Advantage Property Management and Real Estate Inc

Expérience négative: I do not recommend this strata management company. In my experience, there has been a significant lack of accountability, professionalism, and understanding of the requirements set out under the Strata Property Act. Communication has been consistently poor, with emails and phone calls often going unanswered for extended periods of time, leaving owners without the information or assistance they require. When concerns are raised, there appears to be little effort to investigate issues thoroughly, provide clear explanations, or follow up in a timely manner. Owners are left to repeatedly request updates and seek responses to matters that should be addressed as part of basic strata management services. A strata management company is expected to provide knowledgeable guidance, maintain transparent communication, and ensure compliance with applicable legislation and bylaws. Unfortunately, my experience has been that these expectations have not been met. I am disappointed with the level of service received and believe there is substantial room for improvement in communication, responsiveness, accountability, and knowledge of strata governance requirements. Choose another provider!

Expérience négative: After my experience, I understand why this company only has a 3.3 review rating.

Expérience négative: Apparently they don't know or understand the Strata Property Act.

Expérience positive: I found the seminar on pets in strata to be informative and enjoyable. The emphasis on process in dealing with the issue I thought useful and applicable to other strata issues.

Expérience fantastique: Excellent Property Managers: Katherine & Viviana are who I know, and they are both very dedicated to their management rolls!!

Expérience négative: This company should be ashamed of themselves, specially Taylor and his assistant Sabrina. We began our tenancy in 2021 with really reliable and fantastic landlords, then in the summer of 2025 our landlords sold our unit to a buyer that had ‘Advantage’ manage our property. We knew as tenants we were in trouble because I have many of my own clients and also friends and family share their experience with me about their poor service, specially clients who dealt with Taylor and Sabrina. As soon as the tenancy switched over, we began looking to leave immediately. It took a couple months to find a new place to live, during which time we had a couple basic maintenance requests put in, all which were either completely ignored, or had multiple weeks to even be responded to. I would typically have to call the office, leave multiple voicemails and text messages to both Taylor and Sabrina, multiple emails and follow up emails, and generally we were not responded to unless we contacted the person who owned our unit. Our FOB stopped working to the outside buzzer in the apartment we lived in, which took Taylor and his team nearly 6 weeks to get us a proper working FOB to access our building. There was one night my husband had to sleep in his truck during the winter time because there was no way we could gain access into our home. Advantage manages ‘over 350 properties’ Taylor mentioned to me, which I really don’t think he understands that those are homes of people. That’s where they raise their family, where they live, where they rely on. I experienced so many phases of life in my home of 5 years and it really only took Advantage property management a couple months to make me have so much anxiety about how they treated my home, so much that I needed to leave. Their poor treatment and lack of accountability is absolutely appalling. As someone who is self employed and owns their own business, I am beyond disgusted how this company, and specifically Taylor and Sabrina could be so okay with treating their clients so poorly. Having an outstanding 21 one star google reviews just left in ONE YEAR is pathetic and should be taken seriously. It is so unfortunate working with two individuals who clearly do not take any pride in their livelihood, let alone sharing any compassion or care for the homes they manage. My last and final experience with Taylor, though I had few at all during my experience working with him in 4 months, was during our walk out inspection yesterday. The building which we resided in became infested with pests, which is unfortunate and not necessarily anyone’s fault, however he made a comment during our small talk asking about ‘dirty people’ who lived in my building. The Newmark in Chilliwack is well known to be a low-income apartment building, however it really rubbed me the wrong way knowing that generally there is some addiction and self care issues that can be associated with low income people and I think him insinuating that they are ‘dirty people’ is not only cruel but really shows how out of touch he is with the reality of homes he’s in charge of managing. I wish the best for those two employees of Advantage property management, I hope that this serves as a reminder about the importance and impact of property management, and to remind employees of this profession they they are managing the homes and lives of families and individuals, and to remember that they aren’t just properties.

Expérience négative: Only the facts: The company changed the property manager without informing the tenants. The tenants were not aware of this change for several months. The tenant visited Advantage’s office in person and submitted a written notice to vacate. At that time, the company provided the contact information for the new property manager. The tenant attempted to contact the new property manager via text messages, emails, and voicemails but received no response for over one month. During this period, the company posted a lease advertisement for the unit, indicating that the new manager was aware of the tenant’s plan to vacate. Despite this, no contact was made with the tenant. Only a few days before the move-out date, an assistant of the new property manager contacted the tenant to schedule the move-out inspection. On the move-out date, a phone call was made by the manager’s wife. Throughout the entire process, the tenant never communicated directly with the property manager. The property manager took more than one month after the move-out date to prepare the security deposit refund, and the tenant had to send multiple follow-up emails to receive it. Additionally, there were utility fees that were required to be reimbursed by Advantage to the tenant. The property manager took three (3) months to prepare this reimbursement check. According to his email, he did not receive the necessary data from the former property manager and did not update the monthly utility payment status for several months after being designated as the new property manager. Lazy and irresponsible! I would never work with this terrible person again. The behavior demonstrated throughout this process was sssssooooo unprofessional.

Expérience négative: Unprofessional, unreliable and unpleasant to deal with. I would strongly advise people to not use this business in any capacity. There are many reasons why their rating is so low. It’s no wonder why they had to change their name from Homelife to Advantage. Same company, same results, different name.

Expérience fantastique: Recommend this company for anyone looking to have great service and reliable agents! Sabrina Mostoghiu is great and always makes sure clients are satisfied! Sabrina, Marnie/Taylor Apsouris are a wonderful team and will fulfill all of your needs every time!

Expérience fantastique: Sabrina that works with Marnie and Taylor truly goes above and beyond for her clients & owners. I locked myself out of my rental, it was after hours and Sabrina came with an extra key so I could get back into my house. Her hard work and dedication makes such a difference and I appreciate her immensely.

Expérience négative: Don't bother trying to contact this company regarding any of their lists. I've sent them so many messages and they haven't responded. I've sent emails to 3 different people, replied to their daily listing's, called their office and left voicemails. I have also submitted an application via their website (and has been listed as pending for weeks now). If I were placing my property under the care of homelife to rent out, I would be so very disappointed. I am a very good tenant, with great references. I'm quiet and do not own any pets. I have a great job and I've never once missed rent. I'm a wonderful tenant, a landlords dream!! Yet, this company refuses to contact me. Don't waste your time with these guys, I guarantee you'll end up just as frustrated as I am. Good luck out there!

Expérience fantastique: Take pleasure in meeting LYNN-Front Desk Collections. On two occasions I dropped in and each time I was met with her most pleasant manner. She is engaging and definitely a people person ! . She is well suited to her position and an asset to HomeLife OR wherever she takes her services.. Just a ''Ray o Sunshine'' ... (SherryH)

Expérience positive: Nice new building

Expérience négative: am deeply disappointed with my experience with Victoria Vitkay Property Management. Despite giving them two months to find tenants for my property, they were unable to secure any renters. This poor performance is compounded by a series of issues that made the process frustrating and costly: Ineffective Tenant Placement: They failed to place tenants despite extensive time and effort. Their inability to accurately assess market rental prices led to ineffective pricing strategies, further delaying tenant placement. Lack of Communication: I had to repeatedly contact them for updates and price adjustments. They did not proactively communicate or provide strategies to attract tenants, leaving me to manage these aspects myself. Unresponsive Service: It was challenging to get timely responses. They often took 24-48 hours to reply to calls or messages, and they are not available on weekends when potential tenants are most likely to inquire. High and Unclear Fees: They charged a full month's rent plus GST for tenant placement, with additional advertisement costs on top. Their fees seemed excessive and were not justified by their level of service. Inadequate Advertising: They did not use effective, current platforms like Facebook Marketplace, which could have increased visibility for the listing. Unfair Cancellation Fees: After canceling the contract due to their failure to perform, I was shocked to find a hidden cancellation fee of $700, which was not disclosed clearly at the time of signing. This additional cost, coupled with the two months of mortgage payments I had to cover, has made this experience extremely costly. Overall, my experience with Victoria Vitkay Property Management was highly unsatisfactory. They did not deliver on their promises and ended up being more of a hindrance than a help. I would not recommend their services if you value your time and money.

Expérience fantastique: Hello, the home I have been renting for the past year has been managed by Homelife Advantage Property Management. My experience in dealing with Homelife and especially “Victoria Vitkay”, has been very pleasant thus far. They have been prompt in addressing any issues and concerns that have come up with the property. Additionally, I have found it very easy to communicate with them as well. I would highly recommend Homelife Advantage Property Management for your property management needs.

Expérience fantastique: Victoria Vitkay is great to work with! Has made renting from homlife a positive experience! We much appreciated her communication and effort she puts forth to making sure questions, repairs or concerns are met.

Expérience fantastique: Victoria Vitkay does an outstanding job

Expérience positive: Having problems getting strata to move on an issue. Went for help and advice. Waste of time

Expérience positive: Realtors are helpful and knowlegable

Expérience fantastique: Shout out to Victoria Vitkay! a great property manager. I had the privildge to work with Victoria since 2022. She is a great communicator and a problems solver. I entrusted her with my investment and she delivered. Keep up the good work Victoria!

Expérience fantastique: Taylor Apsouris and Marnie Apsouris helped me acquire a 2 bed 1 bath rental in chilliwack and they were amazing! Reliable all day and night for inquiries or questions ! Highly recommended!!

Expérience négative: Realtors often have a bad reputation but these people really deserve it. Watch out!

Expérience négative: If I could give them stars In the negative, I would. Horrible Renting from homelife. Nothing but neglect. Avoid... like the plague

Expérience fantastique: Cory Silbernagel is a great realtor. His friend Mike is a better cook tho...

Expérience fantastique: amazing staff. 5 stars

Expérience négative: DO NOT TRUST HOMELIFE. TRUST ALL REVIEWS DENOUNCING POOR ETHICS AND POINTING OUT UNPROFESSIONAL AND SOMETIMES ILLEGAL BEHAVIOR. Dynamic husband and wife duo Kristen Gilmour and Paul in specific are both exceedingly demeaning and lack basic understanding and knowledge regarding both the rights of tenants as well as their responsibilities as property management and defended atrocious, unsafe behavior repeatedly and often. Paul himself told us to "Direct our [clown emoji] communications to his wife when we dared to criticize the quality of their care after they finally decided to do something about people entering our suite through the unsecured door leading to the upstairs for the FOURTH TIME. The building we resided in was brand new, never lived in and in the process of being sold, and as such did not have compost/recycling bins nor were there keys for the community postbox. It became our responsibility to arrange with Canada Post and City of Chilliwack for these basic services that every rental property already comes equipped with. We were then asked to HAND DELIVER the keys to the Homelife office. So bizarre and so beyond acceptable. Kristen told us "too bad, how frustrating" when after the third or fourth cheap fix by their contractor on our toilet further broke it, I told them there needs to be a permanent fix by someone who knew what they were doing. We were told that "we will not be offering a garbage enclosure" and told us to keep the compost and garbage inside our 750sq ft basement suite when wildlife destroyed our garbage and the city's recycling and compost bins and spread trash and after the city had recommended such containers be kept under lock and key. Paul has now posted a listing for the same suite with fake pictures that represent the suite prior to our occupation of it on Facebook. Kristen has it listed on the Homelife website. In the photos, there is still plastic wrap on all of the appliances that we definitely had to tear off in order to utilize them.

Expérience fantastique: We have been renting through homelife for 3 years now. We have had Victoria the entire time and couldn't be happier. She's always been on time, quick to respond to any questions or problems that may arise, and very fast with solutions. Were so appreciative of how easy she makes everything. Very understanding, and approachable. We hope she never leaves!

Expérience fantastique: I’ve had Victoria Flack as my rental manager since December of 2020 This woman has gone above and beyond for my son and I It’s truly a blessing to find someone who understands the stresses of everyday life and will help make sure you and your child are comfortable and safe in well maintained home. Thank you so much Victoria & Home Life Advantage Realty for making sure that any thing that may arise is taken care of in a timely and professional manner :)

Expérience négative: I have spent months trying to get Homelife to provide certain strata services that they are paid for. Every email and phone call regarding this matter goes unanswered or straight to voicemail with no follow-up. It's frustrating, unprofessional and I would not recommend their business.

Expérience négative: Worst property management company. The staff doesn't answer emails not on phones just receptionists and she is ready to bite every time.

Expérience fantastique: Always a pleasure dealing with HomeLife

Expérience négative: Not professional at all. Very rude. Wasn’t there to show my family the rental at the schedule time and didn’t answer until 10 mins later being very unnecessarily rude. After my partner calmly expressed his unprofessionalism letting him know that this is a waste of time to keep others waiting when they’re scheduled at a set time. His reply was yelled back “GOOD LUCK FINDING A RENTAL WITH HOMELIFE REALTY” Extremely rude, not on time and is trying to say my partner yelled at him when he was the one to raise his voice right before hanging up. I feel as though this is a tactic so that he will not look aggressive.

Expérience fantastique: Professional staff that respond promptly.

Expérience négative: Neither Kevin Brown or Ray Cymbaluk can be trusted. They dont follow through on anything they say, and are completely unprofessional. They are unable to manage a strata or enforce strata rules. Both are incompitent and unreliable, save yourself the headache and dont deal with either one of them.

Expérience négative: Worst real estate experience of my life, from start to finish.

Expérience négative: Super discriminatory. Not a good place to rent from

Expérience fantastique: Richard and Cynthia Admiraal are friendly and helpful.They worked hard to sell our old place and to help us find a new home. Both are very professional.

Expérience fantastique: Loved our experience here. Tamara Mackie is unreal. Helped my wife and I who are first time buyers. Such a smooth process!

Expérience négative: Pushy greedy unprofessional and rude. I’d give them no stars if I could. Terrible pressure to just sign the papers. Now. Use anyone else.

Expérience fantastique: Kevin Brown was amazing!! His knowledge and experience in the industry was most evident during the process of selling and purchasing. He was quick to communicate and respond to every concern we had. We felt confident and at ease while being fully informed through the whole process.

Expérience fantastique: Very helpful and responsive staff. Cynthia Admiraal helped find a great apartment for a relative. Thanks for helping the purchase go smoothly

Expérience fantastique: Excellent staff and agents. Best brokerage in Chilliwack!

Expérience fantastique: Kenny Hawkins is a great realator

Expérience fantastique: Friendly, knowledgeable. Bonnie Radke in particular is a fantastic agent!

Expérience négative: One of the worst company's to rent from in the lower mainland. Rent increases without notice, staff doesn't get back to you. Nothing gets fixed when it breaks. DO NOT RENT OR GET THEM TO MANAGE RENTALS!!

Expérience négative: HomeLife has proven to be very dishonest when dealing with potential buyers. I would never work with HomeLife.

Expérience fantastique: Homelife Agents are professional and take great care to help their clients

Expérience fantastique: Wonderful people to be around, family atmosphere, great place to work. Top REALTORS in town.

Expérience négative: I totally agree with all those negative opinions - something is definitely wrong there. You are able to view the property and that's about it and later you have to forget about it. Maybe some authorities like BC Province Real Estate C........ should get closer look what is really going on there because the Manager of this place is totally useless...

Expérience négative: Have texted the property manager for a rental we were interested in 4 times over a period of 4 weeks still no response. Will not recommend or use this company for anything. So very rude.

Expérience négative: I left a message for the broker mid-day on Wednesday, May 25, 2016 regarding an urgent matter pertaining to my listing with HomeLife. Over 48 hours later, I have not received a reply (it is now the evening of Friday, May 27, 2016). Based on the severity of the situation, I find this to be unacceptable and not becoming of a licensed brokerage.

Expérience fantastique: Great agents, helpful staff.