were a nightmare to deal with when we had a leak from an upstairs neighbor. I recently sold my condo and moved into a new one. The management at my new condo is wonderful. The difference is night and day. Avoid Quay Pacific at all costs!

Expérience négative: After 3 months of being a tenant in a unit managed by Quay Pacific I’m appalled at the horrible service. Chen provided so much misinformation about our unit, promising air conditioning, storage, and a private amenity room which were all blatant lies. We’ve tried to resolve this issue with Chen for months and we’ve yet to receive an AC or storage unit or be compensated for the lack of amenities promised. I would highly not recommend working with these people, I would give this 0 stars if possible.

Expérience fantastique: The property manager I was dealing with was Chen Xu who was very professional, courteous and attentive. Chen knows his job well and his work reflects it. So far he’s been great and very responsive to my communications.

Expérience fantastique: Highly recommend working with Chen. He is very accommodating, responds very quickly and communicates effectively and efficiently.

Expérience négative: Very unprofessional. Not transparent enough in their fees. Do not fall for lower monthly fees, they will recover it with the hidden fees. Biggest fall is, they can decide to terminate the contract and leave you hanging in those months without doing anything. Lots of invoices were unpaid that we only found out when the new start took over. Basically, they do not do anything to improve the complex stability, they just want to do the basic stuff like paying invoices (which they failed) and charge their monthly fees. 1 star.

Expérience négative: Avoid this company at any cost. 1st of all this is the worst management company ever. When inquiring about their services they claim to be full service but be careful they add an additional manager fees to the contract. So what they offer to what they make u sign are two totally different contracts. We had them for 9 months they did nothing for us. Then when u call out using their emergency services for which the claim to be is included is false they provide u with a bill three months later. Never once presenting council about the additional costs that they would be incurring then the chose to terminate their contract once they realize that they were not going anywhere with extra billing and go on record on the minutes. Our complex is in the worst shape ever because of their handling and 0 transparency we will be taking action against this company not once did they communicate what was going on and the last two month they stated that the landscapers cheque was in the mail I can forward everyone all the emails to show these crooks are habitual liars stay away from this company period they will leave ur complex in shambles not a single invoice was paid in the last two months. BEAWARE

Expérience fantastique: I've been a strata council member for six years, and I've worked with three different Strata management companies over that time. Working with Cyril at Quay Pacific has been the best experience by a wide margin - correspondence and documentation is handled well, & meetings run quickly.

Expérience fantastique: Very smooth process with Chen and the team. On time for viewings, move in was smooth and timely, and he is very responsive to questions, concerns, or general inquiries. Happy to recommend them.

Expérience fantastique: Thank you quay pacific for setting me up in a home that fit my needs and doing it in such a fast manner as well. If you ever need a place to rent choose quay pacific and request Chen Xu, he not only helped me secure the place and manages everything between myself the landlord and his work he does it with a positive can do attitude! Thank you and your teams work!

Expérience fantastique: Chen from Quay Pacific has been fully supportive of our requests. We have listed two properties through Chen and having flexible communication with Chen leads to meeting our needs. Recommending Quay Pacific for property listings.

Expérience fantastique: I am dealing with Quay pacific rental management team for last thirty years.They had provided me excellent service over the years. Recently I dealt with one of their team members Chen Xu to rent my property in Surrey. He is a very professional and hardworking manager. I highly recommend his services.

Expérience fantastique: I am on the strata council for a condominium located in Langley. We made the change in propoerty management providers to Quay Pacific in September of this year and have been more that satisfied with their service. Its amazing when you have a management company that is proactive in every aspect of the service that they provide. I would recommend Quay Pacific Property Management to anyone that is looking to make a positive change.

Expérience fantastique: Earlier this year (2024) I engaged Quay Pacific to find tenant for my new condo, soon they rented it to the building manager in a very fast turnaround time. This is the very first time I rented out my new condo and the very first time I hire a property management company to do so. Quay Pacific quickly drafted up the contract with some discrepancies between my understanding vs what’s on the contract, emailed back and forth and, ………. here comes Joanna Ong who took time to fully understand the issues and promptly got them resolved to the satisfaction of both parties, amazing !!!! Her efficiency and professionalism definitely set the model for all customer service agents to follow, she is the best of the bests that I have encountered. Whenever I contacted Joanna for any questions or issues, she would return my phone call promtly or reply to my email even late in the evening, she works tirelessly to address her clients’ requests. As I mentioned my condo unit is rented to the building manager but the Strata has been late in sending me the monthly rental cheque, i.e. instead of sending the cheque at the beginning of the month as promised in the contract, the Strata cuts the cheque in mid-month. I raised the issue to Quay Pacific and Joanna intervened and boon, she came up with a solution with her magic wand, now I receive the rental cheque approximately 10 days before the beginning of next month, amazing !!!! And to her superb professionalism and thoughtfulness, she couried the rental cheque to me this month due to Canada Post strike, isn’t she nothing but the best, the very best! Quay Pacific Property Management company is very fortunate to have a director like Joanna Ong, having her around in the company I feel like my condo is in very good hands.

Expérience négative: Ledgeview building Surrey is the prime example why Quay Pacific is the worst management company. We had to literally fight to change the management, did not even bother to ask about the concerns of the residents.

Expérience fantastique: Talk about 5 star plus client service. Chen thank you for your kindness and professionalism. It was amazing working with you and your team. I would recommend anyone looking for a Management Company, Quay Pacific is a top-notch team and recommend them without hesitation

Expérience négative: Avoid these people at all costs. They are the worst property managers I’ve ever encountered—dishonest and unprofessional. They show no regard for tenants and use every trick in the book to rent out their properties. After I signed the lease, Reg Ofreneo failed to complete the move-in repairs he promised. The elevator was constantly out of service, which is why the current owner rented the unit, yet the property manager never mentioned that repairs were ongoing. I lived there for a year, and the elevator was never fixed by the time I moved out. There’s no manager at this company to address complaints, either. Response to the Quay Pacific comment: Adam, Please take a moment to read my review again before responding. 1. I didn’t claim the unit was unclean when I moved in. 2. If your agent lists issues as move-in condition repairs, they should be addressed promptly, regardless of owner approval. 3. I’m not blaming you for the elevator’s malfunction; I’m simply saying you should inform tenants about the ongoing elevator repairs during showings before they sign the contract. Additionally, your company served as the strata manager for several months and the council ended the contract with you because of the excellent work you did in that building.

Expérience fantastique: Chen was our property manager, and I can only say good things about him. We lived at the property he managed for 5 and half years and every time I needed help, Chen was there for me. Thanks for everything!

Expérience fantastique: Thank you Chen Xu at Quay Pacific for always providing a positive and expedient experience. We had an issue arise and he worked through the process to resolve this and to communicate clearly each step of the process. We Highly recommend Chen.

Expérience fantastique: I had the pleasure of working with Chen for my rental unit.Chen is quick, responsible, professional and thinks outside the box. We highly recommend anyone to look for Chen to manage their rental properties.

Expérience fantastique: Chen helped us find a beautiful home. He was quick with all the paperwork, very responsive, and always eager to help. We thank Chen for all his help and support. Cheers Chen!

Expérience fantastique: We want to express our sincere thanks to Edward and Chen for the incredible job they did in finding the best tenants for our property. Initially, We started with Edward as our property manager, and he did an excellent job kicking off the process, including having professional pictures taken and advertising the property. From there, Edward transitioned the work to Chen, who handled property showings, worked closely with potential tenants, conducted thorough screenings, and ultimately placed the best tenants in our property. Throughout the entire process, both Edward and Chen kept us well-informed, providing updates on showings, feedback from potential tenants, and offering invaluable advice. Their teamwork, professionalism, and dedication were evident at every step, and we couldn’t be more pleased with the outcome. If you’re looking for a property management team that is organized, communicative, and committed to finding the ideal tenants, We highly recommend Edward and Chen. Thank you both for your outstanding service!

Expérience fantastique: Chen Xu did such an amazing job assisting us. Everything was so quick and easy. He responded to calls and emails right away and got us an amazing rental property that we really wanted. We really appreciate him for being on top of things and helping us with the process. Thank you again

Expérience fantastique: Quay Pacific manages our 26 unit condominium and we have had Farshid Mohseni as our manager for the past year. He has guided our strata council in making decisions and engaging contractors to move forward with much needed work. He is excellent at leading an AGM or SGM meeting and is able to keep a contentious group following the agenda. With Farshid's advice our strata council has been making decisions that are good for the building and the owners. I’ve worked on strata councils in BC and Ontario over the past 10 years and Farshid is among the best property managers that I have had the pleasure to work with. Elena Simington, Council Member, Port Coquitlam

Expérience fantastique: I am extremely satisfied with the excellent services from Quay Pacific in regards to rental property management. I had a great experience worked with Chen Xu in the past a couple of months and I really appreciate his hard work and efforts in searching for a suitable tenant for my property. In order to accommodate the potential tenant’s individual schedule for viewing the property, he gives up his lunchtime or works overtime in evenings. He keeps me posted or updated in a timely manner. He shows the utmost care and professionalism for both applicant and the property owner. I wanted to express heartfelt thanks to him!

Expérience négative: ***RESPONSE*** I did not "admit", I was unaware, that we were not able to have visitors parking overnight, like stated. There was no warning, or violation letter issued. As per BC Enforcing Strata Bylaws and Rules ( https://www2.gov.bc.ca/gov/content/housing-tenancy/strata-housing/operating-a-strata/bylaws-and-rules/enforcing-bylaws-and-rules) 1. A strata corporation must receive a complaint. 2. The strata council must then give the alleged offender written notice of the complaint. 3. If the alleged offender is a tenant, the strata council must also give the landlord and owner written notice of the complaint. 4.The strata council must decide whether to proceed with enforcement. It may give the alleged bylaw or rule offender a warning or time to comply with the bylaw or rule after the alleged offender receives the written notice. 5. If the breach is corrected, the strata council may decide not to take any further steps or the strata council may proceed with further enforcement. 6.If the strata council decides to proceed with enforcement, it must give the alleged offender a reasonable opportunity to respond to the complaint, including an opportunity to respond at a hearing at a strata council meeting, if requested. (Strata Property Regulation 7.2 defines hearing as "an opportunity to be heard in person at a council meeting" for the purposes of Section 135 (1) (e) of the Strata Property Act). Keep in mind, I have received NO letter, NO opportunity to correct, and NO assistance, or direction on obtaining an overnight parking pass after requesting multiple times. In addition, the tow was not within the restricted times, the car was towed at 8PM. Tow away hours, on the signage in the complex states tow away hours are between 2AM - 8AM. You've taken bits and pieces of emails, and compiled them to push your narrative. The night the car was towed, it was towed within the acceptable hours. If you need to see the ticket, I am more then happy to send that to you directly. My email from February 29 to Jihad below: Yes, I have reviewed the bylaws, rules, and signage from the 2022 copy you sent me. The tow hours on the current complex signage state tow away is from 2am - 8am. The car was towed at 8pm which is outside of the tow away hours. That is why I contacted you to see the reasoning for the visitors car being towed. (I can provide a copy of the ticket/receipt from Unitow) Like I said previously, we did not receive any warning letters, I have made claims before regarding cars being illegaly parked, and they received a violation letter giving them a chance to rectify. If you are able to see the email thread with myself and Jihad, you surely can understand my frustration, having to constantly follow up over the last 3 month, emails being ignored, questions going unanswered, and now no rectification. ***END*** This company hires substandard, unacceptable, disappointing service. I have gone back and forth with our "Strata Manager" Jihad Faris for the past several months regarding parking, and illegal tows happening within the complex. Not only was my guests car towed with no violation letter, or warnings, it was also towed WITHIN the allowed hours of visitor parking. Complex signage states tow away hours are from 2AM - 8AM. The guest car was towed at 8PM. We received no letter to warn us we were unable to use the visitor parking... Which seems odd when we have been residence of our complex for nearly 30 years and have always been able to advise guests to use the visitor parking. After reaching out to our Strata Manager, Jihad, he failed to answer any of my questions regarding this matter. Although, we did receive a violation letter to notify us we "double parked" and if we continue to do so, we will get another tow! I wouldn't hire them to manage a group of ants.

Expérience négative: Jihad Faris is incompetent. They towed a guest vehicle without any warnings. We contacted strata to try to figure out why this happened and Jihad can’t respond to basic questions. He ignores emails he doesn’t feel like dealing with. During one of our emails, he even asked what cordial meant. We have to follow up multiple times. We have been dealing with this for 3 months now. We have given them and strata amble time to make this right.

Expérience fantastique: I would highly recommend Joan Bird as a property manager. Joan has managed our building, The Milano, for over 24 years. The owners of our strata have such confidence in Joan that we changed management companies, so we could still have her as a manager when she moved to Quay Pacific. As an owner, I have always found Joan helpful, knowledgeable, and able to answer my questions and help solve any problems I may have had. Now, as Strata President, I rely on her expertise even more. I really appreciate the dedication Joan has for our building, she treats the Milano like a family member and keeps on top of all maintenance issues, so things run smoothly and less work for the strata council. Joan also goes above and beyond, as if I need help with a situation in the building she will take my call and emails even when off duty and, on the weekends, and even when she was on holidays, that’s dedication, and I really appreciate that level of service and dedication.

Expérience fantastique: Team Lead & Senior Property Accountant, Sanji Jayathilake helped me lot to finalize a long outstanding cheque payment even though said property is out side of her scope and really appreciate her customer service and prompt responses. I was impressed with her service.

Expérience fantastique: Knowledgeable , efficient and pro-active strata management. From reception to admin assistants to agents and accounting department, everyone contributes in running your property smoothly. Special thank you to Melissa in AP that goes above and beyond!

Expérience négative: The deserve MINUS 100 Stars! The worst management company i've seen My entire life. This review highlights a deeply frustrating experience with this strata management company, which failed to address persistent noise issues from neighbors effectively in their building on Drake st. The complaints were well-documented and spanned over a year, demonstrating the company's lack of professionalism and its reluctance to investigate. I even resorted to filing a lawsuit due to the company's inaction. The detailed account of the noise complaints and the actions taken, including the use of audio/video recordings, demonstrates the seriousness of the issue. My efforts to engage with building management, the security guard, and the strata management company were met with slow responses, insufficient investigations, and ultimately a claim of harassment, which further added to the frustration. I also highlighted their consideration of what constitutes "reasonable" versus "unreasonable" noise, showing thoughtfulness in their approach. In conclusion, this elaboration underlines my strong recommendation against using the services of this strata management company, given their apparent disregard for the well-being and peace of mind of their clients. It's clear that the company's handling of the noise complaints left me with no choice but to resort to legal action, and their overall experience was extremely unsatisfactory. lawyers up .. i finally received the court paperwork to serve this clowns. Let’s make these guys go back to school and learn few manners and professionalism.

Expérience négative: As a member of our strata I deal directly with this company and they are one of the worse property management companies ever. Naomi is incompetent and provides quotes from companies that rip you off. Emails and issues continuously ignored. Literally better to do it yourself then have QP involved and they don’t bother responding to tenants and issues do not get passed on to strata. Avoid and use more reputable companies.

Expérience fantastique: For the past several years, we have used the services of Quay Pacific to manage our property. They are experienced and professional and have helped us through some tough obstacles. Our strata property manager, James, works above and beyond his responsibilities, and we truly appreciate his dedication and commitment. Thank you for your guidance, James.

Expérience fantastique: James at Quay Pacific has been managing our strata for the past year and a half. He is professional, organized and a good communicator. His wealth of past experience has been very helpful in dealing with some difficult situations.

Expérience fantastique: We have had Quay Pacific manage our strata property in New Westminster now for over 10 years. In that time we have had a couple of managers come and go. James has been with us now for several years and in that time he has become very familiar with our building, the council, how we operate and what our objectives are. His knowledge and experience are invaluable. James responds to our emails and will answer the phone if he can. We don't expect him to be anything but direct and honest about our property and the management of it. We also know that a property managers time is precious so we try not to bother him too much (wink) We are quite happy and will look forward to many more years with James and QP.

Expérience fantastique: Quay Pacific has been managing our strata units for quite some time and the staff has always been helpful, especially Gillian who i have been working with directly for the past few years to help us as needed. QP don't lose her.

Expérience fantastique: We have lived in our building for a year and a half and have nothing but great things to say about our Strata Manager (James) and the service he and Quay Pacific provide to our building. I find him to be very responsive with any questions and follow-up when needed. Would definitely recommend Quay Pacific and James!

Expérience négative: As a renter (and previous landlord myself), my experience with this company has been frustrating to say the least. I was promised several repairs upon moving in to the townhouse (front door key does not work (this is not something a rental company should have to check with the owners over - its the front door!, door handles missing, over 100 mismatched paint patches throughout the unit) and one year later none of this has been addressed. I have had workmen (arranged by the strata) show up to my front door unannounced 4 seperate times (smoke detector testing, dryer vent inspection, attic inspection, screen removal for window washing). Each time the workmen were surprised I was unaware of the project and advised my rental management company should have informed me. The first time i have been able to get ahold of someone via telephone in over a year, was when the agency called and told me the owners were moving back into my unit. Their employee almost cost me my new rental when my prospective new landlord called for a reference and the employee told him I should be the one giving my own reference and proceeded to argue with him. Last staw is the withdrawl of a months rent today despite the fact my tenancy has ended, keys handed back and walk through completed last week. Now told I will not have my money back for 4 days until they are sure it has cleared their account!

Expérience fantastique: I have lived in strata developments in different provinces for 14 years. Currently I’m in a strata which is largely self-managed except for financial and website management, and management of the annual general meetings, which are contracted to Quay Pacific. During most of my 6 years in this strata, Gillian Jamieson has been the QP manager overseeing these functions for us. Gillian is supported by a small but capable team of staffers who ensure that bills are paid on time and that new documents are added to our web site promptly, so that owners can readily access important materials such as council and AGM minutes, bylaws, rules, and insurance information. Gillian’s work on preparing documents for AGMs and presiding over them has been crucial to their success. Our strata is not particularly large, but we as owners have diverse needs and concerns which can lead to rather “spirited” participation on certain issues. Gillian’s calm and knowledgeable handling of challenging discussions has been vital to the success of these meetings. She knows the applicable legislation inside out and has a talent for explaining complex issues in simple terms without talking down to people. Owners’ questions are handled respectfully within the parameters of such meetings. Having her as an external chairperson makes a tremendous difference to the overall tone of the meeting.

Expérience fantastique: Our strata has had Quay Pacifc as our property management company for years. They are very good and we have been very happy! If you are lucky enough to have Ms Gillian Jamieson as your property manager you are in A+ hands.

Expérience fantastique: Quay Pacific Property Management Ltd is an amazing company to do business with. My strata has been using their services for almost one year and we are extremely satisfied with the knowledge, support and expertise and that our strata manager, Bill Koke, brings to each and every council meeting. Bill makes himself available to owners and council members and is, in my opinion, one of the best strata managers in the business. I would highly recommend Quay Pacific to any strata looking for a reputable, dependable management company.

Expérience négative: The worst property management organization. They threaten you with fines, are completely unorganized and incompetent, harass and fine you and your guests for not wearing a mask. I would regret buying any apartment they manage. They are dictators. Avoid them at all costs and do not do any type of business with them.

Expérience négative: I have the worst experience with this company especially "With Cyrille stoelzaed" one of their managers who was managing the previous building in Coquitlam where I used to live (Obelisk and mention 90% of the resident had issues with the management). I moved in July last year to a complex which is being managed with the same company and even worse with the same person. If I knew he is the manager, I would have not purchased the place. from day one all our front yard and side trees were dry (not only us. other neighbors as well). I emailed the complex's manager and didn't get any response. they usually don't respond to emails unless they have to( I had the same issue with the accountant of the quayside). I sent another email last week and I mentioned that "I am writing since I didn't receive any response for my other emails". the same day they came and removed the trees from our and other neighbors' front yards. keep in mind that our complex is along the Coast Meridian Rd, one of the busiest streets in Coquitlam with a heavy load of traffic. we have no privacy either between the neighbors or the main street from the pedestrian or cars. After sending 4 emails I received the response that the property doesn't have any budget to replace the trees and the next meeting will get placed in March or April we will let you know if we have a budget to replace them or not. It means they won't have a budget which is more likely with this unprofessional management. I don't get why they removed the trees if there is no plan or no budget to replace them. they could at least send a notice and inform the residents and we could decide if we want to replace them ourselves or just keep them for now. What kind of management is this, if they can not even make a simple decision?

Expérience négative: For a “luxury building” this strata is insufficient. Our building managers hours are 9-4, and you’re lucky to see him before noon, or catch him after 2/3. Strata went for Christmas holidays for a month and did nothing for the snow. Didn’t leave the custodians with adequate de-icing supplies resulting in dangerous icy conditions around the common property. I put in a complaint, and since then they’ve been making my life hell. Issuing me warnings for every little thing, after living here peacefully for nearly 2 years. Even issuing me a warning for “smoking on common property” and then admitting to me that the alleged complaint is from our balcony and not common property. We are permitted to smoke in our unit and on our balcony. When I argued about the warning for the wrong issue, I suddenly received a warning regarding the same pets I’ve had since moving in 2 years ago. Clearly filing complaints about legitimate concerns is a death sentence to your peaceful enjoyment. We will be moving in the spring. Far away from Quay Pacific.

Expérience négative: We had a terrible experience with Quay pacific, particularly with its manager Adam. The main reason we chose a property management company was for peace of mind in case a tenant stopped paying rent or caused other issues. Unfortunately, this happened to us, and an opportunistic tenant took advantage of the situation, causing us a loss of several months' rent. Quaypacific played a significant role in this loss. Evelyn, who was working with us, stopped responding to our emails, which was the only way of communication that Adam had instructed us to use. We asked Evelyn to file our case with the Residential Tenancy Branch, but it took her almost a year to do so. When we inquired about the status of our claim and included her manager, Adam, in the conversation, he terminated our contract, claiming we were micromanaging. If an employee doesn't respond to a client's email for a month and the client follows up with their manager, is that micromanaging? After a year, they filed the Residential Tenancy Branch conflict resolution application but forgot to inform us. The tenant showed up at the hearing while we were absent, as by that time they had terminated our contract, and the arbitrator dismissed our case due to our absence.

Expérience négative: I have been a resident at one of the properties managed by Quay Pacific for just over 1 year now. When I first joined, the management seemed ok, however the quality of management has severely degraded since then. A few reasons for my complaint: - The strata manager NEVER responds within a timely manner. Multiple follow up emails are required to even expect a response. Last time I emailed the strata manager, it took them 2 weeks to respond to my initial email, and then another 4 weeks to reply with a low-effort one sentence response with no actual resolution. I was not satisfied with the response but decided that it wasn't even worth my effort to continue pursuing. - During our AGM, the strata council mentioned that they have been frustrated with this company because they have had such a high turnover rate of 6+ different strata managers this past year alone!!! Such an insanely high turnover rate is not normal at all, especially when last year's manager at our property was managing us for a few years before departing. - Due to the high turnover rate, there has been lots of miscommunication between the management and council. This results in missed events, incorrect dates, etc. My personal experience is when I booked the amenity room with strata management (only after multiple follow ups were requested, of course) who confirmed that my council would program the key fob allowing me entry. On the day of my event, I find that myself and no one in the building can access the amenity room, resulting in panic and scrambling to go to another location to host the event. Speaking with the strata council, they said they never got a request from strata management of my event to book the amenity room. Despite the strata manager's inability to respond or communicate, I don't put blame on an individual because high turnover isn't the fault of a single person. Rather, this company has failed to establish a permanent manager at our property which I assume is the root cause of the problems. EDIT to reply to Adam's response below: Instead of reaching out to try and find out what building I live in, Adam has assumed I am a completely different person. I do not know who that senior strata manager is, nor am I tenant but the owner of the unit that I live in. Regardless, contacting the property management company shouldn't be a difficult task that requires multiple emails to yield a response. In regards to the strata manager switching multiple times, this was information passed on by the strata council in the AGM. I have no reason to believe that the strata council would be incorrect about this as they deal with the manager way more often than I would.

Expérience négative: Our strata property had its AGM in June, and since then have received no constructive input from our property manager, James, and no council meetings either. Rather than informing all council members of problems reported within our building he will email or phone one member. It has become council’s responsibility to contact contractors directly and arrange for quotes and to resolve service issues. When Quay Pacific is asked for help they either delay or ignore emails. I last emailed James and his supervisor- Bill, asking for an urgent response on October 20th and on November 4th a response was sent to our council president (and only him, even though I am a council member and the original email copied all other members). Truly the only service our building is receiving right now are financial statements. We haven’t had an in person meeting with Quay Pacific since our AGM in June (no zoom either - just nothing). When they were asked to attend a ‘town hall’ meeting in November they told us there would be an additional fee. If the property manager will not communicate with strata council members then what is the point in paying for management services? I have read the response from Adam Wanono of Quay Pacific. He claims that my statement is false - it is not. I do not need to write our strata because I am a council member. I have emails that support my claims. Situations where council has asked for assistance with an external contractor get an automated response that the email has been received, while a response is not sent for several weeks, sometimes not at all. I have personally tried to contact James by phone, and instead of a phone call back I received an email stating, and I quote, “Hi Darren, There is little point in you contacting the office to ask me to contact you”. No phone call back. Our council has approved work and no response has been given for an entire month. Owners in our building think that strata council is not doing anything - the truth is that our property management company is not doing what is asked. James feels that all communication should be through our council President and so only communicates with that person. If our Treasurer emails, no direct response is sent. If an owner complains, the complaint is not shared with council. You would think that if Quay Pacific really wanted to do right by council then Adam would have contacted council members for feedback rather than simply stating that he’s followed up on my accusations and have found them to be false.

Expérience positive: I have been trying endlessly over the course of nearly 3 months to get the New West office to answer questions about strata fees - on the rare occasion someone replies, they DO NOT follow through with what they say. I'm trying to get them to collect my strata fee...I have provided ALL info that was required. How hard is it to collect payments and answer basic questions?! Even after trying all the other offices, STILL my email correspondence and phone calls are being ignored! Even their receptionist can't get their accounting department to get in touch with me. Get it together!!! EDIT: Nearly 1 month after this post, the issue seems to have finally been dealt with. Adam and Margaret in the Vancouver office were very helpful, but I will not delete this review as I feel that communication is still something that needs to be worked on. A neutral rating is fair and balanced after a very turbulent start with this company.

Expérience négative: Q1 2022 Update: We have decided to end the management agreement with QP. Over the last few years we went through three different property managers. Items were not being addressed in a timely matter including bylaw infractions being sent out months late and many more. We are a proactive group and we do not want to, nor should we have to, micromanage anyone. We encourage other prospective strata's to ensure you review the termination clause on new agreements, look at probation periods, and review fee schedules. We were able to exit our agreement easily as we omitted the requirement of a 3/4 vote from owners. 2017 Posting: Our Strata decided to enlist the services of QPPM after our ownership passed a 3/4 vote to terminate our existing Management agreement a few years ago. We interviewed various Property Management firms and were intrigued with the services and performance record that QPPM has held with other clients. From the moment we had the interview with them, to the transition, and to our monthly and annual meetings, QPPM has kept our complex in well-standing and completed many backlog items that our previous Property Management company neglected to do. QPPM is not like your typical Property Management company. You have a voice. You are heard. When you have issues you need to escalate internally, they value your opinion and taken seriously. There are processes in place to make sure that you are satisfied and happy with the services provided. In addition, we have been pleased with the strata manager assigned for our complex. Leslie Haycock has performed superbly in her responsibilities with dealing with our day to day operations of a typical strata corporation. Leslie has performed above and beyond with respect to our monthly strata meetings, Annual/Special General Meetings and her correspondence with our contractors. Thank you for your dedication Leslie, it truly means a lot to all of us servicing on council! If you are looking for a firm to manage your complex and or additional services they provide, you do not need to look further. Set up an appointment and have a chat with them. You will not be disappointed.

Expérience fantastique: Quay Pacific is a professionally managed company and responsive. They keep their clients on top and leave no stone unturned to make sure the job is done to the satisfaction of the client. It can tailor-made the things as per the client's requirements and has the least bureaucratic hurdles to solve the issues.

Expérience négative: EDIT: Regarding estrata hubs surcharges - your automated message regarding forms indicates that your office ONLY accepts forms orders via e-strata hub. So trying to blame e-strata hub for the additional costs when you ONLY allow that method of ordering is disingenuous. A reminder for this company's forms department --- your office policy does not supercede the strata property act. your office policy is not above the laws of BC. forcing buyers to use your documentation platform at a surcharge of $100.00 a pop is a gross violation of the statutes. If you needed a reminder of what the law is: Information Certificate 59 (1)Within one week of a request by an owner, a purchaser or a person authorized by an owner or purchaser, the strata corporation must give to the person making the request an Information Certificate in the prescribed form. (2)The certificate must contain the information required by subsection (3), as of the date of the certificate. (3)The certificate must disclose all of the following in respect of the strata corporation and the strata lot for which the request is made: (a)the monthly strata fees payable by the owner; (b)any amount that the owner owes the strata corporation, other than an amount paid into court or to the strata corporation in trust under section 114; (c)any agreements under which the owner takes responsibility for expenses relating to alterations to a strata lot, the common property or the common assets; (d)any amount that the owner is obligated to pay in the future for a special levy that has already been approved and the date by which the payment is to be made; (e)any amount by which the expenses of the strata corporation for the current fiscal year are expected to exceed the expenses budgeted for the fiscal year; (f)the amount in the contingency reserve fund minus any expenditures which have already been approved but not yet taken from the fund; (g)any amendments to the bylaws that are not yet filed in the land title office; (h)any resolution passed by a 3/4 vote or unanimous vote that is required to be filed in the land title office but that has not yet been filed in the land title office; (h.1)any winding-up resolution that has been passed; (i)any notice that has been given for a resolution that has not been voted on, if the resolution requires a 3/4 vote, 80% vote or unanimous vote or deals with an amendment to the bylaws; (j)any court proceeding, arbitration or tribunal proceeding in which the strata corporation is a party and any judgments or orders against the strata corporation; (k)any notices or work orders received by the strata corporation that remain outstanding for the strata lot, the common property or the common assets; (l)the number of strata lots in the strata plan that are rented; (l.1)which parking stalls and storage lockers, if any, have been allocated to the strata lot; (m)any other information required by the regulations. (4)Copies of all of the following must be attached to the certificate: (a)the rules of the strata corporation; (b)the current budget of the strata corporation; (c)the owner developer's Rental Disclosure Statement under section 139, if any; (d)the most recent depreciation report, if any, obtained by the strata corporation under section 94. (5)The information in subsection (3) disclosed in a certificate is binding on the strata corporation in its dealings with a person who relied on the certificate and acted reasonably in doing so. (6)On application by the strata corporation, by an owner or by a person who is affected by a certificate, the Supreme Court may make any order it considers just in the circumstances to give effect to or relieve the strata corporation from some or all of the consequences of an inaccurate certificate. (7)The strata corporation may charge, to the person requesting the certificate, a fee for the certificate of not more than the amount set out in the regulations and may refuse to issue the certificate until the fee is paid.

Expérience négative: Chad Hutter at quay pacific property management who manages yorkson langley has been 0 to no help. this one what my wife had emailed him Hi Chad, We reside in Unit 453 and recently over the past couple of weeks have noticed that the unit directly above us is constantly making unnecessary noise that's causing a disturbance to our unit. Multiple times throughout the day it sounds like they are moving furniture and stomping/running around in the unit and it's to the point where it's heard very loud in our unit and it's becoming a nuisance. I've also noticed that when they clean their patio, they are simply using a broom and sweeping whatever's on their patio down to our balcony instead of sleeping it up in a dust pan. We have asked them kindly to stop doing this when we have been outside the same time as them, however they have not responded to us. I wanted to bring this matter to your attention in hopes we could get some type of resolution. This was his response .... . I spoke to the owner above after your first email, and had a good discussion with them about the noise. They are a retired couple and stated they are not making any noise out of the ordinary. .... yet not given a verbal.warning nothing if this was.downtown vamcouver there would been fines given out to the unit then we emailed back .... so is any further action going to be taken because this noise isn't getting any better .. as you say they aren't making any noises out of the ordinary yet its 11 10 at night and I hear stomps that seems to be getting done on purpose now since you had the talk with them.. his response ... We’ve spoken to the owners above, and they confirmed there is no excessive noise coming from the unit. I am not really sure what more we can do. Please do not approach the unit in question. All complaints must be dealt with through property management. ... I don't understand what is the point of strata when nothing from head office gets done they literally turn the other cheek and undermine your complaint to make it.look like your just some grumpy wierdos.. if this is the wrong quay pacific management I apologize ahead .. thanks you very much

Expérience positive: Evelyn and the team at Quay Pacific have been pleasant to work with throughout our rental relationship thus far. I receive responses to my inquiries and concerns in a very timely manner which is highly appreciated. It is clear to me that Evelyn takes pride in her work and her relationships with her tenants.

Expérience fantastique: I've had an absolutely amazing experience getting my first rental with Evelyn at Quay Pacific. Being a first-time tenant, I had doubts and worries, but Evelyn was very trustworthy and made the entire process extremely smooth. Looking forward to many future businesses with Evelyn and Quay Pacific.

Expérience positive: I've been pleasantly surprised by the property manager that was assigned to manage my rental. She has been communicative and genuinely appears to care for both the landlord and the tenants. All documentation for meetings, notices etc. have always been delivered on time. Thanks for being a trooper Evelyn. The few times that I have had to reach out to the administration office for financial documents, I was quickly assisted. Great staff and an overall very great company to work with. WM

Expérience négative: 2nd response: Ok, it doesn’t make sense at all. You guys were the one to get our information about preauthorized payment and when I talk about something rent related, it was Geoffrey who belongs to this company. Then now you guys don’t even apologize and say you’ve never managed the property? And you know what we gave a month notice ok? It’s not our fault and you guys don’t make any sense. Thank you. First review: Ok, I may not be your “client” but you guys manage the property called Metroplace so apparently I talked to Geoffrey Rosen several times. Our unit was the only rental unit in the building but you guys couldn’t do even single thing properly. Although we set up preauthorized payment for rent but the building manager kept asking us for rent. Now we moved out from the unit but you guys still try to withdraw rent from our bank account. It just not properly managed and it’s unbelievable.

Expérience fantastique: Joan became our Property Manager when our building was going through $4,3 million remediation project. Thanks to Joan and her expertise the project went on budget and schedule. Joan has been managing our building for the last 11 years and it has been a great experience and a pleasure to work with her!

Expérience fantastique: My family and I truly had an amazing experience doing business with the Quay Pacific property. When you go there always ask for Evelyn Francis. She’s extremely professional, trustworthy, helpful, knowledgeable, and above all an amazing person. She really cares for her clients and she always will be there when they’re in need. Evelyn Francis is truly a superstar, remember the name

Expérience fantastique: Evelyn Francis has been my rental property manager for more than 3 years. She is extremely helpful when dealing with tenant issues and rent collection. She always responds in a timely manner and pleasant to work with. I am very happy and satisfied with the services they provided.

Expérience fantastique: Strata manager Ivan Lee and Quay Pacific have done a great job at assisting our 20 year old complex during a very busy time with multiple maintenance projects and other day to day matters. They are professional and also offer great advice on a multitude of strata issues.

Expérience fantastique: I would like to take a moment and say what a wonderful job Miguel Vivanco has been doing as our Strata Manager. He has been a wonderful Strata Manager for the past few years. Always takes the time to respond and action our emails immediately in a professional manner. A few weeks ago, a car crashed into the side of my townhouse, there was a lot of damage on the property. Miguel showed up at the property within a day to take pictures of the damage done on my townhouse and property. ICBC was contacted immediately. Miguel has been so kind to keep me informed by email and has also contacted me by telephone. Keep up good work Miguel.

Expérience fantastique: Had a issue with my dryer vent. Contact Quay Pacific, the Strata Manager Anthony Zhang quickly arrangea a visit to clean the vent just for us before yearly cleaning all units. Really appreciate his help

Expérience fantastique: I have been using Quay Pacific Property Management to manage my condo apartment for 6 years now. I am very happy with their service. They are truly professional and their fees are reasonable. Rent are received every month on time and statements mailed to me showing details of the collection and expenses. The year-to-date summary also makes our accounting and tax reporting a lot easier. Evelyn is my manager. She is quick and responsive to report any request and concerns from our tenant, and takes good care to make sure that they are addressed in a timely and satisfactory manner. When my unit was vacant 2 years ago, she made sure that the unit would be shown in the best condition and rented it out quickly. I do not live close to Vancouver. I would not be able to keep my unit for rent and for so long without a good Property Management Company like Quay Pacific.

Expérience fantastique: We have been with Quay Pacific for 5 years and we are very satisfied with their services. Evelyn Francis is our rental property manager since 2019, she does a wonderful job, and always provides prompt response. When there is an issue, she will investigate it and then provide you with some suggestions to resolve the issue. I highly recommend Evelyn and Quay Pacific.

Expérience fantastique: I have received excellent services from Quay Pacific with regards to rental property management. Both Monika and Sara have been great to work with, extremely responsive to my needs, and above all very focused on communication and keeping me posted or updated in a timely manner. I also particularly find the cover-off arrangements (in case my primary contacts are on leave or unavailable) to be very seamless and there is always someone at the other end of a call or email to help me out. Nothing but 5 star level service.

Expérience positive: I had dealt with Quay Pacific Property Management since 2007. I always find that they are truly professional. They handle all matters related to my property, including rent collection, manage new leases, repairs, interact with the tenants. Every month, I would receive a detailed income and expenses statement from them showing all transactions .

Expérience fantastique: Sara Mason from Quay Pacific Property Management has been fantastic! She took photos and had an ad up for my apartment very quickly and was able to get it rented out within the week. Every time I have had questions, she’s been quick to get back to me with a helpful answer. She’s about to manage another property for me and I’m looking forward to continuing to work with her!

Expérience fantastique: I have been living in a townhouse managed by Evelyn at Quay Pacific for 3 years. When I have needed repairs or had questions she has always been quick to respond and to take care of any issues. Pleasant experience living here and plan to stay!

Expérience fantastique: Our Rental Propert Manager Sara Mason has provided us professional and overall excellent service. Sara has always been available to answer questions and provide prompt support any time we’ve needed her. She has made our adventure into property rental easy and stress free. I have no reservations recommending her service.

Expérience fantastique: They do a great job at Quay Pacific. They've always been professional with me and have handled every issue I've had quickly and with ease. Sara has been my property manager for a little while now and she does a great job of being responsive and friendly with me whenever I have a question for her or an issue. I'd recommend these guys to anyone looking to hire a property management company.

Expérience positive: Providing Management to a 161 unit strata does have it's problems. Miguel Vivanco does try to do his best and get most problems resolved. It's a thankless job I wouldn't want. He is fairly responsive on most occasions. He did turn our strata around after a previous management did a horrible job. Thanks Miguel

Expérience fantastique: Very impressed with the service that is provided. My experience working with Ivan Lee was fantastic. Ivan goes above what would normally be expected from a strata manager and is a pleasure to deal with. I highly recommend this company. Scott P,

Expérience négative: Maria is absolutely the worst strata manager I have ever worked with. It's not uncommon for strata managers to get busy and take a while to respond to non-critical issues from time to time. Maria takes this to an entirely new level. She gets extremely defensive when challenged on her response, with a seemingly endless parage of excuses. When she runs out of believable excuses for not responding (within weeks or even months in some cases), she outright lies and verbally attacks owners in an attempt to bully them into silence. Truly a nasty person! Avoid this company, there are much better alternatives available.