Associa British Columbia - Kelowna

Fantastic experience: Emailed Vladimir Hristov to obtain the correct contact information so I could confirm an appointment. He replied within the hour, allowing me to promptly contact the tenant and confirm the appointment. Great service!

Fantastic experience: I own a townhouse at Gyro Townhomes in the Lower Mission, managed by Associa, and I’ve had an excellent experience with them. Brian, the property manager, is always professional, responsive, and quick to reply. Whenever something needs attention, he follows through and makes sure it gets taken care of. Everyone I’ve dealt with at Associa has been excellent, and the trades and service providers they choose to partner with have also been professional, reliable, and great to work with. I really appreciate the level of care, communication, and follow-through. I would highly recommend Brian and the Associa team to anyone looking for dependable and professional property management in Kelowna.

Fantastic experience: Diane walls is the most welcoming person and always makes visiting and working with Associa a real pleasure!

Positive experience: Our Strata Council and residents are very happy with the management Associa provides to us. Our manager Ken Kantman is extremely professional and diplomatic. If he doesn't know the answer to a problem, situation or a question he takes the time to find out and always gets back to us with a solution. I would not hesitate to recommend Associa and Ken Kantman for property management services to anyone searching for same.

Positive experience: Poor advice to strata Council resulting in wasted time and money

Negative experience: I called about 20 times to strata manager and emailed to about my AC problem but no one get me back and give me proper guidance, and tenants are very upset on me because of Hot weather and AC not working

Fantastic experience: Our Strata Mgr is the Best, he is very knowable , very helpful Thank you for all your help Vlad, keep up the good good .

Negative experience: WITHOUT PREJUDICE I would have never bought a condo in this Strata knowing what I know now. People appear fearful of those in authority, including myself. Also, my personal financial information about my purchase were made public.

Fantastic experience: I've been working with Vladimir Hristov at Associa for a few years and he is fantastic to work with.

Negative experience: This company runs strata for a building my friend with disability lives in. Her elevator has been inoperable for months and nothing is being done. Very disappointed, hope they have a good strong coffee and step up to the task! It would be so appreciated.

Fantastic experience: David Kent and the whole team at Associa are fantastic!! They keep our property at the Verve (Kelowna BC) immaculate and continue to improve it. Thank you team! James.

Fantastic experience: As a strata property owner and former multi-year strata council member, I have always found Associa and Vlad Hristov to be prompt in emergency situations and most efficient and helpful with any inquiries. I would not hesitate to recommend Associa and Vlad Hristov for property management services to anyone searching for same.

Fantastic experience: Working with Nicoleta Mitroi has been a very positive experience. She is friendly, reliable, and always follows up on concerns in a timely manner.

Fantastic experience: Our building has used Vlad at Associa for years. As a past council member I can say with confidence Vlad is easy to work with. As an owner, Vlad responds to questions/concerns quickly. Highly recommend Associa for your future building management company……

Fantastic experience: Greg Long is quite simply the best! From our initial viewing of the property to our recent move-in day, Greg has been attentive, always available to communicate with, personable, and a genuine professional in all of our dealings with him. Greg is a true asset to his company...thanks Greg for helping us to navigate thru this challenging transition.

Fantastic experience: Quick reply, answered all my questions.

Fantastic experience: It is important to have a good working relationship with the company that you chose to work with for the operation of your strata. The partnership between the team assigned to your strata must be strong. Built around mutual respect. I have found this with Associa. In all the partners that I work with, I have found nothing but support. Individuals that are there to help and go out of their way to make sure you are happy. When a problem happens (we are only human), they are resolved as quickly as possible. The knowledge of the Associa team is great. If you need something researched, they will find your answers. Helping to solve any issue that the council has no matter the topic. As President of Barkerville II, I would recommend Associa to anyone who asks and I have to many. I'm extremely happy with the support from Vlad (my community manager) Mandeep (my strata accountant) both who I have the pleasure of dealing with all most everyday. Great people, from the receptionist at the front door to the management team at the top, everyone is wonderful to work with. ........Jackie Fleming, President, Barkerville II

Fantastic experience: Laszlo, I just have to take a minute and thank you for the recent seminar about conflicts of interest in strata environments. It was very well done - very informative, had a nice straightforward delivery, started on time and was presented in layman’s language by an experienced lawyer. Thank you.

Negative experience: Associa has made my first time moving into a strata complex very frustrating. Their communication is terrible. It was very difficult to find out simple things like parking spot, storage locker and how to pay fees. The only thing they were quick with was charging me interest.

Fantastic experience: Very professional property management group that goes above and beyond for their strata owners. Very much recommend.

Fantastic experience: To Carla and all managers at Associabc. Just wanted to take a minute to say Thank you very much for all you do! It’s such a pleasure to deal with such an organized company, and the quick responses to any of our questions and concerns regarding your properties and how we can assist you in many projects. We appreciate your thorough information regarding repairs etc. as it makes our scheduling process much more efficient! All the best, Garry Heathcote HomeSmart Projects Ltd. 1988

Fantastic experience: “Carla Malmberg Terry Florrence are great property managers. communicates whenever needed, and invoices are completed in a reasonable amount of time. I would highly recommend working with Carla or Terry Florrence for their organization and professionalism

Fantastic experience: Great to work with Carla! As a roofing company, we appreciate how organized and responsive Associa is. They communicate clearly and make every project run smoothly. Highly recommend!

Fantastic experience: David was very informative and great to deal with

Fantastic experience: Our company has worked with Associa for many years now and we greatly appreciate working with them. I highly recommend David Kent as he has excellent communication and is awesome to work with. Thanks Associa for all that you do!

Fantastic experience: Our property manager, David Kent, continues to do a great job at helping us manage our strata. So happy to have him onboard with us!

Negative experience: If I could give ZERO, I would. I’ve been handling my mother’s estate for the past year. They refused to issue an invoice for strata fees coming due, which forced the account to go into arrears. When I received the notice of arrears, there was a delinquency charge on the invoice. Additionally, my last name and the mailing address was also incorrect. Very unprofessional.

Positive experience: Over the past 19 months working with Associa, I have found our Property Manager, Carla, to be both knowledgeable and reliable. Her responses to questions, as well as her support during events and challenges, have been consistently timely and helpful. Carla also conducts herself with professionalism at all times.

Fantastic experience: Highly Recommend Carla at Associa BC! As President of our Strata community, I have found Carla a pleasure to work with—professional, responsive, and always on top of things. Whether it's handling strata concerns, providing clear communication, or ensuring issues are resolved quickly, she goes above and beyond. It’s rare to find someone so committed and reliable in property management. Thank you, Carla, for your continued support and dedication! Gary Grote-Emerald Beach Villas

Negative experience: This company seems to be full of arrogant, self-important, unhelpful individuals who feel they are more important than the property owners themselves. That attitude will backfire. I'm looking at you Vancouver BC office.

Fantastic experience: I cannot say enough good things about Carla! They’ve been working with our strata council and have been absolutely amazing. Carla is knowledgeable, professional, easy to communicate with, and truly goes above and beyond. I highl recommend Associa BC and especially Carla!

Negative experience: The strata managers at Assoica seem to be dropping like flies. Long term employee retention problems possibly? Communication is poor, and responses take far to long for simple requests. An example of this, each email response take around 3-5 business days, and now it has been 3 weeks of trying to ask a simple question. Only to get asked what strata plan and unit I am for the third time in a row....terrible. What makes it even juicier is the strata plan and unit # is in the subject line and previous 4 email's contents...tsk tsk tsk

Fantastic experience: Since I purchased my Town House 4 years ago, I have had involvement with the Strata Council for our units. Carla Malmberg at Associa Strata Management has been our Community Manager during that time and has proven to be very responsive and detailed in her work. She has provided the required services and quotes as we need them and has given invaluable guidance in navigating any challenges we have faced as a Strata council. She has saved us hours of work and I am sure thousands of dollars wiht her guidance. I would absolutely recommend Associa and Carla Malmberg as a Strata Management Company.

Fantastic experience: Carla Malmberg of Associa has been nothing but exceptional in servicing our strata. Not only does she respond to our request and needs promptly, she goes the extra mile to ensure that all is met as expected. She always makes time for us and I would have no problem recommending her to anyone. Carla is also very knowledgeable of which we have depended on on several occasions. Thank you Carla, you are amazing.

Fantastic experience: Great service from Carla and her team at Associa BC Kelowna!

Fantastic experience: Good response times to questions & issues; helpful & organized in meetings; very easy to work with. Happy to recommend!

Fantastic experience: Like working with Associa, help out so much. Thank you.

Negative experience: Very poor service!

Positive experience: Service is good ... always get phone calls returned in a timely manor

Fantastic experience: Responsive and knowledgeable.

Fantastic experience: Associa has been our Strata Council’s strata management service provider for decades. I like their full service offering (including rental property management services) and educational webinars. Keep up the great work, Laszlo!

Negative experience: They say they are all about " community" but I have yet to see any of their community strategies or plans. They always have last minute plans and notices that don't give residents time to organize life around when management springs repairs with less than 7 days notice. The strata meetings are always canceled or changed and cost near $1000 because they have to be late in the evening. They aren't helping organize a community atmosphere in our common areas or throughout out the 3 towers. The management company is basically a high end accountant because the actual VOLUNTEER STRATA COUNCIL has to do all the planning and researching of mechanical businesses otherwise Associa hires and pays all these different mechanical company's with the building's/ people's money without even checking the work that's been done!!. We have to continuously check the workmanship of every job because Associa just pays them. Associa doesn't listen at the meetings to actually hear what this building style or personality is. The Strata Council (which is Volunteer) has to work fulltime near 7 days aweek to get proper quotes with descriptions and proper quality control around the biulding. Here's 1 example the jacuzzi has been down drained and in parts for near 2 years. The poor strata council has to have 5 members to keep Associa on track or Associa doesn't listen nor looks into the fine print of jobs. * Burnaby, BC

Fantastic experience: Associa has been a huge improvement over our previous property management company. They’ve stepped into a very difficult situation—cleaning up the mess left behind by our former manager—and already we’re seeing real progress. Our current Strata Manager, Kim Wall, has been outstanding. She’s responsive, professional, and genuinely seems to care about our community. After such a frustrating experience before, it’s a huge relief to work with someone we trust to follow through and act in our best interest. I’m also familiar with David Kent, who manages a separate property I’m involved with (where I’m not on council), and he has been just as professional and reliable in all my interactions with him. Associa is restoring our confidence in what good strata management should look like. Highly recommend.

Fantastic experience: My Strata Manager is David Kent for the Verve & we're very lucky to have him! He is diligent in ensuring all the necessary maintenance is up to date and is being completed by excellent contractors. Thanks for taking such good care of our buildings!

Negative experience: no response on phone or internet to any inquiries

Fantastic experience: Associa’s Ken Kantman is the best property manager we have ever had. He provides options and recommends the best solutions for every maintenance issue. He is always very professional and welcomes questions from all owners. He also replies to them too! Thanks Ken for your great work.

Fantastic experience: Associa and specifically our property manager, David Kent, has significantly helped our building run our Strata Council. He has navigated our specific issues with ease and confidence. He aids in our decision making by knowing and understanding all the bylaws and rules related to our building. He is prompt and always responds to inquiries with professionalism. We're very satisfied with David's performance and appreciate his attentiveness in any situation that arises.

Negative experience: I went on the webinar "Community Building" thinking it might be about community building in MY small condo building-where neighbours seem suspicious of one another and the Strata Council seems to do little but squabble and then ask for money. All meetings are now on-line with Associa-that I find cold and impersonal. And make mistakes-I've been double charged a few times. No, the webinar was all about Associa's wonderful financial support, scholarships, and community building for their employees-especially the ones in Texas. I feel sick. I think I posted this on the wrong site...I'm in Vancouver, not Kelowna...but I'm seeing some reviews here that I can relate to....

Negative experience: Literally the worst company I've dealt with in Kelowna. As a business owner as well as an owner in one of their buildings they managed, I can confidently say that they are unprofessional and severely unorganized. We had a new property manager several times per year, it was horrible getting a hold of someone to solve issues. They didn't follow the strata rules when issues occurred as far as fixing things like plumbing etc. If you're buying a condo with them as the strata company - I would be cautious. I personally will never buy again if they are involved.

Negative experience: I strongly advise against living anywhere managed by Associa. During my wife's time at The Verve, managed by Associa, someone within the building threatened to STEAL HER DOG, and the property management "professionals" ignored her COMPLETELY. This was just one of the many issues she's recently had to face while living here. The management, particularly David Kent, displayed a shocking lack of professionalism, bullying and speaking down to her. However, when talking to me, he was more than happy to be civil, which proves his power tripping over her. For your safety and peace of mind, I urge you to consider other options.

Negative experience: Unprofessional

Fantastic experience: Professional, expedient, and willing to work cooperatively and proactively with me to accomplish the things I requested. I was very pleased with the service and cooperation that I received from the day I moved in until my departure from the Parkway place.

Fantastic experience: Our strata enjoys a good working relationship with David Kent who has taken care of our strata's interests for the past 6 years. We feel confident in his ongoing advice especially in view of ever changing government legislation.

Fantastic experience: I recommend David Kent @ Associa Property Management for his expertise, knowledge, dedication and guidance in the management of our Strata. He has helped us to become a more streamlined, well managed place to live. Working with David Kent has been a wonderful experience.

Fantastic experience: Big shout out to David Kent. Great meeting like how he approaches issues and explains. Gets back to phone calls and emails, David is very understanding and follows up on our issues and projects. Thank you

Negative experience: terrible service

Fantastic experience: David has been our strata manager for the past 7 years. He is experienced and knowledgeable in strata management and works hard on our behalf to negotiate contracts etc. I would highly recommend the Associa team and David.

Fantastic experience: Subject: Simone Greaves Arrived at a property to paint a portion of the parkade, Simone did everything she possibly could to remove the obstacles in my way and help me complete the scope of work in a single visit. Could not have done it without her help.

Negative experience: Strata manager - Arthur Han. I keep emailing our strata manager regarding my claim but recently he never replied. My claim was approved by the strata council. I had a copy of his email telling me that my claim was approved and he was going to process it to have the check. Can you please look into it? Thank you (unit owner)

Negative experience: Poor communication and not timely in responses to customers. Would recommend using a different strata management company.

Fantastic experience: Dianne(Kelowna) is wonderful. She’s the most pleasant person I’ve dealt with at Associa! Thank you

Negative experience: One star is too many, I was assaulted and threatened on the Strata property by a contractor and they do not care. They do not answer emails and ignore you.

Fantastic experience: Our strata has dealt with Associa in Kelowna for two years and have been very pleased with their services. As president, I value their timely communication and the knowledge of the staff (including our excellent manager, Carla). The financial packages are accurate and give a great handle on things for both council and owners. The Townsquare app allows for communication between owners and with Associa. We have also used Associa with a strata in Vancouver and they provide the same excellent service.

Fantastic experience: 1st class all the way. Carla is a gold star manager, she works really hard and keeps us pointed in the right direction at all times. She’s super good at running the meetings, AGM’s and SGM’s. I can’t imagine not having her!! Strata President

Fantastic experience: Associa has been excellent to deal with. They are prompt, knowledgeable, and helpful. They provided detailed information to assist in getting our new strata set up and operating efficiently. Our manager Carla has been wonderful!

Fantastic experience: Our property management team is Associa. Just want to say how great they are! Great advise, excellent support and detailed financial management. They also have excellent webinars focusing on a variety of topics that help us understand the workings of a strata. As part of our council for the past 3 years, I continue to feel more comfortable in my position because of the support and education I have access to. Can't say enough good things about this company!

Positive experience: Easy to use interface for managing my strata documents.

Negative experience: Cannot reach by phone nor do they respond to emails in a timely manner. The customer service Is virtually non existence for a service stratas are paying for. Room for some competition I would say. They have poor communication and choose not to supply pertinent details. Pulling teeth to get proper info. Unacceptable.

Fantastic experience: Very professional and quick at answering emails and concerns. I love the webinars that Lazlo puts on too. They are very informative.

Positive experience: American continent. Very little care about other countries. Looking for monies to pay for their war machine. The people are better feed then those in North Korea. Lol. Just another county trying to create I look alike. People are second.

Negative experience: One of the worst companies I've dealt with. If you're having any noise issues etc. expect to be the one dealing with it as they don't answer any calls or emails. I had to be the one to be the bad guy to the neighbors since they don't care to answer the issues they're there for..

Negative experience: Issues never get addressed. We have heard so many cases where buildings have fired you. Will be looking into the same options soon if your customer service doesn't improve.

Fantastic experience: Very professional helping manage our building. David K. Has been our property manager for our building and he has been a huge help for our residents and Strata. Highly recommend.

Fantastic experience: Just want to say having to deal with Dave at the verve on a couple of issues now and one of the better strata managers I've had understanding the complications of a rented unit and willing to work with me as a PM

Negative experience: Fake.. I am tired of companies posting their own reviews. It should be criminalized like in Italy. One day :)

Fantastic experience: I found the presentation on How to Read, Critique, and Integrate a Depreciation Report very informative. The presenter was professional and understandable. I am looking forward to the next seminar that Associa puts on.

Fantastic experience: Responsive to all our needs and Petr a pleasure to deal with.

Fantastic experience: Thanks Adrian for taking the time, after hours on top of that, to find some legal info that will help to solve one of my building's issue.

Fantastic experience: Wonderful seminar last night. Strata 101 gave us great reminders of things we can be monitoring to keep our councils on track.

Fantastic experience: Excellent company to work with, very organized and professional.

Positive experience: manager is very knowledgeable .....took a while to get use to Town Square.

Fantastic experience: I have found ASSOCIA to be very client-focused and to be very responsive to all issues or matters the we bring to them. Their financial reports are comprehensive and accurate. They provide a wealth of resource information through their website or the TownSq site that they created for our strata. We transitioned to them from another company and remain very pleased with that decision.

Negative experience: I believe I wrote a review a while ago. Must've been erased. One star is one star too many for this company. After two years, still waiting for a response to how to repair my water damaged floors. Abysmal.

Fantastic experience: Great people that really care. Remember this is not an easy job, but they are professionals in every way. They have to know about plumbing, and landscaping, and rental law, and strata law, and the privacy act, and roofing, and smoking and on and on......I admire their skills.

Fantastic experience: Very impressed with the work of the Associa team. They where instrumental in the setting up of our strata team in our new development. The budgeting numbers were spot on and their fees are more than competitive. They even saved us money through their discounted vendor rates.

Fantastic experience: Associa has managed our building since 2014 and we have been so impressed with their professionalism and ability to diffuse all the internal conflict we experienced when we were with our prior management company. Couldn't be happier with the move. Highly recommend.

Fantastic experience: I have dealt with Associa Kelowna for many years in business and for personal residence. Very professional and couldn’t be more satisfied with their service. Made our transition from self-managed to professionally managed, seamless.

Negative experience: Lies to their tenants blatantly, will not offer any help whatsoever. Best case scenario, you never deal with them, worst case scenario, you have no power to your condo and no one cares why.