Flex Property Developments

Fantastic experience: A huge thank you to Flex Development for the amazing support. Their service was fast, efficient, and incredibly reliable. They handled everything with great agility, and the communication was spot on throughout. Truly an excellent service from a great team!

Fantastic experience: It was Chantal Gagnon that Helped me find a nice apartment and she was a saver! She was there throughout the whole process answering all questions and reaching out to the office for me when needed. I Had a great experience and I 100% recommend her services. I moved in recently and the management seems to be doing a good job too, the place is clean, calm and well organized. Thanks a lot Chantal !

Fantastic experience: Request service is the best our thermostat turned off anthem agent an technicians solved it right away with kindness and professionalism totally recommended!!!

Fantastic experience: Great❤️

Fantastic experience: Best of the best! Always accommodating. Friendly staff. Quick to respond. A variety of different units to choose from. Fair pricing.

Fantastic experience: This was one of the best stays I have had in a while!!!

Fantastic experience: Excellent service! The team is always responsive and professional.

Fantastic experience: Cozy and comfortable

Fantastic experience: Everyone I’ve interacted with—especially the leasing office—has been so friendly and helpful. Highly recommended

Fantastic experience: I highly recommend them— friendly,efficient and very responsive!

Fantastic experience: They are very helpful in assisting me in looking for a rental that fits me.

Fantastic experience: Excellent service - Genevieve always goes above and beyond! Highly recommend!!

Fantastic experience: 10/10 recommend flex property developments for all property management needs. Hands down best in the city! From admin to maintenance the team at flex does an amazing job.

Fantastic experience: Very professional competent property manager with lots of experience. Nobody better in the Ottawa area.

Fantastic experience: Gen and her team, are helpful and prompt in helping if you have any questions or concerns. They make sure your experience is the very best. They think of everything and everything is top notch. Flex property is like the summer 2025, excellent.

Negative experience: I would not recccomend them, I used them to manage my Airbnb and they would charge me so much in fees. They take 18% off the top then bill you for every little thing they can. From there they make more then you will. When you complain about it they just make excuses.

Fantastic experience: One of the best PM companies in Ottawa! They’re always our first choice when looking for a rental.

Negative experience: was a client of Flex Property Management and would not recommend them. They nickel-and-dime for everything—hourly rates, add-ons, and extra charges—sometimes making more than I did in certain months. At first, they’ll send someone to your property and make things look promising, but once you’re signed on, the service drops. They’ve grown too big and can’t give the personal attention a smaller company would. Save yourself the headache and look elsewhere—plenty of other landlords have had the same bad experience.

Fantastic experience: Quick to respond and friendly company. Would recommend !

Fantastic experience: Amazing customer service! Dealt with Bianca. Efficient, professional and so pleasant to deal with. Will definitely reach out to her again, thank you Bianca!

Fantastic experience: I had a great experience with Flex Property Rentals! I worked with Bianca specifically and she was very professional, helpful and informative. The viewing process was seamless and she was always available to answer my questions!

Fantastic experience: Flex was very helpful in finding me a place to live, service was unmatched. I Highly recommend flex 10/10!!

Fantastic experience: Very instrumental in finding the place that suited us best! 10 stars if I could! Couldn’t have done it without Flex

Fantastic experience: Amazing services!

Fantastic experience: Very helpful people, great service!

Fantastic experience: Great company!

Fantastic experience: flex is such a good company to work with, always handles situations great and super kind

Fantastic experience: Flex is such a good company, very helpful and professional and great people

Fantastic experience: Courteous and efficient communication. Understood what I was looking for and was very responsive and timely in options.

Fantastic experience: Amazing team!

Negative experience: I used FlexProperty and their sister company, Short and Suite B&B, for almost two years. At first, things seemed fine, but I cannot recommend them to anyone. As soon as I ended my contract, I was able to get an Airbnb guest paying nearly 70% more than what they had been bringing in. They also tack on extra hourly fees and push to fill properties with month-to-month tenants at rates close to unfurnished market rent — instead of charging proper furnished monthly rates. It feels like they’ve gotten too big and now prioritize filling units quickly for their own profit, rather than maximizing returns for owners. I strongly recommend looking for another management company. Do not use FlexProperty or Short and Suite B&B.

Fantastic experience: This is one of the nicest properties I’ve had the pleasure of staying in! It was very conveniently located and very clean! I highly recommend staying here!

Fantastic experience: I had a great experience with this property rental company. The staff was professional, responsive, and always available to answer any questions. They made the entire process from finding a rental to signing the lease seamless and stress-free. The property itself was well-maintained and exactly as described. I highly recommend this company to anyone looking for a reliable and efficient rental experience!

Fantastic experience: One of my good friends rent an apartment from Flex and she loves it. The building is maintained really well & the staff are amazing!

Fantastic experience: My Daughter has been renting from Flex for years now and her experience with them has been wonderful. They are always easy to reach/quick to respond and deal with matters promptly and efficiently.

Fantastic experience: Flex Property Management is a very professional company. I highly recommend.

Fantastic experience: I rent a unit from Flex Property Management and recently had a minor issue that needed to be fixed. They responded promptly and had someone at my apartment within 24 hours. Their team is highly professional, efficient, and responsive. I appreciate their excellent service!

Fantastic experience: I’ve been renting with Flex for two years and can confidently say they truly care about their tenants. Their team goes above and beyond whether it’s prompt responses to maintenance, clear communication or just their genuine willingness to help. It’s rare to find a property management company that prioritizes tenant satisfaction the way they do. Highly recommend to anyone looking for a reliable and caring management team!

Fantastic experience: Lots of great rental properties. Great people to work with. Highly recommend!

Fantastic experience: Prompt and professional, ensuring everything runs effortlessly. Their support is truly appreciated!

Fantastic experience: Fantastic rental management service! Flex goes above and beyond to ensure everything runs smoothly. They truly care about both tenants and property owners. Couldn’t be happier!

Fantastic experience: I have Flex manage two properties for us; no matter the circumstances, they have always been professional and easy to work with.

Fantastic experience: I highly recommend Flex Property! Their staff is not only friendly, but very knowledgeable and professional. This company is reliable, honest and operate with integrity.

Fantastic experience: Amazing company. Always striving to go above and beyond.

Fantastic experience: I have used Flex to rent our five units now. I have been happy with the communication, the service and the quality of candidates found.

Fantastic experience: As a real estate agent, I've had the privilege of working with many property managers, but Gen and her team at Flex Property Developments stand out as exceptional in every regard. Their dedication to providing top-notch service, coupled with their unwavering professionalism, sets a benchmark in the property management industry. If I could give them 10 stars instead of 5, I would without hesitation. From the moment we began collaborating, Gen has proven to be a pillar of reliability and efficiency. Whether it's a routine maintenance request or an urgent issue that requires immediate attention, Flex Property Developments is always available. Their responsiveness is second to none, ensuring that every concern is addressed promptly and effectively. This level of accessibility is a game-changer in real estate, providing peace of mind to property owners and tenants alike. What truly sets Gen apart is her hands-on approach. She doesn't just oversee operations; she is actively involved in every aspect of property management. Her proactive nature means potential problems are often identified and resolved before they escalate. This foresight saves time, money, and a lot of headaches. It's a testament to her expertise and commitment to excellence. Professionalism is a hallmark of Flex Property Developments. Every interaction with Gen and her team is marked by respect, transparency, and a genuine desire to serve the best interests of their clients. They maintain a high standard of communication, keeping all parties informed and ensuring that everyone is on the same page. This clarity fosters trust and builds lasting relationships. Furthermore, the comprehensive range of services offered by Flex Property Developments is impressive. From regular property maintenance to complex project management, they handle it all with skill and precision. Their network of reliable contractors ensures that every job is done to the highest standard, reflecting their commitment to quality and excellence. In an industry where reliability and professionalism are paramount, Gen and Flex Property Developments shine brightly. They are not just property managers; they are dedicated partners who go above and beyond to ensure the success and satisfaction of their clients. Working with them has been an absolute pleasure, and I wholeheartedly recommend their services to anyone seeking a top-tier property management experience. If there was an option to give 10 stars instead of 5, Flex Property Developments would undoubtedly deserve it.

Negative experience: They NEVER answer customer calls and did not provided a legitimate reason for airbnb claim denial. Still out $670. Terrible experience with this management company.

Negative experience: I recently had a DISHEARTENING experience with this business that proved to be a COLOSSAL WASTE OF TIME. BE AWARE!. This company will screw you over at the second they can and will use anything and change anything to cover up. They will lie about anything change facts and twist things around. We had a delivered item stolen from our house. We provided all the necessary documents, pictures of delivered item, tracking , time stamp, dates with all that it was an headache to push the company to go forward with a claim. We ended up receiving the claim after fighting for it and only once the guests admitted they stole the item and willing to pay it back. The guests were DIRTY , didn't follow many house rules and STOLE from my property. From the outset, UNPROFESSIONALISM was glaring, with dismissal of important questions and a LACK of COMMUNICATION. They INTENTIONALLY IGNORED many times very specific questions hoping that I will just forget about them. Without my consent the company decided to change the review I left about their guests who stole from my property. This is a major RED FLAG. Trust, a crucial element in any business relationship, was shattered as promises went unfulfilled. The entire ordeal left me deeply DISSATISFIED, highlighting the importance of thorough research before engaging with any company to avoid such FRUSTRATING and UNTRUSTWORTHY encounters.

Fantastic experience: Flex Property Developments is a client of mine and therefore I've had the opportunity to visit many of the properties and observe first hand the excellent customer service they to both property owners and tenants alike.

Fantastic experience: Great business! Hard working team, very responsive

Fantastic experience: I’ve always had a great experience with Geneveive. She is very professional and does a great job.

Negative experience: I rented a basement apartment through Flex Property from May – December. The apartment was great, newly renovated, very clean upon move in. Flex was also quick and easy to deal with during the process of securing the apartment even though I was in another province and didn’t actually view the apartment. Unfortunately, the experience thereafter was not as great. After driving three days across the country we arrived at our apartment late afternoon/early evening. We used the door code provided to us and it didn’t work. I called Genevieve, emailed and left messages but no answer. I called the 24/7 service line as well and no answer. Finally, after a half hour or so of being stuck on the lawn assuming that I had been scammed I got a text from their 24/7 support and they provided me with another code (123456). Genevieve / Flex never apologized for the situation when I was clearly upset and thought I had been scammed. Also, I asked them if we could change the door code from 123456 since I imagine that is the default code and easy to guess and they said no. Most importantly the lease I signed was inaccurate. I was in a rush to secure an apartment since I was given very short notice that I had to move to Ontario for work so I didn’t ask about some things like parking. However, when I received the lease I was pleased to see that I very clearly had an off street parking spot in the drive way. When I arrived at the apartment I saw that the driveway was only single lane. Since my lease stated I had a parking spot I parked in the driveway and assumed the upstairs tenants didn’t have a vehicle. About two weeks later, the landlord told me verbally that the driveway was for the upstairs tenant and I would need to park on the road. I was never advised of this in writing. My suggestion to Flex is that perhaps they should have the individual landlords review the leases before sending them out for signature.. Flex uses a tenant portal for tenants to submit maintenance requests, queries, etc. It’s sporadic whether they will answer a request, ignore a request, or respond to it a week or two later. I can’t speak for being a landlord using Flex but pretty much immediately my landlord reached out to me and gave me his cell number so we didn’t need to go through Flex because he said they take too long to answer requests. I had several that are probably still unanswered and I moved out months ago. My suggestion to Flex is hiring more staff if they cannot manage their current volume of tenants. Since I started looking at other rental properties while I was living there I also got to experience viewing a rental property with Flex. It was strange.. we had an appointment time set up to view the rental property and when I arrived the person from Flex was waiting in their vehicle. When they tried to access the house the keys wouldn’t work. We spent 15-20 minutes trying to gain access while the person was on the phone talking to Flex to figure out what keys to use, etc. My husband and I both were trying to get the door open as well. After we got the door open it was clear the Flex person had never been in there before and it was their first time viewing the apartment as well. My suggestion to Flex is that your people showing apartments should perhaps arrive a little early to a viewing and get the door open maybe take a walk through the house so they know what is there. Anyway, 2/5 stars only because the apartment itself was excellent condition and accurate to the description and my very initial interactions with them were good. I’d probably rate 1.5/5 if I could.

Negative experience: Their Air Bnbs are filthy. Dirty. They do not care about customers. Genevieve and her disgusting team are deep in the pockets with AirBnb. There was mold growing in the shower (not cleaned); hair and dirt all over the living room and bedroom floors (not vacuumed nor mopped); and signs of negligence (wobbly furniture, dirty kitchen, and they do not prepare it for future guests). They charged us a $120+ cleaning fee for what? Also, you cannot complain to them, because they won't listen and will argue that you had to complain while you were still staying there. Genevieve and her "team of girl power boss babes" (stated on their AirBnb biography) are running a fraudulent business where they do not care about most of their units, especially the "lower end" ones. Gen and Ally, you are vile

Negative experience: This company also rents airbnbs, horrific experience, a member of our group left headphones on the table and the hosts have effectively stolen them by claiming to have not seen them during their extensive clean.

Negative experience: Do not use this company! We had the worst experience with them. They do not respond to their tenants, they do not care! The property was disgustingly dirty and the furniture was broken, an old mattress stained with blood and all sorts of nasty stuff . The cupboard doors missing in the kitchen and bathroom. The bed & chairs were broken and sofa not usable. The walls were filthy, the floors disgusting. There was no router for wifi as advertised. It was rented as a furnished with stocked kitchen & lines 1 towel, no proper bedding ( there was a flat sheet ) no mattress protector. Do not trust them with your property or tenants.

Positive experience: Flex has provided a few property options for my company in the past. Their service is very friendly. They do, however, often seem to be overly-busy to attend to urgent requests and (I personally believe) largely offer properties already available through Airbnb or other. Would recommend.

Positive experience: Update-The issue was fixed and the service provided by the tech was amazing. After maybe 20 and more times of sending maintenance request in just less than 2 weeks that I have lived here, the issues are still not fixed. The first maintenance guy was told to fix something that was not even mentioned in the request, it’s been so stressful living in this unit that is management by them. No one picks up the call, horrible experience so far. I was told that the house will be inspected before move in but it doesn’t seem like it was. All the issues still persist.

Negative experience: When you call, they don't want to help , they just delegate you to ask your request by email.. and sometimes you don't have time to play email tag. That usually takes more then one day.. just take the time to help out your customers live please

Fantastic experience: Gen and her team are always highly responsive and helpful with any of our inquiries and we are very pleased with their services. We highly recommend Flex properties !

Positive experience: Have to wait 4 days+ just to get an estimate on fees..... EDITED REVIEW: I can see why these guys are busy. Very thorough consultation and I really appreciate the customized services based on my own individual needs.

Fantastic experience: Gen and her team at Flex are ABSOLUTELY AWESOME! They manage over 50 units for us in 5 different towns and our tenants love them too. The only ones who may not love them are bad tenants who... well wouldn't like the govt either even if they were given free housing. Team Flex keep growing and doing well. You are awesome and much appreciated. ❤

Negative experience: Very hard to get answers or phone numbers to call someone.