Pacific Quorum (Okanagan) Properties Inc.

Negative experience: As a property owner and Vice-President of our Strata Council, I am deeply disappointed with Pacific Quorum. Their communication is unacceptably slow, and they consistently fail to follow through on council directives. Financial statements are frequently delayed, and their lack of oversight on maintenance projects has caused significant frustration for our ownership group. We expected much better administrative support.

Negative experience: Absolutely terrible experience dealing with this manager. Promised repairs were “getting done next week” for over two months and nothing ever happened. Communication was awful — calls ignored, emails unanswered, and every issue somehow became the tenant’s fault. The apartment looked nothing like the photos online, and basic things like heating and appliances barely worked properly. On top of that, they acted annoyed anytime concerns were brought up. Would never rent from them again and definitely wouldn’t recommend them to anyone looking for a stress-free place to live.

Fantastic experience: I just had a lovely conversation with Sandra, she was so helpful! I had a concern about something happening on the property, and she was quick, effective, and kind. Thank you so much Sandra! ☺️

Negative experience: Attempted to unfairly steal hundreds of dollars even though I had photo evidence. Like other stratas, fine most of the time, but awful when they're bad

Fantastic experience: Sandra at Kelowna office Excellent service correcting email at PQkas 634

Negative experience: The worst accounting department ever. So many mistakes month by month, and then they wouldn’t correct it after confirming they would fix it. So much back-and-forth with multiple different people every month, so you never know who to contact to resolve things. Basic math skills missing, I had to constantly explain the owner statement mistakes in detail as the accounting contacts wouldn’t understand anything. That’s just from the personal residential side. On the strata end, I can see PQ never has the strata financials complete on time or correct. Absolute disaster of a company. ATTN COUNCILS: Sheri Watson at Dwell is fantastic. We switched to her a couple years ago at my other building and she’s been phenomenal. Highly recommend. The only good thing here was Michelle Dennis, our property manager at the time, and thankfully she’s left to build up her clients at Troika. PQ was not a proper representation of her level of service with the ridiculously incompetent accounting team, and operations management, behind her. The supervisors/managers that were looped in for the escalations we constantly had were utterly useless and always deflecting to someone else in the departments.

Negative experience: Worst management company we have ever experienced. Property taxes paid late we were assessed a major penalty. Balance sheets done wrong and constantly late. Bills never paid on time. Management could care less. Brutal,stay away from this company.

Negative experience: My building is "managed" by this company and neglect from Stacey in handling the concerns in this building is brutal. Save your time and look elsewhere for a property management group - this one isn't it.

Fantastic experience: I was an owner in Kelowna for the last nine years - Pacific Quorum did an excellent job managing our building. Stacy Johanson (our property manager) was always professional, prompt and helpful resolving any issues between myself, my tenant and the building. Based on my experience, I would recommend Stacy/Pacific Quorum to anyone.

Positive experience: Quick to respond and reasonable.

Negative experience: If I could give zero stars, I would. We recently switched strata management companies, and it's become crystal clear just how poorly Pacific Quorum (PQ) was serving us. For months, they pretended to do work—making empty promises, dragging their feet, and offering bad advice that we're now having to unravel and fix. Council meeting minutes were consistently late. Budget statements were delayed or incomplete. How can a strata make informed financial decisions when we don't even know what’s in the bank? It’s actually bananas how dysfunctional they were. We started with Melody, who quit (smart move). Then we had Sam, who was helpful for a couple of months before also quitting (again—good for her). By the time Greg took over, PQ was already in complete disarray. We were told both their admin and accounting teams were overwhelmed—but being overwhelmed is not an excuse for failing to deliver basic services. When urgent issues came up, we were repeatedly told “we’re on it,” only to find out much later that they weren’t. Homeowner concerns were routinely lost in the void. Emails would be sent to PQ and never passed along to council. It happened far too often. We eventually began interviewing new management companies and requested PQ release us from our contract. They did—and I strongly suspect it was because they knew just how bad things had gotten. If you're considering hiring Pacific Quorum—don’t. Read Glenna Cross’s review. I agree with every word. You'd be better off self-managing your strata and saving the money. PQ has no business managing properties. They should honestly just shut down.

Negative experience: Very nasty with the property owners in the strata.

Negative experience: I would rate a zero if that was an option. If you are in a strata council, do NOT under any circumstances engage PQ Kelowna to manage your building. I have been on Council over a year and not once had financial statements even remotely on time. And every month there were errors, many of them big. Little follow up was done. It took 6 months or more sometimes to have simple corrections made. Arrears were allowed to go on for months and months and even when pushed, follow up from PQ was abysmal. And that doesn’t even count the complete lack of return calls, or emails answered. And the next Council meeting two months later often ended up prodding the same mistakes which hadn’t been fixed. We complained to the managing broker since our PM didn’t understand the financials or do anything to solve our problems. He replaced our PM with himself and we hoped that would make a difference. The only difference it made was that he was charming and pleasant at meetings…while doing bugger all to make things right. And so far our transition to a new company has been stymied by a lack of competence and cooperation from PQ in providing the appropriate documents and files. I could list tons of other issues but if you can’t get accurate or timely financial information or trust the numbers…the other problems are far less important. We have moved on from PQ to a new company.

Negative experience: Horrible communication from this company. Try to call as much as you want, you'll never get through to reception. You drive to their office location and there's a 20 year old girl just hanging out. Apparently no time for a call though, or to return any voice messages. Finally get a card for the specific manager responsible for your building and that persons manager and leave both of them messages too? Don't expect a call back either. Absolutely horrible experience and don't wish it upon anybody to have to deal with this company. I'm going to restrain myself for calling out specific names.

Negative experience: The absolute worst management company possible. Would give zero stars like other previous reviewers if I could. If you're looking for the constant run around or wanting to be ignored by every managing broker (Greg and Jenn specifically) then this is your place. This company is being run by incompetent, unprofessional people who could care less about their clients and their needs. Would never EVER deal with this company or recommend them to anyone.

Negative experience: Having owned several Condo's and dealt with a variety of Property Management Companies in the capacity of owner and council member. I have never had such a negative experience as with Pacific Quorum Okanagan. Greg Martin Managing Broker, and Hardeep Grewal should both be in another line of work. Their Communication and follow through with the simplest tasks are pathetic to say the least, bordering on incompetent. If looking for a Company to Manage your property, do your research . They have a low 3.2 for a reason. We have terminated them as of the 31st of December.

Negative experience: I feel compelled to share my experience with Pacific Quorum (PQ) Property Management to caution others who may be considering their services. Over the past year, my experience with PQ has been disappointing, to say the least. The issues stemmed primarily from a lack of accountability and professionalism among their team, including managing brokers Jenn and Greg, as well as our assigned property manager, Hardeep Grewal. Key Issues Experienced: Unfulfilled Commitments: At the beginning of the year, we invited managing broker Greg Martin to attend a strata meeting to address ongoing issues with Hardeep. Despite agreeing to attend, Greg did not show up, leaving our concerns unaddressed. Persistent Mismanagement by Hardeep Grewal: Hardeep failed to follow simple instructions from the strata council. He frequently made false claims about obtaining quotes for critical projects and neglected to prioritize our building's needs. Throughout 2024, he consistently demonstrated a lack of preparedness and failed to perform basic tasks without constant reminders. Shockingly, he never once visited our building during my time on the council. Financial Misconduct: Since May, our strata has been unable to approve financial statements due to ongoing issues. Hardeep repeatedly promised to review the financials but never followed through, leaving many questions unanswered. PQ issued cheques to themselves without providing invoices. When pressed for documentation, Hardeep assured us he would provide it but failed to do so. Lack of Support During Transition: Following our decision to terminate PQ due to these failures, Jenn personally assured me she would oversee the transition. However, neither Jenn, Greg, nor Hardeep responded to our inquiries regarding financial statements and other outstanding matters. These shortcomings, including breaches of our contract and violations of the Real Estate Services Act. My experience highlights a pattern of negligence and unprofessionalism that has significantly impacted our building and strata council. If you are considering PQ as your property management company, I strongly urge you to conduct thorough research and evaluate alternative options.

Negative experience: I live in a PQ property in Kelowna BC. I had a water leak in my townhouse in June 2024 and I am still trying to get it resolved with our strata's insurance provider via Samantha at Pacific Quorum Kelowna office. Samantha has not returned any emails or calls with requests for updates for the past 5 months!! Yes, 5 months! I have no kitchen flooring or garage ceiling/insulation. If I could give them zero stars I would.

Fantastic experience: Michelle managed my rental property for the last 3 years, until I decided to sell. She treated the place like her own and was always doing little odd end jobs for me. She was amazing to work with and I wouldn't hesitate to recommend her to anyone looking for a property manager! 5 stars to Michelle

Negative experience: Abysmal customer service. Do not reply in a timely fashion. Do not address urgent issues (hot water tank, furnace replacements) with any haste whatsoever. Sorry for anyone forced to rely on them

Fantastic experience: Michelle Dennis was the property manager for a condo we rented for 4 years. She assisted us in first being able to rent this condo and was helpful, responsive, and professional in our dealings with her until we moved out. Even though she represented the owner she was fair and responsive in all our dealings with her. I have no hesitation in giving her a 5 star rating.

Fantastic experience: Michelle Dennis is an amazing property manager ! I have been lucky to work with her since 2017.She has found great tenants , is in communication constantly and if repairs need to be done she helps source fixtures and materials and has a great team to get the job done quickly and affordably.I do not have to worry about my appartment or tenants , she takes care of everything .I highly recommend Michelle and I really enjoy the relationship we have .

Fantastic experience: We had a great experience with Michelle Dennis as our property manager. As renter’s, it was great to have someone so personable to contact for information and assistance whenever we needed. Thank you Michelle!

Negative experience: Awful company - deleting completely true comments - you people have zero respect and zero etiquette - you enter private residences illegally multiple times then send cease and desists when owners call you angry about a multitude of other building issues. Including but not limited to locking everyone and their vehicles inside the parkade without written notice so that we all missed a day of work or other obligations. or that someone entered your locked door (deadbolt and door handle lock) of your primary residence with their personal key (that I was not aware of) and admitted to checking each room out before finally going out through your balcony doors to find you sunbathing without proper clothing on your private balcony alone. My other 2 units have aswell been entered without my consent or knowledge. Aswell as my past tenant (a single mother with 2 children) talked to in a very demeaning and demanding way. - you deal with things so poor and thats why people lose it at you over the phone - your Instagram claims to support women yet when I feel unsafe in my home that I own and come with a genuine complaint then I am in the wrong somehow? - I will keep writing these and you can keep removing them - you do whatever you please anyways so what else is new I own 3 suites in this building and they have all been entered illegally multiple times without my consent I had to resort to getting the locks changed on all 3 units - as well as security camera installed I can’t see anyone respecting your company or your employees after the treatment I’ve received and seen other owners receive. There were so many proper ways to deal with the multitude of issues yet you repeatedly display a shocking inability to grasp basic concepts, laws, and communication.

Fantastic experience: We are really happy with our Property Manager Carryanne she is great we would highly recommend her to anyone looking for this service so glad we decided to use a service like this for our rental suite.

Fantastic experience: Liz Westerveld became our Property Manager last September and I cannot say enough good things about her and the team at PQ. Liz is knowledgable, prompt, reliable, and makes sure things run smoothly for our strata. Accounting manager Sherry, accountant Suzanne, management assistant Emily, and office receptionist Tami are all incredibly efficient and helpful. I can highly recommend this team for strata property management.

Fantastic experience: Professional. Thorough. Trustworthy. Michelle was our agent and she handled our Penticton property with excellence. I would use Pacific Quorum again and only them!

Negative experience: Very slow at responding and dealing with problems. My emails and calls are ignored and problem persists for almost a month now. I am so disappointed and I don't know what to do to fix my problem. I am new to a building and it's been a month I have been trying to get my name added to the intercom so I can let deliveries and people in. So unprofessional to leave me hanging for so long I haven't been able to receive a delivery since moving in.

Negative experience: very hard people to get in contact with their receptionist doesnt exist and you are left on hold perminitly. very sad when they are the ones who are incharge if running strata units and you cant even get in contact with them

Fantastic experience: Michelle our property manager has been great to work with and always went above and beyond to make sure the property is well maintained, thoroughly vetted potential tenants, and anything else that needed to be done. I never felt the need to second guess her judgement and felt very comfortable with any decision she made or recommendations she would propose.

Negative experience: One of the least responsive and least helpful property management companies I have dealt with. Very frustrating. They seem to purposely avoid helping clients. I have experienced it with several employees now, so it seems to be their company culture. Hopefully one day a change of leadership will bring them back to a client focussed organization that understands strata management is not just collecting money, but you actually give a service in return.

Negative experience: Absolutely terrible property management company. Hikes up strata fees for upgrades and than never actually installs or upgrades and you still pay for it. Our pool was closed for 2 years and we all still payed for its maintenance with no kick back. Now they want to increase our fees by 13%! Which does not benefit the people living in our condo. Avoid using this company and go with someone else. Management is terrible as well they just brush you off.

Negative experience: Very unprofessional, rude!

Negative experience: Warning: this is a horribly managed company. Don't trust this company with the future of your property. Had alot of issues with them in the past.

Negative experience: I gave one star because I can not give less than that. Actually wanted to give negative rating.

Negative experience: Ever since a new intercom system has been installed they didn’t put in our apartment unit in the list, called M. Ross to inform her, to no avail, then called Jenny ( office manager) she promised to look after the issue, again to no avail, my landlord called and emailed them and again empty promises, this has been going on for several months, starting to believe all they want is their money and the people in our building in Kelowna are not to bother them as they might actually have to get things done. I, personally am very dissatisfied with the service, would never hire these people to look after my property

Negative experience: B-R-U-T-A-L !!! That sums it up!

Negative experience: To Michelle Ross, Absolutely garbage services, she will tow your car in your own parking spots. Blaming on the stuff, not giving any care for tenants and landlord. #Absolutelydoesnotgiveasheet

Negative experience: Extremely unprofessional people working there. They send threatening emails too! Have more interest in threatening residents than actually solving the issues.

Fantastic experience: Michelle Dennis managed our rental Condo for two years She was very responsive to our enquiries through this period. She did a great job vetting our tenant as he turned out to be A1. Michelle did a great job for us and we would recommend her services.

Negative experience: Incredibly rude and unhelpful receptionist. Very disappointed with the way we were treated.

Fantastic experience: This review is for Michelle Dennis. She is a rock star property manager. She goes above and beyond the call of duty and whole heartedly cares for the assets she managers. She is diligent, organized, responsive and very professional. I am very fortunate to have her as my property manager. Thank you Michelle!

Positive experience: There seemed to be a disconnect going on with communication between staff and the receptionist who answers the phone. Therefore she was abrupt with me and somewhat unreasonable because she was caught off guard. She was petty about providing an envelope for my cash deposit. She was friendlier when I arrived in person, however when I returned today to drop off an elevator key she once again acted oddly. Not great customer service overall. Not impressed.

Negative experience: Worst property management. Blames tenants for issues. Hangs up phone when there is an issue.

Fantastic experience: Since Samantha Pethick took over 'The Gate' at PQ we have had a much more positive experience. She stays on top of all our requests and is very diligent in keeping up with all communication. She is an asset at PQ and is extremely valued by the Strata Council at The Gate. Thank you Samantha.

Negative experience: Very disappointed in the Kelowna office. I find some records to be questionable and the office challenging to deal with. Previous reviews have also showed issues.

Positive experience: It was our first time renting out our new condo for the summer so I was quite nervous . Michelle was tremendous .She was upbeat ,reassuring , assertive & knew how to get just the right renters by listening to what I wanted & by using a thorough selection process .She is well resourced and has access to a comprehensive support team who repair blinds, fit washing machines & promptly address any maintainence issues which is bonus . I would recommend her services and would feel very comfortable continuing our relationship next year .

Fantastic experience: Excellent property management company , Greg Martin has been great over the years & the service is next to none . They really look after they`re clients & trades

Negative experience: Today at 5:30pm your driver of the “unit 1” Van almost ran over my child and wife in the Save-on Mission parking lot. When he stepped out I informed him how close he was to running over my family and just gave me additude. I found his conduct extremely unprofessional. These types of people should not be working in type of service industry.

Negative experience: Dissapointed with this strata company in Kelowna. They do not give you the information you need when you ask for it. Last summer we filled out a request form to have our windows tinted in our condo and they never responded. Since then we have tried to contact them with other inquiries but our phone calls don’t get picked up and our emails do not get answered.

Negative experience: I find the Kelowna office is not very responsive to owners, phone calls are ignored and the accounting leaves a lot to be desired. I went to their office wrote checks for everything they said I owed and then received a statement say I still owed money!!! not good at all

Positive experience: Great experience with Pacific Quorum over the past few years. Our property manager Michelle Dennis has been very quick to respond with any inquiries re our rental property. She is very good sourcing out the best person/company to do the maintenance and/or repairs for the best price.

Fantastic experience: Michelle Dennis is doing a great job looking after our property, rent is always on time and she inspects the property to make sure it is being looked after, which removes my stress concerning the property, I would recommend her to any one looking to rent their property

Fantastic experience: Michelle managed our condo in West Kelowna for almost 5 years. She was responsive, professional and a pleasure to deal with. We really paid little attention to the rental as Michelle and PQ had it under control. When we sold last summer, again Michelle took care of everything. I will use Michelle and PQ again and would recommend her to anyone looking for a well managed rental partner.

Fantastic experience: I have been working with Michelle for many years since it was OKSM, she is a wonderful property manager that always answers promptly and with clarity so there is no room for miss interpretation. I also use PQ in Vancouver and so far the quality of service is top notch. Keep up the good work!

Fantastic experience: Pacific Quorum has been our property management company since 2015. As owners of a new house we have been very satisfied with the work Michelle did to find the right tenants . The organization is very professional and responsive to our and tenant's emails and/or phone calls

Fantastic experience: I own a condo in Kelowna and managed it myself for the first 5 years. When I hired Michelle through Pacific Quorum I felt as if all my burdens lifted. She is professional, informed, timely in her questions/responses, helpful in recommending local companies/tradespeople to do work needed etc... I trust Michelle completely to manage my property efficiently and with care, and am grateful to her for the service she provides.

Fantastic experience: Michelle has been fantastic in al aspects of our property management. I would not hesitate to recommend her.

Fantastic experience: Michelle has been great and helped us to manage our place stress free. She's been in regular contact, does regular inspections and lets us know if there are any issues with repairs needed etc, and has taken care of them quickly. We've had excellent tenants due to her researching them well and I wouldn't hesitate to refer her to others.

Fantastic experience: I rely heavily on Michelle Dennis at Pacific Quorum to manage my investment property in Kelowna as I do not reside in Canada. The service I have received has always been prompt and efficient. Furthermore, Michelle has in various instances been able to save me money on maintenance incurred. I can recommend them to new property owners.

Fantastic experience: Excellent customer service from Michelle. She treats my property as if it were her own, couldn't ask for a better person to work with.

Positive experience: We had our condo rented out for a few years now. We signed with Pacific Quorum, previously known as (Okanagan Strata Management). We felt our property manager was very efficient and usually exceed our expectations i.e. the rent has been going higher every new lease. Our condo was never empty for too long. Inspections have been done in a thorough, consistent and problems solved fast. Our Property manager kept clear communication and honest feed back. What impressed me the most is her positive suggestions about what works locally as we live in another province. It is because our successful experience with her we didn't need to sale our condo and we like to keep it for our retirement.

Fantastic experience: Michelle Dennis has managed my condo rental for quite a few years, and I have always appreciated the work she does. She keeps me informed, does regular unit inspections, lets me know if there are any repairs needed, interacts wth the renters, and deals with all the move out move in issues. I live in Japan, so I really rely on Michelle to take care of any issues that may come up. Michelle does a super job!

Fantastic experience: Michelle Dennis has been my property manager for several years now and has never failed to perform her job... she is always looking out for my best interest and ensuring she can get the best value for my property.. she has always listed and found responsible tenants in a timely manner, does regular periodic inspections and always informs me of any issues in a timely manner and has them resolved very quickly.. I highly recommend if you need a responsible property manager that you employ her services ...

Fantastic experience: Michelle Dennis is very professional in managing our property

Fantastic experience: I've worked with a few property management companies and Pacific Quorum has been the most professional and reliable. Communication with Michelle Dennis is prompt. Rental income is deposited within a reasonable time. Most importantly, no surprises.

Fantastic experience: Our property agent is awesome. She is practical and professional.

Fantastic experience: Michelle has been a great manager for our property: she is always on top of things for us.

Fantastic experience: Michelle Dennis is such a pleasure to work with and she is doing a fantastic job managing my rental property in Kelowna while I am living in Vancouver. I'd have no hesitation recommending Michelle, and Pacific Quorum Properties, for property management services.

Fantastic experience: professional and qualified team!

Negative experience: Awful company, property manager ( who's wages we are paying ) is a total waste of space ! He does not respond to e-mails he does not return phone calls. I tried to warn our strata council about this company but unfortunately they signed an agreement with them. They ( Pacific Quorum ) repeatedly are billing us for " move in " fees and those fees were paid by our lawyer months ago. What a totally disorganized company they are with an exceptionally poor reputation. Too bad we ( our strata ) didn't choose to go with a local, well established property management company like A.P.M. downtown Kelowna instead of this Vancouver based outfit.

Negative experience: This company is very poorly organized. Employ managers that are very selective of the job they do! Try and force your door open when they don't even identify themselves.. Just an all around terrible Strata Management!