R&B Properties

Fantastic experience: The cottage itself was fantastic, excellent location and so convenient having a private waterfront at your disposal. The photos do not do justice to just how spacious the cottage is, we definitely thought that it would be a little cramped with such a big group but all four of the rooms are decently sized, the bathrooms are big and the living room and kitchen area are extremely spacious. We were pleasantly surprised that we didn’t have to step over one another all week! The fire pit is just up the hill in the back and was nice and private! They have a beach up the street and it’s close enough to walk or there is a parking lot with washrooms as well! Definitely recommend this cottage and look forward to renting it again in the future!

Fantastic experience: Randall, Irene and Alice, are an amazing team! Their commitment, excellent communication, professionalism, and punctuality made the entire process smooth and successful. They truly go above and beyond to make things happen, and I sincerely appreciate all their support. I would highly recommend R&B Properties to anyone looking to rent or secure a property. Their professionalism definitely deserves a 5-star rating! Thank you, guys, for everything!

Fantastic experience: Me and my family love the house we loves it. I hope we get the place though. Thanks u R&B for showing us ur wonderful home

Fantastic experience: Great communication, very accommodating and thorough.

Negative experience: I am sharing this review based on my experience with R&B Properties after being a client for approximately 15 years. R&B Properties managed two properties for my husband and me during that time. After we sold one property, we decided to manage the remaining property ourselves and ended our management agreement in accordance with its terms. Unfortunately, the way our 15-year business relationship has ended has been extremely disappointing. Eight months after our agreement ended, R&B Properties is still holding rental funds owed to us. R&B Properties has advised that these funds will not be released unless we sign an additional release agreement that was not part of our original property management agreement. We sought legal advice, and our lawyer advised us not to sign the release and that it was not required under our original agreement. Despite our repeated efforts to resolve this matter, eight months later the funds remain outstanding, and we are now considering legal action to recover the money owed to us. After entrusting two properties to this company for approximately 15 years, this is not how I expected our professional relationship to end. I am sharing our experience so that other property owners considering R&B Properties can make an informed decision. I would encourage prospective clients to carefully review the management agreement and ask specifically about the process for final accounting and the release of any outstanding rental funds when the management relationship ends.

Fantastic experience: ⭐⭐⭐⭐⭐ I had such a wonderful experience viewing R&B properties today. From the moment I arrived, the property management team was incredibly kind, welcoming, and professional. They made me feel comfortable and were so helpful throughout the entire viewing. The house itself was absolutely gorgeous, beautifully maintained, and even more lovely in person. You can truly tell that they take pride in their properties and care about the people they work with. I’m very grateful for how welcoming and pleasant the experience was. I would definitely recommend this property management company to anyone looking for a rental and hoping for a positive, respectful experience! ❤️

Negative experience: Absolutely horrible experience. Poor if any communication at all Inflated fees Double dipping fees for same thing Undeclared/disclosed changing fees Charged interest when mismanaged account I wanted long term rental. Pressed for me med term rental and then drained me for every dollar the place could make. Currently two months waiting since rental was was closed with advance repeat notice and they are still coming up with "new" repeating charges to drain the last buck. Make that 3 months and I just got the keys back... ---- Edit after Owner Reply ---- A story has three sides. Each side and truth... You sharing confidential financial information while you were in a privilege position should tell everyone what kind of person you are and type of business ethics you hold. i didn't want 3,000 randomly when it worked out for you to bleed 2,000 out of each month. I signed a contract for long term rental. You didn't put in the required effort because you make more on med term. both off your rents and the people you "help" There is nothing in the contract i signed about Your accounting system sending out funds unchecked/unregulated and then charging interest when i pointed out the issue. Final...I did not go to my former property because every time i mentioned it you seemed upset and as you know I was healing from multiple surgeries. The keys were not there to be returned. I had to harp for months before you would event respond. So before you say something is proven...prove it. Randy, I hope you get everything back you put into this world. I'll bill you for my time and what you owe. ----- If anyone is stuck being a client of this person to go check your property. talk to the clients yourself on how their experiences are going. Mostly importantly watch every invoice for phantom charges/double charges. Get the proof of income from Airbnb.

Fantastic experience: R&B Properties is the best property management company you can ever have in Canada. They helped me take control of all my tenants issues and now am stress free. Thanks to them.

Fantastic experience: Randy and his team have been taken care of our property for the past year. He treats our property as if its his own. Very professional, polite, and hard working. Always willing to find a soultion to a problem. If I could give him more stars I would. An extraordinary property manager!

Negative experience: If I Could rate them a 0 I would, very unprofessional

Fantastic experience: When, you want quiet this place is it! Clean and everything you require. Host was awesome and was checking to make sure everything was working. Enjoy, a trip to town. Great place to sit at water’s edge or just go for a walk. Definitely, book another stay. Thank you for great stay.

Fantastic experience: Preporuka! :)

Fantastic experience: I’m grateful for the experience working with R&B Properties and appreciate all the support from the team

Fantastic experience: It has been a pleasure working with R&B.

Negative experience: It is imperative to exercise extreme caution when dealing with this company. Initially, we were enthusiastic about securing a desirable property through them, but our experience proved to be a tumultuous ordeal. As we began inquiring about standard details, their responses became increasingly peculiar. Upon asking about parking arrangements, we were initially informed that the garage and driveway were included in the agreement, only to be subsequently advised that an additional hundred dollars would be required for the garage, and sixty dollars per month for each parking spot on the driveway. Furthermore, they were overly aggressive in their requests for the first, last, and key deposits, as well as additional funds for parking, all without providing a lease agreement. Eventually, we received a copy of the lease, and just as we were about to submit the necessary payments and sign the documents, I received an unexpected call stating, 'The office has decided not to proceed,' followed by an abrupt termination of the call. Upon conducting further research, I discovered that multiple agents have listed the property, each with varying information, except for one consistent detail - the inclusion of the garage and parking. Therefore, if you are considering renting from this company, it is essential to exercise extreme caution, lest you find yourself in a similarly perplexing and frustrating situation. I'm thrilled to share my two cents and seriously stoked by your warp-speed response after submitting my review - your team's ninja skills are totally on fleek. With a few sneaky tweaks, I think your process can go from solid to rockstar, achieving silky smooth efficiency and transparency. After scouring the rental property info like a hawk on steroids, I spotted some discrepancies and tossed in a supplementary screenshot for your reference. Can you spill the beans on why we were asked to cough up the cash and sign on the dotted line without getting the green light first? I'm loving your commitment to feedback and am confident that with some targeted tweaks, you'll create a ridiculously smooth experience for future renters. I'm on the edge of my seat to see the totally tubular changes you'll whip up.

Negative experience: R&B Properties is the most poorly managed company I have ever had to deal with. Their communication is lacking and draining when it does occur. The company is very impersonal and has zero care for the tenants they serve. They refuse to address in unit issues by not following up. I had a maintenance appointment rescheduled 4 times once and each time last minute so I lost time away from work to be there. From the moment we moved in to the rental the property was handed over filthy and in disrepair. I didn’t even have hot water. WHAT KIND OF COMPANY DOES NOT ENSURE THERE IS HOT WATER BEFORE MOVING IN NEW TENANTS and it took some time to fix. Through these struggles the company never offered compensation in any form or even a “sorry”. This company takes hands off to a whole new level. When maintenance staff did attend it was always someone new. High staff turnover was a testament to the employer not the job. They are scamming owners and tenants by offering sub par services or no proper service at all in some cases. IF YOU ARE THINKING OF HIRING OR RENTING FROM R&B please please save yourself the stress and go with a properly ran company or private landlord.

Negative experience: I moved into a unit managed by R and B just over a week ago, and the start has been rocky at best.

Fantastic experience: R&B properties has been very professional. We’ve been in contact with Alice, who is very nice and knowledgeable. My best friend and I are moving into our first apartment together and we couldn’t be happier to have our first time renting be with R&B!

Negative experience: Attempted to contact this company about one of their rentals, hey did not respond via the add on point 2 homes, so I contacted the company directly (i did get the auto reply that they would respond soon) and still no response over 2 weeks later. If they cannot respond to a potential rental it gives a clear message about how they will treat they current tenants. Do not waste your time with this sad excuse for a property management company. EDIT: They have adds up currently on point 2 homes so their excuse is is pointless as it was posted recently

Fantastic experience: I had to call for a maintenance job in my bathroom. They contacted me quickly to help me out. They sent a gentleman by the name of Todd who was helpful and polite. He was able to remedy the problem quickly which was very much appreciated. I have not had any issues with R&B Properties, great company to work with.

Fantastic experience: We are very grateful for the attention we received from the entire R&B properties team, friendly and answer our questions.

Fantastic experience: R&B is very professional

Negative experience: They keep saying I owe money when I dont

Negative experience: Please avoid this properties at all cost, i wanted to rent a house for 2499/M and after checking my credits , i was allowed to deposit my fist rent payment $3000 before i occupied the house and the rest was suppose to be paid before 31Dec but as i am speaking they was no consistency between the landlord and the agency from the beginning and went i noticed that i requested for my money back which up to today 20th dec i have not been refunded yet but the house was given to someone else....bad service , fraud, lies, please avoid this at all mean .now i am dealing with my lawyer for this issue

Negative experience: I am a property owner in Hamilton and R&B was my first PM back 15 years ago. When you have nothing good to say about someone, I was told to stay quiet. I am staying quiet.

Fantastic experience: Alice is great to work with .. highly recommended

Negative experience: Poor state of home on moving in. Constant harassing from landlord, and poor communication. Attempted to blame a pipe burst on another tenant, which was not true. Old house, un maintained copper pipes+winter=pipe burst. Overall horrible business, lots of mal practices

Fantastic experience: I love their swiftness in responding to my questions and concerns

Negative experience: The worst experience ever! If you are an international student and you are looking for a place to rent, DO NOT GET INVOLVED WITH R&B PROPERTIES! They will tell you that you are welcome and that they are going to help you, but that’s not true at all! Always approach to your school or to the Student’s Association. Your school is the only one who is genuinely going to look out for your interests and not a real state business like R&B, they only demand from you and even threaten on taking legal action against you! Ok, you wanted a more specific review? Here it is. Over a month ago I reported that the washing machine was not working properly, that it swallowed 20 $1 coins and I requested a reimbursement of that money and the repair of the washing machine, but not only that, I also reported bed bugs and requested pest control service. Now, the washing machine is not working at all, I sent another email yesterday regarding that issue and I got no answer, and the worst part, there are still bed bugs and roaches in the unit, as you can see in the attached files! Fix this right now or I’ll file a report to Public Health!

Fantastic experience: It was an amazing stress free experience……Kudos to Alice and the team

Negative experience: Don’t know how to run the business. If I could give 1 star, I would do that. The owner is very rude to me, I had a bad experience ever. He think he’s somebody up there also he’s kind a racist person :))). I couldn’t believe it suddenly happened to me. But it’s okay, what go around come around. DO NOT COME THIS PLACE, WASTE YOUR TIME AND MONEY ☄️

Negative experience: Do not trust this group. Waste your time.

Fantastic experience: From start to finish I had an amazing experience. From Randall being as straight up as anyone can be and is a great listener (I had a horrible situation at my previous place no fault on my previous landlord things happen) he let me vent,cry and laugh. To Alice that is a saint with her patience!!! I suck with technology and was messing up all the documents to sign!! She spent her long weekend helping me make sure everything was done correctly to make sure I get my place early as I needed this place as fast as I could. Communication is great and Alice is such a kind hearted person!! I’m her best friend already!! Great management company to deal with. If I could give 10 stars I would!!

Negative experience: I have been living in 38 west Ave S for almost a year now and I will not recommend this unit to anyone. The hallway and stairs in this apartment have never been cleaned. They don’t have a cleaner coming in to clean yet they tell you do will have someone come in. The hallway was really dirty to the extend that I have to personally clean the hallway and stairs with my roommate because I couldn’t stand carry dirt into my room Aside that someone broke into this building and made some damages however no management stepped foot into this unit or even showed up to see whether tenants were safe. To me they are just interested in making money and don’t care about tenants safety. On top of this I had my car broken into around this neighbourhood. I really wish I knew better before signing up for this.

Fantastic experience: they are very fast,reliable and straight forward. i highly recommend them

Negative experience: The told us we got the place , and told me we needed to met with randy. Than day of refuse to answer my texts. I called where the lady continued to tell me she has no idea what I was talking about even tho she was the one texting me . She said she would call back ,Never did . I Eventually call where she told me there where texting wrong person. This was extremely unprofessional..... I let u know about this on Facebook and no reply

Fantastic experience: Ho soggiornato per 10gg nel B&B di Randy a Hamilton, a pate un problema con la manutenzione che non ero stata avvertita che venivano per un sopraluogo, il soggiorno è stato tranquillo. L'alloggio era pulito e ordinato, posto tranquillo. Essendo in inverno l'alloggio era ben riscaldato.

Positive experience: UPDATE: the money has been put back into my account. Joshua, Efren and Irene were wonderful and very helpful! They helped move the rating to a 3/5. But for the company itself, not being able to get ahold of their emergency line and the fact that this even happened in the first place makes me kind of hesitant to rate any higher. ALSO: their hours of operation are wrong on Google! I couldn’t get ahold of them on the weekend! Except Joshua, but he’s been amazing throughout our entire time living here and he was probably reaching out to me over his regular working hours! REVIEW BEFORE THE UPDATE: I have never made a one star review in my life but here we go! I currently rent a house with this rental company. They double charged me for my rent this month. I have called and called, even their emergency line and no one has answered. I have left a few voicemails with my name and phone number and nothing. I have emailed them and nothing. No response at all. I went down to their address on West Avenue! Rang the doorbell, no response. All of this, except the email was done during their working hours today! I am at a complete loss. I can understand that mistakes happen! But not getting a response when I have been reaching out in multiple ways all day long is pathetic. Unless their hours of operations listed on google are wrong and they are not open on the weekends? But even trying to reach out to their emergency service line and not getting through at all is nothing short of frustrating! Wonderful time of year for this to happen as well! Definitely can’t afford this with Christmas around the corner! Just hoping this review makes them call or email me back! Really hoping your hours are wrong on here R&B :)

Fantastic experience: Ery friendly great customer service and I love then a whole lot I would encourage anyone that's trying to get an apartment to head on over to r&d properties trust me you will not regret it

Negative experience: Took a while to get around to writing this review mainly because just like the other negative reviews on here, Randy will likely reply back faster to this than he ever has to my family and me, and try to make it seem as if there was no problem. I’ll admit, he seems to have knowledge of things like regulations and rules when it comes to investment properties but he mainly failed in the areas of communication and transparency with us. If Randy wanted something we’d hear back from him ASAP but when we had a question or concern or needed some quick clarification, sometimes we wouldn’t hear back from him for a week. He has other people who perform certain tasks as well but there was no mention of this before we began using his property management services which made us wonder why he wasn’t transparent about that. What also raised a big red flag was that towards the end of our business with him we owed him funds because the property was in the negative. We covered this negative balance then he said that there are other expenses coming up which will bring us in the negative again. We said no problem, just show us the charges that lead to that negative balance again and we’ll cover it just like the last one. But no, he threatened to NOT have our services with him terminated and keep the property under his management until we paid a negative balance that he never even sent us a report for. Is it too much to ask to see what charges we’re going to have to pay for before we pay them? That alone speaks volumes about how he does business. Anyway, I can’t say much on the tenant side of this business aside from one tenant that was renting our property which was managed by Randy and his team at the time, who complained directly to us. He mentioned that the property clearly wasn’t cleaned well and that it still looked messy from the last guests that stayed there. My mom and I were in shock seeing as 1) Randy included an Airbnb cleaning fee for the guests and 2) he still charged us a hefty cleaning fee as well. Overall, I get it’s a business so you need to make money but at least do your best to be a real help and do good for people. Our lesson: take your time to find a property manager who doesn’t treat you like just another piece of income and gives you peace of mind that you and your property are in good hands.

Negative experience: Terrible communication skills. As a property manager he failed to gain our trust and provide us with peace of mind that our property was in good hands.

Fantastic experience: I have just finalized the lease to move in to a property managed by R&B Properties. Originally had the unit showing with Randy, who was very accommodating with my tight work schedule! I have been communicating back and forth with Alice regarding the lease, she works very fast (faster than I anticipated!). Based on my experience, I can only expect that move in and my next year (and hopefully longer) will be just as great under their management!

Negative experience: I moved to R&B Properties over a year ago after extensive conversations with owner Randy Dalton about the issues with my previous PM to ensure the fit was right. The first 7-8 months everything was going well, rent was being collected bills were being paid, questions were being answered, zero issues and I was actually quite happy with R&B. Around December 2022 things started to take a turn for the worse, bills stopped being paid, inquiries stopped being answered and I was left with no idea what was happening with my property. I started getting notices from utility companies of bills not being paid so I started forwarding the bills to the “accountant” asking if the bills had been paid. I sent an email a week for 4 weeks, all went unanswered. Each time I had to email 3-4 times before even getting a response (if one was received at all). After noticing issues (non-payment of utilities, no response from my emails regarding questions of my property, poor communication to changes at R&B) I reached out to Edna (Randy’s assistant) to set up a call with him as per his instructions during onboarding (either text him, however he was not responding or call Edna to set up a call). I scheduled 4 separate calls all on the same issues and all 4 were cancelled by Randy with no explanation or notice and no attention to the reasons these calls were set up. Without getting answers I only received accusations of micromanagement (if a response was received at all) despite not getting a single answer as to the state of my property. He blew me off for over 2 months at which point my husband took over trying to reach out due to my mounting frustration with R&B and Randy ignored all his requests too. After 2 months of no response from R&B we decided if Randy did not reach out by the 1 year mark of our agreement (which was April 8, 2023, over 1.5 months away at this time) we would serve notice of termination. This date came and went and notice was served per our agreement at 60 days’ notice. After notice was served, R&B was supposed to manage the property until June 8th per our agreement however the first week of May I received notice that R&B had still not paid 3 hydro bills and 2 gas bills (all past due despite 4 email follow-ups dating back 4-6 weeks). As the accounts were so far overdue I called (blocking my number) and spoke to Edna (Randy’s assistant) who when I said my name pretended it wasn’t her and transferred me to “Edna’s” voicemail. She isn’t too bright obviously as she has a very identifiable voice, which made it quite clear she was advised not to speak to me. I then called Grace (in accounting) and she was nice and apologetic but it was obvious she had been told not to talk to me. She told me Randy said he would talk to me weeks ago when I first raised the issues and she was surprised that hadn’t happened. I then called Ariana (the person responsible for actually paying the bills) who proceeded to hang up on me mid-sentence, it was right then that I decided this would be their last day. R&B was terminated earlier than the agreed upon termination due to negligence & I paid another PM to clean up their mess, knowingly double paying to honour my agreement with R&B. Honouring the terms of our agreement seems to be something only I am willing to do as Randy wants to make his own rules on the fly. When I asked questions about my statements I received a text from Randy that stated “Please note that going forward R&B will be charging for any administration time spent to answer your questions. If a legitimate error is found, of course we will not charge that time to respond, research or fix the error”. I protested this as it was not a term laid out in our agreement but received no response and was billed regardless, when I tried to protest this fee and I was told by Randy “I guess we are at a stalemate then as I will not be doing any further work for you except at my billable rate of $200/hour...”. R&B also illegally withheld collected rent (from April/May) for months until Sept 30 after receiving threats of lawsuit from our lawyer.

Fantastic experience: Lovely home, welcoming host. Worth the stay!

Fantastic experience: Excellent service!

Fantastic experience: I've had an amazing experience with R and B Properties. They are responsive to requests and have helped me find the perfect unit. Whenever I have an issue, they answer and resolve it quickly. The tenant/landlord relationship is great when you treat their property with respect

Negative experience: I moved in in March to a R and B property and in our lease it’s said that we would have a working dishwasher. The first time we ran the dishwasher it poured bubbles into the kitchen and very clearly was not working. We called the maintenance people who came the next week and said that the company would need to get us a new dishwasher. I have been calling and leaving emails messages ever since the end of April to get this sorted out. There is mouldy stale water at the bottom of the dishwasher that is making the place smell horrible and I have let the company know this and still nothing has been done. I keep being told different things and being led in circles . They said July 25 we would have the new dishwasher and each time that I call I am being ignored. This is not okay. This issue has still not been resolved

Fantastic experience: Great place. Home away from home. Kids love the place. Will go back again.

Fantastic experience: Easy accessible parking. Clean basic space with everything I needed for a short stay in lovely Orilla. A step by step of lock system would be helpful upon check in.

Negative experience: AVOID any R&B Property at all costs. If I could give negative stars I would. This company has made my experience living there a nightmare and especially as a university student going through their last year R&B has no regard for their tenants and trying to make the short term housing a hospitable place. From a burst pipe due to inadequate preventative maintenance to years of BLACK mold buildup in the laundry and bathrooms and paint peeling everywhere, this “management” team will eventually try to blame the current tenant after we’ve reported our complains many times during the move in inspection and tenancy period. They’ll use scare tactics to make the tenants pay an absurd cleaning and maintenance fee before moving out. This includes daily inspections and sending a “cleaning lady” to the house on a weekly basis just to point out the things we need to clean up ourselves. Also the illegal utility deposit will never be returned and no track of utility spending is ever reported back to the tenants.

Negative experience: Thanks for replying Mr. Randy, to be honest I do not have any problem with the stuff Maria and Anni they were amazing responding but my sister she was asking them a few questions to clarify a couple situations there after the tenant move in and actually they were always saying to her that she need to ask Randy. I hired Randy property management one year ago and actually it was a big challenge for me with them because they disorganize his company. They don’t have connection with each others and I see no respect from them as a client. They did not keep it up with my property, they never put the full amount at my account. It was always charging for the things I didn’t see it that was done but I’m sorry to say even they hold my three months rent before we determine a their contract and they said we hold three months to see what expense we have that was nothing Done or change there and I still don’t understand because it was not in their contract that they holding three months of the rent and they hold the last payment and they hold the last utilities payments on the deposit and for no reason they took too long to put it in our account I will be saying it was a big mistake for me and every time when I talk to someone they keep sending me to other persons if I talk to Maria she gonna say ask Edna if II ask talk to Edna she will say ask Randy and we go on the circles and you cannot reach anyone so that’s company. Even they are very behind to pay the bills even when the tenants already pay on time monthly but I had a very high risk to send my name to the collections because they didn’t pay the bill for over three months. That was a big problem to me as well, and they are just very slow to react when we ask them why this is happened they said we don’t know and they start to blame each other. and they never answer the phone and there is no company or office that we can reach them and go to them because they said it was closed on their English is very poor that’s it’s hardly to understand them It was a little bit challenging for anyone who wanted to go through it.

Fantastic experience: Stay at the Victorian House in Hamilton was fantastic! Home away from home with every amenity needed. Perfect location for shopping and dining. Beautiful outdoor space. Five stars!

Negative experience: This company hires cleaners takes advantage of them and NEVER pays them in full and will be reported to the better business bureau and labour board for not paying my wife for the work she did for him 11 hours in a unit 2 days split and he still wanted her to come back AFTER there's proof in texts messages RANDY agreeing for my wife to only clean str moving forward and went BACK on his word and asked my wife to go back again we also have a newborn and she said no He claims to have 17 other employees working. Why couldn't he have sent them? Randy just do the right thing. Stop wasting your time replying to reviews you are a scam artist Even the person you hired for payroll has said You once held a crews salary! Because you didn't get your way. And wanted to scam. Them I'm glad I got out one week in DONT TRUST THIS MAN!!! For nothing

Negative experience: dangerous hole in the closet almost fell in

Negative experience: I am a tenant living in one of their managed property. Its been 3 months that i am asking them to fix the central vacuum. The maintenance staff, for 2 months kept dragging the issue by saying that their contractor will come this week or next week. Now from last 1 month, they have stopped replying to me. I had no other choice but to bring attention via writing this review.

Negative experience: Not punctual, dishonest and not upfront. Seems like not respecting their client’s time is their mission statement. Just read the comments and avoid the hassle.

Fantastic experience: Honest and punctual and also behaving politely , clearly guide about everything .

Fantastic experience: great company!!!!! Always listen and help with my issues. They take care of everything and you just sit back and relax.

Fantastic experience: Randy and his entire team are awesome to work with! Great communication, did a very good job at keeping our rental occupied and let us relax and not worry about our property while it was in their hands.

Negative experience: Save your time and avoid the hassle. Dishonest. Irresponsive When Randy showed the listing to my boyfriend he was onboard and very receptive. He said that he's already communicated with his team to send the application by the end of the day. When my boyfriend called them the next morning since we didn't't receive the application, they first said they've already sent it but then when he said he did not receive it, then completely flipped saying this and i quote " since your girlfriend is going to be back in town by 29th, we will not be sending you the application link" This doesn't make sense at all especially when the lease will be in my boyfriend's name. I cannot prepone my flight just so that we can receive a rent application for a potential house These people wouldn't send us the rent application because i wouldn't be able to meet them in person as I am back home visiting my parents. I offered a video call but they said we don't do that which again isn't logical. You wouldn't want a landlord that's not understanding and is not upfront to begin with to avoid any further hassles in the future. Firstly don't waste potential client's time and secondly don't lie and be on time.

Negative experience: Save your time and avoid the hassle. Not punctual. Not upfront. Dishonest. Feels like a SCAM. When Randy showed me the listing he was onboard and very receptive. He said that he’s already communicated his team to send me the application as I was leaving and thanked him for his time. When I called them the next morning since I didn’t receive the application, they first said they’ve already sent it but then when I say I’ve not received it, they checked again and then completely flipped saying since your girlfriend is going to be back in town by 29th, we will not be sending you the application link which doesn’t make sense at all especially when the lease will be in my name. Even feels like a potential scam. I cannot make her pre pone her flight just so that I can receive a rent application. Wouldn’t send me the rent application because my girlfriend wouldn’t be able to meet them in person as she’s back home visiting parents. I offered a video call but they said we don’t do that which again isn’t logical. You wouldn’t want a landlord that’s not understanding and is not upfront to begin with to avoid any further hassles in the future. Firstly don’t waste potential client’s time and secondly don’t lie and be on time.

Negative experience: I was offered a $250 coupon to write a good review here on google for a stay I had with them on air B and B. After my stay on air B and B, I was offered this coupon $250 right on google So I did Then they didn’t send me the coupon. So I have come back and edited the review Not sure how I can add the pictures and screenshots but anyone who else has been given this offer think twice as they won’t follow threw on the promise Anyways it’s changed now with the truth on for everyone to see Has anyone else had this promo offer a $250 coupon off similar to my experience?

Positive experience: My dealings with R and B have been professional and friendly. I was especially impressed with Randy's expertise and flexibility. The team is easy to deal with and prompt in replying.

Negative experience: Assured me we got pre-approved for the place, all we had to do was send our money. We sent the money, cancelled our other showings. Started making plans, then got called the next week to be told "no" with no reason given. Then had them tell me they had auto-deposited my first and last already, when they had not, then send only half until I emailed and complained. This was a huge waste of time, extremely irresponsible and horrible management practices.

Fantastic experience: Using for my property, and I wish I had used them sooner! My only complaint is it took me 4 months to figure out they're better at this then I am and MORE than worth the cost! Would recommend to anyone!

Fantastic experience: Beautiful place! Newly renovated, spacious and clean. Excellent communication with staff, excellent location. We really enjoyed our stay and will definitely stay again!

Fantastic experience: Great experience with Alice and RNB in general so far!! Excited to move in.

Negative experience: The agent met us 20 min late for the initial viewing They mixed up my contact with my reference contact and sent them some of my confidential information to them by accident The team is not in good communication with each other so it was very confusing and ineffective to communicate with them I asked to move in one day early and paid an extra $55 but I ended up not getting the keys and not moving in but they refused to refund that They ask you to pay the full deposit before giving you the lease to sign which from the tenant point of view is not secure They charged me extra to move in earlier to a vacant room, even though as a landlord I allow this for free all the time, it does not cost anything to them if it is vacant I wanted to cancel the move in because the property was unsafe and I requested bars on the windows and they wanted to charge me an extra 1 month rent, on top of keeping the 2 month deposit, even though if I moved in and gave 2 months notice it would be even cheaper The objective was really to get as much money from you as possible. I am a landlord myself and they do not follow protocol and have been unfair and unprofessional and have caused a lot of unnecessary grief to me and my family and I regret choosing to get involved

Negative experience: Owner of the company (Randy) showed up to my house and was found peering through the windows and trespassing before introducing himself as the new property manager of the house. I filed a police report and that’s when he started giving proper notice of visits. Maria, one of the rent coordinators, harassed myself and another tenant in the house to leave because of our student status (nowhere in the leases were signed said anything about being students) and when I told her that was illegal to kick us out, she stopped. They demanded thatI move into another room and told prospective tenants that my room was available for rent. I refused to move as that is also illegal. They also ask too many personal questions they aren’t entitled to know. I’ve filled a complaint to LTB and r&b have not stopped calling me They’ve been telling other prospective tenants different rent prices and aren’t friendly or knowledgeable. They are a company that tries to take advantage of young students who may not know their rights as tenants. DO NOT RENT FROM THEM PLEASE BE CAREFUL.

Negative experience: Unprofessional. We booked a viewing in Hamilton which was confirmed through email, drove an hour to get there, arrived 10mins early like requested and then no one answers the door or phone at our scheduled appt time. It was cold so we went to wait in our car to see if anyone would call us back or come outside. We then saw the door open for the next appt about 10mins later so I ran up to the door, knocked and called again (!!) but still no response. Waited again to see if anyone would come back out after or call back but just ended up leaving defeated. Finally received a text almost an hour later, when we had already left Hamilton, saying they were busy with other customers at the time!? If you're running behind/late for viewings, please inform people promptly or maybe don't book a bunch of 15min viewings back to back? Such a waste of time.

Fantastic experience: My girlfriend and I looked at one of R&B’s properties and got to meet Randy. Not only was he friendly and welcoming, but he was extremely effective with communicating and answering any questions we had. When we were applying we noticed that there was an application fee. When we noticed that there wasn’t a section to make the payment I reached out to Randy and he explained that during these hard times with Covid that the application fee won’t be required. I think Randy and R&B properties have been extremely considerate to do such a good thing during a time that has effected everyone in a different and negative way. I have nothing but good things to say about R&B’s properties and how they handle their customer service.

Fantastic experience: I have been a tenant with R&B for 5+ years at a few different properties. I have had an amazing experience with them. If you treat the property like your home and take pride in it they will be responsive to your requests. I have asked to be relocated into different units over the years as my family changes and they have always been helpful in finding just what I'm looking for When I do have an issue that I can't resolve I call, and my calls are answered and dealt with in a timely manner each and everytime. Tenant/landlord relationships are tough but if you treat their property with respect they will treat you with the same respect. It's that easy you get out what you put in.... Give them the respect they deserve and they will do the same. Thanks R&B for many great years.

Fantastic experience: Excellent Communication with staff. There were some small hiccups with it because of Covidian times, but the rest of the staff really pulled together to get everything completed on time. Randy is a really good dude, he helped with a lot. Moving can be stressful, and finding and getting a place as well. Glad I found R&B, it really minimized the stress.

Fantastic experience: This stay at the Air B n B was my first experience using this type of accommodation. The location was perfect for us, being only 3 blocks from the Juravinski Cancer Centre. We had a couple of minor questions/requests and received answers from Randy VERY promptly. He was very quick to accommodate us. The plumbing in the shower proved to need some attention. This type of issue can easily get overlooked since owners may not be using the property for themselves. Once this was mentioned to Randy that it was something he’d need to have looked at he had it rectified within a couple of days. I think it’s very important to make home owners aware of maintenance issues so they are able to include them in the upkeep. The house was nice and bright and in a fairly quiet neighbourhood. Since my daughter and I had decided we weren’t cooking dinners, we were pleased to find a great selection of food options available and many were even within a short walking distance! Everything was found to be very clean and fresh! My daughter had university classes and some meetings that she needed to take part in virtually. The internet services adequately worked smooth enough for this to not be a problem. The smart tv allowed us easy access to our viewing accounts. We did end up being at this house for the Jan. 17 snow storm! It was noted that in the future a shovel kept in the front hall closet might be a good idea even though the property does have someone come in for snow removal. The storm was so crippling that the folks who do the snow removal weren’t available until the next day. This didn’t really affect us much because we couldn’t have gotten anywhere anyway, with the snow plows not even being able to get to our street. I’d highly recommend staying at this Air B n B accommodation. Randy was an excellent host!

Negative experience: HORRIBLE, if you are reading this, do yourself a favour and find any other property or any other property management company. They get 1 star because it won't let you select 0 stars. Some people might think this is a review from a disgruntled Tennant, but, I actually still reside in the unit as it is a nice property and great location. R and b however makes living here stressful as they take no pride in their work and have an excuse everytime there is wrong doing done by an employee. I just wanted to warn the next possible Tennant so you do not end up in the same situation as myself. This "property management company," for lack of a better term, has damaged my personal property and refused to replace, they have received tickets from the city for not removing ice from sidewalks, they shoveled my snow from sidewalk up to the garage blocking the entire garage door, they took almost half a year to replace a basement window insert , all while screwing directly into a perfectly good window frame multiple times in order to block a window opening. (Yes I have emails and pictures for ALL of this). They should be ashamed of how they look after people's properties, but, they are too busy counting the dollars to even care about quality or the well being of their Tennants.

Fantastic experience: Very reliable company. Professional and responsible staff. Highly recommended!

Negative experience: That's the most horrible experience to me. We are almost sleep outside. They took my SIN number, and I don't know what they gonna do with that. They took our payment and made us feel like we are approved. We kept waiting day by day. The communication is hard, they sent a girl to text us everyday but she knew nothing about the application. Then she took few days off for holiday until 28th. (We gonna move on 1st Jan). Then we got nothing on that day. They extend their holiday without any notice. That's not acceptable and unprofessional. ANYWAY THEY ARE TERRIBLE. P/s: First of all, thanks for your response. And secondly, We tried to call all phone numbers you guys have on the website, the phone number Patricia gave to me, and even the guy showed us the house. I feel like you blame on us. That's not supposed to be right. I don't blame on Patricia, cz she is on emergency but anyone in your office should take the responsibility to inform the client on time. Did you know how nervous and panic I am when I didn't know where I gonna stay later. What I need is just only your sorry. That's disappointed.

Fantastic experience: Renting from R&B has been an excellent experience. They have quickly dealt with any issues that have arised and have made communication easy with numerous ways contact them.

Fantastic experience: Great company!!!

Negative experience: Don't get back to you