Babcock & Robinson Inc.

Fantastic experience: This is an excellent company to deal with. They respond quickly, take care of issues that crop up quickly, and are excellent with their communication.

Fantastic experience: Thanks to Mrs Corfe, I am grateful for the customer service provided by Babcock & Robinson Inc. They provide great service to both property owners and tenants alike.

Fantastic experience: No real problems in 3 years.

Negative experience: If I could give 0 stars, I would. My experience with Babcock & Robinson was defined by poor communication, broken promises, and a complete lack of follow-through. Serious concerns went unanswered for months, updates were virtually nonexistent, and I was repeatedly left chasing responses that never came. Even when commitments were made, they often weren't kept. After this experience, I have no confidence in their property management services and would not recommend them to anyone looking for a responsive and accountable management company. Tenant safety is also the least of all their concerns. The would rather ignore issues until something gets broken or someone gets hurt and the police get involved. Then still claim they did nothing wrong. In fact they did nothing at all. Stern warning, don't let your home become a nightmare; rent from someone else

Fantastic experience: Great property management company! The staff are responsive and professional. They always address concerns seriously and promptly. Highly recommended!

Negative experience: I reached out multiple times regarding a potential engagement for a multi unit property. I initially spoke with Bethann Corfe, who explained the process. After that, I sent a follow-up email with specific questions seeking clarification. I did not receive a response, and despite a further follow-up, there has been no reply to date (it has been months) At the initial stage of engagement, responsiveness is an important factor in evaluating a property management partner. When communication is initiated by senior leadership during the onboarding discussion, a lack of follow-up can significantly affect a prospective client’s confidence in proceeding.

Negative experience: I would not give even a portion of a star... HORRIBLE HORRIBLE company and employees to deal with... if you want to be bullied and treated like you don't matter this poorly managed property company is for you!! They give you a list of rules to follow, yet they only seem to apply to certain units... monitoring of said rules does not apply unless you are one of the units that must follow every rule. For 5 years I've dealt with ignorant neighbors (that are owners) with their rotting collection of dog feces that no one will do anything about... really interferes with my enjoyment of my unit, smelling rotten dog feces all summer is super enjoyable. If you happen to come to the property watch out for the unattended darting kids and the numerous unattended toys and bikes that are left wherever they want to leave them. Parking management marked my car parked in visitor parking when it was at the mechanics for 3.5 months, not sure how it could possibly be in two places at the same time considering it didn't drive but no favoritism or discrimination!!! JOKES R US

Negative experience: If you wish to be treated like garbage and taken advantage of make sure to contact Lizzie she will take advantage of you and not return phone calls. Or show you a unit and take your money. Then to try and sign a lease and appears to busy. But best part is unit you agreed to now is rented out. But willing to give you another unit which isn't like one you wanted. Only to be told you can't have your money back. So ya if you wish to be taken advantage of and treated like garbage ... then for sure deal with the unprofessional people over here. Wish I could give ZERO stars but sadly can't.

Negative experience: Rented us a property with multiple issues, which included a structural and moisture issue. Would not recommend going with them.

Fantastic experience: My friends and I found this company while searching for our first rental, and we had an amazing experience. Lizzie Brand was kind, patient, and incredibly supportive throughout the entire process, which made things so much easier as first-time renters. Even after choosing a house, both Lizzie and the office were welcoming, accommodating, and professional. We’re very grateful for all the help—thank you!

Fantastic experience: Babcock and Robinson have been managing our rental property since 2005, through four sets of tenants. I have always found their services to be consistently professional, prompt and thorough. Recent urgent repairs were attended to very quickly and efficiently. I am very grateful to Bethann for helping us with that issue and her communication with us was outstanding.

Negative experience: Fantastic company to work with if you never want a call or text returned. I have called and messaged multiple times in response to multiple rental ads and have not heard back once. Why leave a number to contact at all?

Fantastic experience: Bethann, Angelina, and Lizzie are amazing! They’re always friendly, helpful, and quick to get things done. Couldn’t ask for a better team!

Fantastic experience: Bethann Corfe from Babcock and Robbin’s is amazing! We had a time sensitive request that she gladly fit into her hectic schedule. Her attention to details, professionalism and gathering and sending off her letter was a refreshing experience. Thank you Bethann!

Negative experience: After leaving multiple phone calls and emails trying to reach "Christine Dorie" we have not received any contact back about our lease, unfortunately seeing all the other reviews here it seems to be a common practice for them. I don't recommend dealing with this company at all if you can avoid it.

Fantastic experience: Babcock & Robinson have been managing my two properties for 30 years+. They are very professional and always eager to accommodate any requirements I may have in order to maintain my homes and look after the needs of my tenants. Bethann and all of her team are very knowledgeable and wonderful to work with….thank you to you all, I wouldn’t be able to do this income property venture without you.

Fantastic experience: I would recommend renting from Babcock and Robinson, they went over and beyond for me. They fixed a really bad situation for me . Thanks the Babcock team!

Negative experience: Babcock and Robinson assumed property management responsibilities for my building in October 2024. At that time, residing in a one-bedroom unit, I requested a transfer to a two-bedroom unit, a process Lizzie efficiently facilitated. However, this represents the sole positive interaction with the management company. Following notification in December 2024 that there was no heat in my bedroom, it still took 7 weeks for them to provide a space heater. Despite documented attempts to contact the company, emails went unanswered for two weeks by Angelina. A subsequent phone conversation with Bethann, identified as the owner, resulted in her telling me that the $40 space heater WAS the resolution, and that no further action would be taken. After further conversation and some insistence on my part, she offered to speak to the building owners, Cleary Investments Inc., about potentially installing a baseboard heater. I found her demeanor unprofessional and dismissive, implying fault on my part rather than addressing the unresolved heating issue. The matter is now subject to Property Standards review. As of May 26, 2025, the inadequate heating remains unresolved, highlighting the unsatisfactory, unprofessional and incompetent performance of Babcock and Robinson.

Fantastic experience: Super kind and helpful people to deal with

Fantastic experience: I love sharing positive experiences when they happen, and this one was definitely worth sharing. I’ve been living in a basement apartment managed by Babcock & Robinson for two years now. I don’t usually get in touch with them, but when I do, they’ve always been helpful, which was a pleasant surprise given my past experiences with landlords who simply didn’t care. This week, along with the rest of the city, I experienced a power outage that lasted for five days. As a result, my sump pump backed up, and water started coming into my apartment. Bethann reached out to me after being informed about the water coming in. When I asked if I could be compensated for the gas I used in my generator to keep the sump pump running, I wasn’t sure what to expect, but she was more than happy to say “of course” and even sent over a dehumidifier. Bethann continued to check in on me daily, and when I told her about my dilemma of not being able to leave the generator unattended for 13 hours while I went to work, she promptly sent someone out to check on it multiple times throughout the day. I can’t thank her enough for giving me peace of mind and making a terrible week much better. This is one of the best experiences I’ve had as a tenant.

Fantastic experience: I rent a house that is taken care of by Babcock and Robinson. During this crazy ice storm, I had a tree come down through my backyard, and my basement flooded. I called Bethann right away, and immediately she was on top of it. I sent her pictures so she had something to go by. She called the landlord, and he immediately got in contact with his insurance so someone could come by and look at the damage. She has kept in contact with me, to give me updates, and to see if I need anything. This is a very frustrating time for many of us, but Bethann has been doing her best to limit the stress I am feeling. It's a long road ahead, but I know my house will be taken care of. Thanks Bethann and Babcock and Robinson for all your time and effort. I really do truly appreciate it.

Fantastic experience: Babcok and Robinson is worth the 5 stars! They are professional effective and I would highly recommend them to any landlord.

Fantastic experience: Incredible service and very attentive. They are extremely knowledgeable and take very good care of their properties and clients.

Fantastic experience: I can only speak to our experience with Lizzie, but she has been wonderful to work with! Lizzie is professional, kind, and has been consistently prompt in responding to our emails and keeping us informed throughout the application and leasing process. Thank you, Lizzie! We appreciate you :)

Negative experience: Have been calling and calling. Leaving MULTIPLE messages. NEVER get a call back!! WORST COMPANY EVER!

Fantastic experience: We’ve been treated as if we are VIP, right from the application all the way to tenancy and beyond. Ive been renting since college, so a little over 10 years, and renting through Babcock and Robinson has changed my entire experience as a tenant. The communication between property management and tenants is very clear, to the point and formal. The admin, Lizzie, took her time to answer any and all of our questions and concerns before deciding to rent through them. Being able to put my family in a safe, secure environment was our number one priority and boy, did they deliver. Anyone I know who’s looking for rentals, these guys are the first place I recommend to rent through. Truly grateful for all of your hard work and dedication to your tenants, guys!! You all deserve a pat on the back!

Negative experience: I was shown a rental and informed them I could move in in 2 weeks. Then was told someone applied before me but wanted to move in 1 month after I could. This person was given the opportunity to change their move-in date, they did, so I lost the unit. Why even bother showing me this rental then? Joke of a company, unprofessional. Avoid.

Fantastic experience: Babcock & Robinson just helped me with renting an apartment, and they did an amazing job. They are extremely knowledgeable about the rental market and the diligence process for choosing the right tenant. I would highly recommend them for any property management assistance, and will absolutely be working with them again in the future.

Fantastic experience: Babcock & Robinson provides professional services, one that prioritizes and understands customer needs, and a place where you can find passionate, knowledgeable and ethical staff that would put your best interests forward. One of the owners, Bethann, is solutions-driven with over 20 years of experience, who went out of her way to ensure I was well supported regarding a complex case of tenant eviction. She was kind, patient, point-on and took time to explain to me the procedures and how to best handle the situation. Bethann even stood with me for 3 hours as we watch the tenants vacate the property. She reassured me that everything was going to be OK despite challenging circumstances -- and it turned out that it was! All thanks to Bethann's composure, compassion and confidence. Would give this experience a 10 stars!! Truly amazing! Thank you B&R!

Fantastic experience: Wow..im am so impressed with Bethann's knowledge of Property law and how incredibly competent she is at handling a difficult situation with ease. I would highly recommend her.

Negative experience: Went through the application process with them only to be ghosted after them running a credit check on myself, Co applicant and cosigner. Do not recommend! Was dealing with Lizzie, total waste of time and super disappointing. Editing as they finally reached out to apologize. My review stands. It is absolutely disgusting to leave a prospective tenant hanging. Peoples housing is not something to play around with. This company has no morals and does not care about the people they serve. Their prices are outrageous and practices are questionable

Negative experience: There service is very slow and less responsive They wasted my time for more than 2 months Now I cannot find any house because of there fake commitments

Fantastic experience: I had the joy of working with Bethanne from Babcock Robinson and they were beyond helpful with not only finding me a tenant, but also helped me with my purchase of a new washer and dryer. They do above and beyond for the individuals who hire them!! I really appreciate everything you did for me Bethanne and looking forward to further business!!!

Fantastic experience: I am extremely happy with the efforts of Yvonne Garvey today. Very appreciative of her prompt reply to my request for some documentation. Alan Staples PCECC103. The Arbours,

Fantastic experience: Great management company. Very personal. Glad we made the switch to this company!

Fantastic experience: Babcock and Robinson successfully evicted nightmare tenants for us and found us amazing tenants who pay on time and take excellent care of the place. I was just about ready to sell and get out of the landlord business. Thankfully we found Babcock and Robinson.

Fantastic experience: Wonderful staff. We loved them.

Fantastic experience: Paige an the ladies in the office are amazing.

Negative experience: It's been more than two weeks and there is no response from the team.

Positive experience: I only visited to see if any rentals were available and where.

Negative experience: Terrible service, better options in Peterborough.

Negative experience: Just genuinely not nice people.

Negative experience: Would give negative star's if I could.

Fantastic experience: We used Babcock and Robinson to find an apartment and their response was timely, they found a list of places for us and we were able to schedule a viewing in an extremely timely manner, the customer service was lovely and they helped put a speedy end to our several month long apartment search, I highly recommend publicly and privately

Fantastic experience: I have been renting from them for 13 years and have been treated well,everything we needed we got and Margo was always going the extra mile for us. Unfortunately my place is being sold, i hope i can find something with babcock and rebinson again..

Negative experience: Worst property maintenance company on the planet your better off going with anyone else

Negative experience: We don't typically write reviews if we have one poor experience. But this is beyond one small issue... So, we are writing as a warning to other landlords. You need to know what they're getting into if they sign on with Babcock & Robinson. Especially if they have to deal with Margie. Steer clear if you want to avoid a world of hurt. Our 7 month experience with Babcock has been one shocking and very unprofessional issue after another. A tenant died while they were managing his unit. We found out by accident 25 days later (guess they never planned on telling us?!). They were reluctant to pick up the phone or to email us... You know why....? Because they were avoiding our calls and emails since we requested more information about the $3500 they spent on our property without our authorization. We asked a number of times to more information and to help us understand these expenses, but Margie ignores our calls and emails, and tells all the other people in the office to tell us "she just stepped out, but I'll leave a message on her desk". We have 8 properties (25 doors) in various cities and have never had the kind of service we are receiving now (which is basically nothing!) Please, Babcock - call us back and make this right!

Negative experience: UPDATE: Since I last wrote this review, we have found out some extremely disturbing news. One of our tenants died 25 days ago and we only found out TODAY! How insanely irresponsible, and also inhumane. We would have appreciated the opportunity to immediately reach out to his family to send our condolences and ask how we can assist. Here's the story (that we know!). We brought our file over to a new property manager (who is amazing...would be happy to recommend!). When they went to pick up our file from Babcock today (August 18th), they were informed that one of our tenants had died on July 25th. The new manager called us to ask us if we knew. Which of course, we didn't... (Babcock was our property manager until August 1st, so they should have told us and taken all the steps needed!) When we called, Margie avoided our calls (yet again). We spoke with Bonnie who was able to provide us no information and keeps saying "talk to Margie", "speak with Margie", "sorry, but you'll have to reach out to Margie". We have TRIED to reach out to Margie, but she keeps ignoring our calls. Obviously, we are SO shocked, we don't really know how to respond or move forward. We really hope that others heed this warning. And we really hope that others, who work at Babcock and are actually doing their job well, don't suffer because of one person's incompetence. Hopefully we are able to make some headway with the BBB. ORIGINAL REVIEW: Margie/Bob - we are hoping to reach out to you here so that we can have a conversation about the issues we have been experiencing with you as our property managers. We have called twice and emailed twice. Could you please respond at your earliest convenience? Looking to chat about the $3500 you charged us without authorization... Many thanks. Mark & Kristen House on behalf of MillHouse Properties Inc.

Fantastic experience: A+ they are wonderful and this a real review!

Negative experience: Terrible place to do business with. The office manager will decline your application but won’t pick up the phone to give you any explanation on why or even try and work past the problem. I have tried to talk to her for 3 weeks and all they will do is take my number and never give me a call back. Everytime I call, it’s one of her messengers that are very rude and will laugh at you on the phone for being in need of a place to live. They will tell you they don’t have any information, only the officer manager does but yet the manager will not talk to you or tell you why. I am very fed up with this company, this is no way to treat a person in need of a home for her and her baby on the way. It’s amazing how the lady in the office makes all the decisions but can’t pick up the phone and talk to the people they do business with. Not to mention they acted like we were perfectly capable of getting the last 2 houses we applied for and never mentioned anything about our credit being bad until 2 months later and we also have a co signer for problems like this. We have been told our application went through just to be told days later it actually didn’t, we’ll having us thinking we might of finally had luck getting a place. For people that want to “help” people in need they really don’t do much helping unless you have an amazing job that pays 2x the rent amount and perfect credit. Some people just need a place to live and they seem to forget that and how to treat customers.

Negative experience: My son moved into his apartment Labour Day weekend a couple of years ago. The place was filthy ( the previous owner did dog grooming so we had to scrape the dog hair and gunk off the floors!) There were piles of garbage left behind, and the property manager had gone away for the weekend without giving him a key!

Negative experience: I already told her that we are bachelors looking for a house. She made me visit the house and then refused to rent it to bachelors. Very unprofessional behaviour

Fantastic experience: Great support, even for the little landlords.

Fantastic experience: I have been renting through Babcock & Robinson for over a decade in 2 different homes. I appreciate the professionalism, quick response and availability of staff. I have realized throughout the years and with the experience of 2 different homes and owners - the staff does an amazing job, they are balancing the needs and wants of both tenant & property owner, for a very small fee, considering.

Negative experience: Worst property maintenance company I have ever dealt with in my life. The staff was not trained properly and they don’t know how to treat tenants with respect! Do not rent from this company!

Negative experience: I have rented from a lot of property managements, as well as from privately owned properties, and I can assure anyone who is considering to use this unreliable company that they are only out to make a quick buck. They have an extremely high turnover rate, which makes it extremely difficult to reach the same employee more than once. It is a very shading company.

Fantastic experience: We have used Babcock&Robinson’s service over the years to secure tenants in our rental property. With their experience, expertise & knowledge, the process has been seamless. Always just a phone call away to answer important questions & receive the facts. Thank You !

Negative experience: Unlike the positive reviews posted I endured a brutal experience with Babcock and Robinson engaging them this last January to rent out my townhouse. I was out of town for a month and hoped that they would at least get the process going if not rented. Here’s what actually went down. To begin with, they advertised my 2 bedroom, 3 bath, 1 ½ car garage townhouse with all five appliances as 1 bedroom, 2 bath, 2 car garage, apartment with the refrigerator ambiguously crossed out in the listing overview. It takes a special lack of care to get almost every central fact wrong. Less importantly, but still concerning, the photos B & R posted in the ads were taken in the dark and askew. To me they gave the distinct impression of the kind of landlord who would have little respect for a tenant. OK, this might be only my subjective opinion but without any prompting from me, a friend who was checking in on the property for insurance purposes while I was away took the trouble to take a fresh set and emailed the replacement to Babcock. We finally ended our deal when their agent showing the unit parked his vehicle in a well marked fire route provoking a scene with a neighbour that alienated the prospective tenants as admitted in an email from Babcock’s office. Their promise was a professional, turnkey operation for a $2000 fee which as a newbie landlord seemed OK. I especially needed their expertise in vetting prospects. Considering the incredibly sloppy work in listing the unit, lack of pride in posting photographs, and ignorant dealing with condominium neighbours, newbie or not, I decided I couldn’t do any worse on my own. In the event, the unit was rented two weeks after terminating my involvement with Babcock.

Fantastic experience: As a Property Manager I have had many reasons to deal with Babcock and Robinson over the past 15 years! Bob and his team - special shout out to Margie and Chris - have always been helpful and professional! Property Management has its highs and lows! We have great highs helping tenants find their place and seeing the excitement when they get approved. We have all had wonderful tenants over the years! The lows are evictions, loss of income for the owners and vast amounts of damages by tenants. When we evict for cause, the tenants never have kind words for us! Thank you Bob and team for your guidance over the past years! Terry M

Fantastic experience: My family and I have been renting from Babcock and Robinson for a little over a year. I have always been a renter. I can without a doubt say that they made my transition int our new home Very effortless. They are very prompt with any repairs that have needed done. And everyone’s been extremely friendly. Having children in my home they have also given me peace of mind with having working carbon monoxide detectors throughout. Overall amazing to deal with

Fantastic experience: Been renting through this company for over a year. Everything has been amazing right from when we looked at the house to present! Any staff we have dealt with have been very friendly and helpful and any issues were dealt with immediately. I have recommended this company to numerous friends/family. Thank you for all your professionalism and quick responses.

Fantastic experience: Great property management company. Helpful and polite staff. I always have things in my apartment fixed when I asked, all of the reviews that say otherwise are from problem tenants that are more than likely being evicted or have been downright rude and difficult to staff first.

Fantastic experience: I have great respect for the people i have dealt with for many years. Bob, Margie, Christina Kristen, Peggy, Kriss. Very helpful kind and professional. Five stars indeed!

Positive experience: Can't be as bad as other people say as we have rented through them for almost 3 years

Negative experience: Blacklisted us because someone broke in to our home endangering myself and my.children they caused damage as I caught to get them out of my house and keep my family safe! Disrespectful staff who didnt even tell us till they denied us all 3 bedroom properties worst company ever they do not care about you at all just money

Fantastic experience: After meeting with Bob Babcock I feel good about being a landlord again.Very professional team they really no how to solve problems.

Negative experience: Not professional at all, will not fix problems around my apartment. Told me it was my job to fix my own heat and to "look it up on YouTube as it's not their problem" Staff speaks to you with disrespect, and are incredibly degrading and rude. very unhappy with this company .

Fantastic experience: Went there because they were representing my landlord in a dispute not much to say

Negative experience: Ignore most of the 5 star ratings, Usually made by their own team. Pathetic crooks is what they are. Would give 0 stars if i could

Fantastic experience: My wife and I have several rental properties with this organization. Extremely professional, competent, reliable and fair service.

Fantastic experience: Very friendly, gets the job done.

Negative experience: If you like rude office staff and slumloards.... this is the place for you! Absolutely pathetic how a certain woman in the back corner office treats people!