Shoreline Property Management

Negative experience: They are trying to evict me in the middle of winter. I've paid rent every month, and I keep to myself. They are trying to kick me out for defending my poor dog who has been suffering seizures for over half of a year because of constant construction directly below me. The workers keep making mistakes and causing more work, as well as they smoke and drink on the job. I am extremely traumatized and Shorline is just making it worse.

Negative experience: Edit to reply: Ya, I know lol. It was terrible when you were managing. This review still stands Save yourself the trouble! Absolutely terrible management. We put in our complaints in January and have received NO help. They do not even reply to our requests for help anymore!! In fact, they offered us money to move out! I contacted city hall, public health and the city councillor so let’s see you ignore us now! Disgusting, truly. I can’t tell if it’s the landlords or the staff they hire but either way, something has got to give.

Negative experience: Don’t rent through Shoreline Property Management Shoreline Property Management, Come fix our floor, this unit is illegal to live in with this condition. My family has to wear shoes to make sure our feet don’t get cut or we don’t trip and fall. We land in the hospital, that’s a big bill on you. Stop finding excuses not to fix it. And don’t bother raising our rent anymore.

Negative experience: Not a good property management company. Doesn't answer the phone or responds to messages unless it's to their benefit. Not a compassionate company either. Went without a door handle with lock for approximately 3 weeks. Didn't get proper notice for a fire inspection. Would never use this company again.

Negative experience: I booked a showing for house on sophia street in Barrie and no one showed up at the property at the agreed time. Tried calling the agent for 30 mins but no one answered the call. Very unprofessional and inappropriate description of property was given in the listing with photos that were taken months ago probably.

Fantastic experience: The folks at Shoreline are amazing. Our initial experience with them when we began our relationship two years ago, was amazing. They were so kind and welcoming when we were shown the apartment we currently rent. The process was straightforward and simple. We have had numerous small fixes needed for our unit such as appliances failures. They have always been extremely prompt when responding and sending service men to fix the issues. Usually, it is the same day or next day that things are repaired. We have never experienced such reliability from a rental experience before. We have been renting for twenty years now. Everyone is so courteous and respectful when we have brought anything to their attention. We appreciate everything that the y'all do for us. We look forward to enjoying the quality of life y'all provide for us at Shoreline Property Management. Thanks for all your hard work and dedication to your clients. Sincerely, Michael.

Fantastic experience: Friendly staff rentals are comparable

Negative experience: Please Protect yourselves as tenants and read the Landlord and Tenant act. I appreciate having a place to live, but that's all I can say. I have removed my 5 star rating due to all the events I have been through with this company for this past 2 years. https://www.ontario.ca/laws/statute/06r17 Here is a link to the laws and regulations in Ontario. Please be aware of the laws and rights we all have as Tenants.

Fantastic experience: Very happy with my property manager, Brandy Fallowfield. She is very communicative, approachable, attentive and easy to work with (I moved in to my first apartment). Definitely set the bar high for any future property managers. I would highly recommend Brandy at Shoreline Property Management.

Fantastic experience: I just want to say THANK YOU to you all for such speedy service in my maintenance request of my heat and hot water issues. I truly am amazed at the speed and professionalism you all show towards your clients. KUDOS to you all and if I could give you more stars on the rating I would for sure. THANKS AGAIN!!!!!

Fantastic experience: I have been a Tenant with Shoreline Property Management for a year now. I am very happy with their customer service, everyone is very friendly. Anytime I need help with a fix or anything at all, I email and they are on it right away. I highly recommend them.

Fantastic experience: The 5 star rating goes 2 handyman guys Matt and Kenan. The 2 ripped out my old counter top fixed the ventilation in my home they worked so hard. Absolute Pros. Both of them went above and beyond to make sure my house was safe. Thank you.

Positive experience: The management team in Midland is very approachable, professional, flexible in time, and easy going. They had clear expectations of the unit we viewed in terms of leasing conditions. The building is well kept, clean, and we are lucky to have a washer and dryer at our address - even if it is a pay per use machine, the cost is on par with laundromats in the area. Paying rent every month is seamless through their online portal, and they are extremely fast at dealing with any questions or issues we may have (I couldn't lock my window and they came right away to show me how to work the latch, some door keys did not work). The only reason this is not a 5 star is that they require detailed and invasive personal and financial information before even scheduling a viewing. I know why this is necessary, because otherwise they would be showing one unit multiple times only to find out the prospective renter does not qualify financially. Their online application process is NOT easy to navigate and gives a very unprofessional feel to it. Even though it is the current process for many property owners, it is illegal to ask for all the information they request. However, if you don't fill it in, they won't approve you. My issue is not that they want this information, I agree with needing it, my issue is that they want it before you even view any units they have available. To ease the minds of potential renters at giving personal financial information and current landlord names/phone numbers, perhaps they could arrange ''open houses'' and have printed information ready to make an application should a person be interested in pursuing the application - sometimes, a unit doesn't suit one's needs. Overall, a very satisfying experience and would recommend 100%.

Fantastic experience: It is An Honour and a Privilege to be allowed to live at 201 Barrie Road, Unit #4, Orillia, Ontario, L3V 2P6. When ever there is anything to be repaired, Shoreline Property Management calls right away and the repairs are done. It is such a Privilege especially to talk to Carie, as she is so Kind, Caring and always Professional when we talk. Thank you Shoreline Property Management. Kindly Regards, Sharon Kathleen Chouinard. (Unit #4 Tenant)

Fantastic experience: Tx for all your help you guys rock !

Negative experience: This is the most unprofessional and disgustingly dishonest company I’ve ever had the displeasure of dealing with. Just as another person in the reviews noted, there is no “honesty or integrity” with this property management company especially Brandy. I had secured a 2 bedroom apartment and was approved for the the unit. This was all confirmed on the Thursday. She told me that over the weekend she would be sending the paperwork off and Monday we will meet to pick up the keys. Not only did she go against an actual contract, but she avoided my calls all Monday. I had everything packed, bell service booked and moving truck scheduled. Just for her to finally call me back late Monday evening and tell me “the unit is no longer available”. These people are the definition of corruption, incompetence, dishonesty and lack any remorse after they’ve destroyed peoples lives. Run far away from this property management company, or they’re take advantage of you like they have to me and so many others. Shoreline I hope you ALL get your Karma.

Negative experience: Absolutely terrible! They made us give up are place telling us that we got the place had my 6 year old pick his room and had him so excited I have it all on video.they had me and my boyfriend in to sign the lease told us there was a flood that they would have us back in to sign the lease as soon as it was fixed they decided to give the place to some one els behind are backs now we are couch surfing with a 6 year old well I’m pregnant thanks a lot for screwing us over and making us lose are home we are not happy and will be taking this to the board!!

Negative experience: Unfortunately I'm a neighbor of one of there places. It's been a rental for approximately 8 years and they haven't done a thing regarding maintenance of the grounds etc. We have called numerous times to be given the run around when they actually answer the phone. When they don't answer they never call back. Finally went to the office and she claimed to have no knowledge of some of the issues we had repeatedly spoken to her about. This has been an on going issue now for over a year. I've got to look at all the overgrown grass,trees, hedges etc every day. Nice, real nice. If I had a property to rent this would be the last people I would contact to manage it. Absolute joke of a place.

Negative experience: Not very responsive. Our family is looking to move, we saw an add they put up emailed and got nothing...and we fell in love with the house and it was only a few minutes from where we live now

Negative experience: They have an incredibly invasive application process that will strip away every piece of privacy you have and then they will ask you to post many important and confidential documents and information on their unsecure and sketchy website. You are better off forming a relationship with a different landlord that is based on trust and respect instead.

Negative experience: Too much to say so I just won't say anything at all. But my unit is one of there nicest units I can say that part is true.

Fantastic experience: I applied for tenant residency. I did not get the apartment, however the Shoreline team followed up and let me know.

Negative experience: They dont keep there building safe they dont fix nothing at all 207 queen st midland is not a safe buildling at at live there for 6 yrs and they never foxed nothign it was infested with rats i will be reporting the building every way possible

Negative experience: Was told I was approved after going through the application process. Finally found an apartment I wanted after viewing many with one of their staff. They told me it was mine and gave me an email address to etransfer the rent to. Told me they would call me back with the prorated amount but didn't, so I went to the office only to be told there was a mix up and I was never approved and had to reapply. You can never reach an actual person on the phone when you call and when you speak to them in person or via email they give you the run around and wont answer your questions. I have since found another place (not through them). Still haven't heard back from them to know if I was approved or not.... Do not recommend.

Fantastic experience: Vesna helped my sister and I find a lovely place and we couldn’t thank her enough :) She’s very down to earth and only aspires to bring the best

Fantastic experience: We started renting with Shoreline in the early summer and have had nothing but good experiences with the staff and company. Laurie and Erica have been super helpful the whole time. The online portal makes it very easy to put in maintence/repair requests and I’m shocked at how fast work orders are made to address issues.

Fantastic experience: Vesna was great - you could see the passion in her to assist us with getting a conducive apartment. Very responsive and willing to provide needed information. Thank you.

Fantastic experience: I highly recommend this company! I was with them for two years and my experience was outstanding. Vesna and Erica made my life so much easier and i appreciate that a lot. 5 star!!!!

Fantastic experience: I had a wonderful experience with Shoreline Property Management. Vensa in Midland was an amazing person to deal with in the search for my new home. She was able to find all my needs in a home. She is very understanding and pleasure to work with in finding an home. I've already recommended her to a friend as my friend did to me.

Negative experience: We're just about fed up with shoreline. Before renting through them, keep in mind, any repairs you need done or anything that goes wrong with your apartment, is taken care of with the cheapest method and is always done half a##. They do whatever they can to pass the buck. With the amount people pay for rent these days, well that's just plain wrong. I don't think their workers are also very experienced judging by the work being improperly done. The flooring installer/contractor that came today kept on apologizing for how the work had to be done and how cheap it was and "is just doing what hes told to do".

Fantastic experience: I just moved this month and management team is great and so responsive towards tenants needs.

Negative experience: Made us run around multiple times to fill in different applications with all the same info, then went on vacation for an entire week and a half during a housing crisis when Holly is the only person u can speak to regarding most units, just to wait that long and be told no with no reason as to why when you clearly make enough money, some of us have kids and running out of time Clearly you have no care for your tenants as demonstrated for your lack of care to your possible tenants.

Negative experience: The property management team at the kingston locations is absolutely terrible. My girlfriends car was damaged in our parking lot by a gate the flew open due to wind and they have done nothing about it and have told my girlfriend and I that it's our problem to deal with. Not to mention the building at 66 Virginia has been without proper hot water for SIX MONTHS and they refuse to give any real information about when it will be back. They have also continued to make us pay full rent prices the entire time even though we hardly ever get hot water. We also moved in to find all our windows had mold build up on them between when we viewed the apartment and actually got to move in. These apartments have great potential but sadly the management leaves a lot to be desired and is very poor with communication and getting things done in a reasonable time frame. If it wasn't for the lack of care shown from the management team these apartments would be fantastic and quiet with a great location.

Fantastic experience: The ladies at midland shoreline property management did a fantastic job of helping my boyfriend and I find our perfect first apartment. Despite us being 18 they never discriminated us but instead they were kind, friendly and always had our backs. I will for sure stay with these guys for years to come! Good job ladies

Fantastic experience: The management is very friendly and very happy to help to find the perfect living for you and make sure you needs are meet and surpassed

Fantastic experience: Have had such a great experience with Shoreline Property especially Vesna Hitrec, you have been such a great help and I thank You for everything you have done. Thank You ! Wendy

Fantastic experience: Shoreline Property Management is wonderful Company! I am so happy my mother found such a great property management I couldn’t be more satisfied! Rental prices are fair and any issues are always promptly taken care of! I would recommend this company to anyone!

Negative experience: Worst landlords ever !! Do not care about there tenants at all ,left my family during a pandemic with no stove for months then my fridge and freezer conks out the day after I spend hundreds of dollars at grocery store only for this landlord to leave me with absolutely nothing for three days !!!! No replacement and no care at all !! I would highly recommend stay away from these landlords ! They shouldnt be allowed to rent to people PERIOD!!!

Fantastic experience: Any issue you may run into with your home or apartment they will have it dealt with asap! Thank you to Marjory and her wonderful team ❤

Negative experience: If I could leave 0 stars I would. You could call their office 24 hours a day, 7 days a week and no one from this company would ever answer. It's insane that they think a property management company can operate like this. Leave Kingston and go back to Barrie.

Negative experience: I can’t comment on there property managers in other areas but in Kingston they are very unorganized, say that paperwork hasn’t been sent or rent hasn’t been paid and calling tenants without even looking at the account first. I missed a payment months ago due to work shortage with COVID and I have a payment arrangement in place that I have been paying only to be called today and be told that I haven’t paid my rent this month and that I haven’t been honouring my arrangement and also who I made arrangement with (I made it with the person who called me). They were very combative and not willing to admit they were mistaken and when I asked who I could talk to above them they refused. They also take forever for repairs, our building front door has been broken for months (either not closing fully or now not being able to open) and now Canada post has stopped mail service to the building as they can’t access it. Tenants have asked repeatedly for cameras in the lobby as packages have been stolen and the lobby vandalized on multiple occasions only to be told we should have our mail delivered elsewhere instead. Like I said I cannot speak for other offices but the person they hired for their Kingston office really doesn’t seem up to the job

Positive experience: They have help me get a place that me and my children call home.

Fantastic experience: Very friendly, fast response time:)

Positive experience: Marjorie from head office has been great and helpful. I was kind of worried when I found out that a PM company was purchasing the building I live in, however, the transition was seamless and easy. They have even started fixing things that were neglected by the previous owner and superintendent. Maintenance requests are handled quickly and efficiently.

Negative experience: I moved in on july 1st. The first time my brother saw my balcony he lifted up the rotten planks and told me that me and my dog were in danger when I read and drink coffee on it and I shouldn't use it. I have asked that it be fixed. Shoreline was more upset that I called them and didn't use their internet portal then my safety concerns. I've told shoreline that I pay extra to have a balcony and I haven't been able to use it for 3 months. They are unsympathetic. They told me a company is coming on the 2nd week of October and that I shouldn't use my balcony. I would not recommend renting from them.

Fantastic experience: We have lived in shoreline properties for several years now. They have always ensured our requests and needs are met. Cant say enough about how amazing we are treated by their staff and management

Fantastic experience: I have a commercial unit which has been a worry free unit ....for 2 years now......thanks for helping me address all issues...

Positive experience: Shoreline has managed Monterey Towers for many years. Their service was less good the first few years. We had problems with a big billing we did not owe, etc. More recently, in spite of Covid, service has improved. JENNIFER WEAVER now works directly with with Monterey Towers owners. There have been any number of difficult and complicated projects and issues with the building. JENNIFER WEAVER has done an excellent job coordinating all these jobs, big and small, and keeping residents and owners informed throughout. Her email response time is quick. JENNIFER WEAVER has been simply GREAT!

Positive experience: I use Shoreline to manage my property in Midland as I am too far away to do it effectively. I have found them to be friendly, courteous and efficient by communicating with my clients and organizing repairs to be done on my property. I am happy and grateful to have found them.

Fantastic experience: Amazing rental management company! They were always helpful when I had any issues with the apartment, the staff are extremely polite & professional, also the units are very clean & reasonable prices! Overall great experience with them! Definitely recommended!

Positive experience: Not much available for rent but i assume they are good

Fantastic experience: We were extremely pleased with the service of Shoreline Properties. They accepted our application and called our references and were willing to work with us even though we are on ODSP as our primary income. We were feeling anxious and stressed during our search, but Cody and Jessica were extremely nice and helped us in our search. They went out of their way to try and find us a new place to make sure we were not left without a place to live. We cannot say enough good things about the company. We definitely recommend people looking for a new place to call them in their search. They are very helpful , professional and put their time and work in helping people .

Negative experience: I was shown an apartment, given the promise of a lease, then dragged down a wormhole for two weeks just to have them deny my application. Why not just say no in the first place. Would never recommend this business to anyone ever!! Disgusting. All they want are people on disability and welfare. They don't care about real working people at all.

Fantastic experience: Michelle was absolutely amazing she didn't stop till she found the right place for us which is absolutely beautiful and we call it our Happy place. She kept in touch with us all through the process and was soo helpful and. The unit was very clean when we moved in i was very impressed

Fantastic experience: Michelle is amazing! She's super friendly and gets your answers answered right away. Thanks for all you've done!

Fantastic experience: Working with Michelle is an absolute delight. We found the perfect rental with shoreline. Looking forward to moving in and finally being in a place that feels like home.

Fantastic experience: Michelle has been amazing! Very supportive and friendly. Got prompt answers about properties and did multiple showings. Very flexible and friendly. Thanks for all your hard work, you're appreciated

Fantastic experience: Cody was/is absolutely amazing. He was so helpful and kind in helping me find my first real place to call home. He couldn't have made this experience better. Absolutely the most professional, responsive, and helpful property manager I have ever worked with.

Positive experience: They are helpful. I had a good experience dealing with Michelle.

Positive experience: Wonderful experience with Michelle and the whole crew! Being our first rental they did amazing helping us with any questions, concerns, and issues we may have come across. Would definitely recommend.

Fantastic experience: Great company to deal with. The staff was very helpful and friendly. Found me a nice place , quick and easy procedure. to shoreline.

Fantastic experience: I am happy about the experience i’ve had with shoreline management, great company and very professional! Michelle was very helpful and friendly to work with, very happy with the outcome of everything.

Positive experience: My boyfriend and I had an awesome experience with Michelle, she found us what we needed right away and thanks to The help of Marjorie we have a place to call home. When you call the office to report a problem they’re very fast at helping us and it’s very appreciated. This company if full of people that are very kind and responsible and I would recommend them to anyone in search of a home.

Fantastic experience: Had a great experience working with Michelle she brought us through the building with even follow ups afterwards when I had questions I would recommend them to anyone

Fantastic experience: Absolutely amazing to deal with, friendly and kind! Highly recommend to anyone! Cody is helpful and professional, and does his best to help in anyway!

Fantastic experience: Had a great experience. Friendly and helpful staff, with pleasant units at fair prices

Fantastic experience: Wonderful company to deal with found my family and I a long term home not just a rental. Michelle was absolutely amazing and so is Marjorie. You are in very good hands if you decide to let them help you!

Fantastic experience: Michelle was an amazing help to me and my partner ! So very happy with all the help and compassion I received. Greatly recommend this company with my experience!

Fantastic experience: I had an amazing experience working with Cody and everyone else on the Shoreline team. They are all friendly, knowledgeable, and went above and beyond to help me find a new place. I will be recommending them to everyone I know!

Fantastic experience: Great new company and management! Whenever i go in their office i feel welcome, and their response time and process for tenant complaints is amazing. I like what i see from them so far. Good job Shoreline

Fantastic experience: Better then all other I've been renting for. Very happy tenant (: