Red Sands Property Management

Expérience fantastique: Cecile is perfect!

Expérience fantastique: I appreciate all the work they've done in handling the cleaning and repairs of the tenant moved out . I would also like to sincerely thank you for finding new tenants for my property in such a short period of time. This experience has truly shown me how professional, efficient, and reliable your property management services are. Having my rental property managed by your team gives me great peace of mind and confidence.

Expérience négative: I cannot say how disappointed we were. Every dish and pot we used had to be scrubbed first. Everything in the kitchen was old and used, including linens and pot holders (got burned). Cleanliness is obviously not a priority. Bugs all over the basement bedroom. No place to hang anything in the cabins. Leaking roofs in the bunkies. No garbage bins on the premises to sort everyday garbage. Warning...rent at your own risk.

Expérience fantastique: Great folks!

Expérience fantastique: Amazing experience

Expérience fantastique: Best vacation. sweetest employees. Rock on.

Expérience fantastique: Kind, professional, expert service! Red Sands has relieved the burden of caring for a new (to me) home and a nonagenarian elder simultaneously! I thought our needs were too small for this full-scale property management company. But they’ve made it clear that we count. Responsive, helpful, kind in all interactions, and quick to act. Ever grateful! catherine m☀️

Expérience fantastique: Red Sands properties have a very friendly staff and are very quick to.solve any issue the tenant may have I highly recommend them

Expérience fantastique: Red Sands Property Management always replies quickly to any requests and offers solutions in a timely fashion.

Expérience fantastique: Organized, reasonable and helpful. They've been a great property management company so far, happy to be a tenant.

Expérience fantastique: Alex with Red Sands really came through when we were faced without accommodations on a busy holiday weekend. From one property management professional to another, thank you for a thoroughly enjoyable stay in a well managed, clean, well appointed property!

Expérience négative: I am beyond disappointed by the service offered by Red Sands Property Management. Asking them to manage a property essentially means writing them a blank check. They will perform the repairs they deem necessary, and they will set the rates. They failed to properly screen the tenants they selected; the tenants ended up being a nightmare to deal with, never mind the thousands of dollars we lost due to the damage they caused. Of course, Red Sands takes no responsibility for it. We are just left to pay the bill. All in all, we have lost thousands of dollars dealing with Red Sands Property Management. Avoid at all costs.

Expérience fantastique: I am so pleased to have found a registered company with cleaning services My gal Taylor is a real gem! Her first visit was a complete cleaning of my house. I I have been so pleased with Taylor's work and have now signed up for a monthly service I couldn't be happier !

Expérience fantastique: The staff are all so kind and friendly! Willing to help you when needed! Thank you for all that you do ! !

Expérience fantastique: Great company to deal with. Took care of our concerns

Expérience fantastique: I’ve been renting with Red Sands Property Management for the past two years, and they’ve been the best landlords I’ve ever had. The rent has remained affordable and hasn’t increased, which is rare and very appreciated. Whenever there’s a major issue, it gets taken care of in a timely and professional way. I’ve never had any problems with them, and the whole experience has been smooth and stress-free. I would absolutely recommend them to anyone looking for reliable and respectful property management.

Expérience fantastique: Friendly staff

Expérience fantastique: It’s nice, clean and quiet!

Expérience positive: We are new clients and the experience has been welcoming and professional.

Expérience fantastique: Highly recommend

Expérience fantastique: Fantastic experience with Red Sands! They made my experience so easy to get my property and were very flexible to work and arrange around my schedule and needs. Each staff person I talked to was extremely pleasant!

Expérience négative: Red Sands is the definition of a bait-and-switch. They advertise properties at around $250 a night, which looks reasonable—until you notice the outrageous admin fees and $400–$500 cleaning fee slapped on for just a two-night stay. That’s nearly double the cost of the room itself, disguised as a “fee.” When our family of 4 had to cancel due to the Air Canada strike, they refused to refund a single cent, not even the outrageous cleaning fee for a place we never set foot in. Imagine charging guests for cleaning a room they never checked in or touched, what type of business ethnics is this, when the company and leadership team advertise how they are passionate about hospitality, clearly not. Even after writing the CEO, we received NO replies from CEO, but there was an email ensuring that wording was "YOU cancelled the booking, not us" so that we can't dispute our credit cards. Wow, I guess that's all you need to know about the company's real culture and motto. And if you think maybe the customer service would redeem the experience, think again. Their communication was dismissive, cold, and downright unkind. No empathy, no flexibility, no effort to make things right—just a wall of indifference. Plenty of properties out there actually respect their guests and don’t nickel-and-dime them with predatory hidden fees. Red Sands made it clear they only value squeezing every last dollar, not hospitality. Staff even wrote to us and said "This is the last communication you will get from us" Sheesh. If you care about fair treatment by hosting your precious home, or basic decency as a fellow canadian traveling during strikes, do yourself a favour and choose anywhere else. REPLY TO OWNER: You did respond multiple times, and your CEO replied only asking if my letter was written by AI and never addressing my concern. You also listed my property on few days before my arrival to make it available for others while not refunding or cancelling even the cleaning fees. We told you in advanced we can not come, you can easily refund cleaning fees but you did not, that's definitely showing a lack of care. I would just avoid this place altogether, the team and the staff aren't friendly at all and only mocks you during email responses, if you have any other choice, this is not the place to choose for, don't be a fool like me :( They just cancel your booking, ignore your refund request and tell you their policy is in place, that's why they can't help. Their policies are not friendly to you, only to themselves, I'd stay away and avoid this company and this team at all cost.

Expérience négative: Do not rent from Red sands property ! They are the absolute worst ! They give you stupid lease to sign that allows them to keep your deposit money ive been a victim of this and their absolute worst when it comes to completing and answering tenants complaints, the portal they have set up only has a build up of complaints they haven't fixed but always sending you high bills.

Expérience négative: This place is all about hidden fees and zero customer care. They advertise one price, then hit you with a massive admin and cleaning fee that’s more than the stay itself, talk about profiteering. Tried to get some clarity when I realized how ridiculous the charges were, and the responses I got were cold, unhelpful, and honestly pretty rude. The management team never steps in to make things right—they just hide behind policy and stop answering when it’s inconvenient. Feels like the whole setup is designed to squeeze money out of guests, not actually host them. There are way better options out there where the people actually value your business.

Expérience fantastique: We rented two properties from Red Sands in Stanley Bridge for our wedding. The two spaces were beautiful, and so well maintained. Alex was so great with communication throughout the booking process, and also while we were at the locations. His team went above and beyond to make sure that we had everything for our stay and it was stress free. They even had a personalized cake and prosecco waiting for us when we got there. We will definitely be using their services again, can’t speak highly enough about the team!

Expérience fantastique: I’ve stayed at multiple vacation properties this company manages and have had incredible experiences with each one!

Expérience négative: worst company ever, we live in one of the properties they manage, no matter how many problems we have they never resolve them , if you try to call them they won’t answer and if is the portal they would simply close the complaint without even any response, we have had multiple problems but 0 solution, i really wish could find a new place and get rid of them

Expérience fantastique: I have a cottage in Souris managed by your representative Alex Johnson. Alex took over the management of our cottage at the beginning of the summer, and we are now ready to start renting it out. I wanted to let you know that I am 150% satisfied with Alex’s work. He went above and beyond to provide us with outstanding service. I’m very happy to be able to count on your company’s management services for the coming years. Best regards, Guy Emond

Expérience fantastique: Very happy with the work done to date. Josh was a true professional who kept me informed on how the job was going. Looking forward to the work being completed and being able to enjoy my new walk in shower. Would definitely recommend.

Expérience fantastique: I had called early afternoon in hopes of having a same day repair, a plumber arrived at the house not long after. Very polite and professional service both on the phone and in person. We had a jammed lift pump, the technician removed the foreign object, gave the pump internals a good cleaning and inspection and had it running again. Highly recommend.

Expérience fantastique: Josh was fantastic to deal with our plumbing issue. Great experience. 5/5

Expérience fantastique: Can’t praise them enough, they have been nothing but kind and helpful. We are in our second rental with red sands they actually care! My wife, son and I love our back garden and are enjoying life. Thank you for all you do we appreciate it! Best company ever you can never go wrong with red sands

Expérience fantastique: Fabulous work, fast and friendly. Best experience we have had with a plumber on the island!

Expérience fantastique: Awesome job from Eric and Mark supporting my plumbing issue. They both were very professional and courteous. They were actually more worried about the mess they had to make than I was. They kept me informed of what was going on. Of course, this was not a straight forward solution but they progressively tried different things and eventually came up with a plan of action to move forward. Couldn't be more pleased with the service and would highly recommend..

Expérience fantastique: Red Sands Plumbing were terrific! They came within 20 min and were quickly able to assess and repair the water heater. We will definitely use them again and highly recommend them. Mark M was the technician and was very professional & skilled!

Expérience fantastique: Mark Merrifield did a great job and was kind and respectful

Expérience fantastique: Oustanding service - reliable and efficient.

Expérience fantastique: This company is the best .... Thank you Josh for great work!

Expérience positive: Everything went well. He did a good job.

Expérience fantastique: Great and professional crew. Not always easy to find people for smaller jobs, but they fit us in and their work was top notch.

Expérience fantastique: Awesome service by Kristine. She called back within a few minutes to say there was a plumber scheduled and would be out in a few hours. Josh was amazing and did stop until the job was completed. We highly recommend Red Sands Property Management & Plumbing.

Expérience fantastique: Great company to deal with. Highly recommended.

Expérience fantastique: Excellent service! Our plumber even noticed a couple of issues that we hadn’t mentioned and offered to fix them while he was there. We were very appreciative.

Expérience fantastique: Fantastic service! Called them in the morning and they arranged to have a plumber come out later in the day. Very pleasant plumber who fixed the hot water tank. Reasonable price and would highly recommend them. We’ll be using them again!

Expérience négative: I had an appointment to view an appartment that was listed , i was all set to go to view the appartment , got an email from them that they can not come and will be available after 2 days i asked if there can be some one else because i can not delay it , they never replied and never answered calls . TOTALLY UNPROFESSIONAL BEHAVIOUR

Expérience fantastique: Had our place cleaned for the first time this morning. Both my wife and I are very pleased with the work that was performed by Melissa and her daughter. Would highly recommend Red Sands Properties to anyone.

Expérience négative: Red Sands first should NOT be posting peoples personal issues with them online. Especially their side, for privacy. If you have issues with other tenants they just dont care, and will let it keep going on. In our building the RCMP were there numerous times for noise, threats, parties etc. landlord knew but didnt care. This went on for a year!! Also noise in the halls and outside too, the Management Company just wants their money. The owner didnt trust them either!! HA! HA! As he kept asking me if work he had requested if it was completed or not!! That's real trust from an actual owner that pays Red Sands!! It all for the $ and not really to help the owner at all. The owner is loosing money by using this Company. Red Sands said they had to take the key that day before my tenancy was up, they said oh for so much we will clean. I said I would rather have someone for the same price. No, they had to take the keys without giving me opportunity to clean my apartment prior to returning the keys. NOTE: A tenant is to be given 2 walk throughs in order to finalize anything that is not satisfactory to the landlord. I was not given that either. Than a BIG FAT BILL, from Red Sands Professionally Cleaning Service!! My apartment did not have to be professionally cleaned only by an individual or someone I hired. And you cant charge for damage that you dont know if it was there or not when they originally moved in. NEVER rent or USE Red Sands Property Management. I am filiing a complaint with the BBB etc. about this Company.

Expérience négative: Terrible experience through airbnb with Alex as a host. Attempting to work through a refund when he cancelled the reservation halfway through with 5 young children forcing us to leave the site. We accidentally put 4 people instead of the 8 and as soon as he noted this I apologized and corrected the booking, he used this as a reason to cancel the vacation when we asked for a refund when the air conditioning and bbq were broken. Untrustworthy. Disgusting actions. I sincerely hope Red Sands reviews his employment. As a physician that was exploring the area for employment in an underserved province this behavior made me cancel my plans. I would caution anyone that is looking at properties with Alex as a host. Edit: We received a large refund from airbnb and were told the host would likely face suspension as a result of his actions especially given prior infractions. Update: After months of discussing the case with Airbnb and visa we were found to be in the right and the host had inappropriately cancelled the reservation. We received a full refund from the host/airbnb. Because the host (red sands) had lied in a message that we had a screen shot of claiming it was Airbnb who had cancelled the reservation we were able to prove the hosts wrongdoing and luckily had our money returned. For those who have had a similar experience please make sure to keep your messages especially since Alex very clearly lies and is dishonest in his practice. Our next step is to ask airbnb to remove him as a host. This is a terrible company and I wish nothing but good luck to those who have to deal with them.

Expérience négative: Accused me of smoking and leaving the apartment dirty. My mother and girlfriend clean as we were moving out. I have never smoked and have never been a smoker. I even complained about the smoking in the building. They blamed me for water damage that was from the apartment upstairs. That the stove that I never used since I used a toaster over was not clean. Do not rent from them.

Expérience négative: Better off talking to a brick wall then trying to get through to this company… will not respond to anyone besides lawyers. Reading other reviews I am not surprised anymore. I will not do business Red shores.

Expérience négative: This review is in regards to Alex, the property manager for one of Red Sands’ properties in Murray River, PEI. My group stayed in this Airbnb property, and Alex exaggerated claims of damage. The people from my group that booked, messaged Alex when there was a wine spill accident that affected the ceiling and offered to pay. After we left and had left them a nice review thinking they had been reasonable, Alex left us a horrible review exaggerating this damage, and claiming other damages without first reaching out or sending proof of these other supposed damages. He even mentioned some scratches on the oven (we didn’t even bake) and marks on the walls in one room. If there were marks on the wall, I can assure you that they were from the swarms of mosquitos that came into the unit any time the sliding door (which had no screen) was opened for a second. We spent so much time killing mosquitos so they wouldn’t bite the baby, and cleaning the walls from mosquito splats (which i’m certain not everyone would have taken the time to do). So for them to point out marks on the walls in one room; I’m willing to bet the next guest stay will result in way worse mosquito marks. We actually tried to care for the property well, even placing cardboard on the light-coloured living room rug (which was right against the entrance with nowhere else to step when coming inside) so that we wouldn’t step on it with our wet muddy shoes from the rain. Had we not been so careful, that rug would have been stained, and again, i’m sure others won’t go to these lengths to respect the property. I am therefore offended that Alex would try to portray us as if we trashed the place. That is simply untrue. Also, based on seeing more than just our cars through the camera, he also claimed we had an event (which they made sound like a party in their review) just because we let some family staying nearby come over to sit outside for a couple of hours. We didn’t even let them come stay inside the unit because the baby was sleeping. Nobody slept over either as they all had their airbnbs and their own kids to get home with/to. This was just an unreasonable attempt at further discrediting us in his review to make his point. On top of this, he even complained of us not taking the garbage bag out when he neglected to put it in the instructions you find in the Airbnb listings. We had assumed they had a cleaner that would do it (since we paid cleaning fees and there was no instructions on taking the garbage out) and we didn’t want to put it outside in case there were animals that would get to it, as they only had one compost bin and one recycling bin, no garbage bin. Even though they had no instructions in the listing on this, we did take out the compost and recycling out of courtesy, because they did have bins outside for those. Extremely disappointed in this company’s unprofessional staff member. I would stay away from any Red Sands managed properties now, and I would not hire them to manage a property of mine. Maybe not all their managers are bad but this one left a bad taste and a permanent stain on our Airbnb profiles.

Expérience fantastique: Fabulous condo in a wonderful central location on the island. Amazing spot to tour the entire beautiful island day by day.

Expérience fantastique: Perfect location, central to all! The condo was lovely and spacious with loads of amenities including an outdoor fireplace. We thoroughly enjoyed our stay.

Expérience fantastique: We really enjoy how easy Red Sands Properties has made our investment in real estate from a distance. The Property Managers who look after us do a wonderful job for us and is always there for us when we have questions.

Expérience fantastique: I called Red Sands to look at repairing my deck. They were quick to respond to my request and provided a very reasonable quote. The folks that completed the work were kind, professional and very tidy. I’d call them again.

Expérience fantastique: Great stay at one of the air bnbs (Darnley) during a vaction-clean, easy check in and Alex was a great host to answer questions

Expérience négative: We rented a chalet in Stanhope through this company. We can't even get clean towels or anything. We haven't even seen a soul, nobody has asked us if everything is satisfactory, do we need anything and the only contact I've had with anyone is through AirB&B. I may be conversing with a bot for all I know. They aren't even getting the trash out to the roadside or taking back the cans that have already been emptied. We arrived on Monday and the same three green garbage cans are still sitting out to the end of the driveway on Friday. What the heck is going on with this company. I wouldn't recommend them to manage anything.

Expérience fantastique: Great experience with Red Sands Management! The Airbnb we stayed in was amazing, very clean and well maintained. Will definitely return!

Expérience fantastique: Very professional group of people, would recommend!

Expérience fantastique: Alex and his team at Red Sands Property Management have been absolutely outstanding. We purchased our PEI cottage in 2023 and listed it on Airbnb in early 2024, thanks to their expert guidance in turning our home into a thriving business. Red Sands takes charge of every detail, from assisting with the PEI Tourism License application to scheduling annual water tests and business inspections. Their dedication and availability are unmatched—they handle everything from being on site for internet setup to receiving and assembling new furniture for the property. Red Sands boasts a comprehensive team of contractors ready for any project. For example, when we needed a hot tub installed, they knew exactly who to call for the power connection. Alex and his team conduct regular walkthroughs between bookings, ensuring everything is perfect. When they discovered an issue with the LVP flooring, they promptly resolved it. If any guest encounters a problem, Alex's team responds immediately, maintaining exceptional service and communication. Additionally, as an American citizen, I greatly appreciated their support in navigating Canadian tax filing requirements, providing me with essential contacts to do so. Lastly, as a short-term rental property owner, my goal is to maximize bookings throughout the year while providing the best experience for guests. Alex and his team are diligently working to increase occupancy even outside the standard tourism months. Thanks to their professionalism, dedication, and swift communication, I have only the highest praise for Red Sands Property Management.

Expérience négative: Alex was extremely difficult to deal with. We rented one of Alex’ properties for a week with our family (baby, husband & grandma). He treated us like absolute garbage and would blame other guests if we asked where certain items were to clean the place. Upon leaving the property he falsely accused us of doing damage as we were the first guests yet when i messaged him for items or concerns he said other guests took those items and would blame them. He is clearly a liar and a terrible property manager. At least get your stories straight alex… I would never rent from him again or trust my business with him. Such a shame.

Expérience négative: Do not hire Red Sands Property Management for your vacation property. Our family stayed at an Airbnb they manage near Murray River and they lied about damage we supposedly did without providing any proof or letting us know before leaving a disparaging review. Alex was extremely rude, lied about damage without providing proof, and was not responsive to our messages when critical things were missing from the property. We’ve never been treated so poorly from a host and it’s not surprising they have bad reviews. Take your business elsewhere.

Expérience négative: Below expectation I moved to a new property last week and the outside area was not cleaned at all. The garbage bins were full of waste from the previous tenants and maggots which had been sitting there for weeks. Awful smell I had to clean that myself There was a nest of wasps right above the front door which had to be removed by us only. Disappointing experience

Expérience négative: We had set up a date and time to view a unit, I was told I would be met by a member of property management upon arrival. Well no-one showed up after I waited an hour past the agreed meetup time... I was then told the next day that someone had been there and they just ignored me? And that they had rented the unit already . Extremely unprofessional behaviour especially once they just stopped replying to my emails. I was nothing but polite throughout the whole experience. I drove 40 minutes both ways to view the unit as well. I am not happy at all with my experience and I would advise against quite literally wasting your time with Red Sands.

Expérience négative: 225 university ave, one tenant harassed other one, reported on time to property manager, instead of helping victim they give last notice to leave property in a month…!!!!!! Wowww..!!!!!!

Expérience fantastique: Super company to deal with. Highly recommend

Expérience négative: The dont reply

Expérience fantastique: Such a kind and amazing team! Would recommend for any property management.

Expérience fantastique: The management team at Red Sands always live up to a high set of standards and they have great communication. Nothing but positive things to say about them!

Expérience fantastique: They are awesome!! Highly recommend!!!

Expérience fantastique: professional, caring. I recommend this business!

Expérience fantastique: Red Sands Property has been nothing but accommodating since my first interaction with them. They listen to my concerns and help provide solutions. Only have kind things to say about this group!

Expérience négative: The property I had an experience with had water damage, mould issues and a rodent infestation that I am aware of. Both minor and major issues were neglected. Renting properties like this could put your and your loved ones' health at risk. Property management seems to be able to get away with ignoring issues, but you are still required to pay rent on time. Rent also drastically increases between tenants. I think someone needs to investigate how matters are being dealt with regarding this company.

Expérience négative: Do not rent from these people. They bought my “unit” when I lived there for 6 years, allowed me to live there a year before selling it and not even giving me the courtesy of letting me know it was on the market, then gave me and my small children 60 days to find a new place to live, in the middle of a housing crisis and when rent is skyrocketing, only because they knew they could get more then $800 rent out of someone else, which they did by placing it up for rent after I moved for $1700. Also, they took days to fix issues reported in the resident portal, sometimes I had to message them to find out if they’d even seen my request. May be just a “unit” to them but that was our home, but greed certainly is taking over.

Expérience négative: I am absolutely disgusted with this property management company . My family and I recently moved into their sixth building which is located in Stratford PEI on Glen Stewart Dr. I have never seen these people clean the lobby or carpet entry ways EVER ! They rarely keep the building clean inside and outside wise and it is ROACH INFESTED. I am so hurt that I moved my family into one of their units back in June with no knowledge of this issue ! It got soo bad where all tenants had to make a complaint just to see if they’d do anything about the roach problem and thankfully they called in orkin to spray however that obviously won’t work because the entire building is infested with roaches that are the size of a dime or a pencil tip so these roaches are quite small so they can be ingested by fault plus I have a five year old so this is not a good situation to be living in with kids ! Now I have to find somewhere else to live quickly because I cannot stand this mess ! They do not take care of the building this is why the infestation happened in the first place. Also when I first moved in I had a window that wouldn’t stay up and no one has came to fix it yet!!!! They claim they have alot to do so be patient with them but it’s clear it never has anything to do with this apartment complex that they own ! I pray I never come across one of their units or complexes again they are super lackadaisical to such a hazardous environment!!!

Expérience fantastique: Staff friendly and very responsive. The owner was empathetic and helped us a lot finding a Petfriendly place. Thank you Red Sands

Expérience négative: I filled out an online application, then called the next day to speak to an agent. I left my number with the sarcastic receptionist, however, no one called back, this was two weeks ago.

Expérience fantastique: My experience with Red Sands mgmt. has been nothing but pleasant. These guys are consummate professionals. I’m not sure what the bad reviewers are saying but remember bad reviewers are more likely to write a review and there is survivorship bias. I haven’t had a problem yet and will continue to use these guys for my future properties. Cheers.

Expérience fantastique: I dealt with Mel. She was so supportive and such a nice lady. Thank you Mel.

Expérience négative: Maybe they’re better with selling homes than renting apartments, but in my experience the team at Red Sands is unresponsive to maintenance requests, waiting days before replying and even telling tenants that a job is done when we can clearly see nothing has even been touched. The one time I had the opportunity to meet someone from the organization face to face, they were huffing and puffing, angrily stomping around and had such a sour look on their face I didn’t even want to interact. Not a very good look for a first impression. If you’re looking to rent an apartment in Charlottetown and have lots of options, I would personally leave any managed by Red Sands as a last resort.

Expérience fantastique: Red sands property management is extraordinarily professional to deal with, they made every interaction exceptional. 10/10 would recommend there services to anyone in the market.

Expérience fantastique: The fellas that are the foundation of this company are exceptional. They are very respectful, friendly and professional. If I ever have an issue in my building they are on it in a timely manner and always with a smile on their face. Whenever I buy my own house I know I’ll be looking for the grey, white, and red logo for “Red Sands Properties”. And so should you!

Expérience fantastique: Red Sands has been a pleasure to work with. Extremely professional and polite employees and their costing is very reasonable. Highly recommend using them if you require property management services or a maintenance job.

Expérience fantastique: The team at Red Sands is extremely knowledgeable, personable and take great pride in their work. I’d recommend them to a friend every time.