Ground Floor Property Management

Ground Floor Property Management
47 Blakeny St
E1C 4B8, Moncton
+1506-204-8440

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Property Management - Residential & Commercial

Notre commentaire de Agencias Inmobiliarias sur Ground Floor Property Management :

Ground Floor Property Management est dédié à fournir des services de gestion immobilière exceptionnels au Canada. Avec un accent sur le professionnalisme et la réactivité, l'équipe, y compris des membres remarquables comme Michelle East et Dave Woodland, impressionne constamment les clients par leur rapidité de réponse et la résolution efficace des problèmes d'entretien. De nombreux locataires ont partagé des expériences positives, mettant en avant la nature amicale et attentionnée du personnel.

Les points forts incluent :

  • Communication Réactive : Les locataires louent fréquemment la communication rapide et claire concernant leurs préoccupations.
  • Gestion Attentionnée : Des gestionnaires comme Michelle et Dave sont connus pour leur souci réel des locataires et de leurs propriétés.
  • Service Efficace : La résolution rapide des demandes de maintenance et des problèmes des locataires a été un thème commun dans les avis.

Bien qu'il y ait eu quelques expériences négatives mentionnées, notamment concernant des retards de maintenance et des temps de réponse dans certaines situations, le sentiment global reste largement positif, beaucoup recommandant Ground Floor comme un excellent choix pour la gestion immobilière. Que vous soyez locataire ou à la recherche de services de gestion, Ground Floor est reconnu pour son engagement envers la satisfaction des locataires.

Ground Floor Property Management: Avis

4.1/5 (199 Avis)
Ryan Papineau Publiée sur Google 1 month ago

Expérience fantastique: Isaac at Groundfloor has been nothing short of amazing! He helped coordinate my early departure from one unit to a new one in a smooth and seamless fashion. Although he’s new, he’s one of their best! Friendly, approachable and patient. He always makes himself available and responds quickly. Anyone lucky enough to live in a unit managed by Isaac will know what I’m saying!

Yurii Publiée sur Google 2 months ago

Expérience fantastique: I am very satisfied with the services of this company. Everything was fast, clear, and handled without any unnecessary questions or problems. Special thanks to Tony for the excellent support!

Simranjit Kaur Publiée sur Google 2 months ago

Expérience fantastique: I had a great experience with Ground Floor Property Management. The team was professional, responsive, and very helpful throughout the entire process. They answered my questions clearly and made everything smooth and stress-free. I truly appreciate their support and would definitely recommend their services to others!

Kamaldeep Grewal Publiée sur Google 2 months ago

Expérience négative: Zero star

kiran kaur Grewal Publiée sur Google 2 months ago

Expérience négative: Very disappointing experience. Not recommended.

Kagady Investments Publiée sur Google 3 months ago

Expérience fantastique: We have multiple properties in Moncton. Michelle East has managed them with the same care and dedication as an owner would. Her communication is better than any we've received from other property management companies. She has been awesome!

Cody Guyan Publiée sur Google 3 months ago

Expérience négative: One of the worse if not the worse property management in town. Tenants beware that they will not keep accurate files of your tenancy, they will miss represent themselves, they will flood you with misinformation and apply bully tactics when receiving any pushback for appropriate tenant rights. Emails go answered for weeks at a time with no appropriate follow through and they will ghost your interactions if they deem you difficult to speak to when you are only asking clarifying questions. I would not recommend this company to anyone who is looking for a landlord that respects their tenants and their rights.

Patrick Gagnon Publiée sur Google 3 months ago

Expérience fantastique: Great company to rent from! Very responsive and helpful with any issues that need fixing!

Jim Armstrong Publiée sur Google 3 months ago

Expérience négative: Horrible company, rude property managers, unsafe living conditions. One star

Ground Floor Property Management
Ground Floor Property Management

Hi Jim. Can you please let me know if you are a tenant of ours as I could not find you in our system? All of our properties are safe. We would very much like to know what you are referring to when you say that there are unsafe living conditions.

Randal Lequack Publiée sur Google 3 months ago

Expérience négative: This is the worst rental company in the Maritimes by far, the property manager blatantly ignores all requests or concerns. Not to mention if you complain about the company on Google reviews he leaves sly replies saying he can’t find you in his records so therefore you must not exist. News flash there’s no secret cabal of trolls out to destroy your company for the fun of it, people just don’t like the way your company treats individuals. There’s multiple negative posts about this company on various different forms of social media.This is not an isolated incident Don’t trust their positive reviews please never rent from this company unless you want to be completely ignored while your living environment rots away with black mold.

Ground Floor Property Management
Ground Floor Property Management

Randal. Please send us an email at [email protected]. We would love the opportunity to hear more about your concerns.

Carol Caron Publiée sur Google 4 months ago

Expérience négative: THEY ARE NOT open 24/7

Ana Lara Publiée sur Google 5 months ago

Expérience fantastique: Dave was prompt and communicative. Great service.

Mel O Publiée sur Google 5 months ago

Expérience fantastique: Dave at Groundfloor Property is amazing to deal with. My hot water tank let go and flooded my apartment. I called him and he was here within 15 mins and was on the phone bringing workers here to suck up the water. No delays or wasted time. What could’ve been much worse was dealt with quickly and efficiently. He has been easy to reach and pleasant to work with. Very professional. I’d give him ten stars if I could.

Jake Cata Publiée sur Google 5 months ago

Expérience fantastique: Excellent company to do business with ! Very professional and well organized operation. Highly recommended to anyone looking for a new home.

Carolyn O'Reilly Publiée sur Google 5 months ago

Expérience fantastique: Congratulations to Michelle on becoming the manager of our building!! Michelle and Roy have been cleaning our building for some time and I have always enjoyed our interactions. Michelle is a very emphatic person, her care for others shines through in all that she does. I feel that we are in the best possible hands. Thanks Ground Floor. Another grateful post regarding Ground Floor Property Management. I have lived in a building that they manage for 4 years and have only had great experiences. They care for their tenants and go out of their way to accommodate our needs. I can only describe them as caring professionals. They run a business strategy that keep their tenants needs in mind. Michelle East is our property manager so a special shut out to her. She has always heard my concerns and brings them to like minded office staff. Thank you Ground Floor.

Elaine Eagles Publiée sur Google 7 months ago

Expérience fantastique: I sent a work order on Monday evening in regard to my broken shower head. I received a call the next morning from Andrew. He is so pleasant and has the best personality. This is the second time he has arrived to either fix or replace a plumbing problem for me. He is very accomodating and always gets the job done in a timely manner. I hope the company realizes what an asset he is to their company. Thank you so much Andrew!

Hemraz Palawan Publiée sur Google 7 months ago

Expérience fantastique: I cannot recommend Groundfloor Property Management highly enough. I urgently needed accommodation, from the first call, the team was incredibly supportive. A massive thank you to Dave, who managed to secure a perfect apartment for me in just two days, a feat well appreciated. I also want to acknowledge the wonderful administration staff, Chantal and Kayla who were helpful and communicative throughout the entire process. If you are looking for a responsive, professional and caring Property management company, look no further than Groundfloor. Kudos to them.

victory wolo Publiée sur Google 8 months ago

Expérience fantastique: Today marks my last day of rental with ground floor. For the past two years with them I’ve never experienced any issues with them . They responded really quick for any type of issues related to the apartment I was renting. The team is so professional. I would like to appreciate Michelle for her support throughout these two years . She has been so wonderful. I will highly recommend this company to anyone looking to rent in Moncton area

April-Dawn Fisher Publiée sur Google 9 months ago

Expérience fantastique: So I placed an order on moving in, my maintenance guy showed up the next day, way too happy on an early start lol. Everything got fixed plus he noticed my neighbors clothes line needed fixed, and he sorted it too as my neighbor is wheelchair confined. Bless his heart, nick ur gorgeous

Kami Dixon Publiée sur Google 9 months ago

Expérience fantastique: I have rented from them for a year and I’m starting in a new place by them as well. They are the best company that I have delt with

David Djuma Publiée sur Google 9 months ago

Expérience fantastique: Hi I have the best experience with this company, since I started communicating with them until the day we signed the contract. I understand that this team is more flexible and professional in all their aspects of accomplishing the acquisition of your appartement, I really appreciate Michelle and the team for connecting me with ground floor management. thanks you from the bottom of my heart

Liz S. Publiée sur Google 9 months ago

Expérience fantastique: We had a good experience with Michelle East. Always quick to take care of problems!

Anna Bel Publiée sur Google 9 months ago

Expérience fantastique: I’ve had such a wonderful experience with Groundfloor Property Management, and I have to give a huge shoutout to my property manager, Michelle. She has been absolutely amazing from day one! Michelle is incredibly responsive, professional, and kind. Anytime I had a concern or issue, she addressed it promptly and thoroughly. Her communication is always clear and timely, and she genuinely cares about the tenants she manages. It’s rare to find someone so dedicated and dependable in property management, and I feel lucky to have had Michelle as my point of contact. I highly recommend her to anyone looking for a stress-free rental experience — she truly goes above and beyond. Thank you, Michelle, for making everything so smooth and for being so wonderful to work with!

Jessica Kurian Publiée sur Google 10 months ago

Expérience fantastique: I've rented from them for over 3 years now and I am happy to rent for many more! Ground floor is very well organized and professional, unlike others that I've had experience with. Our Property manager Gisele is pleasant, helpful, and understanding. Issues always get dealt with right away and thoroughly, and the property and the grounds are consistently maintained and in good condition. Highly recommend Ground Floor

Ryan Clements Publiée sur Google 10 months ago

Expérience fantastique: Yanick is Great alway get back to me fast if i ask think and always in a professional manner

Sylvia Robichaud Publiée sur Google 10 months ago

Expérience fantastique: Great service they got everything under control and up to date with everything in my appartement I recommend them Thank U yanick boudeau

Dominique Boulay Publiée sur Google 10 months ago

Expérience fantastique: Good service. Property manager Yanick very helpful and great communication.

Richard Duplessis Publiée sur Google 10 months ago

Expérience fantastique: I have gisele has a building manager ... just want to say that .. every time we had issues or questions to ask.. or a friendly hello.. gisele was always and is there.. inside the building is very well kept has well.. great asset to have

Sade Aluko Publiée sur Google 10 months ago

Expérience fantastique: I have had a good experience with Ground Floor Property since we moved in last November. Their response to issues is superb, very prompt. Gisele has been amazing; always available and ready to help.

Carl Johnson Publiée sur Google 10 months ago

Expérience négative: My clothes washer broke down finally FOR the last tme nov ,,,29th 2024 and it took to jan 24TH TO GET A REPLACEMENT. KIND OF REDICOLOUS AND WE ARE NOW HAVING TO TRY TO ESCAPE THE POTHOLES IN THE UNMARKED PARKING LOT SO WE WONT LOSE THE CAR.

Gisele Gaudet Publiée sur Google 10 months ago

Expérience fantastique: Good service. The person was really friendly, punctual

Ramandeep kaur Sran Publiée sur Google 10 months ago

Expérience fantastique: Great experience with Michelle East. She is always ready to help and did her best to provide help whenever we needed. She is very polite and friendly.

Jonathan Rene Publiée sur Google 10 months ago

Expérience négative: We had a very bad experience with this company. We had water infiltration in our apartment and mold on the windows, they've never fixed it until we left. We spent more then two months with a broken window .The hot water pipe had a leak, we went two days without hot water. When we left, they had the audacity to ask for compensation for a mark on a wall that they themselves had made. One of my friends also had a bad experience with them.

Michael Y. Publiée sur Google 11 months ago

Expérience fantastique: Excellent service has been received from Yanick Boudreau, the property manager. Besides general operation with good communication, he is able to promptly act upon the preference and direction from the landlord.

D Lacroix Publiée sur Google 11 months ago

Expérience fantastique: Ground floor has done a good job with my property. Yanick was prompt, professional and followed through with my questions.

Eileen Lewis Publiée sur Google 11 months ago

Expérience fantastique: Rob Hipwell..... wonderful maintenance man.... Called before coming.... Fixed the issue quickly and explained the problem. Very professional.... Thank you

Ian Mason Publiée sur Google 11 months ago

Expérience fantastique: Dave Woodland at Ground Floor PM has consistently and reliably taken care of the needs of both our property and our tenants. From repairs and maintenance issues, to tenant placement, I couldn’t be more appreciative of his work. His communication is clear and his responses are timely. I highly recommend!

Komal Publiée sur Google 11 months ago

Expérience positive: michelle from the management department is very helpful lady and has a nice nature.whenever we need her she arrived on time .

Kathlene M Publiée sur Google 11 months ago

Expérience fantastique: I am a tenant and this review is primarily directed towards Michelle, who is the property manager I've dealt with at Ground Floor. Michelle's kindness and responsiveness is a breath of fresh air. I've felt heard and prioritized in each interaction. Along with being prompt and professional, she's warm and reassuring. In a crowded and impersonal rental market, this is refreshing. Renting can be stressful - Thanks Michelle for making it pleasant instead.

chamanjot kaur Publiée sur Google 11 months ago

Expérience fantastique: I really liked the fast communication service from the company. The amount of apartment i saw, i liked them all that Groudfloor management showed me. I really want to thank Yanick who showed apartments according to my budget and choice. Without wasting any further time, in one week i got a spacious apartment.

Serge Robichaud Publiée sur Google 1 year ago

Expérience fantastique: Our experience with this company has been noting but positive. The property management team has always been very professional ,receptive and fast to deal with our concerns/issues. Our supervisor Gisele is awesome. Very friendly and is always willing to listen and help with any issues or concerns.The maintenance group are quick to respond and do very good work.Thank you for everything.

Primoz Blatnik Publiée sur Google 1 year ago

Expérience fantastique: Yannick has been a tremendous help for my family and I throughout our tenancy and during the moving process. He is always very quick to reply to any question and secured a wonderful place that we can really call home. You can count in him to put in hard work while being completely transparent and honest. He is a man you can trust.

Karen Wang Publiée sur Google 1 year ago

Expérience fantastique: We love our apartment! It is a very clean and safe living area. Our neighbors are very nice and friendly. I never had issues with living or repairs. We'd love to live here as long as we need to!

jean Niyigena Publiée sur Google 1 year ago

Expérience fantastique: I am a new tenant at 57 Twohig and my first experience with My property manager (Dave) was amazing. He did everything in his power to help out with the moving situation. His communication and relationship with tenants is awesome. I have a pleasure working with him as my property manager.

Jason Publiée sur Google 1 year ago

Expérience fantastique: I have rented from ground floor properties for a few years now and I am very happy living in one of the buildings they manage. The buildings are clean and quiet and all maintenance issues are handled quickly and precisely. Gisele goguen is the property manager here and I can't say enough good things about her and the help she and her husband have given me over the years I've known them. I can honestly say that Gisele and her husband Pierre are not just my friends anymore, they are more like my family. Gisele and Pierre always have time to listen to me and they always have the right advice if I have a problem. When there was nobody else left in my life, they were there to make a difference in my life. If anyone is ever thinking about moving into a ground floor properties building, just know that it's the right choice and you will not be disappointed in the service, help and care that you will get from Gisele goguen and her husband as well as the other coworkers and employees of ground floor property management.

BG Level Up Investing Publiée sur Google 1 year ago

Expérience fantastique: Dave is above and beyond property manager for us. He is definitely the main component that we are with Ground and also why we still keep this property.

Adele Dig Publiée sur Google 1 year ago

Expérience fantastique: We have had an amazing experience working with Dave Woodland at Ground Floor Property Management. As out-of-town property owners, we were initially concerned about the logistics and stress of managing our property from afar, but Dave has truly made the experience a pleasant one. His professionalism and responsiveness have been exceptional. From finding reliable tenants to managing maintenance requests promptly, from the smallest job to the most challenging, Dave goes above and beyond to ensure everything runs smoothly. His communication is clear, and more importantly he genuinely cares. We highly recommend Dave and Ground Floor to anyone looking for a top-notch property manager!

daniel yang Publiée sur Google 1 year ago

Expérience fantastique: Michelle East at Ground Floor is an outstanding property manager who goes above and beyond in every aspect of her role. She treats the buildings under her care as if they were her own, paying attention to every detail and ensuring everything is always running smoothly. Michelle is incredibly diligent, responsive, and proactive — whether it's handling maintenance issues, supporting tenants, or communicating with owners, she does it all with professionalism and heart. What truly sets her apart is how much she genuinely cares for the tenants and the overall well-being of the community. She's approachable, solutions-oriented, and consistently exceeds expectations. Having Michelle as a property manager is a huge asset, and it’s clear she takes great pride in her work.

Guodong Wu Publiée sur Google 1 year ago

Expérience fantastique: Yanick Boudreau is highly responsive, diligent, and responsible. They handle tasks efficiently and ensure smooth communication, making property management hassle-free and reliable. Great Service!

Rudy Trudel Publiée sur Google 1 year ago

Expérience fantastique: Fast and quick application process, everything is well laid out, my second time renting with them.

Colin Ernst Publiée sur Google 1 year ago

Expérience fantastique: Dave has been phenomenal in managing our portfolio. Clear communication, frequent updates, easy to get a hold of and goes over and above. Thank you for the exemplary work ethic and customer service.

Bayo Adedugbe Publiée sur Google 1 year ago

Expérience fantastique: Michelle@groudfloor, I always appreciate your promptness in attending to requests. You are simply awesome!

Brian Finoro Publiée sur Google 1 year ago

Expérience fantastique: Michelle East and the entire Ground Floor team have been a pleasure to work with. They have been very responsive to my needs, and have helped me get through a very challenging situation with one of my properties. If you're looking for trustworthy, responsive, and competent property management in Moncton, I highly recommend Ground Floor!

Elizabeth Dzikowska Publiée sur Google 1 year ago

Expérience négative: PLEASE DON’T RENT FROM THIS COMPANY !!! Live in a box if necessary, they take advantage of out of province renters and respond when convenient to them!

Ground Floor Property Management
Ground Floor Property Management

Hi Elizabeth - I'm sorry to hear about your experience. Can you please share more about what you are referring to? I cannot find you as a listed tenant that lives with us?

We work with many out of town clients looking for homes. We would love to know more about what you experienced so that we can correct it.

Gabriel LeBlanc Publiée sur Google 1 year ago

Expérience fantastique: Amazing service! We were in a tough spot and they made the extra effort to make the move happen quickly for us and went above and beyond for us!

Ground Floor Property Management
Ground Floor Property Management

We appreciate your kind words and are delighted we could assist you during your move. Thank you for choosing us.

I am a Biker Publiée sur Google 1 year ago

Expérience fantastique: I have been staying in a property managed by Groundfloorpm, they are very professional and have been helpful in solving maintenance issues. Special thanks to Michelle and Steeve

Ground Floor Property Management
Ground Floor Property Management

We appreciate your feedback and are pleased you found our services professional and efficient. We strive to resolve maintenance issues promptly and effectively. Michelle and Steve are valued members of our team, and we'll share your commendation with them. Thank you for choosing Groundfloorpm. We hope to assist you further in the future.

Tiffany Palmer Publiée sur Google 1 year ago

Expérience négative: Horrible company!!! The town house they manage next to the one I rent from them had tenants complain about their dishwasher flood and that they think there was mold starting they did nothing about it until they had had enough and moved out. No one went to check on the house for a month after… I know because there was no foot prints in the snow. I’ve complained about not having heat and it took 4 days to get anyone in and I had to keep calling. We’ve had other issues too and now this email has come in that you can see in the images I had posted on fb and soooo many ppl have commented having the same experience with this company.

Wanda Doyle Publiée sur Google 1 year ago

Expérience fantastique: Great service, the young man was super helpful. very pleasant nice young man.

Ground Floor Property Management
Ground Floor Property Management

Thank you Wanda!

my smail ait elhendi Publiée sur Google 1 year ago

Expérience fantastique: I appreciate Mr Steve intervention; he was very professional. Thank you!

Ground Floor Property Management
Ground Floor Property Management

Awesome to hear. Steve is amazing!

Navin Mohesh Publiée sur Google 1 year ago

Expérience fantastique: I am grateful for the quick response in attending to my request. I had a blocked toilet issue. I called GFPM and they made it very quick and very professional. Keep the good work

Ground Floor Property Management
Ground Floor Property Management

Great to hear Navin, thank you for the feedback.

John Farrell Publiée sur Google 1 year ago

Expérience fantastique: Amazing service. Dave goes above and beyond to provide access to the correct trade within hours. Finding a plumber late New Year’s Eve was a non issue. More impressive was his follow up call the next day to make sure all was resolved.

Ground Floor Property Management
Ground Floor Property Management

Thanks John - we appreciate you!

Rachelle Leblanc Publiée sur Google 1 year ago

Expérience fantastique: Hi.WOULD ..JUST HAVE LIKED TO HAVE SAID THIS A LONG TIME AGO...??? THE SERVICE..YOU RECEIVE.....IS FANTASTIC AND ..YOU KNOW ..HES COMMING ..THAT DAY.IF NOT THE NEXT..A BIG THANKS....YOU KNOW WHO YOU ARE....EHH...RACHELLE

Ground Floor Property Management
Ground Floor Property Management

Thank you Rachelle.

Susan Keats-Vautour Publiée sur Google 1 year ago

Expérience fantastique: The gentleman came put the door knob on. Also unstuck the door itself. He cleaned air filters in the air exchanger. The service is great. I would recommend Ground Floor Property to anyone.

Kelly Dean Publiée sur Google 1 year ago

Expérience fantastique: Excellent service provided to fix mini split issue. The technician thoroughly checked all components indoor and out. He went above and beyond and cleaned the filters on the interior units! Much appreciated!

Sylvia Breau Publiée sur Google 1 year ago

Expérience positive: I was pleasantly surprused at how quick and efficient Ground Floor was to my maintenance request! I know it depends on their technician's availability and priority of type of request for the the promptness. However, this is the second time in a year that issues were dealt with so quickly. I am not an AI generated review neither. Ground floor has really surprised me as a rental management company. Thanks Ground Floor! Signed A Tenant!

ADAM KANG (Woodpecker) Publiée sur Google 1 year ago

Expérience fantastique: it is really kind and so fast solve the problem

Gabryel Haas Publiée sur Google 1 year ago

Expérience positive: Rented from ground floor property management for 10 years now would recommend! 1700 mountain road apartment very spacious living.

Jessica Smith Publiée sur Google 1 year ago

Expérience négative: Terrible! They seem to have no compassion just like the rest of the property management companies. They only care about money. I had to move out as the unit was being sold. They then took most of my damage deposit for petty little things. In a tough world we need less businesses like this.

Tabet Badr Publiée sur Google 1 year ago

Expérience fantastique: I recommend them because I have never had any problem. Whenever I ask for help, they are always quick to solve the problem. Easy to deal with and they were flexible as well. Ps: I have been to two places with them.

Korlaia Blackburn Publiée sur Google 1 year ago

Expérience fantastique: Was a good help and fixed our door that had no doorknob and fixed the front door did good work

Carman Trask Publiée sur Google 1 year ago

Expérience positive: Ground floor came in did the job again not sure why this keeps happening, but this is like the fourth time the weatherstripping on the front door had to be replaced however they came in. Did it professionally Would highly recommend Nick.

Ryan Penny Publiée sur Google 1 year ago

Expérience fantastique: Needed an apartment on short notice and got me approved same day professional people made my process easy

Gisele Richard Publiée sur Google 1 year ago

Expérience fantastique: They are very friendly and understanding been with them for 9 years now

Eden Anderson Publiée sur Google 1 year ago

Expérience fantastique: The issue I had was resolved within 24 hours and they were nice to interact with!

paul mann Publiée sur Google 1 year ago

Expérience fantastique: Great service, very fast and well trained technician. Work was excellent and very happy with the results. Overall 5 star.

Eric Tuadles Publiée sur Google 1 year ago

Expérience fantastique: We are almost 1 year in our apartment and our property manager Michelle is always there to assist us whenever we have some problems with our apartment. So quick to respond when we have repair request.Thank you so much ground floor.

Hajar Akharraz Publiée sur Google 1 year ago

Expérience fantastique: It was very good experience, the plumber was very nice and come 15 min after my demand

Shelley Anne Publiée sur Google 1 year ago

Expérience négative: My review is a result of continued lack of follow up from all levels of staff from Ground Floor properties. During multiple occasion over the past couple of months, I've sent emails and left voicemails that remained unanswered. I had important inquiries regarding lease renewals and adding a tenant to the lease (some of which were incredibly time sensitive). Yet, I only got a response after multiple phonecalls and email follow-ups. Last month our mini split stopped working during a heatwave that lasted nearly the whole month. Our first maintenance visit was unsuccessful and I was notified that Ground Floor would have to get in touch with the supplier (which could take some time). I waited a week or two before checking in for an update... I texted our maintenance worker, contacted the company via another maintenance request, and called the main office. All of which led to no response. About a week later, I got a notification that my maintenance request had been completed. On my end—when a notification was the only communication received—I thought it meant that my mini-split had been fixed. However, when I arrived home from work that was not the case. The next day, I had to call Ground Floor for some clarification on the matter. They said that they had gotten in touch with the supplier, and that the supplier would be calling me to set up a repair appointment. The supplier has yet to get in touch with me. Therefore, my maintenance request has yet to be completed. This has occurred over the span of at least 5 weeks.

Ground Floor Property Management
Ground Floor Property Management

Hi Shelley, could you elaborate on why you gave us a 1 star review?

Mark Burrows Publiée sur Google 1 year ago

Expérience fantastique: Asked to have a bees nest removed as my wife got stung and I am allergic to them. Before coming home from work that same day they had it removed! Excellent service and greatly appreciated!

Brianna Smith Publiée sur Google 1 year ago

Expérience fantastique: Beyond helpful in my apartment hunting, and diligent in terms of answering (most people were not). The woman I was communicating with (Kayla Richard) was professional and honest in response to all of my questions and concerns. Next time I am apartment hunting I will be sending them a message first!!

Ground Floor Property Management
Ground Floor Property Management

Thank you so much Brianna.

soph irving Publiée sur Google 1 year ago

Expérience fantastique: Moving is NEVER easy...complications will arise big or small no matter how organized you may be...but have Ground Floor on your side, no better side to be on! They go beyond than customer service, they have a heart, they connect and they are part of our community!! Truly great company

Gustavo Hernandez Publiée sur Google 1 year ago

Expérience fantastique: The maintenance service is great, they attend almost immediately and the staff very friendly and efficient

Halina N. Publiée sur Google 1 year ago

Expérience fantastique: Thank you very much for the excellent service and a very quick respond. The maintenance person came in an hour after we had filled the maintenance ticket. He fixed our shower very fast. He is a very nice and efficient person. Thank you, we appreciate your help.

Prabh Waraich Publiée sur Google 1 year ago

Expérience fantastique: I've had the pleasure of working with MICHELLE to find an apartment, and she truly live up to her reputation as Moncton’s most trusted residential property management firm. Her commitment to excellence, professionalism, and unmatched service continually impresses me. What sets MICHELLE apart is her unwavering dedication to clients. She takes the time to understand your unique needs, whether you're a property owner or tenant, and tailor her services accordingly. She has deep knowledge of the moncton real estate market ensures strategic property management that benefits both owners and tenants. Communication is seamless, with issues addressed promptly. Her commitment to property maintenance is exceptional, preserving property values and enhancing tenant living experiences. Her involvement in the Moncton community reflects dedication beyond business. MICHELLE is a trusted partner for property management in Moncton . If you seek top-tier service, peace of mind, and genuine care for your property or tenancy, Ground Floor Property is the name to trust. MICHELLE is great selection of ground floor property to take care of Tenants and owners. I really appreciate her services and way she treat the people.

Karen Kate Casino Publiée sur Google 1 year ago

Expérience fantastique: Group floor property manager Dave woodland is always ready to help us. He always ensure that we are taken cared of! We had a few issues In our new place like our oven was not working, when I reached him, the next day he was there and checked everything. He is awesome.

Christina Publiée sur Google 1 year ago

Expérience fantastique: Nick fixed water damage beneath our sink and repaired our ceiling. It was a challenging job and he was a very meticulous hard worker. Thank you so much!

Carole Lirette Publiée sur Google 1 year ago

Expérience négative: When all hell broke loose with the rent going up, I had been going through rough times, like a lot of people. Tried to make arrangements with them. Both property manager and Rentalsman happy to hear this. FRANCINE BOURGEOIS refused. Evicted me. Homeless for a week. I called her, refused my calls, didn't answer my voice mails and my emails, went to see her directly, when she heard it was me, closed her door and told receptionist she was in meetings the rest of day (I could clearly see her from where I was), she was not in meeting, she was talking and laughing with coworker. Then she billed me $4500 for remaining of lease. She did not try to rent it again until my lease was up. There were fleas and bugs which I had complained about but she tacked that on to my bill. I was later told it was not rentable because of fleas....same fleas I complained about!!!! Went bankrupt, she ignored this and sent it to collections. They had a summons and a garnishee order...but couldn't because of bankruptcy.

Marjolaine LeBlanc Publiée sur Google 1 year ago

Expérience fantastique: **EDIT: THE 5 STARS ARE FOR RODNEY....GROUNDFLOOR PROPERTY0 STARS: They actually tried to make us pay for the floor damage We mentioned the damage 3 times: radio silence. We move out, they send us a bill. Went to rentalsman, Grounfloor dropped the case. They also tried to make us pay for stained floor in bathroom. I had lived in the same unit in 2007, those stains were there then. Nothing was inspected when we moved in. NO SHAME!** Someone came to fix our dishwasher that was leaking. He changed the shut off valve and said this was the issue. The next time we used the dishwasher, it leaked again. There is now starting to be damage on the hallway floor. We made another maintenance request and Rodney came this time. Within 5 minutes, he had found the leak by running the dishwasher and looking for leakage. Rodney then installed a nee dishwasher and we have not had any problems since! Great communication and great service by this man! The floors are now ruined, but the issue is fixed properly!

Katherine Street Publiée sur Google 1 year ago

Expérience négative: Not sure if it’s them or the landlord we had, but omg, what a hassle it has been to deal with this company for over two years. (Might have been because the owner took her sweet time to provide approvals to get maintenance requests completed) Glad the building was sold and we no longer have to deal with a PM company.

kamalpreet singh Publiée sur Google 1 year ago

Expérience négative: I am writing this review in regarding 391 elmwood drive I was living in this unit for a year I had very bad or worst experience with this property. This property just looks almost in good condition from outside but is not good from inside it is not properly insulated from the walls or if you ask the property manager to fix anything firstly they will take long time to even look at the issue and secondly they will not fix properly and they say that their owner does not allow them to fix anything because it is expensive and at the end of the lease they will blame you that we damaged their property and that is not he truth and they will not give you your security deposit So I would recommend please do not rent any of this unit from this property

Jeff Lourenco Publiée sur Google 1 year ago

Expérience fantastique: I've had a fantastic experience with Ground Floor Property Management managing my investment property over the last few years. They've consistently demonstrated professionalism and efficiency. A special shoutout to Tonya, who has been exceptional in her role. Highly recommended for anyone seeking reliable property management services!

Chantale Fournier Publiée sur Google 2 years ago

Expérience fantastique: We have been renting the same house for about two years now, and have recently been informed Ground Floor would be the company responsible for the management of this property moving forward. Over the last few months, we have had a wonderful experience with Ground Floor. Not only are the representatives professional, they are extremely knowledgeable and efficient. I am truly impressed with their ability to rapidly respond to our questions, and action any maintenance, if required. Our family truly feels supported and heard by Ground Floor. It is with great confidence that I leave this positive review of Ground Floor Property Management today.

Ground Floor Property Management
Ground Floor Property Management

Thank you Chantale.

Yogesh Ravindran Publiée sur Google 2 years ago

Expérience positive: Our recent experience with Ground floor property management company left us thoroughly impressed, thanks to the exceptional service provided by Yanick. From start to finish, Yanick's patience and responsiveness stood out, as he expertly addressed all our inquiries and concerns. His dedication made the entire process smooth and stress-free.

Diane Smith Publiée sur Google 2 years ago

Expérience fantastique: The staff is very supportive and knowledgable. They deal with a lot of people in a run of a day and try to put out many fires. However it is difficult to satisfy everyone. They make sure that their units are ready for occupancy, clean and available. I have dealt with other management people and they all they cared about is to get you in their units as soon as possible. No matter if the unit was not ready. One more thing I believe that Ground Floor has the upper hand is service. They employ several different people in a lot of different trades and are very competent. Whenever you need something done , one phone call is all you need.

Cecilia Nombrepia Publiée sur Google 2 years ago

Expérience positive: Property-Its very accessible to commuter or starters here in New Brunswick. Even if the unit is at ground floor there is a sufficient lighting from the window you dont feel like your in the basement. Agent: I would like to commend Yanik for assisting us from day 1 he is awesome!He even answered you all the questions even not just about the rental but as movers in general.We thank and appreciated his help we were able to land here with a home!Our 5 stars for Yanik! Units-The remaining 1 star because of the noise uts giving hoping for a thicker wallings and carpeted floors for noise cancelling inside and out of the unit.

David Sussman Publiée sur Google 2 years ago

Expérience fantastique: Ground Floor Property Management, and specifically Dave Woodland, offers unparalleled service. From the moment we engaged with them, Dave's expertise and dedication were evident. He guided us through every step of the property management process with professionalism and efficiency. Dave's proactive approach ensured that our property is well-maintained and our tenants are satisfied. He consistently goes above and beyond to address any concerns promptly. Ground Floor's attention to detail and commitment to client satisfaction are truly commendable. I wholeheartedly recommend Ground Floor Property Management, particularly with Dave Woodland leading the way, for a seamless and stress-free property management experience.

Ground Floor Property Management
Ground Floor Property Management

Thank you David. This means so much to Dave and to our entire team. We appreciate you and Joe!

Emma Fontaine Publiée sur Google 2 years ago

Expérience fantastique: The best management! He really do everything he can for the tenants, he's a really nice person.

Farideh Khani Publiée sur Google 2 years ago

Expérience fantastique: We had a great experience with Dave! He is so friendly and kind. He has been very helpful and always available. We had a rental unit in Moncton with them for 2 years and Dave made it a memorable experience.

Paula Slade Smith Publiée sur Google 2 years ago

Expérience fantastique: Michelle is amazing, so caring, compassionate and professional, will listen to your needs and concerns

Cameron BRIOUX Publiée sur Google 2 years ago

Expérience fantastique: Clear communication, attention to detail and world class come to mind when thinking about Ground Floor property management. As a local REALTOR this company has helped many mutual clients in their lease and property management needs. Thank you

Ground Floor Property Management
Ground Floor Property Management

Thanks Cam!

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