Fraser Property Management Realty

Negative experience: Danuta is probably the worst property manager who manages our building. Doesn’t do her job, knows how to read, and takes forever to respond to important issues or even cares. CRT read over emails and evidence I have and was suggested to start a file against them which is currently active and pending, since CRT is quite busy. Danuta does not take police reports, building bylaw safety, fire safety and resident’s rights for a harassment free living space seriously AT ALL. CRT confirmed that all this is quite serious and Danuta should’ve have taken it so. Reasons why I’m just waiting till it’s my time to present this case to court with the CRT.

Fantastic experience: We were very Satisfied with their services, and special thanks to Shuo Chang for being so friendly and helpful. We rented a place with her help less than 24 hours.

Fantastic experience: Hilaire is always great to deal with !

Negative experience: My experience with this property management company is way below my expectations. Very poor customer service, rude, unreasonable, and bad tempered managements. I had a fire in my balcony in July and with the help of my neighbours the fire distinguished as when fire dept showed up they didn’t do anything and they confirmed that to me that fire was minor and we didn’t do anything. But guess what, 6 months after the management sent me an invoice of $1200 for the damage or repair. Imagine my balcony furniture and flooring was replaced with less than $500 and they are now talking about the damage to the building. This company is a rip off. Stay away from it. I always thought Wynford was bad now I realized that Fraser Property is the worst management company you can imagine.

Negative experience: I have been living in my condo for over 20 years, This complex was managed previously managed by wynford and because of the poor service, the management was changed to Fraser Property. However, since they have taken over the management, I don't see much positive difference with the previous management. On some occasions, I have emailed or approached them but didn't receive a response. They are not cooperative at all. Maggie P. is the property manager of the building, a woman with a NO RESPONSE attitude. This company has broke us with the costs they impose and not responsive attitude. The best answer we get is "ask your counsel about that" as if they work there pro bono and The counsel is in charge of everything which is true somehow but not 100%. if counsel is in charge, what are you doing there? We are not happy and satisfied with the service we get and I really hope they understand the fact that the residents are paying their salary and they are there to work for us and help the residents with their problems not being in bad temper and mad every time you approve them.

Negative experience: If I could, I wouldn’t even add one star. Would not recommend Fraser property management to anyone!! The worst customer service , especially from “Rita” whom is part owner. They lie, don't return calls & act extremely unprofessional save yourself and your strata the headache and stay far away!!

Fantastic experience: I was a tenant for 2 1/2 years. My property manager was Shuo Chang. She was the best property manager anyone could ever ask for! She always returned my calls or emails in a prompt manner. She addressed what ever the problem was efficiently and fairly. I went through hard times and the best of times! She was always very understanding. When I called the office, the staff was always polite and made sure my messages reached Shuo Chang! Overall my experience with this company has been a pleasure. I would not hesitate to rent from them in the future! Thank you for making our family feel at home because some people rent a property and are never allowed to feel at home in their dwelling! Thank you again!

Fantastic experience: I have worked with Barbara N as our property manager for the past 5 plus years and found her to be very knowledgable . She is alway very quick to respond to my emails and answer any questions i have. She also is very good at reaching out to the contractors to get us the best quotes . We do zoom meeting often to keep on track . keep up the good work Barbara.

Fantastic experience: Our property manager consistently goes above and beyond. She responds quickly and efficiently, offers clear guidance, and is always willing to step in when extra support is needed—even joining a Council meeting while on vacation. Her positive attitude and solution-focused approach make a real difference for both Council and Owners. We’re fortunate to have Barbara Nocon managing our property.

Fantastic experience: I have worked with Barbara N. as our property manager for our strata complex for over 5 years. She is responsive to our questions, and a HUGE source of information. She follows up with our inquiries in a timely manner and makes a point to learn anything new that may affect us or her other properties. This proactive approach is a lost skill for some people so it's been a great relationship so far! Thank you, Barbara.

Fantastic experience: They’re a really responsive team, and great to work with overall. The receptionist is always helpful and kind, and every property manager I’ve dealt with has been quick to respond and genuinely helpful.

Negative experience: By far the worst strata company I’ve ever dealt with. They’re super slow to respond, and the customer service is honestly terrible. The property managers have really poor communication—both written and verbal. Even after we moved out, they kept taking strata fees from our account. I definitely wouldn’t recommend this company. If you’re looking for a property management company, I’d suggest going with someone else.

Negative experience: Moved into a new building and it took them weeks and a dozen emails to get basic info back to me

Fantastic experience: My experience has been nothing but positive with Fraser Property Management. Especially with my manager, Ms.Shuo Chang. She has always answered my inquires promptly and professionally and to my satisfaction for many years. And now she's helped me sell my rental property also, quickly and efficiently. I would not hesitate to use her services again if need be. Thank you Shuo!

Fantastic experience: I am satisfied with their management service.

Negative experience: I've literally emailed them 4 times to just get some basic information about our new building and there has been zero acknowledgement or response. yet they send out multiple threatening notes about how you need to "book your move in date" and how you're "not allowed to move in without their confirmation"...

Negative experience: Worst property management I've ever seen in my entire life 00000000 personality never clear obviously just out to suck the money out of our building for their own personal gains never get back to you and when they do it's with attitude just a complete joke of a company time for change

Negative experience: If I was at bad at responding to clients as they are I would be fired. Is there some reason they are still in business? Can we not fire them?

Negative experience: If I could give this place zero starts I would!!! they don’t even deserve the one start!! I have been waiting for months to get my buzzer set up, called multiple times each time given different answers making me run in circle and never ending my request!

Negative experience: They have terrible customer service, our Property manager never respond to emails, calls. The hours of operation are short and it seems like you have to chase them down and yet they don’t even bother to respond to emails or calls. Poor customer service, poor commitment to their clients aka properties paying fees. Tell your strata council can stay away from them. Multiple owners in my building have gone through the same issues in describing here. New buildings don’t use their services!

Negative experience: Any time we have requested something, it has required multiple follow ups over multiple months. Very poor communication with many delays. Very frustrating having to work with this company.

Fantastic experience: I really don't know how to express my sincere gratitude to Ms.Shuo Chang for trusting Alraje Cleaning Services.

Fantastic experience: I recently had the pleasure of working with this company and I must say, it was a fantastic experience. From start to finish, their team demonstrated utmost professionalism and expertise in the real estate industry.

Fantastic experience: As a contractor, absolutely wonderful business that i have with them. great staff and responsiveness and they reach out to check multiple times to ensure everything going smoothly as possible. Thanks

Fantastic experience: Exceptional property management service! My property manager, Shuo, consistently finds great tenants, ensures rent payments are on time, and communicates effectively with both tenants and me. I never have to worry about a thing, thanks to her prompt email replies and proactive approach. Highly recommend!

Negative experience: This property management company is the worst that I've ever encountered! They don't reply to emails nor do they return calls! We purchased a condo 2 years ago. They are the management company for rhat building and I've requested the latest strata minutes from January and I've had no replies from them. In the 2 years at least 3 people were assigned to this building and none of them have made improvements! Thank goodness they are being replaced by another management company soon.

Fantastic experience: The agent, Shuo, helped us a lot to purchase our dream home in Westwood plateau, Coquitlam. She is very supportive and knowledgeable about the housing market and real state laws. Strongly recommended.

Fantastic experience: We used this company real state services to purchase our home in Mission area as they are local and gave us lots of good advice about the neighbourhoods and potential rental income from the property as we were a bit tight on budget. Highly recommend and especially thanks to Shuo Cheng that help up us a lot during negotiations to get a good deal and get offer accepted for our dream home!

Fantastic experience: We had fantastic experience with this company, the agent (her name was Shuo) went above and beyond to make sure we have everything that we need while we are settling. highly recommended!

Negative experience: Came to pickup my replacement fob on my only weekday off in months and they didn’t have it. They gave both to my tenant without my permission. I now have to waste another day trying to deal with this.

Negative experience: Poor service with this company.

Negative experience: Not even qualify for one star

Negative experience: More than a month waiting for someone to reply my email and nothing. YEARS dealing with rumbling noise on our unit and they do NOTHING. They are asking US to contact other people, get inside their units to find our by ourselver what is going on. Rita and Casper don't answer my emails. AVOID this company.

Negative experience: First, dealing with this company has been horrific. We are a new building and therefore are a new contract for this company. With regards to the service I’ve received from them, I would NEVER recommend them to anyone. It has been 5 weeks of constant phone calls and messages with absolutely no response. I finally managed to speak to someone today, who turned out to be completely useless. I had 3 simple requests and was not only yelled at for it, I was hung up on! After calling back, the receptionist refused to put me through to any one who could help and also hung up on me. This company needs to have a serious discussion with their staff on customer relations. HORRIBLE COMPANY - NEVER DO BUSINESS WITH THEM!!!

Fantastic experience: Property managers have a tough job! I want to let Rita and Casper know that I appreciate all the work they do and I'm grateful to have such knowledgeable Property managers with a combined 32 years experience

Fantastic experience: Always very helpful and professional

Negative experience: Inadequate Knowledge of Strata Property guidelines and will do anything to ensure they leave no trail of negligence. They protect themselves at the expense of their clients! Sick!

Negative experience: This company is very incompetent

Negative experience: This review concerns SWAN COURT (11901 222St across from the child minders). These people are rent scammers and they target people with disabilities, the very young, the very old, and drug addicts. A family member of mine with a disability rented here and they had an awful experience. Constant abuse. Constant yelling. Constant stumbling around the apartment. The building supervisor DUSTIN and his wife MICHELLE, as well as the owner SHUO, are longtime methamphetamine users and they have absolutely no intention of quitting. I could hear them stumbling around, rambling to themselves while messed up on drugs. They admitted to me that they once ran a meth lab in the basement and, judging by their behavior and strangeness, it is still there. I hope that the police become aware of what they are doing here and put a stop to it. And, I hope that every owner of this property is put in prison and a new owner makes it safe. PS - Worst area in Maple Ridge, and no security guards at all for this property. They rely entirely on CCTV. They also will cut off your wifi if you try and sue them through the Residential Tenancy Board. Stay classy, Maple Ridge...

Negative experience: I don’t really want to give them 1 star!!! They ignore you when you send an important email. They never return emails or calls. When you call them and ask to speak to the property manager. They ask what it’s about. They won’t put you through. They are ignorant and hard to understand.

Negative experience: Avoid this company. These people don't know what they're doing.They don't responsibly advise strata councils on the strata act- they don't seem to understand their duties and don't know when council should be talking to their legal adviser. They can't run a meeting properly, and they're a lot of bluster without adequate knowledge.

Negative experience: As a renter requiring this awful property management company to handle numerous noise complaints they refuse to answer phones , return calls and answer emails what is the point of this company ?? I wish I could leave 0 stars as they don't even deserve 1

Negative experience: If I could take away start I definitely would. I don’t know how would anyone give them more than 1 star. Other than taking money and raising strata fees they are useless and unhelpful. Do not return emails or calls , the simplest question/request for help they refer you to something completely useless. Would not recommend use them for building management

Negative experience: Useless

Negative experience: RUDE MANAGEMENT STAFF: CHRIS BRORWN IN PARTICULAR

Negative experience: Do not use this property management really horrible in every way . Do not communicate Do not help waste of strata fees micro manage .....

Fantastic experience: I have done business with different property managers within the organization and can say with certainty that everyone I have interacted with carries themselves in a professional manner. It is clear to me that they cares about their clients and that legitimate efforts are made to help residents. I would have no hesitation to recommend Fraser Property Management.

Negative experience: I am a contractor and only do work for Property Management Companies. Fraser Properties ask you to come do repairs asap (which we did - same day). It has now been 6 months and I continually get the run around trying to collect on my invoice. They are disorganized, don't return calls or emails, ignore invoices and statements. Horrible to deal with. All the other management companies are great. Yes, some are slower to get invoices paid, but at least they communicate with you. Fraser Properties unfortunately is on my blacklist unless I get paid before service.

Fantastic experience: This company will by far go out of their way to work with you and if you have the fortune to work with Yolanda she is one of the most nicest and kindest person you would have the pleasure working with

Negative experience: I've lived under their management for 4 years when we moved into the place they stated they spent a bunch of money to fix it but little did they know we knew the tenants before it was like pulling teeth to get a new washer after I already replaced one free fence panels were blown down in the latest wind storm we asked have them replaced and the house was put up for sale we haven't been informed by the property management that the houses for sale we only found out due to a realtor calling to set up views for the first three years we had Tom and now we have shue she came onto my property unannounced started swearing at me and fingered me along the whole front of my property as my children watched ages 5-2 I would not recommend even living under them anymore Silver Lining with house being for sale maybe new Property Management

Negative experience: Zero stars if I could, they let you move in and find out you have a silverfish infestation on your own, they take a 500 dollar pet deposit but you move in with the previous tenants pets damage, I've had a broken dishwasher for 8 or 9months now that was left by a previous tenant that they figured they would profit off of, now I'm getting 80 dollars a month off my rent because I angered my manager lol and their refusing to replace it out of spite, their basically children in charge of your living conditions so steer clear unless you have no other options

Negative experience: Horrible to deal with . They make promises to fix things and don't follow thru . The Director of the company is not helpful at all . My townhouse backyard had a broken gate for 6 years . But every Tuesday the walk thru the gate a know it doesn't close but never fix it. I have had no back yard for 3 year. It's hard packed dirt with large tree trunks that a about to start to lift my concrete deck . When I brought this to the Director attention he got very aggressive with me an told me it was the council responsibility. When I spoke to the condo presednt he said it was their job . Bottom line don't deal with these people they are horrible. Promised me I would have some dirt at least in my yard by end of March. Still waiting they have no plans to do it . They had 5 people in my back yard saying it would be done . Still is not ..

Negative experience: Service was great while we had Robert Prince as our Strata Manager, but it went down hill in a huge way when they stuck us with a new manager.

Fantastic experience: Great strata management company to work with

Negative experience: Wow called about about a house this company had for sale, I've never spoken to a more unprofessional or rude realtor.

Fantastic experience: I'm here to leave this review for Barbara Nocon. She is one of the property managers working for this firm. She is the third we had with Fraser Property and in my opinion she is the best about of all. Owning an apartment in a strata complex sometimes makes you feel like you buy in a jail because you are restricted to do so many things. Barbara has the calm and expertise to make you feel otherwise. I am also part of the strata council. Since she is our property manager our meetings are fun and to the point making them short so we can return to our lives. Being in a strata council is a volunteer job. To sum up Fraser Property is lucky to have Barbara and I hope she'll be our property manager forever!

Negative experience: Absolute total incompetence on every level. First interaction started good then no replies to emails and no answers to phone messages, I cannot believe how they manage to operate as a business because their business acumen leaves a lot to desire. Can't even follow through on simple requests, either that or they don't listen or want to! Don't even deserve one star

Negative experience: I wish there was a ZERO star option because these people have absolutely no idea how to do their job!!!!!! I submitted them my new banking information 4 days prior to my strata fee payment on the 1st and they accepted my new banking information but failed to tell me they require atleast 5 days notice before your payment to give them time to change everything. instead of telling me this when I gave them my new info they told me after and fined me $25 for a late strata payment. if they had simply told.me that rule I would have driven out to their office and paid them in cash for the 1st payment. I honestly dont understand how they are still up and running. they are the most useless people I have ever encountered

Negative experience: Zero stars. The people may be nice people, but that speaks little to the company's lack of professionalism and management. Complete waste of money our building spent for the lack of management. Requests would never see replies, or would take over one/two weeks (our new company replies within 24 hours). Our meeting agendas was basically a consistent repeat of prior items cause nothing ever got done. Items were left on agenda for over 8 months by FPM, but was able to be resolved within one by new management company. Would not recommend.

Fantastic experience: The real estate agent that my family worked with was great. She helped us find a rental that suited our needs. She went above and beyond to find us the perfect place. Thank you Carole.

Negative experience: Horrible company. They don't respond to any phone calls or e-mails. Save your money and time and go elsewhere. Horrible customer service.

Negative experience: Zero stars. Just please respond to my very simple yes or no question! It's not rocket science, and consequently should not take over two weeks to get an answer.

Negative experience: I've absolutely had it with this company... made an unauthorized withdraw from my account for a levy I refused to pay because they wouldn't answer my questions I had regarding it, this is THEFT!!! I'm sorry but i'm not paying for something when they cant even tell me when the job will be completed and which company is even doing it. the last words I received were "were in the process of collecting quotes still" ok then. they can email me telling me my car will be towed if I don't clean the oil stains from my parking stall but cant tell me they will be making a withdraw from my bank account. they have also put our building in danger, posting signs everywhere regarding attempt break ins and putting way to much information on the signs for everyone to see that does not need to see confidential things, confidential things I will not repeat here. this company is lousy and poorly run. I am in the process of reporting them, I feel like they bully you but then cant return emails or phone calls. I do not recommend them and if you are moving into a building run by them be warned, I would never buy another building with them running it.

Negative experience: Most inefficient company I've ever come across. Many requests were ignored or would take months before we get a reply. Multiple follow ups were needed before anything could be done. Our first property manager, Joe, was efficient and great. But I guess he's no longer there for the same reasons as us.

Negative experience: Ok, so the people in power in the company sound nice, but unless its an emergency, they wont do anything! We have had ongoing issues for more than half a year, and even at the strata meetings they show it as brought up, and approved! Yet it never gets done! EVER! They promise you everything and then just lie to your face saying it will be done tomorrow, or next week. Then 3 months later you are still waiting after numerous messages, emails and calls. I would stay far away from these guys, I have been with plenty of property management companies, but this one is by far the worst!

Negative experience: They seem unable to respond to requests for information on issues in our unit. No return calls or emails and letters are left unanswered. After 3 months wait for information and solutions am writing AGAIN to ask for answers to our questions/problems. Priority clients elsewhere?

Negative experience: Worst property management service ever. Very unprofessional and rude staff including company owners. Bunch of manipulators, always push things to go the way most convenient for them. They don’t care about their clients; all they care about is their licence. Every line in strata monthly financial statements has to be checked, by mistake they can easily charge you twice for the same thing or pay a bill that belongs to a different strata (and then inform you that your strata has deficit – ridiculous!). Our strata manager was not just useless – excellent manipulator, she used to distort most situations making things much easier for her and much more complicated for us. Strata council has to do everything otherwise nothing ever gets done or they would offer to spend insane amount of money with lots of unnecessary things included. When our building needed a minor repair they offered a quote around 100K stating “we have done research and this is the only way to go”. When owners found an alternative approach it turned out that all we actually needed could be done for 6K only! Outrageous! 0 stars. Stay away from this "service"!

Negative experience: The worst property management service I have seen in my life. They do not reply to emails without multiple follow ups and all their phone calls go to voicemail and noone ever gets back. It took us 4 months to get extra key fobs and security issues are not met with any urgency. We as home owners will be voting to change them asap. I would not recommend them at all. I would give them 0 stars if I could.

Negative experience: Do not use this company! This organization is the worst managed company I have ever experienced in over 30 years of doing business. Run the other way!

Negative experience: DO NOT USE FRASER PROPERTY MANAGEMENT!!!! Horrible service, there is a dog in distress in a unit above my suite and they have done nothing to resolve the issue!!! Our building is in disrepair inside and out, nothing has been done for years but our Strata rates keep going up!! They hide behind Strata and privacy laws so that nothing gets done I am very frustrated!!!!

Negative experience: Been waiting to have my roof fixed for 17 months. Always getting the run around; one excuse/delay after another. 0 stars is not an option so I had to choose one star. Worst property management company EVER! I'm so done with them and everyone passing the buck. They are far from efficient and I wonder why I even pay strata fees. I will be reporting to the BBB however I can't imagine their rating is all that high to begin with!

Fantastic experience: A great property management company in Maple Ridge.

Negative experience: unresponsive - very slow - We lived in the building for three months and our buzzer still hasn't been set up....been trying to contact them never get a response or they tell me "next week" its been next week for about two months now - the landscape hasn't been touched - I would recommend against moving into a building with this company

Negative experience: Strata management company does not manage anything. It is completely up to the unit owners to make sure something is done. If left in this management co's hands, nothing would ever be done. I live in a building managed by this co, our elevators have needed service for 2 years! Nothing has been done. When the management for our building was asked why nothing had been done, their response was, "well we put in a call." That's right, A call. Just one in two years. Awful. Wish I could give half a star!

Fantastic experience: When your homeless and need a place to rest your head

Negative experience: Unresponsive. Do not use this company.

Negative experience: This property management company is unassertive and uneager to help. When faced with the most minor issues to solve, they take months to help solve the problem. You have to constantly follow up with them through emails and phone calls, otherwise they will forget about your issue all together. Even with all your chasing after months that you will have to do, they will put you on the back burner and treat you like your issue does not matter.

Positive experience: Carol has been doing a great job for us.